Setting Queue Management Options; C Hapter - Altigen ACM 6.5 Administration Manual

Setting Queue Management Options

Setting Queue Management Options
In the Queue Management tab of Huntgroup Configuration, you can specify which
greetings and updates to use and you can set the update interval. For each hunt group
you can either use the system default audio peripheral configuration or you can set up
a custom configuration.
Figure 6. Huntgroup Configuration, Queue Management tab
The default audio peripheral setup is discussed in "Audio Peripheral Configuration" on
page 66. Setting a custom configuration in the Queue Management tab involves
selecting other available phrases from the drop-down lists. Depending on how long the
caller is in the queue, the caller will hear phrases 1-5, in order, after which phrase 5 will
be repeated. For information about creating custom phrases, see Chapter 7, "Auto
Attendant Configuration".
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MAXCS ACM 6.5 Administration Manual