The Line Park feature is a kind of call park method. The main differences between Line
Park and system call park are the following:
A Line Park ID can be assigned to a specific IP phone's programmable key; the
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system call park cannot.
Line Park IDs can be grouped as a Line Park Group for call routing purposes; the
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system call park ID is assigned by the system automatically.
Uses
The Line Park feature can be used for the following applications:
Inbound call line appearance during business hours
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Operator parks a call for a group of IP phone users
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Executive/assistance call coverage
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Night hours call coverage
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Overflow new workgroup calls to a Line Park Group when the queue length or queue
•
time is too long.
Implementation notes
A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
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default "System" group cannot be removed.
One Line Park ID can belong to only one group.
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A Line Park Group can be assigned to:
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Trunk In-Call Routing
–
Extension/Workgroup Busy or RNA Handling
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Extension/Workgroup Forwarding
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Workgroup Quit Queue Option
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Extensions can be assigned as members of Line Park Groups, allowing the extension
•
users to see and pick up a parked call from those groups in the LinePark tab of their
MaxCommunicator or MaxAgent.
The system will put the caller in queue when calls exceed the total lines assigned to
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the Line Park Group.
Line Park Configuration
MAXCS ACM 6.5 Administration Manual 275
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