Table of Contents
Advertisement
Play Phrase After Answered—the system will play the given phrase when
•
the mobile extension user answers the call from the system. The default
phrase (9037) is a special tone to signal the mobile extension user that this
call can be put on hold, parked, transferred, conferenced.
Play Phrase Before Dial Tone—the system will play the default phrase
•
9037 (a special tone) and then the dial tone when the mobile extension user
calls into the system through a configured DNIS Access Number.
Additional Configuration for MaxMobile Communicator
For mobile phones running MaxMobile Communicator, do the following:
If MAXCS is behind NAT, configure the NAT router to forward TCP port 10080 and
•
10081 to MAXCS's private IP address, so the data access from a 3G network can
reach this server.
Open firewall ports TCP 10080 and 10081 for both virtual public IP address and
•
private IP address.
Assign an Altigen MaxMobile license to the extension. To do this, from the MaxAdmin
•
main menu, select License > Client SEAT License Management. In the Client
SEAT License Management dialog box, select MaxMobile in the License Types
column, and add the appropriate extension to the Members list
Voice Mail for Mobile Extensions
When the mobile extension phone is turned off or busy, messages can go to the
extension's voice mail in MAXCS or to the mobile phone's voice mail:
To send a call to the mobile extension's voice mail in MAXCS, check the Press any
•
key to answer call check box. If the mobile phone is running MaxMobile
Communicator, this check box should never be checked.
To send a call to the mobile phone's voice mail, the Press any key to answer call
•
check box must be unchecked.
Mobile Extension Limitations
Only PRI mobile trunks can deliver Caller ID information to the mobile extension.
•
A mobile extension cannot support Centrex transfer.
•
After adjusting the number of mobile extension ports in a mobile extension board,
•
MAXCS must be restarted for the changes to take effect.
Cannot deliver caller name to the mobile extension.
•
Does not support Message Waiting Indicator on the mobile extension device. (Use
•
Message Notification as a work-around).
Since the DTMF key * is used for simulating the FLASH signal, there is no way to
•
send * to the system.
The RNA for mobile extension may not be accurate, because the system ring count
•
may not be in sync with the mobile extension device ring count.
When placing calls to mobile extensions that are cell phones, if the cell phone is out
•
of signal range, the caller may hear long periods of silence. You can check the Press
any key to answer call option to prevent this problem.
Voice Mail for Mobile Extensions
MAXCS ACM 6.5 Administration Manual 255
Advertisement
Table of Contents
Troubleshooting
