Limitations - Altigen ACM 6.5 Administration Manual

Trace Collector
Start Collecting: Click this button to begin the trace collection, according to the time
range and trace categories you chose. All collected files will be zipped to a single file,
which will be listed in the Collected Trace Packages list box. The progress bar will display
the progress of the whole process.
Storage Folder: The collected trace package is saved in this folder. The format of the
file name is CaseNumber_Year_Month_Day_Hour_Minute_Second _ComputerName.zip.
If the trace package is collected by #66, the format of the file name is #66_Year_
Month_Day_Hour_Minute_Second _ExtesionNumber.zip.
Free Space: Displays the free space of the drive where the storage folder is located.
The folder must be in a local drive.
Change Storage Folder: Pops up a folder browser window to select another storage
folder. After the change, Storage Folder, Free Space, and the package list are
refreshed to reflect the status of the new storage folder.
Explore Storage Folder: Opens the storage folder in a new explorer window.
Upload Package to FTP: Opens an FTP configuration dialog box. After you complete
the required configuration, Trace Collector uploads the selected package to the AltiGen
Tech Support FTP site.
Apply Configurations to #66: Apply time period, trace category, and storage folder
to feature code #66 (Trace Collecting).

Limitations

If you run Trace Collector on MAXCS installed machine
If MAXCS is not running, Trace Collector can only collect the trace of this machine.
•
The traces in memory, such as "AltiConnect Trace Dump" and "Service Provide Log
Dump", and "Stand-alone Gateway Trace" will not be collected.
If the default gateway is not running, the traces for "Triton DSP Trace Dump" will
•
not be collected.
If AltiServ is running, and an attached remote gateway is not running, or a remote
•
gateway is detached, the trace for this gateway will not be collected even if that
"Stand-alone Gateway Trace" is selected. If an attached gateway has the status of
"Out of Service", the trace for this gateway will be collected.
If you run Trace Collector on a gateway MAXCS ACC/ACM-installed
machine
It can only collect the trace of this machine.
•
If the stand-alone gateway is not running, the trace for "Triton DSP Trace Dump" will
•
not be collected.
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MAXCS ACM 6.5 Administration Manual