Ricoh SCRIPT2 Setup Manual page 132

Troubleshooting
Possible cause
Is the Data In indicator
blinking or lit after starting
the print job?
4
Do you print via a net-
work?
Can you print a test page
(configuration page) ?
If you cannot solve the problem by taking the above actions, contact your sales
or service representative.
48
Solutions
If the Data In indicator stays off, data is not being sent to the print-
er or the printer may be resetting the print job because there was a
long delay in receiving the data from the computer.
❖ ❖ ❖ ❖ If the printer is using "I/O Timeout"
Increase the value of the "I/O Timeout" setting of the "IPDL-C
Menu" or "RPS2 Menu". Or set the "I/O Timeout" value to "0"
(this is the off setting). ⇒ P.79 "Using the Operation Panel"
❖ ❖ ❖ ❖ If the printer is connected to the computer using the par-
allel cable
Confirm that the printer port settings are correct. For a parallel
port connection, port LPT1 or LPT2 should be set.
For more information about the printer port settings, see the
notes after this table.
❖ ❖ ❖ ❖ Network connection
Contact your network administrator.
If the Data In indicator is blinking or lit.
The printer may be resetting the print job. Take the following steps
to correct the situation.
• Increase the "Job Timeout" setting of the "IPDL-C Menu" or
"RPS2 Menu".
• Confirm that the printer driver settings are correct.
• Change the "Transfer" setting in the "System Menu".
• Confirm that the "Parallel" setting in "System Menu" is correct.
Confirm that the "Ethernet" setting is correct from the operation
panel. ⇒ P.84 "Menu Table"
The setting governs the data transfer speed used by the Network
Interface Board. Three options are available:
• Auto (default)
• 100 Mbps
• 10 Mbps
Note
❒ For details about the appropriate setting to use on your net-
work, contact your network administrator.
If you cannot print a test page, it probably indicates printer mal-
function. You should contact your sales or service representative.
If you can print a test page but cannot get the printer to print when
you issue a print command from the computer, it probably means
there is a problem with the computer.
Also keep it in mind that large, complex data might take a long
time for the printer to process.