Page 1 Model S-C4.5 Machine Code: D115/D116 Field Service Manual 26 November, 2010...
Page 3: Important Safety Notices
Important Safety Notices Prevention of Physical Injury 1. Be sure that the power cord is unplugged before disassembling or assembling parts of the copier or peripherals. 2. The wall outlet should be near the copier and easily accessible. 3. Note that electrical voltage is supplied to some components of the copier and the paper tray unit even while the main power switch is off.
Page 4: Safe And Ecological Disposal
Safe and Ecological Disposal 1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly if exposed to an open flame. 2. Dispose of used toner, developer, and organic photoconductors in accordance with local regulations. (These are nontoxic supplies.) 3.
Page 5: Symbols And Abbreviations
Symbols and Abbreviations This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations is as follows: See or Refer to Clip ring E-ring Screw Connector Clamp Short Edge Feed Long Edge Feed Core Technology manual Cautions, Notes, etc. The following headings provide special information: •...
Page 6: Table Of Contents
TABLE OF CONTENTS Important Safety Notices...........................1 Prevention of Physical Injury..........................1 Health Safety Conditions..........................1 Observance of Electrical Safety Standards....................1 Lithium Batteries..............................1 Safe and Ecological Disposal........................2 Laser Safety..............................2 Symbols and Abbreviations..........................3 1. Product Information Specifications..............................9 Machine Configuration............................10 Mainframe..............................10 System Components............................11 Overview................................12 Component Layout............................12 Electrical Components..........................14 Paper Path..............................17 Drive Layout..............................18...
Page 7 Accessory Check............................37 Installation Procedure..........................38 USB 2.0/SD Slot Type B..........................45 Accessory Check............................45 Installation Procedure..........................45 Testing the SD Card/USB Slot........................51 Optional Paper Tray Grip Handle........................53 Accessories..............................53 Controller Options............................55 Overview..............................55 Wireless LAN (IEEE 802.11a/g) Installation...................55 IEEE 1284 Installation..........................57 VM Card Type L (D467)..........................58 Gigabit Ethernet............................59 HDD Option (D577)...........................61 3.
Page 8 Exposure Glass............................75 Lens Block..............................75 Exposure Lamp, Lamp Stabilizer Board.....................76 Scanner Motor.............................77 Scanner HP Sensor............................79 Scanner Alignment Adjustment........................79 Fusing................................81 Fusing Unit..............................81 Exit Sensor..............................82 Hot Roller Stripper Pawls..........................82 Hot Roller and Fusing Lamp........................83 Thermoswitches and Thermistor........................85 Pressure Roller..............................86 Checking the NIP band..........................87 PCU and Quenching Lamp..........................88 PCU................................88 Quenching Lamp............................89...
Page 9 BICU................................101 Controller Board............................102 Other Replacements............................108 Duplex Motor............................108 High-Voltage Power Supply Board ......................109 PSU................................110 Contact-Release Solenoid........................111 Toner Supply Clutch..........................111 FCU................................112 Laser Unit................................115 Location of the Caution Decal........................115 Laser Unit..............................115 LD Unit and Polygon Mirror Motor......................116 ARDF................................117 ARDF................................117 DF Rear Cover............................118 Original Feed Unit.............................118 Separation Roller............................119 DF Drive Board............................119 Original Set and DF Inverter Sensor......................120...
Page 10 NVRAM Data Upload/Download......................136 Firmware Update Procedure........................137 Test Pattern Print (SP5-902-001)......................142 Memory Clear............................145 Machine No. Setting (SP5-811-001).....................146 SMC Print (SP5-990)..........................147 ID Sensor Error Analysis (SP2-221)......................147 Fax Service Tables............................149 6. Troubleshooting SC Tables...............................151 Summary..............................151 Engine SC Code Descriptions........................152 GW SC Code Descriptions........................160 Electrical Component Defects........................177 Sensor/Switch............................177 Blown Fuse Conditions..........................178...
Page 11: Product Information
1. Product Information Specifications See "Appendices" for the following information: • General Specifications • Supported Paper Sizes...
Page 12: Machine Configuration
1. Product Information Machine Configuration Mainframe Standard Component Machine Code Remarks Copier [A] D115/D116 GW Controller Board [C] Standard ARDF [D] Standard Fax Unit [E] Standard Optional Components Machine Code Remarks 500-sheet Paper Feed Unit [B] D567 Two can be used. Handset [F] B433 NA only...
Page 13: System Components
Machine Configuration System Components Item Machine Code Remarks Controller Box Standard USB2.0/SD Slot D467 Option only for D115 SD card for the Printer/Scanner Unit Printer/Scanner unit D468 Standard only for D115 VM Card D467 In SD slot 2 (lower) IEEE 1284 B679 Wireless LAN M344...
Page 14: Overview
1. Product Information Overview Component Layout Mainframe 1. Exposure Lamp 20. ID (Image Density) Sensor 2. 1st Scanner 21. Registration Roller 3. CCD (on SBU) 22. Registration Sensor 4. Lens Block 23. Bypass Tray 5. 2nd Scanner 24. Bypass Paper Feed Roller 6.
Page 15 Overview 8. Platen Cover Sensor 27. Mixing Augers 9. Exposure Glass 28. (Main) Friction Pad 10. Exit Roller 29. Paper Feed Roller 11. Exit Sensor 30. Paper End Sensor 12. Scanner Motor 31. TD (Toner Density) Sensor 13. Hot Roller 32.
Page 16: Electrical Components 1
1. Product Information 6. Junction Gate 12. Transport Roller Electrical Components Electrical Components 1 1. Lens Block 11. ID (Image Density) Sensor 2. Exposure Lamp 12. Registration Sensor 3. Lamp Stabilizer Board 13. Paper End Sensor 4. Scanner HP Sensor 14.
Page 17 Overview 6. Scanner Motor 16. Right Door Safety Switch 7. Mechanical Counter 17. Front Door Safety Switch 8. Polygon Mirror Motor 18. Quenching Lamp 9. LD Unit 19. High-Voltage Power Supply Board 10. Exit Sensor 20. Operation Panel Board Electrical Components 2 1.
Page 18 1. Product Information ARDF 1. DF Feed Clutch 6. DF Feed Motor 2. Registration Sensor 7. Inverter Sensor 3. Exit Sensor 8. DF Drive Board 4. Left Cover Sensor 9. Junction Gate Solenoid 5. DF Transport Motor 10. Original Set Sensor...
Page 19: Paper Path
Overview Paper Path 1. Original Registration Sensor (Document Feeder) 2. Exit Senor (Document Feeder) 3. Inverter Sensor (Document Feeder) 4. Original Set Sensor (Document Feeder) 5. Exit Sensor 6. Paper Path Sensor 7. Registration Sensor 8. By-pass Paper End Sensor 9.
Page 20: Drive Layout
1. Product Information 10. Paper End Sensor (Optional Tray) 11. Paper End Sensor Drive Layout Mainframe 1. Scanner Motor 7. Bypass Feed Clutch (By-pass Tray) 2. Duplex motor 8. Registration Clutch 3. Exit Roller 9. Developer Driver Gear 4. Toner Bottle Clutch 10.
Page 21 Overview ARDF 1. DF Feed Motor 6. Separation Roller 2. Feed Roller 7. Transport Roller 3. Pick-up Roller 8. DF Transport Motor 4. Inverter Roller 9. Exit Roller 5. DF Feed Clutch 10. Registration Roller • DF Feed Motor: Drives the feed, separation, pick-up, and transport and inverter rollers. •...
Page 22: Guidance For Those Who Are Familiar With Predecessor Products
3. Polygon Scanner Motor (A part of Laser Unit) • If wrong part is installed, a copied image might be too dark or light on outputs or an SC might be issued. 4. Model Name Plate 5. Mechanical Counter (S-C4: Assembled, S-C4.5: Service optional part)
Page 23: Installation
2. Installation Installation Cautions • Before installing an optional unit, do the following: • Print out all messages stored in the memory, all user-programmed items, and a system parameter list. • If there is a printer option on the machine, print out all data in the printer buffer. •...
Page 24: Installation Requirements
2. Installation Installation Requirements Environment –Temperature and Humidity Chart– • Temperature Range: 10°C to 32°C (50°F to 89.6°F) • Humidity Range: 15% to 80% RH • Ambient Illumination: Less than 1,500 lux (Do not expose to direct sunlight.) • Ventilation: Room air should turn over at least 3 times/hr/person •...
Page 25: Minimum Operational Space Requirements
Installation Requirements Right to left: Within 5 mm (0.2") of level Minimum Operational Space Requirements Place the machine near the power source, providing clearance as shown. A: Front – 750 mm (29.6") B: Left – 100 mm (3.9") C: Rear – 100 mm (3.9") D: Right –...
Page 26: Power Requirements
2. Installation • Actual minimum space requirement for left, rear, and right sides is 10mm (0.4") each, but note that this will not allow room for opening of the bypass tray, right door or ARDF unit. Power Requirements • Make sure that the wall outlet is near the machine and easily accessible. After completing installation, make sure the plug fits firmly into the outlet.
Page 27: Copier
Copier Copier Accessory Check Printer/Scanner and Fax Model (D115)/ Fax Model (D116) Description Q’ty NECR (-17) EU Safety Sheet (-27) Paper Size Decal (-17, -27, -29) Operating Instructions – Book (-17, -29) 1 set Operating Instructions – CD ROM (-17, -29) 1 set Handset Bracket (-17) Screw for Handset Bracket (-17)
Page 28 2. Installation 1. Remove the all strips of tape. 2. Remove the bag [A], SMC and A3 sheet of paper on the exposure glass. 3. Remove the spacing wedge [B].
Page 29 Copier 4. Remove the three scanner lock pins. (A tag is hanging from each pin.) To remove: Grasp the base of the pin [C], turn the pin 90 degrees, and pull it down and out. 5. Remove the tags from the pins. 6.
Page 30 2. Installation 12. Remove the outer cap [I]. • Do not remove the inner cap [J]. 13. Load the bottle on the holder. • Do not forcefully turn the toner bottle on the holder. After you turn on the main power switch, the copier sets the bottle in place.
Page 31 Copier 17. Pull each tabbed strip [M] out of the PCU with one hand, supporting the PCU with the other. • Do not pull both strips at the same time, as this could damage the PCU. 18. Close the front door. 19.
Page 32: Interface Settings
2. Installation 26. Attach the ferrite core [P] to the network cable when connecting the cable. 27. Attach the ferrite core to the telephone line in the same manner as step 26. 28. Connect the telephone line to the "LINE" jack. •...
Page 33: Copier Settings
Copier Copier settings 1. Start the SP mode. 2. Select SP5-801-001 and execute the initialization. 3. Exit the SP mode, and then start the UP mode. 4. Select the "@Remote Service" ("User Tool" > "System Settings > Administrator Tools" > "Extended Security"...
Page 34: Optional Handset
2. Installation Optional Handset Accessory Check Check that you have the components and accessories. Description Q’ty Handset Handset cradle Screws Handset manual • The handset bracket is not included in the optional handset kit. The bracket is provided as an accessory of the copier.
Page 35 Copier Installation Procedure 1. Attach the handset bracket [A] ( x 2) 2. Remove the label from the handset cradle [B]. 3. Attach the cradle [B] to the handset bracket ( x 2). 4. Attach the cradle to the bracket ( x 2).
Page 36: Paper Tray Unit (D567)
2. Installation Paper Tray Unit (D567) Accessory Check Confirm that you have these accessories. Description Q’ty 1. Paper-size decals 1 sheet 2. Installation Procedure (for service technicians) 3. Installation Procedure (for users) 4. Tapping Screw: M3x10 5. EMC Caution Sheet Installation Procedure •...
Page 37 Paper Tray Unit (D567) 3. Set the machine on the paper tray unit. • When installing a second paper tray unit, place on the first paper tray unit before placing the copier onto the pair pf paper tray units 4. Remove the paper(s) tray from the paper tray unit(s). 5.
Page 38 2. Installation 7. Stick on the appropriate tray-number decal(s) and paper-size decal(s), at the locations indicated in the illustration.
Page 39: Paper Tray Unit Heater
Paper Tray Unit Heater Paper Tray Unit Heater The paper tray unit heater is installed only for the first paper tray unit. Accessory Check Confirm that you have the accessories listed below. Description Q’ty 1. Grounding wire 2. Relay harness 3.
Page 40: Installation Procedure
2. Installation Installation Procedure • Unplug the main machine's power cord before starting the following procedure. 1. Remove the paper tray unit from the copier if it is already installed. 2. Remove the paper trays from the copier and from the paper tray unit.
Page 41 Paper Tray Unit Heater 3. Remove the ground screw [1] at the rear of the paper tray unit. 4. Fasten the heater [2] and the supplied ground wire [3] to the paper tray unit ( x 3). Note that [1] is the ground screw you removed in the previous step and [4] and [5] are the two supplied heater fastening screws.
Page 42 2. Installation ×1). 7. Open the front door and remove the copy tray [7] ( 8. Close the front door. 1. Open the right cover 2. Remove the interface cover [8] ( x 1). 3. Remove the rear cover [9] ( x 5).
Page 43 Paper Tray Unit Heater 4. Remove the upper left cover [10]. 5. Remove the controller box [11] ( x 1, x 6). 6. Remove the support bracket [12] ( x 3).
Page 44 2. Installation 7. Pass the heater harness through the hole [15] at the rear of the copier. 8. Pass relay harness [16] through the opening [17] (at the rear of the PSU) and through the other opening [15]. 9. Connect the relay harness to the heater's harness [18]. 10.
Page 45 Paper Tray Unit Heater 11. Attach the ferrite core [19] over the relay harness. 12. Push the ferrite core back so that it is over the heater's harness. 13. Wrap the heater's harness once around the ferrite core [20]. 14. Locate the ferrite core at the rear [24] of the copier behind the rear clamps. 15.
Page 46 2. Installation 26. Reassemble the copier. 27. Plug in the power cord, and check the operation.
Page 47: Usb 2.0/Sd Slot Type B
USB 2.0/SD Slot Type B USB 2.0/SD Slot Type B This procedure explains how to install the USB 2.0/SD Slot for the SPF model (D115). Accessory Check Check the quantity and condition of the accessories against the following list. Description Q’ty USB2.0/SD Slot Ground Plate...
Page 48 2. Installation 2. Remove the interface cover [A]. 3. Open the right door [A]. 4. Rear cover [B] ( x 5) 5. Remove the upper left cover [A] as shown above.
Page 49 USB 2.0/SD Slot Type B 6. Make three holes in the upper left cover with a screwdriver as shown above. • Smooth the three holes in the upper left cover. 7. Attach the ground plate [A]. 8. Secure the USB2.0/SD Slot [B] with the upper left cover as shown above ( x 1: M3 x 6 blue, x 2: M3 x 8).
Page 50 2. Installation 9. Make a clamp hole the upper left cover with a screwdriver as shown above. • Smooth the hole in the upper left cover. 10. Attach the upper left cover [A] to the mainframe. 11. Attach the rear cover. 12.
Page 51 USB 2.0/SD Slot Type B 13. Connect the USB cable [A] to USB-A. 14. Attach the interface cover. 15. Plug in and turn on the main machine. 16. Enter the SP mode, and then change the setting of SP1013-001 from “0” to “1”. 17.
Page 52 2. Installation 2. Make two holes the upper left cover with a screwdriver as shown above. • Smooth the holes in the upper left cover. 3. Attach the handset bracket [A] ( x 2) 4. Attach the cradle [B] to the handset bracket ( x 2)
Page 53: Testing The Sd Card/Usb Slot
USB 2.0/SD Slot Type B 5. Set the handset on the handset bracket. 6. Connect the handset cable to the “TEL” jack and set the telephone cable [A] as shown above. 7. Do steps 13 to 17 in “installation procedure”. Testing the SD Card/USB Slot 1.
Page 54 2. Installation 10. Remove the memory device from the media slot. Do not remove the memory device while writing is in process.
Page 55: Optional Paper Tray Grip Handle
Optional Paper Tray Grip Handle Optional Paper Tray Grip Handle The following procedure is for the paper tray for the main copier or optional paper tray unit. Accessories Check the accessories and their quantities against the table below. Description Q’ty Grip Handle Screw (M3 x 10)
Page 56 2. Installation Installation Procedure 1. Remove the paper tray [A] from the main copier. 2. Turn the paper tray over to the opposite side. 3. Lower the paper tray grip handle [B] into the paper tray slot as shown, with the arrow in the above illustration.
Page 57: Controller Options
Controller Options Controller Options Overview This machine has I/F card slots and SD card slots for optional I/F connections and applications. I/F Card Slot • Slot [A] is used for one of the optional I/F connections: (IEEE1284, IEEE802.11a/g (Wireless LAN) or Gigabit Ethernet).
Page 58 2. Installation Accessories Check the accessories and their quantities against the table below. Description Q’ty Wireless Adapter Wireless LAN Card LAN Card Cover Caution Sheet Label Installation Procedure 1. Remove the interface cover [A] ( x 2). 2. Install the Wireless adaptor into I/F slot [B] ( x 2).
Page 59: Ieee 1284 Installation
Controller Options • Position the machine as close as possible to the access point. SP Mode Settings for IEEE 802.11a/g Wireless LAN The following SP commands can be set for IEEE 802.11a/g SP No. Name Function 5840 004 SSID Used to confirm the current SSID setting. 5840 006 Channel MAX Sets the maximum range of the channel settings for the country.
Page 60: Vm Card Type L (D467)
2. Installation Installation Procedure 1. Remove the interface cover [A] ( x 2). 2. Install the IEEE 1284 board into I/F slot [B] ( x 2). 3. Turn on the main power switch. 4. Print out the configuration page (User Tools/Counter > Printer Features > List/Test Print), and then check that this device is detected.
Page 61: Gigabit Ethernet
Controller Options Installation 1. Remove the interface cover [A] ( x 1). 2. Switch the machine off. 3. Insert the SD card [A] into SD Slot 2 (lower). • This SD card must be inserted into Slot 2, the lower slot. Gigabit Ethernet •...
Page 62 2. Installation 1. Remove the I/F-slot cover [A] ( x 2). 2. Install the Gigabit Ethernet board (Knob-screw x 2) into the I/F-slot [B]. 3. Attach one ferrite core [A] to the Ethernet interface cable, and then attach the other ferrite core [B] about 10cm from the end of the Ethernet interface cable.
Page 63: Hdd Option (D577)
Controller Options HDD Option (D577) Component Check Description Q’ty HDD Unit Screw Security Card EMC Caution Sheet...
Page 64 2. Installation Installation Procedure 1. Open the right door [A]. 2. Interface cover [B] ( x 1) 3. Rear cover [C] ( x 5)
Page 65 Controller Options 4. Controller box cover [A] ( x 13) 5. Remove the screw [A] on the controller board. 6. Install the HDD unit [B] in the controller board ( x 3). • The screw [A] is used in this step. 7.
Page 66 2. Installation 3. Input a machine serial number with SP 5811-001. 4. Go into the SP mode and push “EXECUTE” with SP5-878-001. 5. Select SP5878-002, and then press "Execute" on the LCD. 6. Exit the SP mode after "Completed" is displayed on the LCD. Activating the Security Applications 1.
Page 67 Controller Options Restoring the Encryption key When replacing the controller board for a model in which the HDD encryption unit has been installed, updating the encryption key is required. 1. Prepare an SD card which is initialized. 2. Make the "restore_key" folder in the SD card. 3.
Page 68 2. Installation Clearing the NVRAM When replacing the controller board for a model in which the HDD encryption unit has been installed and a customer has lost the encryption key, clearing the NVRAM is required to recover the HDD encryption unit.
Page 69: Preventive Maintenance
3. Preventive Maintenance Maintenance Tables See "Appendices" for the following information: • PM tables...
Page 70: How To Clear The Pm Counter
3. Preventive Maintenance How to Clear the PM Counter Reset the PM counter after your maintenance work. 1. Activate the SP mode. 2. Select SP7-804-001. 3. Press the EXECUTE key [A]. The message "Completed" is displayed when the program ends normally. An error message is displayed if the program ends abnormally.
Page 71: Replacement And Adjustment
4. Replacement and Adjustment Precautions General • Turn off the main power switch and unplug the machine before starting replacement. Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.
Page 72: Special Tools And Lubricants
4. Replacement and Adjustment Special Tools and Lubricants Part Number Description Q’ty A1849501 Optics Adjustment Tools (2 pcs/set) 1 set A2929500 Test Chart – S5S (10 pcs/set) 1 set VSSM9000 Digital Multimeter – Fluke 87 N8036701 Flash Memory Card (4MB) N8031000 Case for Flash Memory Card A2579300...
Page 73: Exterior Covers And Operation Panel
Exterior Covers and Operation Panel Exterior Covers and Operation Panel Rear Cover 1. Open the right door [A]. 2. Interface cover [B] ( x 1) 3. Open the right door [A]. 4. Rear cover [C] ( x 5) Copy Tray •...
Page 74: Operation Panel And Upper Covers
4. Replacement and Adjustment 1. Open the front door [A]. 2. Copy tray [B] ( Reassembling: There are several cables under the front end of the copy tray. To set these cables in place, gently pull these cables to the left-hand side (toward the PSU) and hold them there as you attach the copy tray. Operation Panel and Upper Covers 1.
Page 75: Right Door
Exterior Covers and Operation Panel 2. Rear cover ( p.71) 3. Slide the upper left cover [A] to the rear. 4. Rear scale [B] ( x 3) 5. Slide the upper right cover [C] to the rear. 6. Front left cover [D] ( x 2) 7.
Page 76: Bypass Tray
4. Replacement and Adjustment Bypass Tray 1. Press the stopper rails [A] inward. Platen Cover Sensor 1. Rear cover ( p.71) 2. Rear scale ( p.72 "Operation Panel and Upper Covers") 3. Platen cover sensor [A] ( x 1, hook)
Page 77: Scanner Unit
Scanner Unit Scanner Unit To clean the mirrors and lenses, use a blower brush or wet cotton. Exposure Glass To clean the exposure glass, use alcohol or glass cleaner. 1. Rear cover ( p.71) 2. Rear scale, upper right cover ( p.72 "Operation Panel and Upper Covers") 3.
Page 78: Exposure Lamp, Lamp Stabilizer Board
4. Replacement and Adjustment 1. Exposure glass ( p.75) 2. Front left cover, operation panel ( p.72 "Operation Panel and Upper Covers") 3. Release the cable from the four clamps [A]. 4. Lens block [B] ( x 4, 1 flat cable) •...
Page 79: Scanner Motor
Scanner Unit 1. Exposure glass ( p.75) 2. Front left cover, operation panel ( p.72 "Operation Panel and Upper Covers") 3. Slide the first scanner to a position where the lamp and scanner are clear of the metal lids. 4. Disconnect the lamp connector [A]. 5.
Page 80 4. Replacement and Adjustment 3. Remove the right platen stay holder [A] ( x 3). 4. Scanner motor [B] ( x 3, 1 spring, 3 screw holders, x 1) Reinstalling When reinstalling, fasten the screws loosely, set the spring in place, and tighten up the screws.
Page 81: Scanner Hp Sensor
Scanner Unit Scanner HP Sensor 1. Rear cover ( p.71) 2. Front left cover ( p.72 "Operation Panel and Upper Covers") 3. Scanner HP sensor [A] ( x 1, hook) • Move the first scanner from the home position if you have difficulty removing the sensor. Scanner Alignment Adjustment 1.
Page 82 4. Replacement and Adjustment 5. Slide the 1st and 2nd scanners so that all four of the following are roughly aligned on both the front and back sides: • The hole in the copier's lid • The hole in the 1st scanner •...
Page 83: Fusing
Fusing Fusing Fusing Unit • Before handling the fusing unit, make sure that the unit is cool enough. The fusing unit can be very hot. 1. Copy tray ( p.71) 2. Open the right door. 3. Connector cover [A] ( x 1) •...
Page 84: Exit Sensor
4. Replacement and Adjustment Exit Sensor 1. Fusing unit ( p.81) 2. Exit sensor [A] ( x 1) Hot Roller Stripper Pawls • Take care not to damage the hot roller stripper pawls and the tension springs.
Page 85: Hot Roller And Fusing Lamp
Fusing 1. Fusing unit ( p.81) 2. Separate the fusing unit into two sections: the hot roller section [A] and the pressure roller section [B] x 2). After removing the screws, lower the pressure roller section about halfway and then slide it toward the front side to detach it.
Page 86 4. Replacement and Adjustment 1. Hot roller stripper pawls and spacers ( p.82) 2. Hot roller assembly [A] ( x 2) 3. Fusing lamp [B] • When reassembling, check that the direction of the fusing lamp is correct. 4. Hot roller [C] (2 C-rings, 1 spacer, 1 gear, 2 bushings, 1 cover [D]) Reassembling Be sure that: •...
Page 87: Thermoswitches And Thermistor
Fusing Thermoswitches and Thermistor 1. Hot roller assembly ( p.83 "Hot Roller and Fusing Lamp") 2. Thermoswitches ( x 2 for each) 3. Thermistor ( x 1) Reassembling Make sure of the following: • That the thermistor is in contact with the hot roller. •...
Page 88: Pressure Roller
4. Replacement and Adjustment Pressure Roller 1. Separate the fusing unit into two sections ( p.82). 2. Fusing entrance guide [A] 3. Two springs [B][C] 4. Two pressure arms [D][E] 5. Bushing [F] 6. Pressure roller [G]...
Page 89: Checking The Nip Band
Fusing Checking the NIP band You can check the nip band to see if the fusing unit is in a good condition–especially, if the hot roller and pressure roller are correctly installed. 1. Activate the SP mode. 2. Select SP1-109-001. 3.
Page 90: Pcu And Quenching Lamp
4. Replacement and Adjustment PCU and Quenching Lamp When handling the photo conductor unit (PCU), use caution: • Do not touch the OPC drum with your bare hands. When the OPC drum is unclean, clean it with dry cloth, or clean it with wet cotton and wipe it with dry cloth. •...
Page 91: Quenching Lamp
PCU and Quenching Lamp Initialization After you turn on the main power switch, the copier automatically initializes the new PCU. When the copier is executing initialization, it is important that you: • Do not turn off the main power switch. •...
Page 92: Exhaust Fan And Main Motor
4. Replacement and Adjustment Exhaust Fan and Main Motor Exhaust Fan 1. Rear cover ( p.71) 2. Exhaust fan [A] ( x 2, x 1) Reassembling Make sure that the arrow [B] on the frame points to the rear side. The arrow indicates the direction of airflow.
Page 93: Main Motor
Exhaust Fan and Main Motor Main Motor 1. Rear cover ( p.71) 2. High-voltage power supply board ( p.109) 3. Ground plate [A] ( x 1) 4. Main motor with the gear cover [B] ( x 1, x 7, x 2, 2 bushings) 5.
Page 94: Paper Feed
4. Replacement and Adjustment Paper Feed Paper Feed Roller and Friction Pad When handling the paper tray or the paper feed roller, use caution: • Do not touch the surface of paper feed rollers. • To avoid paper jams, correctly set the side and end fences in the paper tray. 1.
Page 95: Registration Sensor
Paper Feed 1. Paper tray 2. Open the right door. 3. PCU ( p.88) 4. Paper end sensor [A] ( x 1) Registration Sensor 1. Paper tray 2. Open the right door. 3. Open the paper guide [A]. • Remove the paper guide (Clip x 1) if you have difficulty removing the registration sensor. 4.
Page 96: Bypass Paper End Sensor
4. Replacement and Adjustment Bypass Paper End Sensor 1. Right door ( p.73) 2. Sensor compartment [A] 3. Bypass paper end sensor [B] ( x 1) Bypass Feed Roller 1. Right door ( p.73)
Page 97: Bypass Feed Clutch And Friction Pad
Paper Feed 2. Turn the feed roller housing upside down [A] ( x 2). 3. Feed roller shaft [B] (2 snap pawls [C], 1 spacer [D]) 4. Bypass feed roller [E] Bypass Feed Clutch and Friction Pad 1. Rear cover ( p.71) 2.
Page 98: Paper Feed And Registration Clutches
4. Replacement and Adjustment 6. Bypass friction pad [D] Paper Feed and Registration Clutches 1. Paper tray 2. High-voltage power supply board ( p.109) 3. Ground plate [A] ( x 1)
Page 99 Paper Feed 4. Gear cover [B] ( x 1, x 7, x 2, 2 bushings) • Do not remove the main motor from the gear cover. 5. Ground plate [C] ( x 1) 6. Slowly push the clutch holder [D] and remove the registration clutch [E] ( x 1, x 1).
Page 100: Image Transfer
4. Replacement and Adjustment Image Transfer Transfer Roller • Do not touch the transfer roller with your bare hands. • Do not scratch the transfer roller. The transfer roller is easily damaged. 1. Right door ( p.73) 2. Raise the levers [A],[B] at the ends of the image transfer roller. 3.
Page 101: Id Sensor And Duplex Roller
Image Transfer ID Sensor and Duplex Roller 1. Right door ( p.73) 2. Lower guide [A] 3. Idle roller holders [B][C] 4. Idle roller [D] 5. Roller guide [E] 6. Transfer unit [F] 7. One-way gear [G] ( x 1) 8.
Page 102: Discharge Plate
4. Replacement and Adjustment 9. ID sensor [I] ( x 1) Discharge plate 1. Right door ( p.73) 2. Discharge plate [A]...
Page 103: Bicu And Controller Board
BICU and Controller Board BICU and Controller Board • Turn off the main power switch and unplug the machine before starting replacement. • Before turning off the main power switch, check that no mechanical component is operating. Mechanical components may stop out of their home positions if you turn off the main power switch while they are operating.
Page 104: Controller Board
4. Replacement and Adjustment 4. Ground plate [B] ( x 2) 5. BICU [C] (all , 2 flat cables, x 6) • When replacing the BICU, remove the NVRAM [D] from the board. Install the NVRAM to the new board. 6.
Page 105 BICU and Controller Board 2. Scanner upper left cover ( p.72) 3. FCU ( p.112) 4. Remove the printer/scanner SD card. 5. Remove I/F cover [A] (or I/F options if they have been installed) ( x 2). 6. Remove the bracket [B] ( x 1).
Page 106 4. Replacement and Adjustment 8. Remove the relay connector [A]. 9. Remove the ground plate [B] ( x 1). 10. Remove the controller board with the rails [C] ( x 6).
Page 107 BICU and Controller Board 11. Release the hooks, and then pull out the rails [A]. 12. Remove the DIMM [B] if it has been installed. • When replacing the controller board, remove the NVRAMs from the board. Install the NVRAMs to the new board.
Page 108 4. Replacement and Adjustment 5. Turn off the main power of the machine, and then connect the cables of the HDD again. • Make sure you print out the SMC reports ("SP Mode Data" and "Logging Data") before you replace the NVRAM.
Page 109 BICU and Controller Board 6. SC995-02 occurs. 7. Turn the machine off. 8. Connect the cables of the HDD to the controller board. 9. Reassemble the machine, and then turn on the machine. 10. Do the process control self-check. 11. Do ACC for the copier application program. 12.
Page 110: Other Replacements
4. Replacement and Adjustment Other Replacements Duplex Motor 1. Rear cover ( p.71) 2. Duplex motor [A] ( x 1, x 2)
Page 111: High-Voltage Power Supply Board
Other Replacements High-Voltage Power Supply Board 1. Rear cover ( p.71) 2. High-voltage power supply board [A] (all x 4) • Remove the insulating sheet [B] if you are going to remove the contact-release solenoid ( p.111) or the gear cover ( p.96 "Paper Feed and Registration Clutches").
Page 112: Psu
4. Replacement and Adjustment 1. Open the front door. 2. Copy tray ( p.71) 3. PSU assembly [A] ( x 4, x 8) 4. PSU [B] ( x 4, x 6)
Page 113: Contact-Release Solenoid
Other Replacements Contact-Release Solenoid 1. Rear cover ( p.71) 2. High-voltage power supply board ( p.109) 3. Contact-release solenoid [A] (1 spring, x 1) Toner Supply Clutch 1. Toner bottle holder...
Page 114: Fcu
4. Replacement and Adjustment 2. Copy tray ( p.71) 3. Rear cover ( p.71) 4. Disconnect the connector on C19 on the BICU. 5. Push the clutch coupler [A] to the rear side, and remove the clip ring [B] from the back of the copier. 6.
Page 115 Other Replacements 4. Controller box cover [A] ( x 13) 5. FCU [A] ( x 4, x 1) 6. When you replace the FCU board, remove the MBU board from the old FCU board and install it on the new FCU board. 7.
Page 116 4. Replacement and Adjustment • Do not turn off the battery switch (SW1). • Do SP6-101 in the "Fax SP" to print the system parameters, and check the settings.
Page 117: Laser Unit
Laser Unit Laser Unit • Turn off the main power switch and unplug the copier before starting replacement. The laser beam can damage your eyes severely. • Do not touch the screws on the LD board on the LD unit. Do not try to adjust any part of the LD unit. The LD unit is precision adjusted before shipment.
Page 118: Ld Unit And Polygon Mirror Motor
4. Replacement and Adjustment Make sure that the cable [B] passes under the unit. LD Unit and Polygon Mirror Motor 1. Laser unit ( p.115) 2. Laser unit cover [A] ( x 2, 1 grounding plate) 3. LD unit [B] ( x 2) 4.
Page 119: Ardf
ARDF ARDF ARDF 1. Rear cover ( p.71) 2. Remove the DF interface cables [A] ( x 2, hook x 2). 3. Remove the ground cable [B] ( x 1). 4. Remove the stud screw [C]. 5. Remove the ARDF [D].
Page 120: Df Rear Cover
4. Replacement and Adjustment DF Rear Cover 1. Open the ARDF [A]. 2. Release the three hooks 3. Open the DF left cover [B]. 4. Open the original tray [C]. 5. DF rear cover [D] ( x 1, hook x 4) Original Feed Unit 1.
Page 121: Separation Roller
ARDF 2. Original feed unit [A] (c x 1) Separation Roller 1. Open the DF left cover. 2. Original feed unit ( p.118) 3. Separation roller cover [A] (hook x 2) 4. Separation roller stopper [B] (hook) 5. Separation roller [C] DF Drive Board 1.
Page 122: Original Set And Df Inverter Sensor
4. Replacement and Adjustment 2. DF drive board [A] ( x 2, x 4, ground cable x 1) Original Set and DF Inverter Sensor 1. Open the DF left cover. 2. Original feed unit ( p.118) 3. DF feed clutch ( p.124) 4.
Page 123: Df Registration And Df Exit Sensor
ARDF DF Registration and DF Exit Sensor 1. Open the DF left cover. 2. Original feed unit ( p.118) 3. DF feed clutch ( p.124) 4. Original feed-in guide plate ( p.120 "Original Set and DF Inverter Sensor") 5. DF feed motor ( p.122) 6.
Page 124: Df Feed Motor
4. Replacement and Adjustment 10. Inverter lower guide plate [D] (hook x 2) 11. DF registration sensor [E] ( x 1, hook) 12. DF exit sensor [F] ( x 1, hook) DF Registration Sensor Reflector Clean the SD registration sensor reflector [A] as necessary. DF Feed Motor 1.
Page 125: Df Transport Motor
ARDF 2. Inner cover [A] ( x 1) 3. DF feed motor with bracket [B] ( x 2, x 4, x 3, timing belt) 4. DF feed motor [C] ( x 2) DF Transport Motor 1. DF rear cover ( p.118) 2.
Page 126: Df Feed Clutch
4. Replacement and Adjustment 4. DF transport motor [B] ( x 2) DF Feed Clutch 1. Open the DF left cover. 2. DF front cover [A] ( x 1) 3. Bracket [B] ( x 1, x 1) 4. DF feed clutch [C] ( x 1)
Page 127: Adjusting Copy Image Area
Adjusting Copy Image Area Adjusting Copy Image Area Adjust the copy image area under any of the following conditions: 1. After clearing engine data (SP5-801-002 or SP5-998-001). 2. After replacing any of the following components: • First scanner or second scanner •...
Page 128 4. Replacement and Adjustment Specification SP1-001-001 (All Trays) 0 ± 2 mm SP1-001-002 (By-pass) 0 ± 2 mm SP1-001-003 (Duplex) 0 ± 4 mm 5. Adjust the leading edge registration (SP1-001). 6. Measure the distance between the side edge of the image area and the side edge of the paper [B]. Specification 0 ±...
Page 129: Scanning
Adjusting Copy Image Area 3. Adjust the blank margin (SP2-101). Specification SP2-101-001 (Leading Edge) [A] 2 ± 1.5 mm SP2-101-002 (Trailing Edge) [B] 2 +2.5/-1.5 mm SP2-101-003 (Left Side) [C] 2 ± 1.5 mm SP2-101-004 (Right Side) [D] 2 +2.5/-1.5 mm •...
Page 130 4. Replacement and Adjustment 2. Make a copy. 3. Measure the distance between the leading edge of the image area and the leading edge of the paper [A]. • The diagram shows the paper on the copy tray. Note that the paper is output with the face down. 4.
Page 131 Adjusting Copy Image Area Adjusting Magnification 1. Place the test chart on the exposure glass. Make sure the test chart is aligned with the rear and left scales on the exposure glass. 2. Make a copy. 3. Compare the copy with the original. 4.
Page 132: Df Image Adjustment
4. Replacement and Adjustment • Replacing the lens block • Executing the memory clear (SP5-801-002 [basic model], SP5-998-001 [other models]). 1. Place 10 sheets of new A4 paper on the exposure glass. 2. Close the platen cover. 3. Activate the SP mode. 4.
Page 133 Adjusting Copy Image Area (The diagram shows the paper on the copy tray. Note that the paper is output with the face down.) 5. Adjust the side-to-side registration (S to S/Front Regist: SP6-006-001, S to S/Rear Regist: SP6-006-004). The image area moves to the rear side of the copier when you specify a larger value. 6.
Page 134 4. Replacement and Adjustment...
Page 135: System Maintenance Reference
5. System Maintenance Reference Service Program • Do not let the user access the SP mode or the SSP mode. Only service representatives are allowed to access these modes. The machine operation is NOT guaranteed after any person other than service representatives accesses the SP mode.
Page 136 5. System Maintenance Reference Starting SP Mode For details, ask your supervisor. Selecting Programs • When a blinking underscore (or several blinking underscores) is displayed, you can type a number from the numeric keypad [D]. • When the sign " /OK"...
Page 137 Service Program • Brackets ([ ]): The brackets enclose the setting rage, default value, and minimum step with unit ([Minimum to Maximum / Default / Step]).
Page 138: Using Sp Mode
5. System Maintenance Reference Using SP Mode NVRAM Data Upload/Download Uploading Content of NVRAM to an SD card Follow this procedure to upload SP code settings from NVRAM to an SD card. • This data should always be uploaded to an SD card before the NVRAM is replaced. 1.
Page 139: Firmware Update Procedure
Using SP Mode 1. Turn off the main power of the copier. 2. Remove the interface cover 2 ( x 1). 3. Insert the SD card with the NVRAM data into the service slot 2. 4. Turn on the main power of the copier. 5.
Page 140 5. System Maintenance Reference • “Upload” means to send data from the machine to the SD card, and “download” means to send data from the SD card to the machine. • To select an item on the LCD screen, press the appropriate key on the operation panel, or press the appropriate number key on the 10-key pad of the operation panel.
Page 141 Using SP Mode 7. Press the "OK" key to select a module. • To scroll through the menus, press the keys [A]. • To view the firmware version, press the right key. "ROM" is the information on the current firmware. "NEW" is the information on the firmware in the SD card. •...
Page 142 5. System Maintenance Reference • When you have selected a module, the text lines are highlighted, and the "Verify" key and the "Update" key are displayed. 8. Select a module and press the "Update" key. • Do NOT press the “Verify” key. 9.
Page 143 Using SP Mode If an error occurs, the error code is displayed. For a list of information on error codes, see the following table. Code Cause Necessary Action • Insert the SD card correctly. Physical address mapping error • Use another SD card Decompression error •...
Page 144: Test Pattern Print (Sp5-902-001)
5. System Maintenance Reference Code Cause Necessary Action • Store the correct data in the SD card. Controller program error* • Replace the controller board. Authentication error • Store the correct data in the SD card. *You need to reinstall the program. If the firmware update program is interrupted (for example, by a power failure), keep the SD card inserted and turn the mains switch off and on.
Page 145 Using SP Mode Test Patterns Using VCU Isolated One Dot Black Band (Horizontal) Trimming Area Argyle Pattern (Single Dot) Grayscales (Horizontal) Grayscales (Vertical) Grayscales (Vertical/Horizontal) Grayscales (Vertical/Horizontal Overlay) Grayscales With White Lines (Horizontal) Grayscales with White Lines (Vertical) Grayscales with White Lines (Vertical/Horizontal) Test Patterns Using IPU Pattern Vertical Lines (Single Dot)
Page 146 5. System Maintenance Reference Test Patterns Using IPU Argyle Pattern (128-Dot Pitch) Square Gradation (64 Grades) Square Gradation (256 Grades) Grayscales (Horizontal, 32-Dot Width) Grayscales (Vertical, 32-Dot Width) A4 Gradation Patches 1 (128 Grades) A4 Gradation Patches 2 (128 Grades) Trimming Area (A4) Test Patterns Using SBU Pattern...
Page 147: Memory Clear
Using SP Mode Test Patterns Using PCI*1 Engine: Argyle Pattern : The PCI is available to the models with the controller box. The original image on the exposure glass is printed behind the test pattern. Memory Clear GW Machine The GW machine (the machine with the optional controller box) stores the engine data in the NVRAM on the BICU, and stores the other data in the NVRAM on the optional controller.
Page 148: Memory Clear Procedure
5. System Maintenance Reference • SP8 (History) Use SP5-998-001 after you have replaced the BICU NVRAM or when the BICU NVRAM data is corrupted. When the program ends normally, the message "Completed" is displayed. When you have replaced the controller NVRAM or when the controller NVRAM data is corrupted, use SP5-801-001. The message is the same as the basic machine.
Page 149: Smc Print (Sp5-990)
Using SP Mode Serial Number and NVRAM Serial numbers are stored in the NVRAM before shipment and are not cleared. You must specify a serial number after you replace the NVRAM. SMC Print (SP5-990) SP5-990 outputs machine status lists. 1. Select SP5-990. 2.
Page 150 5. System Maintenance Reference • ID sensor defective Vsg < 3.5V Power source SP2-221-3 Power when maximum power • ID sensor dirty for the ID-sensor (PW in the display) (979) is applied light • Drum not get charged SP2-221-4 Vsdp No Error Conditions Vt >...
Page 151: Fax Service Tables
Fax Service Tables Fax Service Tables See "Appendices" for the following information: • Fax System Service Mode • Bit Switches • NCU Parameters • Dedicated Transmission Parameters • Service RAM Addresses...
Page 152 5. System Maintenance Reference...
Page 153: Troubleshooting
6. Troubleshooting SC Tables Summary There are four levels of service call conditions. Level Definition Reset Procedure To prevent possible damage, the machine does not Activate the SP mode, and turn the operate until the service representative resets the SC main power switch off and on.
Page 154: Engine Sc Code Descriptions
6. Troubleshooting Engine SC Code Descriptions Symptom Possible Cause Definition Exposure Lamp Error • Defective exposure lamp • Defective exposure lamp stabilizer • Defective exposure lamp connector • Unclean scanner mirror The scanner has scanned the white plate, • Scanner mirror out of position but cannot detect the white level.
Page 155 SC Tables Symptom Possible Cause Definition SBU black level correction error • The automatic SBU adjustment has failed to correct the black level three times at the pre-offset adjustment. • The automatic SBU adjustment has failed to correct the black level ten •...
Page 156 6. Troubleshooting Symptom Possible Cause Definition Image transfer error • Defective BICU board Scanned images are not transferred to the controller memory within one minute. • Defective controller board Memory address error • Inconsistency between the BICU The BICU does not receive the memory firmware and the controller firmware address report from the controller within •...
Page 157 SC Tables Symptom Possible Cause Definition Laser synchronization error • Toner bottle not installed • Loose connection between the LD unit and the BICU The main scan synchronization detector • Defective cable between the BICU does not detect the laser signal for 0.5 and LD unit second.
Page 158 6. Troubleshooting Symptom Possible Cause Definition Transfer roller leak error (positive electrode) • Defective high voltage supply board • Loose connection of the PCU The feedback voltage of the transfer roller • Incorrect installation of the transfer is insufficient. unit or the separation unit •...
Page 159 SC Tables Symptom Possible Cause Definition Fusing overheat error 1 The fusing temperature detected by the • Defective thermistor thermistor is 230°C or higher for one • Defective power supply unit second. Fusing overheat error 2 The fusing temperature detected by the •...
Page 160 6. Troubleshooting Symptom Possible Cause Definition Exhaust fan motor error • Loose connection of the exhaust fan The exhaust fan motor is locked for five motor seconds. • Overload ADF gate error 1 • Defective ADF board The ADF sends the FGATE signal before it •...
Page 161 SC Tables Symptom Possible Cause Definition Image transfer error The BICU requests the controller to transfer image data; but the controller • Defective application program does not become ready. Status error (laser optics housing unit) The optics-housing unit does not become •...
Page 162: Gw Sc Code Descriptions
6. Troubleshooting Symptom Possible Cause Definition Localization error • Localization setting not specified (The main power switch is turned on for the The localization information in the first time after the NVRAM is nonvolatile ROM and in the NVRAM is replaced.) different ( SP5-807-001).
Page 163 SC Tables Symptom Possible Cause/Countermeasure Definition MF accounting device error 3 • Defective accounting device controller A backup RAM error is reported from the accounting device. • Defective battery in the accounting device MF accounting device error 4 • Defective accounting device controller A battery voltage error is reported from the accounting device.
Page 164 6. Troubleshooting Symptom Possible Cause/Countermeasure Definition Communication line error The supplied voltage is not sufficient due -005 1. Consult with the user's local telephone to the defective communication line or company. defective connection. Incorrect dial up connection An unexpected error occurs when the modem (RCG-M) tries to call the center with a dial up connection.
Page 165 SC Tables SC8xx Symptom Possible Cause/Countermeasure Definition Monitor Error This is a file detection and electronic file signature check error when the boot • OS Flash ROM data defective; loader attempts to read the self- change the controller firmware diagnostic module, system kernel, or •...
Page 166 6. Troubleshooting [00FF]: Detailed error code • Defective CPU • Defective local bus Cache access error in the CPU 1. Turn the main power switch off and on. 2. Reinstall the system program. 3. Replace the controller board. [0601, 0602, 0605, 0606, 0607, 0609]: Detailed error code Exceptional command does not •...
Page 167 SC Tables [0702]: Detailed error code • Insufficient CPU cache The result when the program is • Insufficient memory process speed executed in the command cache is 1. Replace the controller board. different from desirable value. 2. Replace the RAM DIMM. [0709, 070A]: Detailed error code •...
Page 168 6. Troubleshooting Timer error between ASIC and CPU • System firmware problem The CPU checks if the ASIC timer • Defective RAM-DIMM works properly compared with the [0D05] • Defective controller CPU timer. If the ASIC timer does not • Reinstall the controller system firmware. function in the specified range, this SC 1.
Page 169 SC Tables PHY IC error [6104] The PHY IC on the controller cannot Same as SC823-[6101] be correctly recognized. PHY IC loop-back error An error occurred during the loop- [6105] back test for the PHY IC on the Same as SC823-[6101] controller.
Page 170 6. Troubleshooting Verification error • Loose connection • Defective SDRAM DIMM Error is detected during a write/verify [0201] check for the standard RAM (SDRAM • Defective controller DIMM). 1. Replace the SDRAM DIMM. 2. Replace the controller. Resident memory error •...
Page 171 SC Tables • ASIC device error • IEEE1284 connector error Loopback connector is connected but [110C] • Centronic loopback connector check results in an error. defective 1. Replace the controller board. • Centronic loopback connector not connected correctly Centronic loopback connector is not •...
Page 172 6. Troubleshooting Wireless card error Some illegal data is found in the card. • Defective wireless card Wireless card connection board error An error is detected in the wireless • Defective wireless card connection LAN card or bluetooth card board connection board.
Page 173 SC Tables HDD Encryption unit error 2 A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit. • No HDD installed • Unformatted HDD HDD check error: • The encryption key on the controller is different from the one on the HDD The HDD is not correctly installed.
Page 174 6. Troubleshooting HDD: CRC error While reading data from the HDD or • Defective HDD storing data in the HDD, data 1. Replace the HDD. transmission fails. HDD: Access error • Defective HDD An error is detected while operating the HDD.
Page 175 SC Tables Address book data error • Data corruption • Defective hard disk The address book in the hard disk is • Defective controller software accessed. An error is detected in the 1. Replace the hard disk (the user codes address book data;...
Page 176 6. Troubleshooting • Installed NVRAM or HDD which is used in another machine -005 Log Data Error 5 1. Reinstall the previous NVRAM or HDD. 2. Initialize the HDD with SP5832-004. • Other than the above causes -099 Log Data Error 99 1.
Page 177 SC Tables Printer font error • A necessary font is not found in the SD card. A necessary font is not found in the SD • The SD card data is corrupted. card when the printer application starts. 1. Check that the SD card stores correct data.
Page 178 6. Troubleshooting Application function selection error • Software for that application is defective • An option required by the application (RAM, DIMM, board) is not installed. The application selected by a key press on the operation panel does not start or •...
Page 179: Electrical Component Defects
Electrical Component Defects Electrical Component Defects Sensor/Switch Sensor Connector Message Remarks CN127 Registration Sensor Paper jam CN129 Paper End Sensor Load paper CN130 Bypass Paper End The machine cannot detect paper on (None) Sensor the bypass tray. CN128 Paper Path Sensor Paper jam CN128 Exit Sensor...
Page 180: Blown Fuse Conditions
6. Troubleshooting Sensor Connector Message Remarks DF CN103 Paper jam DF Original Set Sensor Sensor (None) Originals are not detected. DF CN103 DF Registration Paper jam Sensor Originals are correctly transported. DF CN103 Paper jam Inverter Sensor (None) DF CN103 Exit Sensor Paper jam CN114...
Page 181: Bicu Led Display
Electrical Component Defects BICU LED Display Number Function LED2 LED2 blinks in normal operation.
Page 182: Card Save Function
6. Troubleshooting Card Save Function Overview Card Save: • The Card Save function is used to save print jobs received by the printer on an SD card with no print output. Card Save mode is toggled using printer Bit Switch #1 bit number 4. Card Save will remain enabled until the SD card becomes full, or until all file names have been used.
Page 183 Card Save Function 7. Press “OK” button again. 8. Use the numeric key “4” to turn bit 4 ON. The result should look like: 00010000. By doing this Card Save option will appear in “List/Test Print”. 9. Press the “Return” button several times to exit SP Mode. 10.
Page 184: Error Messages
6. Troubleshooting 14. To enable the newly configured settings, select “switch” button and then press the “Return” button to exit the “List/Test Print” menu. 15. Send a job to the printer. 16. As soon as the printer receives the data, it will be stored on the SD card automatically with no print output.
Page 185: Fax Troubleshooting Guide
Fax Troubleshooting Guide Fax Troubleshooting Guide See "Appendices" for the following information: • Fax Error Codes • IFAX Troubleshooting • IP-Fax Troubleshooting...
Page 186 6. Troubleshooting...
Page 187: Energy Saving
7. Energy Saving Energy Save Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.
Page 188: Energy Save Effectiveness
7. Energy Saving • Auto Off: 1 min. • Low power: 15 min. The machine goes to Low Power mode after 1 minute. Off/Sleep mode is not used. Recommendation We recommend that the default settings should be kept. • If the customer requests that these settings should be changed, please explain that their energy costs could increase, and that they should consider the effects on the environment of extra energy use.
Page 189 Energy Save • Multiply this by the power consumption spec for each mode. • Convert the result to kWh (kilowatt hours) Here is an example calculation. Time Power Differences Consumption Power Start Time: End Time: SP8941: Machine Consumption (Data:b - (Data:a x Machine (min.)
Page 190: Paper Save
7. Energy Saving Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2.
Page 191 Recommendation Please explain the above features to the customers, so that they can reduce their paper usage. Model S-C4.5 • Total counter: SP 8581-001 • Duplex counter: SP 8411-001 • Single-sided with combine mode: SP 8421-004 •...
Page 192 7. Energy Saving Total counter Duplex counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8501-001 SP8411-001 If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/ combine jobs.
Page 193 Paper Save Total counter Duplex counter Simplex Sheet Duplex Sheets Paper Originals used used Saved SP8501-001 SP8421-005...
Page 194 MEMO...
Page 195 Model S-C4.5 Machine Code: D115/D116 Appendices 26 November, 2010...
Page 197 TABLE OF CONTENTS 1. Appendix: Specifications Specifications..............................3 Copier................................3 Printer................................5 Scanner................................6 FAX..................................7 ARDF................................11 Paper Tray Unit............................12 Supported Paper Sizes............................13 Original Paper Sizes............................13 Paper Feed..............................14 2. Appendix: Preventive Maintenance Tables Maintenance Tables............................17 3. Appendix: SP Mode Tables System Service Mode............................19 Service Mode Tables...........................19 Input Check (SP5-803)..........................117 Output Check (SP5-804).........................119 Printer Service Mode..........................121...
Page 198 SP6-XXX (Reports).............................160 SP7-XXX (Test Modes)..........................162 Bit Switches..............................163 System Switches............................163 I-Fax Switches ............................175 Printer Switches............................180 Communication Switches..........................185 G3-1 Switches............................191 IP Fax Switches............................200 NCU Parameters............................209 Dedicated Transmission Parameters......................223 Programming Procedure...........................223 Parameters..............................223 Service RAM Addresses..........................232...
Page 199: Appendix: Specifications
1. Appendix: Specifications Specifications Copier Configuration: Desktop Copy Process: Laser beam scanning and electro-photographic printing Originals: Sheet/Book/Object Maximum Original Size: A4 / 8 " x 14" A4 / 8 " x 14" (ARDF) Maximum A4 SEF / 8 " x 11" SEF (Copier's paper tray) A4 SEF / 8 "...
Page 200 1. Appendix: Specifications A4 Version LT Version 200% 155% Enlargement 141% 129% Reproduction Ratios: Full Size 100% 100% Reduction Zoom: 50% to 200%, in 1% steps Power Source: 120 V, 60 Hz or 220 – 240 V, 50/60 Hz Maximum: 900 W or less (EU), 1000 W or less (NA) Energy Saver: 35 W or less...
Page 201 Specifications 7.5 seconds or less Note: Measurement conditions • From the ready state, with the polygonal mirror motor spinning. First Copy Time: • A4/LT copying • From copier's paper tray • 100% size Copy Number Input: Numeric keypad, 1 to 99 (increment, decrement) Manual Image Density: 5 steps Default: 1 minute...
Page 202 1. Appendix: Specifications USB 2.0 interface, Ethernet interface (100BASE-TX/10BASE-T) Interface: IEEE1284 IEEE802.11a/g (Wireless LAN) (option) Gigabit Ethernat (option) Network protocol: TCP/IP (IPv4, IPv6), IPX/SPX, AppleTalk, RHPP PCL5e/XL Printer language: RPCS (XPS) Adobe PS3/PDF (option) PCL: 45 fonts 13 International fonts PCL option: Resident Fonts: OCR, Barcode...
Page 203 Specifications B/W: 20 pages/ min. [Scan Size: A4 SEF, compression, Resolution 200 dpi] ITU-T No.1 Chart Scan speed * Full Color: 9 pages/ min. [Scan Size: A4 SEF, compression (level3), Resolution 200 dpi] ISO/JIS-SCID N5 Chart Maximum power Less than 900 W consumption Image sensor type CCD Image Sensor...
Page 204 1. Appendix: Specifications Book (Face down): Maximum Width: 216 mm [8.5 inch] ARDF (Face up): (Single-sided document) Original Size: Length: 139 - 1200 mm [5.5 - 47.2 inch] Width: 139 - 216 mm [5.5 - 8.5 inch] (Double-sided document) Length: 160 - 356 mm [6.3 - 14.0 inch] Width: 139 - 216 mm [5.5 - 8.5 inch] Scanning Method: Flat bed, with CCD...
Page 205 Specifications ECM: 128 KB Memory Capacity: Standard: 4 MB Page Memory: Standard: 4 MB (Print: 2 MB + Scanner: 2 MB) IFAX Specifications Local area network Ethernet 100base-Tx/10base-T Connectivity: IEEE1394 (IP over 1394) IEEE802.11b (wireless LAN) Main scan: 400 dpi, 200 dpi Resolution: Sub scan: 400 dpi, 200 dpi, 100 dpi To use 400 dpi, IFAX SW01 Bit 4 must be set to “1”.
Page 206 1. Appendix: Specifications Transmission: SMTP, TCP/IP Protocol: Reception: POP3, SMTP, IMAP4, TCP/IP 100 Mbps(100base-Tx) Data Rate: 10 Mbps (10base-T) SMTP-AUTH Authentication POP before SMTP Method: A-POP Remark: The machine must be set up as an e-mail client before installation. Any client PCs connected to the machine through a LAN must also be e-mail clients, or some features will not work (e.g.
Page 207 Specifications Receive a fax sent from an IP-Fax compatible fax through a network. IP-Fax reception function: Also capable of receiving fax from a G3 fax connected the public telephone lines via a VoIP gateway. Fax Unit Configuration Component Code Remarks Standard for D115/D116 Speaker Handset Type 1018...
Page 208: Paper Tray Unit
1. Appendix: Specifications Power Source: 24 and 5 Vdc from the copier Operating: 50 W or less Power Consumption: On standby: 1.2 W or less Dimensions (W x D x H): 485 x 360 x 120 mm (19.1" x 14.2" x 4.72") Weight: 4.9 kg (10.8 lb) (excluding the original table and platen cover) Paper Tray Unit...
Page 209: Supported Paper Sizes
Supported Paper Sizes Supported Paper Sizes Original Paper Sizes The copier and ARDF do not detect original paper sizes. The following table lists the paper sizes that the ARDF can transport. ARDF Paper Size (W x L) Book Simpl. Dupl. A3 SEF 297 x 420 mm –...
Page 210 1. Appendix: Specifications ARDF Paper Size (W x L) Book Simpl. Dupl. HLT SEF 5.5" x 8.5" HLT LEF 8.5" x 5.5" F/GL (F4) SEF 8.0" x 13.0" Foolscap SEF 8.5" x 13.0" Folio SEF 8.25" x 13.0" Government 8.25" x 14" USB4 SEF 10.0"...
Page 211 Supported Paper Sizes Paper Size (W x L) Regular By-pass Duplex Optional PFU A4 SEF 210 x 297 mm A4 LEF 297 x 210 mm – – – – B5 SEF 182 x 257 mm – B5 LEF 257 x 182 mm –...
Page 212 1. Appendix: Specifications Paper Size (W x L) Regular By-pass Duplex Optional PFU 162 x 229 mm – – – 114 x 162 mm – – – DL Env 110 x 220 mm – – – Custom: Leading edge 90–216 mm –...
Page 213: Appendix: Preventive Maintenance Tables
2. Appendix: Preventive Maintenance Tables Maintenance Tables Reset the PM counter (SP7-804-001) after doing maintenance work. Key: AN: As necessary, C: Clean, R: Replace, I: Inspect Every 45k Every 90k NOTE OPTICS Reflector Optics cloth 1st mirror Optics cloth 2nd mirror Optics cloth 3rd mirror Optics cloth...
Page 214 2. Appendix: Preventive Maintenance Tables Every 45k Every 90k NOTE Hot roller Pressure roller Hot roller bearings Pressure-roller bushings Inlet guide Outlet guide Hot roller stripper pawls Thermistor Every 90k NOTE ARDF Separation roller Water or alcohol Pick-up roller Water or alcohol Feed roller Water or alcohol White plate...
Page 215: Appendix: Sp Mode Tables
3. Appendix: SP Mode Tables System Service Mode Service Mode Tables SP1-XXX (Feed) 1001* LE Registration [–9.0 to 9.0 / 0.0 / 0.1 mm/step] 1001 1 All Trays Adjusts the leading-edge registration ( "Adjusting 1001 2 By-pass Copy Image Area" in the section "Replacement and Adjustment").
Page 216 3. Appendix: SP Mode Tables 1103* Fusing Idling [0 = No / 1 = Yes] Enables or disables the contact-release control. The following table lists the results. Setting 0 = No 1 = Yes 1103 1 C-R control Works Does not work Idling time Shorter Longer...
Page 217 System Service Mode 1109 Nip Band Check Conducts the nip band check ( "Adjusting Nip Band" in the section "Replacement and 1109 1 Adjustment"). 1110* Fan Control Timer [30 to 60 / 30 / 1 s/step] Specifies the fan control time. The fan motor keeps its operating speed for the specified 1110 1 time before changing the speed or stopping.
Page 218 3. Appendix: SP Mode Tables ID sensor pattern [0 to 400 / 300 / 1 V/step] Adjusts the voltage applied to the charge roller for the ID sensor pattern (as part of charge- 2001 2 roller voltage correction). The charge-roller voltage is obtained by adding SP2-001-002 to the value of SP2-001-001.
Page 219 System Service Mode 2213* Outputs After NE [0 = 50 pages / 1 = 20 sheets] Sets the number of copy/print/fax pages that can be made after toner near-end has been 2213 1 detected. Reduce the number of pages if the user normally makes copies with a high image ratio.
Page 220 3. Appendix: SP Mode Tables [–2 = –4 A / –1 = –2 / 0 = 0 A / 1 = 2 A / 2 = Duplex +4 A] 2301 3 Adjusts the current applied to the transfer roller when carrying out a duplex job. Use this SP if there is poor image transfer on the rear side of duplex copies.
Page 221 System Service Mode Specifies the polygon mirror motor idling time. The polygon mirror motor starts its operation when an original is set, a key is pressed, or the platen cover or DF is opened. The motor 2915 1 stops if no manual operation is performed for the specified time. When you set "0", the motor does not stop while the copier is in the standby status.
Page 222 3. Appendix: SP Mode Tables 2929 1 Upper [0.50 to 3.50 / 3.20 / 0.01V/step] DFU 2929 2 Lower [0.50 to 3.50 / 0.70 / 0.01V/step] DFU 2994* ID Detect Temp [30 to 90 / 30 / 1°C/step] Adjusts the temperature threshold. The ID sensor signal is not referenced when the fusing 2994 1 temperature is at the specified level or higher while the copier is recovering or starting up.
Page 223 System Service Mode Adjusts the side-to-side registration for scanning in platen mode ( "Adjusting Copy Image 4011 1 Area" in the section "Replacement and Adjustment"). 4012* Scan Erase Margin [0 to 9.0 / 1.0 / 0.1 mm/step] 4012 1 Leading Edge Adjusts the scanning margin.
Page 224 3. Appendix: SP Mode Tables 4607 1 EVEN 4607 2 ODD [0 to 63 / 10 / 1 /step] 4607 3 RED Adjusts the target black level for each signal. These are used for offset adjustment in the SBU. 4607 4 GREEN 4607 5 BLUE 4607 SBU Gain-Target...
Page 225 System Service Mode 4640 SBU Offset-Loop 4640 1 EVEN 4640 2 ODD [0 to 10 / 0 / 1 /step] 4640 3 RED Displays the number of the offset adjustment in the SBU. 4640 4 GREEN 4640 5 BLUE 4641 SBU Gain-Loop 4641 1 EVEN 4641 2 ODD...
Page 226 3. Appendix: SP Mode Tables 4646 1 Offsetpre-Mono 4646 2 Offsetpre-Color 4646 3 Offset-Mono [0 = Success / 1 = Failure] Displays the result of SBU adjustment. 4646 4 Offset-Color 4646 5 Gain-Mono 4646 6 Gain-Color 4654* SBU Offset-Adjust 4654 1 EVEN 4654 2 ODD [0 to 255 / - / 1 /step] 4654 3 RED...
Page 227 System Service Mode 4686 1 RED [128 to 383 / 256 / 1 /step] 4686 2 GREEN Adjusts the coefficient of the gray balance adjustment for the DF scanning. 4686 3 BLUE 4687* White Balance [222 to 281 / 256 / 1 /step] 4687 1 Adjust Adjust the correction value for the white plate adjustment.
Page 228 3. Appendix: SP Mode Tables 4903 1 Adjusts the ADS level. 4904* ADS Lower Limit [0 to 255 / 80 / 1/step] 4904 1 Adjusts the ADS lower limit. 4905* ADS Area Select [0 = All / 1 = One] Checks the whole area (0 = All) or the specific areas (1 = One) to adjust the ADS level.
Page 229 System Service Mode Scanner Gamma 4922* Selects "text" or "photo" as the priority output mode. This setting is applied to all image processing modes of SP4-921. 001 Copy 002 Fax [0=System default/ 1=Text/ 2=Photo] 003 Scanner Notch Selection Selects the value of the center ID adjustment notch for the ID adjustment LEDs. 4923* •...
Page 230 3. Appendix: SP Mode Tables 001 Copy 002 Fax [–2 to 2 / 0 / 1/step] 003 Scanner Independent Dot Erase 4928* Selects the dot erase level. Higher settings provide greater erasure. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax [–2 to 2 / 0 / 1/step]...
Page 231 System Service Mode Sharpness-Low ID [–2 to 2 / 0 / 1/step] 4932* Adjust the clarity. This setting is only applied to the originals in SP4-921. 001 Copy 002 Fax 003 Scanner 4935* Color Image Adjust Main Scan MTF Level [0 to 3 / 0 / 1/step] Adjust the MTF level for the main scan.
Page 232 3. Appendix: SP Mode Tables Contrast [0 to 255 / 128 / 1/step] Adjust the contrast level. This setting is only activated for the specified mode with SP4-921-004. 4936* Gray Scale Image Adjust Main Scan MTF Level [0 to 15 / 0 / 1/step] Adjust the MTF level for the main scan.
Page 233 System Service Mode Contrast [0 to 255 / 128 / 1/step] Adjust the contrast level. This setting is only activated for the specified mode with SP4-921-004. 4941* White Line Erase [0 to 2 / 1 / 1/step] Selects the white line erase level. 0: None, 1: Weak, 2: Strong 4941 1 •...
Page 234 3. Appendix: SP Mode Tables Selects whether mm or inches are used in the display. • After selecting the number, you must turn the main power switch off and on. Europe/Asia model: [0: mm / 1: inch] American model: [0: mm / 1: inch] 5045* According Counter Displays the number of the installed counter.
Page 235 System Service Mode Displays or does not display the PM part button on the LCD. 001 PM Parts Display [0 or 1 / 0 / -] 0: Not display, 1: Display 5067 Part Replacement Ope Selects the service maintenance or user maintenance for PCU.
Page 236 3. Appendix: SP Mode Tables 5120* Clr For Cut Remove [0=Yes / 1=Standby only / 2=No] Specifies the condition to reset the copy job settings when the key counter is removed. • 0: Y = Yes: The settings are cleared when the counter is removed. •...
Page 237 System Service Mode Set Time Adjusts the RTC (real time clock) time setting for the local time zone. Examples: For Japan (+9 GMT), enter 540 (9 hours x 60 min.) DOM: +540 (Tokyo) 5302 NA :-300 (New York) EU :+ 60 (Paris) CH :+480 (Peking) TW :+480 (Taipei) AS :+480 (Hong Kong)
Page 238 3. Appendix: SP Mode Tables Start Specifies the start setting for the summer time mode. There are 8 digits in this SP. For months 1 to 9, the "0" cannot be input in the first digit, so the eight-digit setting for -2 or -3 becomes a seven-digit setting. 1st and 2nd digits: The month.
Page 239 System Service Mode Selects the log out type for the extend authentication device. Bit 0: Log-out without an IC card. 162 Extend Certification 0: Not allowed (default) 1: Allowed 200 SDK1 Unique ID 201 SDK1 Certification Method 210 SDK2 Unique ID "SDK"...
Page 240 3. Appendix: SP Mode Tables Easy Certification Determines whether easy LDAP certification is done. [0 to 1/1/1] 1: On 0: Off Password Null Not Permit This SP is referenced only when SP5411-4 is set to "1" (On). [0 to 1/0/1] 0: Password NULL not permitted.
Page 241 System Service Mode 5414 Access Mitigation Mitigation On/Off Switches on/off masking of continuously used IDs and passwords that are identical. [0 to 1/0/1] 0: Off 1: On Mitigation Time Sets the length of time for excluding continuous access for identical user IDs and passwords. [0 to 60/15/1 min.] 5415 Password Attack...
Page 242 3. Appendix: SP Mode Tables Monitor Interval Sets the processing time interval for referencing user ID and password information. [1 to 10/3/1 sec.] 5417 Access Attack Permissible Num Sets a limit on access attempts when an excessive number of attempts are detected for MFP features.
Page 243 System Service Mode Determines whether certification is required before a user can use the document server. [0 to 1/0/1] 0: On 1: Off Determines whether certification is required before a user can use the fax application. [0 to 1/0/1] 0: On 1: Off Scanner Determines whether certification is required before a user can use the scan applications.
Page 244 3. Appendix: SP Mode Tables 030 Fax 031 Fax Sub 032 Folder 033 Protect Code 034 Smtp Auth 035 Lsap Auth 036 Smb Ftp Fldr Auth 037 Acut Acl 038 Document ACL 040 Cert Crypt Authentication Error Code 5481 These SP codes determine how the authentication failures are displayed. System Log Disp Determines whether an error code appears in the system log after a user authentication failure occurs.
Page 245 System Service Mode MF Keycard Japan Only Job Permit Setting Sets up operation of the machine with a keycard. 5490 [0 to 1/0/1] 0: Disabled. Cancels operation if no code is input. 1: Enabled. Allows operation if another code is input and decrements the counter once for use of the entered code.
Page 246 3. Appendix: SP Mode Tables 001 Paper Size 0: Off, 1: On, 003 Toner 0: Off, 1: On, 005 Drum 0: Off, 1: On, 0: Toner is replaced (default) 080 Toner Call Timing 1: Toner near end or end 128 Interval :Others 132 Interval :A3 133 Interval :A4 134 Interval :A5...
Page 247 System Service Mode Freq Jam: # of Time [ 02 to 10 / 5 / 1 /step] 012* Sets the number of consecutive paper jams required to initiate a call. This setting is enabled only when SP5508 004 is set to 1. Door Open: Time [ 03 to 30 / 10 / 1 minute/step] 013*...
Page 248 3. Appendix: SP Mode Tables Clears IMH data. DFU Clears MCS data. DFU Copier Clears the copy application settings. Clears the fax application settings. Printer Clears the printer application settings. Scanner Clears the scanner application settings. GWWS Delete the netfile application management files and thumbnails, and initializes the job login Initializes the system default and interface settings (IP address also), SmartNetMonitor for Admin, WebImageMonitor settings, and the TELNET settings.
Page 249 System Service Mode MIRS Setting Initializes the MIRS (Machine Information Report Service) settings. Initializes the CCS (Certification and Charge-control Service) settings. SRM Memory Clr Initializes the SRM (System Resource Manager) settings. Initializes the LCS (Log Count Service) settings. Web Apli Initializes Web application settings.
Page 250 3. Appendix: SP Mode Tables Code Set "Machine No. Setting" in this section. 5812 Service TEL Telephone Sets the telephone number for a service representative. This number is printed on the Counter List, which can be printed with the user's "Counter" menu. This can be up to 20 characters (both numbers and alphabetic characters can be input).
Page 251 System Service Mode Performs the CE Call at the start or end of the service. [0 or 1 / 0 / 1 /step] 0: Start of the service, 1: End of the service 002 CE Call • This SP is activated only when SP 5816-001 is set to "2".
Page 252 3. Appendix: SP Mode Tables Install Status This SP displays the RCG device installation status. 0: RCG device not registered 1: RCG device registered 2: Device registered Connect Mode (N/M) This SP displays and selects the embedded RCG connection method. 0: Internet connection 1: Dial-up connection NotiTime ExpTime DFU...
Page 253 System Service Mode HTTP Proxy Aut Usr This SP sets the HTTP proxy authentication user name. • The length of the name is limited to 31 characters. Any character beyond the 31st character is ignored. • This name is customer information and is not printed in the SMC report. HTTP Proxy Aut Pass This SP sets the HTTP proxy authentication password.
Page 254 3. Appendix: SP Mode Tables Cer Updt Cond Displays the status of the certification update. The certification used by embedded RCG is set correctly. The certification request (setAuthKey) for update has been received from the GW URL and certification is presently being updated. The certification update is completed and the GW URL is being notified of the successful update.
Page 255 System Service Mode Cer Abnml Cause Displays a number code that describes the reason for the request for update of the certification. Normal. There is no request for certification update in progress. Request for certification update in progress. The current certification has expired. An SSL error notification has been issued (after the certification has expired).
Page 256 3. Appendix: SP Mode Tables CERT: ID2 Code Displays ID2 for the @Remote certification. Spaces are displayed as underscores (_). Asterisks (*) indicate that no @Remote certification exists. CERT: Subject Displays the common name of the @Remote certification subject. CN = the following 17 bytes.
Page 257 System Service Mode Aut Line Detect Press [Execute]. Setting this SP classifies the telephone line where embedded RCG-M is connected as either dial-up or push type, so embedded RCG-M can automatically distinguish the number that connects to the outside line. •...
Page 258 3. Appendix: SP Mode Tables Outline Phone # The SP sets the number that switches to PSTN for the outside connection for embedded RCG-M in a system that employs a PBX (internal line). • If the execution of SP5816-151 has succeeded and embedded RCG-M has connected to the external line, this SP display is completely blank.
Page 259 System Service Mode Access Point This is the number of the dial-up access point for embedded RCG-M. If no setting is done for this SP code, then a preset value (determined by the country selected) is used. Default: 0 Allowed: Up to 16 alphanumeric characters Comm Line This SP sets the connection conditions for the customer.
Page 260 3. Appendix: SP Mode Tables FAX TX Priority This SP determines whether pushing the off-hook button will interrupt an embedded RCG- M transmission in progress to open the line for fax transaction. This SP can be used only if SP5816-164 is set to "0". [0 or 1/ 0 / - ] 0: Disable.
Page 261 System Service Mode Instl: Ref Rslt Displays a number that indicates the result of the inquiry executed with SP5816-203. 0: Succeeded 1: Inquiry number error 2: Registration in progress 3: Proxy error (proxy enabled) 4: Proxy error (proxy disabled) 5: Proxy error (Illegal user name or password) 6: Communication error 7: Certification update error 8: Other error...
Page 262 3. Appendix: SP Mode Tables Instl Error Code Displays a number that describes the error code that was issued when either SP5816 204 or SP5816 207 was executed. Cause Code Meaning -11001 Chat parameter error Illegal Modem -11002 Chat execution error Parameter -11003 Unexpected error...
Page 263 System Service Mode Print Com Log Prints the communication log. 5821 NRS Address Sets the IP address of the RCG (Remote Communication Gate) destination for call processing at the remote service 002 RCG IP Address center. [00000000h to FFFFFFFFh / 1 /step] 5824 NVRAM Upload 5824 1...
Page 264 3. Appendix: SP Mode Tables 5828 Network Setting Validates or invalidates the job spooling function for each protocol. 0: Validates 1: Invalidates bit0: LPR bit1: FTP 069 Job Spooling (Protocol) bit2: IPP bit3: SMB bit4: BMLinkS bit5: DIPRINT bit6: (Reserved) bit7: (Reserved) Enables or disables the Telnet protocol.
Page 265 System Service Mode 5828 Network Setting IPv6 Manual Setting Address This SP is the IPv6 manually set address referenced on Ethernet or wireless LAN (802.11b) in the format: "Manual Set Address" + "Prefix Length" The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16 bits each. IPv6 Gateway Address This SP is the IPv6 gateway address referenced on Ethernet or wireless LAN (802.11b).
Page 266 3. Appendix: SP Mode Tables 5828 Network Setting Web Supplies Link Invisible Determines whether the consumable vendor link is displayed on the Websys top page and link page. [0 to 1/1/1] 1: Display 0: No display Web Link 1 Name Determines whether a name entered for "URL1"...
Page 267 System Service Mode 5832 Enter the SP number for the partition to initialize, then press #. When the execution ends, cycle the machine off and on. 001 HDD Formatting (All) 002 HDD Formatting (IMH) 003 Format Thumbnail 004 Format Job Log 005 Format Font 006 Format User Info 007 Format Rec Mail...
Page 268 3. Appendix: SP Mode Tables [ 1 to 11 or 13 / 1 / 1 /step] Channel MIN Europe: 1 to 13 NA/ Asia: 1 to 11 Sets the minimum number of channels available for data transmission via the wireless LAN. The number of channels available varies according to location.
Page 269 Default: Bit SW 0000 0000 Log time stamp setting 0: Date/Hour/Minute/Second 1: Minute/Second/Msecond 5844 Transfer Rate Sets the speed for USB data transmission. [Full Speed] [Auto Change] Vendor ID Sets the vendor ID: Initial Setting: 0x05A Ricoh Company [0x0000 to 0xFFFF/1] DFU...
Page 270 3. Appendix: SP Mode Tables Product ID Sets the product ID. [0x0000 to 0xFFFF/1] DFU Device Release No. Sets the device release number of the BCD (binary coded decimal) display. [0000 to 9999/1] DFU Enter as a decimal number. NCS converts the number to hexadecimal number recognized as the BCD.
Page 271 System Service Mode Deli Svr Model [0 to 4 / 0 / 1 /step] Allows changing the model of the delivery server registered by the I/O device. 0: Unknown, 1: SG1 Provided, 2: SG1 Package, 3: SG2 Provided, 4: SG2 Package Deli Svr Capabty [0 to 255 / 0 / 1 /step] Bit7 = 1 Comment information exits...
Page 272 3. Appendix: SP Mode Tables Svr Port Num (Sec) Specifies the port number of the secondary delivery server. Srv URL Path (Sec) Specifies the URL path of the secondary delivery server. [ 0 or 1 / 1 / - ] Instant Trans Off 0: Disable, 1: Enable Enables or disables the prevention function for the continuous data sending.
Page 273 System Service Mode Delsvr Maxentri [200 to 999 / 200 / 1/step] Sets the maximum number account entries of the delivery server user information managed by UCS. LDAP Search Tout [1 to 255 / 60 / 1 /step] Sets the length of the timeout for the search of the LDAP server. WSD Max Entries [5 to 255 / 250 / 1 /step] Sets the maximum entries for the address book of the WSD (SD-scanner)
Page 274 3. Appendix: SP Mode Tables Deletes the address book data from the SD card in the service slot. Deletes only the files that were uploaded from this machine. 053 Clear Backup Info This feature does not work if the card is write-protected. Note: After you do this SP, go out of the SP mode, and then turn the power off.
Page 275 System Service Mode Specifies the FTP port for getting a distribution server address book that is used in the identification mode. 091 FTP Auth Port Setting [0 to 65535 / 3671 / 1 /step] Shows the status of the encryption function for the address 094 Encryption Stat book data.
Page 276 3. Appendix: SP Mode Tables 210 Log Type: Job1 211 Log Type: Job2 212 Log Type: Access Displays the log server settings. These can be adjusted with the Web Image Monitor. 213 Primary Srv 214 Secondary Srv 215 Start Time Specifies the transmit interval.
Page 277 System Service Mode Remote ROM Update 5856 Allows the technician to upgrade the firmware using a parallel cable when updating the remote ROM. [0 or 1 / 0 / 1/step] 002 Local Port 0: Disallow 1: Allow 5857 Debug Log Save ON/OFF 0: OFF, 1: ON Switches the debug log feature on and off.
Page 278 3. Appendix: SP Mode Tables HDD to SD Any Takes the log of the specified key from the log on the hard disk and copies it to the SD Card. A unique file name is generated to avoid overwriting existing file names on the SD Card. Up to 4 MB can be copied to an SD Card.
Page 279 System Service Mode Debug Log Save: SC These SPs select the content of the debugging information to be saved to the destination 5858 selected by SP5857-2. SP5858-3 stores one SC specified by number. Refer to the chapter "Trouble Shooting" for a list of SC error codes.
Page 280 3. Appendix: SP Mode Tables 5860 SMTP/POP3/IMAP4 Par Mail Rec Tout [1 to 168 / 72 / 1 hour/step] Sets the amount of time to wait before saving mail that breaks up during reception. The received mail is discarded if the remaining portion of the mail is not received during this prescribed time.
Page 281 System Service Mode 5869 RAM Disk Setting [0 or 1 / 0 / - ] Mail Function GWINIT 0: ON, 1: OFF Turns on or off the e-mail function. 5870 Common Key Info Writing Writes to flash ROM the common proof for 001 Writing validating the device for @Remote specifications.
Page 282 3. Appendix: SP Mode Tables Selects the reboot method for SC. 002 Reboot Method [0 or 1 / 0 / -] 0: Manual reboot, 1: Automatic reboot 5878 Option Setup 001 Data Overwrite Security Enables the Data Overwrite Security unit. Press "EXECUTE"...
Page 283 System Service Mode SDK-4 SDK-5 SDK-6 5902 Test Pattern Print 5902 1 "Test Pattern Print" in this section. 5907* Plug & Play Selects the brand name and production name for the Plug and Play function. These names are stored in the NVRAM. When the NVRAM data is corrupted, select these names once 5907 1 again.
Page 284 3. Appendix: SP Mode Tables Selects which version of the Scan Router application program, "Light" or "Full (Professional)", is installed. [0 to 1 / 0 / 1 /step] 0: Light version (supplied with this machine) 1: Full version (optional) Device Setting The NIC and USB support features are built into the GW controller.
Page 285 System Service Mode 007 NIB Summary 021 Copier UP 022 Scanner SP 023 Scanner UP 5998 Engine Memory Clear 001 See the section "Memory Clear" in this chapter. SP6-XXX (Peripherals) ADF Adjustment ( "DF Image Adjustment" in the "Adjusting Copy Image Area") 6006* NOTE: Available menus depend on the machine model and its configuration.
Page 286 3. Appendix: SP Mode Tables Skew Correction [–20 to +20 / 0.0 / 1 mm/step] Adjusts the original buckle for the skew correction at 2ns side scanning. This SP is activated only when SP6-006-006 is set to "1 (Yes)". 6009 ADF Free Run Duplex Mode Performs an ARDF free run in duplex scanning mode.
Page 287 System Service Mode 001 Latest 002 Latest 1 003 Latest 2 004 Latest 3 005 Latest 4 Displays the most recent 10 service calls. 006 Latest 5 007 Latest 6 008 Latest 7 009 Latest 8 010 Latest 9 7502* Counter–Paper Jam [0 to 9999 / 0 / 1/step] 001 Displays the total number of copy paper jams.
Page 288 3. Appendix: SP Mode Tables Vertical SN: OFF Paper does not reach the vertical transport sensor. Vertical SN: ON Paper is caught at the vertical transport sensor. Regist Bypass: OFF Paper does not reach the registration sensor (from the by-pass tray). Regist Duplex: OFF Paper does not reach the registration sensor during reverse-side printing (for duplex printing).
Page 289 System Service Mode Original Jam Location Displays the total number of original jams by location. These jams occur when the original does not activate the sensors. 7505 Note • Lag. Jam occurs when the paper remains at the sensor for longer than the prescribed time.
Page 290 3. Appendix: SP Mode Tables 001 Lastest Displays the copy jam history (the most recent 10 jams) 002 Latest 1 Sample Display: 003 Latest 2 CODE:007 SIZE:05h 004 Latest 3 TOTAL:0000334 005 Latest 4 DATE: Mon Mar 15 11:44:50 2000 006 Latest 5 where: 007 Latest 6...
Page 291 System Service Mode 001 Lastest Displays the original jam history (the most recent 10 jams). 002 Last 1 Sample Display: 003 Last 2 CODE:007 SIZE:05h 004 Last 3 TOTAL:0000334 005 Last 4 DATE: Mon Mar 15 11:44:50 2000 006 Last 5 where: 007 Last 6 CODE is the SP7505*** number (see above.
Page 292 3. Appendix: SP Mode Tables Resets the SC, paper, original, and total jam counters. When the program ends normally, the message "Completed" is displayed. SP7-807-1 does not reset the following logs: SP7-507 (Display-Paper Jam History) and SP7-508 (Display-Original Jam History). MF Error Counter Japan Only 7826 Displays the number of counts requested of the card/key counter.
Page 293 System Service Mode Dsply-ID S Work The total of the time when the ID sensor is working. Dsply-Dev Counter The total number of paper outputs. Dsply-ID Er Count The total number of ID-sensor errors. 7992* Reset-Info Count Reset-Dev Count Clears the development counter (SP7-991-004). Reset-ID Er Count Clears the ID sensor error counter (SP7-991-005).
Page 294 3. Appendix: SP Mode Tables The Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying them on the small LCDs of printers and faxes that also use these SPs. Read over the list of abbreviations below and refer to it again if you see the name of an SP that you do not understand.
Page 295 System Service Mode Abbreviation What it means Get Print Counter. For jobs 10 pages or less, this counter does not count up. For jobs larger than 10 pages, this counter counts up by the number that is in excess of 10 (e.g., for an 11-page job, the counter counts up 11-10 =1) IFax Internet Fax Image Edit performed on the original with the copier GUI, e.g.
Page 296 3. Appendix: SP Mode Tables Abbreviation What it means Remote Communication Gate Resolution Service Code (Error SC code displayed) Scan Sim, Simplex Simplex, printing on 1 side. S-to-Email Scan-to-E-mail SMC report printed with SP5990. All of the Group 8 counters are recorded in the SMC report.
Page 297 System Service Mode • If 3 B5 pages and 1 A3 page are scanned with the scanner application but not stored, the S: count is 4. • If both sides of 3 A4 sheets are copied and stored to the document server using the Store File button in the Copy mode window, the C: count is 6 and the L: count is 6.
Page 298 3. Appendix: SP Mode Tables Number of rear sides fed for scanning: With an ADF/ARDF that can scan both sides simultaneously, the Back count is the same as the number of pages fed for duplex scanning. Back With an ADF/ARDF that cannot scan both sides simultaneously, the Back count is the same as the number of pages fed for duplex rear- side scanning.
Page 299 System Service Mode F:Scan PGS/Size [0 to 99999999 / 0 / 1] 8 303 These SPs count by size the total number of pages scanned by the Fax application. Use these totals to compare original page size (scanning) and output page size [SP 8-443]. S:Scan PGS/Size [0 to 99999999 / 0 / 1] These SPs count by size the total number of pages scanned by the Scan application.
Page 300 3. Appendix: SP Mode Tables • When several documents are merged for a print job, the number of pages stored is counted for the application that stored them. • These counters are used primarily to calculate charges on use of the machine, so the following pages are not counted as printed pages: Blank pages in a duplex printing job.
Page 301 System Service Mode P:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1] 8 424 These SPs count by binding and combining, and n-Up settings the number of pages processed for printing by the printer application. S:PrtPGS/Dup Comb [0 to 99999999 / 0 / 1] 8 425 These SPs count by binding and combining, and n-Up settings the number of pages processed for printing by the scanner application.
Page 302 3. Appendix: SP Mode Tables Original Original Count Count Pages Pages T:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 441 These SPs count by print paper size the number of pages printed by all applications. C:PrtPGS/Ppr Size [0 to 99999999 / 0 / 1] 8 442 These SPs count by print paper size the number of pages printed by the copy application.
Page 303 System Service Mode 001 A3 002 A4 003 A5 004 B4 005 B5 006 DLT 007 LG 008 LT 009 HLT 010 Full Bleed 254 Other (Standard) 255 Other (Custom) • These counters do not distinguish between LEF and SEF. PrtPGS/Ppr Tray [0 to 99999999 / 0 / 1] 8 451...
Page 304 3. Appendix: SP Mode Tables 011 Tray 10 Currently not used. 012 Tray 11 Currently not used. 013 Tray 12 Currently not used. 014 Tray 13 Currently not used. 015 Tray 14 Currently not used. 016 Tray 15 Currently not used. T:PrtPGS/Ppr Type [0 to 99999999 / 0 / 1] These SPs count by paper type the number pages printed by all applications.
Page 305 System Service Mode 008 Other T:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 521 These SPs count by finishing mode the total number of pages printed by all applications. C:PrtPGS/FIN [0 to 99999999 / 0 / 1] 8 522 These SPs count by finishing mode the total number of pages printed by the Copy application.
Page 306 3. Appendix: SP Mode Tables T:Counter [0 to 99999999 / 0 / 1] This SP counts the total output broken down by color output, regardless of the 8 581 application used. In addition to being displayed in the SMC Report, these counters are also displayed in the User Tools display on the copy machine.
Page 307 System Service Mode T:IFAX TX PGS [0 to 99999999 / 0 / 1] 8 641 This SP counts by color mode the number of pages sent by fax to as fax images using I-Fax. F:IFAX TX PGS [0 to 99999999 / 0 / 1] 8 643 This SP counts by color mode the number of pages sent by Fax as fax images using I- Fax.
Page 308 3. Appendix: SP Mode Tables • Due to restrictions on some devices, if Scan-to-Email is used to send a 10-page document to a large number of destinations, the count may be divided and counted separately. For example, if a 10-page document is sent to 200 addresses, the count is 10 for the first 100 destinations and the count is also 10 for the second 100 destinations, for a total of 20.).
Page 309 System Service Mode • When several documents are sent by a Fax broadcast, the F: count is done for the number of pages sent to each destination. 8 681 T:PCFAX TXPGS These SPs count the number of pages sent by PC Fax. These SPs are provided for the Fax application only, so the counts for SP8-681 and SP8-683 are the 8 683...
Page 310 3. Appendix: SP Mode Tables RX PGS/Port [0 to 9999999/ 0 / 1] 8741 These SPs count the number of pages received by the physical port used to receive them. 001 PSTN-1 002 PSTN-2 003 PSTN-3 004 ISDN (G3,G4) 005 Network Dev Counter [0 to 99999999/ 0 / 1] 8 771...
Page 311 System Service Mode 021 3-4%: Bk 031 5-7%: Bk 041 8-10%: Bk Cvr Cnt: 11-20% *BICU [0 to 99999999/ 0 / 1] 8 861 These SPs display the number of scanned sheets on which the coverage of each color is from 11% to 20%. 001 Bk Cvr Cnt: 21-30% *BICU...
Page 312 3. Appendix: SP Mode Tables Page/Toner k Prev2 *BICU [0 to 99999999/ 0 / 1] 8 911 This SP displays the number of sheets output by the scan application with the unit replaced before the previously replaced unit (two steps back from the current unit). 001 Bk 8 921 Cvr Cnt/Total...
Page 313: Input Check (Sp)
System Service Mode 009 Supply PM Unit End Total down time due to toner end. AdominCounter [0 to 9999999 / 0 / 1] 8 999 Displays the user setting counter for administrator. 001 Total 003 Copy: BW 007 Printer: BW 010 FaxP: BW 013 Duplex 015 Cvr: BW %...
Page 314 3. Appendix: SP Mode Tables Input Check Table Num. Sensor/Switch Safety SW Open Closed Right Cover SW Open Closed Upper Relay S Paper detected Not detected Lower Relay S Paper detected Not detected Regist Sensor Paper detected Not detected Exit Sensor Paper detected Not detected Duplex Inverter S...
Page 315: Output Check (Sp)
System Service Mode Num. Sensor/Switch DF-Reverse S Paper detected Not detected Platen Cover S Open Closed Fan Motor Lock (High speed) High speed Low speed or stop Front Cover SW Open Closed HP Sensor Detected Not detected BK-UpperCover SW Open Closed BK-LowerCover SW Open...
Page 316 3. Appendix: SP Mode Tables Num. Component Quenching Lamp Toner Sup CL Fan M- High Fan M- Low Registration CL By-pass Feed CL Upper Feed CL BK-Upper Feed CL BK-Lower Feed CL Duplex Inv M- Rev Duplex Inv M- Fwd Duplex Inv M- Hold Polygon M Polygon M/LD...
Page 317: Printer Service Mode
System Service Mode Printer Service Mode Service Mode Table 1001 Bit Switch 001 Bit Switch 1 bit 0 bit 1 bit 2 bit 3 No I/O Timeout 0: Disable 1: Enable Enables/Disables MFP I/O Timeouts. Enabled: The MFP I/O Timeout setting will have no affect.
Page 318 3. Appendix: SP Mode Tables 002 Bit Switch 2 bit 0 bit 1 bit 2 Applying a collate Type Shift Collate Normal Collate A collation type (shift or normal) will be applied to all jobs that do not already have a 'Collate Type' configured.
Page 319 System Service Mode 003 Bit Switch 3 bit 0 bit 1 bit 2 [PCL5e/c]: Legacy HP compatibility 0: Disable 1: Enable Enabled: Uses the same left margin as older HP models such as HP4000/HP8000. In other words, the left margin defined in the job (usually "<ESC>*r0A") will be changed to "<ESC>*r1A"...
Page 320 3. Appendix: SP Mode Tables 005 Bit Switch 5 bit 0 bit 1 Multiple copies if a paper size or type mismatch Disabled Enabled occurs (single (multiple) copy) If a paper size or type mismatch occurs during the printing of multiple copies, only a single copy is output by default.
Page 321 System Service Mode 1001 Bit Switch 006 Bit Switch 6 DFU 1001 Bit Switch 007 Bit Switch 7 DFU 1001 Bit Switch 008 Bit Switch 8 bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 bit 7 1003 Clear Setting...
Page 322: Scanner Program Mode Table
3. Appendix: SP Mode Tables SP Modes Related to Printer Controller The following SP modes are located in the copier SP mode. Refer to section 5.1 of the main unit service manual. SP No. Description Function and Setting Resets data for process control and all software counters, and returns all modes and adjustments to their defaults values.
Page 323 System Service Mode Selects the compression type for binary picture processing. 1004* Compression Type [1: MH, 2: MR, 3: MMR] Creates an erase margin for all edges of the scanned image. 1005* Erase Margin If the machine has scanned the edge of the original, create a margin.
Page 324 3. Appendix: SP Mode Tables Number/Name Function and [Setting] Comp3: 5-95 (Low [5 to 95 / 65 /1/step] I-Qual) Comp4: 5-95 [5 to 95 / 80 /1/step] (Highest I- Qual) Comp5: 5-95 [5 to 95 / 95 /1/step] (Lowest I- Qual) For the settings of the image quality, see the copier SP-mode table.
Page 325: Fax Error Codes
4. Appendix: Fax Troubleshooting Guide Fax Error Codes • If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report.
Page 326 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Check the line connection. • Try adjusting the tx level and/or cable equalizer. • Replace the FCU. Modem training fails even G3 0-05 shifts down to 2400 bps. • Check for line problems. Cross reference See error code 0-04.
Page 327 Fax Error Codes Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • The other end may have jammed, or run out of paper or memory space. • Try adjusting the tx level and/or cable equalizer settings.
Page 328 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • Try adjusting the tx level and/or cable equalizer settings. CFR or FTT not detected after • The other end may have disconnected, or it may be 0-16 modem training in confidential defective;...
Page 329 Fax Error Codes Code Meaning Suggested Cause/Action • Check the line connection. • Replace the NCU or FCU. • Defective remote terminal. The signal from the other end was interrupted for more than • Check for line noise or other line problems. 0-22 the acceptable modem carrier •...
Page 330 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action Polarity changed during • Check the line connection. 0-52 communication Retry communication. • FCU firmware or board defective. 0-55 FCU does not detect the SG3. • SG3 firmware or board defective. The stored message data 0-56 exceeds the capacity of the...
Page 331 Fax Error Codes Code Meaning Suggested Cause/Action • Check for line noise or other line problems. The called terminal detected CI 0-79 • If this error occurs, the called terminal falls back to T. while waiting for a V.21 signal. 30 mode.
Page 332 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • The receiving terminal restarted the control channel The control channel started after because data reception in the primary channel was 0-87 an unsuccessful primary not successful. channel. • This does not result in an error communication. The line was disconnected •...
Page 333 Fax Error Codes Code Meaning Suggested Cause/Action The machine resets itself 2-51 because of a fatal • If this is frequent, update the ROM, or replace the FCU. communication error Snd msg() in the manual task is • The user did the same operation many times, and this 2-53 an error because the mailbox gave too much load to the machine.
Page 334 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Check the line connection. • Check for a bad line or defective remote terminal. G3 ECM - facsimile data frame • Replace the FCU. 6-05 not received within 18 s of CFR, •...
Page 335 Fax Error Codes Code Meaning Suggested Cause/Action • Incorrect initial setting for the SIP server. 13-18 SIP server access error • Defective SIP server. SIP authentication password • The input password for the authentication does not 13-24 error match the password registered in the SIP server. •...
Page 336 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Failed to access the SMTP server because the access is denied. • SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
Page 337 Fax Error Codes Code Meaning Suggested Cause/Action • Failed to access the SMTP server because the transmission failed. • PC not operating correctly. Data Send to SMTP Server • SMTP server operating incorrectly 14-07 Failed (4XX) • Network not operating correctly. •...
Page 338 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • When a mail is divided for the mail transmission and the division number of a mail are more than the Maximum Division Number specified number, the mail transmission is interrupted. 14-16 Error •...
Page 339 Fax Error Codes Code Meaning Suggested Cause/Action Due to an FCU mail job task error, the send was cancelled: • Address book was being edited during creation of the 14-50 Mail Job Task Error notification mail. • Software error. Not even one return notification can be downloaded: UCS Destination Download •...
Page 340 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Occurs only during manual reception. Transmission 15-13 Receive Buffer Full cannot be received due to insufficient buffer space. The buffer is being used for mail send or Scan-to-Email. • The mail header is not standard format. For example, 15-14 Mail Header Format Error the Date line description is incorrect.
Page 341 Fax Error Codes Code Meaning Suggested Cause/Action Could not receive transmission due to: • Resolution error • Image of resolution greater than 200 dpi without extended memory. • Resolution is not supported. 15-62 TIFF File Compatibility Error • Page size error •...
Page 342 4. Appendix: Fax Troubleshooting Guide Code Meaning Suggested Cause/Action • Could not repeat receive the transmission because the destination buffer is full and the destination could not Repeated Destination 15-81 be created (this error may occur when receiving a Registration Error transfer request or a request for notification of reception).
Page 343 Fax Error Codes Code Meaning Suggested Cause/Action • Update the ROM The machine cannot store 22-04 received data in the SAF • Replace the FCU. No G3 parameter confirmation 22-05 • Defective FCU board or firmware. answer • Restart the machine. Data read timeout during 23-00 construction...
Page 344: Ifax Troubleshooting
4. Appendix: Fax Troubleshooting Guide IFAX Troubleshooting • Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Route Item Action [Remarks] • Check that the LAN cable is connected to the 1.
Page 345 IFAX Troubleshooting Communication Route Item Action [Remarks] • Make sure that the machine can log into the e- mail server. 1. E-mail account on • Check that the account and password stored in the server the server are the same as in the machine. [Ask the administrator to check.] Between machine and •...
Page 346 4. Appendix: Fax Troubleshooting Guide Communication Route Item Action [Remarks] • Check whether e-mail can be sent to another address on the same network, using the Error message by e- Between e-mail server application e-mail software. mail from the network of and internet the destination.
Page 347: Ip-Fax Troubleshooting
IP-Fax Troubleshooting IP-Fax Troubleshooting IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name. Cannot breach the firewall. Send by using Firewall/NAT is installed? another method (Fax, Internet Fax) Transmission sent manually?
Page 348 4. Appendix: Fax Troubleshooting Guide Cannot send via VoIP Gateway Check Point Action LAN cable connected? Check the LAN cable connection. VoIP Gateway T.38 standard? Contact the network administrator. VoIP Gateway installed correctly? Contact the network administrator. VoIP Gateway power switched on? Contact the network administrator.
Page 349 IP-Fax Troubleshooting Confirm the Alias of the remote fax. Number of specified Alias fax correct? Error Code: 13-14 Cannot breach the firewall. Send by using Firewall/NAT installed? another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. Gatekeeper installed correctly? Contact the network administrator.
Page 350: Ip-Fax Reception
Contact the network administrator. DNS server registered when host name specified on sender side? • The sender machine displays this error code if the sender fax is a Ricoh model. Request the system administrator to increase the bandwidth. Network bandwidth too narrow? Lower the start modem reception baud rate on the receiving side.
Page 351 Contact the network administrator. Gatekeeper installed correctly? • The sender machine displays this error code when the sender fax is a Ricoh model. Contact the network administrator. Power to Gatekeeper switched on? • The sender machine displays this error code when the sender fax is a Ricoh model.
Page 352 Request the sender to check the settings. User Parameter SW 34 Bit 0 Enable H.323 SW is set to on? • Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address.
Page 353: Appendix: Fax Service Program
5. Appendix: Fax Service Program System Service Mode SP1-XXX (Bit Switches) "Bit Switches" Mode No. Function System Switch Change the bit switches for system settings for the fax option 001 – 032 00 – 1F "Bit Switches") Ifax Switch Change the bit switches for internet fax settings for the fax option 001 –...
Page 354: Sp2-Xxx (Ram Data)
5. Appendix: Fax Service Program SP2-XXX (RAM Data) Mode No. Function RAM Read/Write Change RAM data for the fax board directly. ( "Service RAM Addresses") Memory Dump Print out RAM data for the fax board. G3-1 Memory Dump "Service RAM Addresses") G3-1 NCU Parameters NCU parameter settings for the standard G3 board.
Page 355: Sp4-Xxx (Rom Versions)
System Service Mode IPFAX Port Settings H323 Port SIP Port RAS Port Gatekeeper port T.38 Port SIP Server Port IPFAX Protocol Select "H323" or "SIP". Priority FAX SW 001 – 032 00 – 1F SP4-XXX (ROM Versions) Mode No. Function 002 –...
Page 356: Sp6-Xxx (Reports)
5. Appendix: Fax Service Program Reset Bit Switches Resets the bit switches and user parameters. Factory setting Resets the bit switches and user parameters, user data in the SRAM and files in the SAF memory. Reset All Bit Switches Initializes all the current bit switch settings. Reset Security Bit Switches Initializes only the security bit switches.
Page 357 System Service Mode All Files print out Prints out all the user files in the SAF memory, including confidential messages. • Do not use this function, unless the customer is having trouble printing confidential messages or recovering files stored using the memory lock feature.
Page 358: Sp7-Xxx (Test Modes)
5. Appendix: Fax Service Program IP Protocol Dump List Prints the protocol dump list of all communications for All Communications the IP fax line. Prints the protocol dump list of the last communication 1 Communication for the IP fax line. SP7-XXX (Test Modes) These are the test modes for PTT approval.
Page 359: Bit Switches
Bit Switches Bit Switches • Do not adjust a bit switch or use a setting that is described as “Not used”, as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 360 5. Appendix: Fax Service Program e.g. 0000 (1) // 32 (2) V34 (3) // 288 (4) // 264 (5) // L0100 (6) 03 (7) 04 (8) (1): EQM value (Line quality data). A larger number means more errors. (2): Symbol rate (V.34 only) (3): Final modem type used (4): Starting data rate (for example, 288 means 28.8 kbps) (5): Final data rate...
Page 361 Bit Switches Not used Do not change the setting. System Switch 01 - Not used (Do not change the factory settings.) System Switch 02 [SP No. 1-101-003] FUNCTION COMMENTS 0-1 Not used Do not change these settings. Force after transmission stall With this setting on, the machine resets itself automatically 0: Off if a transmission stalls and fails to complete the job.
Page 362 5. Appendix: Fax Service Program FUNCTION COMMENTS 0-2 Not used Do not change these settings. 1: Each Quick/Speed dial number on the list is printed with Printing dedicated tx parameters on the dedicated tx parameters (10 bytes each). Quick/Speed Dial Lists The first 10 bytes of data are the programmed dedicated 0: Disabled tx parameters;...
Page 363 Bit Switches 1: A power failure report will be automatically printed after Power failure report the power is switched on if a fax message disappeared from 0: Disabled 1: Enabled the memory when the power was turned off last. Conditions for printing the protocol This switch becomes effective only when system switch 00 dump list bit 6 is set to 1.
Page 364 5. Appendix: Fax Service Program System Switch 0E [SP No. 1-101-015] FUNCTION COMMENTS 0-1 Not used Do not change the settings. Not used This machine does not have the capture function. 0: Manual tx and rx are possible while the external handset Action when the external handset is off-hook.
Page 365 Bit Switches Country/area code for functional settings (Hex) 00: France 11: USA 01: Germany 12: Asia 02: UK 13: Japan 03: Italy 14: Hong Kong 04: Austria 15: South Africa This country/area code determines the factory 05: Belgium 16: Australia settings of bit switches and RAM addresses.
Page 366 5. Appendix: Fax Service Program FUNCTION COMMENTS TTI printing position 0: Superimposed on the page data Change this bit to 1 if the TTI overprints information that the customer considers to be important (G3 transmissions). 1: Printed before the data leading edge Not used Japan Only...
Page 367 Bit Switches Interval for preventing the machine from entering Energy Saver mode if there is a pending transmission file. Bit 5: 0, Bit 4: 0 If there is a file waiting for transmission, the machine does 1 min not go to Energy Saver mode during the selected period. Bit 5: 0, Bit 4: 1 After transmitting the file, if there is no file waiting for 30 min1...
Page 368 5. Appendix: Fax Service Program System Switch 1A - Not used (do not change these settings) System Switch 1B [SP No. 1-101-028] In this switch setting, there is a limitation. Do not select the same image quality in two modes. e.g) these setting combination is not allowed: [Bit1: 0, Bit 0: 1 = Text] [Bit3: 0, Bit 2:0 = Photo/ Diffusion] [Bit 6: 0, Bit 5: 0, Bit 4: 0 = Text]...
Page 369 Bit Switches FUNCTION COMMENTS RTI/CSI/CPS code display 0: RTI, CSI, CPS codes are displayed on the top line of the LCD panel during communication. 0: Enable 1: Codes are switched off (no display) 1: Disable Not used Do not change this setting. Destination telephone number When "1"...
Page 370 5. Appendix: Fax Service Program This bit determines which identifier, RTI or CSI, is displayed RTI/CSI display priority on the LCD while the machine is communicating in G3 non- 0: RTI 1: CSI standard mode. File No. printing 0: Enabled 1: File numbers are not printed on any reports.
Page 371: I-Fax Switches
Bit Switches 0: When the fax unit detects a fax SC code other than SC1201 and SC1207, the fax unit automatically resets itself. Action when a fax SC has occurred 1: When the fax unit detects any fax SC code, the fax unit 0: Automatic reset stops.
Page 372 5. Appendix: Fax Service Program mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to “1”), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters. Unlike G3 fax transmissions which can negotiate between sender and receiver to determine the setting, mail cannot negotiate between terminals;...
Page 373 Bit Switches Output from Attached Document at E-mail TX Error This setting determines whether only the first page or all pages of an e-mail attachment are printed at the sending station when a transmission error occurs. This allows the customer to see which documents have not reached their intended destinations if sent to the wrong e-mail addresses, for example.
Page 374 5. Appendix: Fax Service Program 5-6 Not Used Image Resolution of RX Text Mail This setting determines the image resolution of the received mail. 0: 200 x 200 1: 400 x 400 The “1” setting requires installation of the Function Upgrade Card in order to have enough SAF (Store and Forward) memory to receive images at 400 x 400 resolution.
Page 375 Bit Switches 2-7 Not Used I-fax Switch 05 [SP No. 1-102-006] FUNCTION COMMENTS Mail Addresses of SMTP Broadcast Recipients Determines whether the e-mail addresses of the destinations that receive transmissions broadcasted using SMTP protocol are recorded in the Journal. For example: "1st destination + Total number of destinations: 9"...
Page 376: Printer Switches
5. Appendix: Fax Service Program I-fax Switch 09 [SP No. 1-102-010] FUNCTION COMMENTS 0-3 Not used Do not change the settings This setting determines the number of retries when connection and transmission fails due to errors. 4-7 Restrict TX Retries 01-F (1-15 Hex) I-fax Switch 0A - Not used (do not change the settings) [SP No.
Page 377 Bit Switches 0: If a 2 page RX transmission is split, [*] is printed in the bottom right corner of the 1st page and only a [2] is printed in the upper right corner of the 2nd page. 1: If a 2 page RX transmission is split into two pages, for example, [*] [2] is printed in the bottom right corner of the Select page separation marks 1st page and only a [2] is printed in the upper right corner...
Page 378 5. Appendix: Fax Service Program 1st paper feed station usage for fax 0: The paper feed station can be used to print fax messages printing and reports. 0: Enabled 1: The specified paper feed station will not be used for printing fax messages and reports.
Page 379 Bit Switches Maximum reducible length when length reduction is enabled with switch 03-0 above. <Maximum reducible length> = <Paper length> + (N x 5mm) “N” is the decimal value of the binary setting of bits 0 to 4. Bit 4 Bit 3 Bit 2 Bit 1...
Page 380 5. Appendix: Fax Service Program Printer Switch 07 [SP No. 1-103-008] FUNCTION COMMENTS 0-3 Not used. Do not change the settings. List of destinations in the Communication Failure Report for broadcasting 1: Only destinations where communication failure occurred 0: All destinations are printed on the Communication Failure Report.
Page 381: Communication Switches
Bit Switches 1: If all paper sizes in the machine require page separation to print a received fax message, the Page separation machine does not print the message (Substitute 0: Enabled Reception is used). 1: Disabled After a larger size of paper is set in a cassette, the machine automatically prints the fax message.
Page 382 5. Appendix: Fax Service Program Compression modes available in receive mode Bit 1: 0 Bit 0: 0 = MH only These bits determine the compression capabilities to be Bit 1: 0 Bit 0: 1 = MH/MR declared in phase B (handshaking) of the T.30 protocol. Bit 1: 1 Bit 0: 0 = MH/MR/MMR Bit 1: 1 Bit 0: 1 = MH/MR/MMR/ JBIG...
Page 383 Bit Switches Maximum printable page length available The setting determined by these bits is informed to the Bit 7: 0 Bit 6: 0 = No limit transmitting terminal in the pre-message protocol exchange Bit 7: 0 Bit 6: 1 = B4 (364 mm) (in the DIS/NSF frames).
Page 384 5. Appendix: Fax Service Program FUNCTION COMMENTS 00 - FF (Hex) times. Maximum number of page retransmissions in a G3 memory This setting is not used if ECM is switched on. transmission Default setting - 03(H) Communication Switch 04 - Not used (do not change the settings) Communication Switch 05 - Not used (do not change the settings) Communication Switch 06 - Not used (do not change the settings) Communication Switch 07 - Not used (do not change the settings)
Page 385 Bit Switches FUNCTION COMMENTS 00 to FF (Hex), unit = 4 kbytes (e.g., 06(H) = 24 kbytes) One page is about 24 kbytes. The available memory threshold, The machine refers to this setting before each fax reception. below which ringing detection (and If the amount of remaining memory is below this threshold, therefore reception into memory) is the machine cannot receive any fax messages.
Page 386 5. Appendix: Fax Service Program Communication Switch 13 – Not used (do not change the settings.) Communication Switch 14 [SP No. 1-104-021] FUNCTION COMMENTS 0: In immediate transmission, data scanned in inch format are transmitted without conversion. In memory transmission, data stored in the SAF memory in Inch-to-mm conversion during mm format are transmitted without conversion.
Page 387: G3-1 Switches
Bit Switches If the PABX does not support V.8/V.34 protocol procedure, Extension access code (0 to 7) to set this bit to “1” to disable V.8. turn V.8 protocol On/Off Example: If “0” is the PSTN access code, set bit 0 to 1. 0: On When the machine detects “0”...
Page 388 5. Appendix: Fax Service Program Monitor speaker during memory 1: The monitor speaker is enabled during memory transmission transmission. 0: Disabled 1: Enabled 3-7 Not used Do not change the settings. G3 Switch 01 [SP No. 1-105-002] FUNCTION COMMENTS 0-3 Not used Do not change the settings.
Page 389 Bit Switches DIS detection number 0: The machine will hang up if it receives the same DIS frame (Echo countermeasure) twice. 0: 1 1: Before sending DCS, the machine will wait for the second DIS which is caused by echo on the line. 1: 2 Not Used Do not change the settings.
Page 390 5. Appendix: Fax Service Program This switch is used to prevent reverse polarity in ringing on Select detection of reverse polarity the phone line (applied to PSTN-G3 ringing). Do not in ringing change this setting 0: Off 0: No detection Outside Japan 1: On 1: Detection...
Page 391 Bit Switches Initial Tx modem rate Bit 3 Bit 2 Bit 1 Bit 0 2.4k 4.8k 7.2k 9.6k These bits set the initial starting modem rate for 12.0k transmission. Use the dedicated transmission parameters if you need 14.4k to change this for specific receivers. 16.8k If a modem rate 14.4 kbps or slower is selected, V.8 protocol should be disabled manually.
Page 392 5. Appendix: Fax Service Program Initial Rx modem rate Bit 3 Bit 2 Bit 1 Bit 0 2.4k 4.8k 7.2k 9.6k • These bits set the initial starting modem rate for reception. 12.0k • Use a lower setting if high speeds pose 14.4k problems during reception.
Page 393 Bit Switches Modem types available for reception Bit 7 Bit 6 Bit 5 Bit 4 Setting V.27ter V.27ter, V. • The setting of these bits is used to inform the transmitting terminal of the available modem type for the machine in receive mode. V.27ter, V.
Page 394 5. Appendix: Fax Service Program Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange. PSTN cable equalizer Also, try using the cable equalizer if one or more of the (rx mode: Internal) following symptoms occurs.
Page 395 Bit Switches Maximum allowable carrier drop during image data reception Bit 1: 0, Bit 0: 0 = 200 These bits set the acceptable modem carrier drop time. Bit 1: 0, Bit 0: 1 = 400 Try using a longer setting if error code 0-22 is frequent. Bit 1: 1, Bit 0: 0 = 800 Bit 1: 1, Bit 0: 1 = Reserved Select cancellation of high-speed RX...
Page 396: Ip Fax Switches
5. Appendix: Fax Service Program Set CNG send time interval Some machines on the receiving side may not be able to automatically switch the 3-second CNG interval. 3000-2250ms: 3000-50xNms High order bit 3000 – 50 x Nms 0F (3000 ms) < N < FF (2250 ms) 00-0E(3000-3700ms: 3000+50xNms Low order bit 3000 –...
Page 397 Bit Switches IP Fax Transport Selects TCP or UDP protocol for IP-Fax 0: TCP, 1: UDP IP Fax single port selection Selects single data port. 0: OFF, 1: ON (enable) IP Fax double ports (single data port) selection Selects whether IP-Fax uses a double port. 0: OFF, 1: ON (enable) IP Fax Gatekeeper Enables/disables the communication via the...
Page 398 5. Appendix: Fax Service Program Select IP FAX Delay Level Raise the level by selecting a higher setting if too many transmission errors are occurring on the Bit3 Bit2 Bit1 Bit0 Setting network. If TCP/UDP is enabled on the network, raise this Level 0 setting on the T.30 machine.
Page 399 Bit Switches CCM connection When "1" is selected, only the connection call 0: No CCM connection message with H.323 or no tunneled H.245 is transmitted via CCM. 1: CCM connection 0: This answers the INVITE message from the SIP Message reception selection from non- server not registered for the machine.
Page 400 5. Appendix: Fax Service Program When "0" is selected, the transmission condition is CTC transmission selection decided by error frame numbers. 0: PPRx1 When "1" is selected, the transmission condition is 1: PPRx4 based on the ITU-T method. Shift down setting at receiving negative Selects whether to shift down when negative codes code are received.
Page 401 Bit Switches Modem bit rate setting for transmission Sets the modem bit rate for transmission. The default is "0110" (14.4K bps). Bit 4 Bit 3 Bit 2 Bit 1 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps 16.8 Kbps 19.2 Kbps 21.6 Kbps...
Page 402 5. Appendix: Fax Service Program FUNCTION COMMENTS Modem bit rate setting for reception Sets the modem bit rate for reception. The default is "0110" (14.4K bps). Bit 3 Bit 2 Bit 1 Bit 0 2400 bps 4800 bps 7200 bps 9600 bps 12.0 Kbps 14.4 Kbps...
Page 403 Bit Switches Modem setting for reception Sets the modem type for reception. The default is "0100" (V27ter, V29, V17). Bit 7 Bit 6 Bit 5 Bit 4 V27ter V27ter, V29 V27ter, V29, V33 (invalid) V27ter, V29, V17 V27ter, V29, V17, V34* *V34 is not supported for IP-Fax communication.
Page 404 5. Appendix: Fax Service Program Not used Do not change these settings. IP Fax Switch 08 [SP No. 1-111-009] FUNCTION COMMENTS T1 timer adjustment Adjusts the T1 timer. The default is "00" (35 seconds). Bit 1: 0, Bit 0: 0 = 35 sec Bit 1: 0, Bit 0: 1 = 40 sec Bit 1: 1, Bit 0: 0 = 50 sec Bit 1: 1, Bit 0: 1 = 60 sec...
Page 405: Ncu Parameters
NCU Parameters NCU Parameters • The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103);...
Page 406 5. Appendix: Fax Service Program Address Function Country/Area code for NCU parameters Use the Hex value to program the country/area code directly into this address, or use the decimal value to program it using SP2-103-001 Country Country Decimal Decimal /Area /Area France Germany...
Page 407 NCU Parameters Address Function Unit Remarks PSTN dial tone frequency upper limit 680504 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PSTN dial tone frequency upper limit disabled. 680505 (low byte) PSTN dial tone frequency lower limit 680506 If both addresses contain FF (high byte)
Page 408 5. Appendix: Fax Service Program Address Function Unit Remarks PSTN busy tone frequency lower limit 680515 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PSTN busy tone frequency lower limit disabled. 680516 (low byte) PABX dial tone frequency upper limit 680517 If both addresses contain FF (high byte)
Page 409 NCU Parameters Address Function Unit Remarks PABX busy tone frequency upper limit 680526 If both addresses contain FF (high byte) Hz (BCD) (H), tone detection is PABX busy tone frequency upper limit disabled. 680527 (low byte) PABX busy tone frequency lower limit 680528 If both addresses contain FF (high byte)
Page 410 5. Appendix: Fax Service Program Address Function Unit Remarks International dial tone frequency upper 680534 If both addresses contain FF limit (high byte) Hz (BCD) (H), tone detection is International dial tone frequency upper disabled. 680535 limit (low byte) International dial tone frequency lower 680536 If both addresses contain FF limit (high byte)
Page 411 NCU Parameters Address Function Unit Remarks 680547 Country dial tone permissible drop time 680548 Country dial wait interval (LOW) 20 ms 680549 Country dial wait interval (HIGH) See Notes 3, 6 and 8. Time between opening or closing the DO 68054A 1 ms SP2-103-012 (parameter...
Page 412 5. Appendix: Fax Service Program Address Function Unit Remarks SP2-103-021 (parameter 20). Tone attenuation value difference The setting must be less than 680553 between high frequency tone and low -dBm x 0.5 –5dBm, and should not frequency tone in DTMF signals exceed the setting at 680552h above.
Page 413 NCU Parameters Address Function Unit Remarks Bit 7: 0, Bit 6: 0, Bit 5: 0 = -25.0 dBm Bit 7: 0, Bit 6: 0, Bit 5: 1 = -35.0 dBm Bit 7: 0, Bit 6: 1, Bit 5: 0 = -30.0 dBm Progress tone detection level, and 68055E cadence detection enable flags...
Page 414 5. Appendix: Fax Service Program Address Function Unit Remarks Minimum required length of the second SP2-103-009 (parameter 680578 20 ms and subsequent rings 08). Ringing signal detection reset time SP2-103-010 (parameter 680579 (LOW) 09). 20 ms Ringing signal detection reset time SP2-103-011 (parameter 68057A (HIGH)
Page 415 NCU Parameters Address Function Unit Remarks Acceptable CED detection frequency 6805A3 If both addresses contain FF lower limit (high byte) BCD (Hz) (H), tone detection is Acceptable CED detection frequency disabled. 6805A4 lower limit (low byte) 6805A5 CED detection time 20 ms ±...
Page 416 5. Appendix: Fax Service Program Address Function Unit Remarks Detection time for 800 Hz AI short 6805B3 20 ms Factory setting: 360 ms protocol tone SP2-103-002 (parameter 6805B4 PSTN: Tx level from the modem -N – 3 dBm 01). - N 6805B4 - 0.5N 6805B5 –3.5 (dB) 6805B5 PSTN: 1100 Hz tone transmission level See Note 7.
Page 417 NCU Parameters Address Function Unit Remarks RT=0 (Low) Bit 2 RT=1 (High) Bit 2 sets the level of the 6805E4 call signal, Bit 3 sets the RZ=0 (High) call signal impedance Bit 3 RZ=1 (Composite) Auto Bit 0 Bit 0 sets the ring Fixed detection method, Bit 1 If any setting is changed,...
Page 418 5. Appendix: Fax Service Program • – 0.5 x N 680555 Low frequency tone: • – 0.5 x (N ) –3.5 dBm 680552 680554 680553 • – 0.5 x (N ) dBm 680555 680553 • N , for example, means the value stored in address 680552(H) 680552 6.
Page 419: Dedicated Transmission Parameters
Dedicated Transmission Parameters Dedicated Transmission Parameters There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
Page 420 5. Appendix: Fax Service Program ITU-T T1 time (for PSTN G3 mode) If the connection time to a particular terminal is longer than the NCU parameter setting, adjust this byte. The T1 time is the value stored in this byte (in hex code), multiplied by 1 second. Range: 0 to 120 s (00h to 78h) FFh - The local NCU parameter factory setting is used.
Page 421 Dedicated Transmission Parameters Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange when calling the number stored in this Quick/Speed Dial. Cable equalizer Also, try using the cable equalizer if one or more of the following symptoms Bit 7: 0, Bit 6: 0, Bit 5: 0 = None occurs.
Page 422 5. Appendix: Fax Service Program Initial Tx modem rate Bit3 Bit2 Bit1 Bit0 Not used 2400 4800 7200 If training with a particular remote terminal always 9600 takes too long, the initial modem rate may be too 12000 high. Reduce the initial Tx modem rate using these bits.
Page 423 Dedicated Transmission Parameters Inch-mm conversion before tx The machine uses inch-based resolutions for scanning. If Bit 1: 0, Bit 0: 0 = Inch-mm "inch only" is selected, the printed copy may be slightly conversion available distorted at the other end if that machine uses mm-based Bit 1: 0, Bit 0: 1 = Inch only resolutions.
Page 424 5. Appendix: Fax Service Program Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings) E-mail Parameters The initial settings of the following e-mail parameters are all "0" (all parameters disabled). Switch 00 FUNCTION COMMENTS...
Page 425 Dedicated Transmission Parameters Original width of e-mail attachment: A4 Sets the original width of the e-mail attachment as A4. 0: Off 1: On Original width of e-mail attachment: B4 Sets the original width of the e-mail attachment as B4. 0: Off 1: On Original width of e-mail attachment: A3...
Page 426 5. Appendix: Fax Service Program Line resolution of e-mail attachment: 200 x 400 Sets the line resolution of the e-mail attachment as 200 x 400. 0: Off 1: On Not used Do not change these settings. Line resolution of e-mail attachment: 400 x 400 Sets the line resolution of the e-mail attachment as 400 x 400.
Page 427 Dedicated Transmission Parameters Directr transmission selection to SMTP server Allows or does not allow the direct transmission to SMTP 0: ON server. 1: OFF Not used Do not change these settings. Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings)
Page 428: Service Ram Addresses
5. Appendix: Fax Service Program Service RAM Addresses • Do not change the settings which are marked as "Not used" or "Read only." 680000(H) - Machine code 680001 to 680004(H) - ROM version (Read only) 680001(H) - Revision number (BCD) 680002(H) - Year (BCD) 680003(H) - Month (BCD) 680004(H) - Day (BCD)
Page 429 Service RAM Addresses 0: OFF, 1: ON (Print) Bit 2: Reception time printing (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print) Bit 3: TSI print on received messages 0: OFF, 1: ON (Print) Bit 4: Checkered mark printing (This switch is not printed on the user parameter list.) 0: OFF, 1: ON (Print)
Page 430 5. Appendix: Fax Service Program Bit 2: 0, Bit 1: 0 = The machine receives all the fax messages. Bit 2: 0, Bit 1: 1 = The machine receives the fax messages with RTI or CSI. Bit 2: 1, Bit 1: 0 = The machine receives the fax messages with the same ID code. Bit 2: 1, Bit 1: 1 = The machine does not receive anything.
Page 431 Service RAM Addresses 6800DD(H) - User parameter switch 13 (SWUSR_0D): Not used 6800DE(H) - User parameter switch 14 (SWUSR_0E) Bit 0: Message printout while the machine is in Night Printing mode 0: On, 1: Off Bit 1: Maximum document length detection 0: Double letter, 1: Longer than double-letter (well log) – up to 1,200 mm Bit 2: Not used Bit 3: Fax mode settings, such as resolution, before a mode key (Copy/Fax/Printer/Scanner) is pressed...
Page 432 5. Appendix: Fax Service Program Bit 7: Press "Start" key without an original when using the on hook dial or the external telephone, 0: displays "Cannot detect original size". 1: Receives fax messages. 6800E2(H) - User parameter switch 18 (SWUSR_12) Bit 0: TTI date 0: Off, 1: On Bit 1: TTI sender 0: Off, 1: On Bit 2: TTI file number 0: Off, 1: On...
Page 433 Service RAM Addresses 6800E5(H) - User parameter switch 21 (SWUSR_15) Bit 0: Print results of sending reception notice request message 0: Disabled (print only when error occurs), 1: Enabled Bit 1: Respond to e-mail reception acknowledgment request 0: Disabled, 1: Enabled Bit 2: Not used Bit 3: File format for forwarded folders 0: TIFF, 1:PDF Bit 4: Transmit Journal by E-mail 0: Disabled, 1: Enabled...
Page 434 5. Appendix: Fax Service Program 6800F1(H) - User parameter switch 33 (SWUSR_21): Not used 6800F2(H) - User parameter switch 34 (SWUSR_22) Bit 0: Gatekeeper server used with IP-Fax 0: Disabled, 1: Enabled Bit 1: SIP server used with IP-Fax 0: Disabled, 1: Enabled Bits 2 to 7: Not used 680100 to 68010F(H) - G4 Parameter Switches –...
Page 435 Service RAM Addresses 680370(H) ID for transmission and reception (Read only – Do not change the settings) 680374 to 680375(H) - Envelopment ID for the envelopment reception (BCD) 680380 to 680387(H) - Last power off time (Read only) 680380(H) - 01(H) - 24-hour clock, 00(H) - 12-hour clock (AM), 02(H) - 12-hour clock (PM) 680381(H) - Year (BCD) 680382(H) - Month (BCD) 680383(H) - Day (BCD)
Page 436 5. Appendix: Fax Service Program 685E70 to 685E73(H) - Reception counter (HEX) 685EDC to 685EDF(H) - E-mail transmission counter (HEX) 685EE0 to 685EE3(H) - E-mail reception counter (HEX) 688E8E to 68918D(H) - SIP server address (Read only) 688E8E(H) - Proxy server - Main (Max. 128 characters - ASCII) 688F0E(H) - Proxy server - Sub (Max.

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D115 D116

Ricoh S-C4.5 Field Service Manual

Table of Contents

1 Product Information

2 Installation

3 Preventive Maintenance

4 Replacement and Adjustment

5 System Maintenance Reference

6 Troubleshooting

7 Energy Saving

Table of Contents

1 Appendix: Specifications

Supported Paper Sizes

2 Appendix: Preventive Maintenance Tables

3 Appendix: Sp Mode Tables

Fax Error Codes

Ifax Troubleshooting

Ip-Fax Troubleshooting

5 Appendix: Fax Service Program

Bit Switches

Ncu Parameters

Dedicated Transmission Parameters

Service Ram Addresses

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Ricoh S-C4.5