Table of Contents
Advertisement
HOME
• If you have frequent problems communicating with a particular
remote fax machine, try programming the number into one of
your One Touch keys and then changing the One Touch
Parameters for that One Touch key (see page 31).
• Lastly, either your fax machine or the remote fax machine
may need servicing. Try sending a fax to another location to
check your machine.
You sent a fax but the image the remote fax machine
received was very poor. If your document had a lot of small
type, complex illustrations, photos, or was very light or very
dark, try changing your resolution and contrast settings (see
"Loading Documents," page 36). Copy the document on your
machine to preview how it will transmit. The problem may be
caused by telephone line interference. Try sending the document
again later.
You sent a fax but it was received completely blank. Make
sure that you have loaded your document face down.
You keep getting reports you do not want. Message
Confirmation Reports can be set to print automatically after each
single or multiple-location transmission; Error Reports can be set
to print after each failed transmission or reception. Check your
user function settings and turn off the reports you do not want.
See the chapters on Customizing and Reports.
The image received on your Konica FAX 9820 was very
poor. Contact the sending party. Ask the person to change the
resolution and contrast settings and to make a copy of the
document on the fax machine to confirm that it is working
properly. Ask for the fax to be sent again. If you still have a
problem, try making a copy of a document on your machine to
be sure it is working properly. If blotches or recurring marks appear,
print a cleaning page.
You tried dialing with a One Touch key or an Auto Dial
code but nothing happened. Make sure that something is
programmed into the One Touch key or Auto Dial code you are
using. Check the fax number to make sure it was entered
correctly (see the Dial Directories chapter). When you are
dialing with an Auto Dial code, be sure to press the Auto Dial key
before you enter the code. If your machine has the Auto Start
feature turned off, you will have to press the Start key before
dialing will begin.
Your machine does not answer the phone or receive faxes.
First make sure that your machine is turned on and the power
cord is connected to the AC outlet. If you have a handset
connected to your machine, check that there is a dial tone on
the phone line. Also check the reception mode you are using—
your machine will not automatically receive faxes in manual
answering mode [TEL]. In TAD mode, the answering machine
answers the call first. See Setting the Answering Mode, page 22.
Your received documents are light or have vertical streaks
on them and you are not out of toner. First, print a cleaning
page—Press the Select Function key, then press the 10/Msg.
Print from Memory key, then press the Yes 3 key. If that doesn't
help, Gently wipe the lens surface of the LED array with a soft
pad moistened with rubbing alcohol, and then see if the machine
works properly (refer to "Replacing the Toner Cartridge," page
70). If your machine still does not work properly, remove the
image drum unit (refer to "Replacing the Image Drum Unit," page
73), and tap the toner cartridge. If this does not work, you may
need to replace your image drum cartridge.
You set your machine for delayed transmission but it did
not send. Check the display to make sure that you have set the
clock to the correct time. See "Setting the Date and Time," page 21.
Advertisement
Table of Contents
