Physical Location And Type - Altigen ACM 6.5 Administration Manual

Recording Tone
Disable—No tone is played during a recording.
•
Insert tone before recording—Plays one recording beep to alert the parties that
•
the conversation is being recorded.
Insert repeating recording tone—Plays a low-volume background beep every 15
•
seconds to alert the parties that the conversation is being recorded. The tone is
recorded together with the conversation. The beep does not disrupt the
conversation.
Note:
The recording session starts when the call enters the connected state and ends when
•
hang up or flash is pressed, or when the call is transferred.
Except for license assignment, the recording setting in Extension Configuration only
•
applies to non-workgroup calls. The recording setting in Workgroup Configuration
only applies to workgroup calls. To allow an agent to record all calls (non-workgroup
and workgroup), both recording settings must be enabled.

Physical Location and Type

You can change the extension's type and location.
Changing the Type
The type of extension—physical or virtual—is set when you create the extension. After
you create the extension, the type is displayed in brackets in the Agent/Supervisor/
Extension list on the left side of the Extension Configuration window.
You can change a Virtual extension to a Physical one, and vice versa.
If you change the type to physical, you can also set the location and configure the line
as discussed in the "Setting the Line Properties" on page 202.
For information about IP extension configuration, see "Setting Up IP Extensions" on page
225.
Assigning a Location to a Physical Extension
When changing a virtual extension to a physical extension, the Location parameters are
available. If you know which board and channel this extension is wired to, you can use
the Prev and Next buttons to select the correct board and channel number for this
physical extension.
Setting up Extensions
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