Voice Mail Features - Mitel SX-2000 EL Information Manual

SX-200 General Information Guide
Alternate Greetings: Each port can use one of eight alternate greeting sets (Open, Closed, or
Temporary) to allow special greetings per port. This feature is useful in multi-tenant
configurations.
Control Call Answer Time By Port: The number of rings to wait before the Auto-Attendant will
answer can be controlled on a port-by-port basis, including immediate and never answer.
Flexible Mailbox Numbering (Dial plan): In addition to supporting single-digit mailboxes (1 - 8),
a mailbox dial plan of 2, 3, or 4 digits can be selected.
Directory: Also known as Name Dialing. Callers may access a mailbox directory where they
will be able to reach a mailbox owner by dialing the person's first or last name rather than their
mailbox number. The system can be configured for either first or last name dialing (but not both
at the same time).
Caller Type-Ahead: Callers who are familiar with the system may enter their key pad selections
without waiting for the system prompts.
Operator Revert: Callers may reach a live attendant at any time by dialing "0".
Fax Finder: Detects an incoming fax tone and directs it to the fax mailbox/extension.
Operator Transfer to a Mailbox: Allows an operator to transfer an outside caller to a specified
mailbox where the caller will immediately hear the subscriber's personal greeting and will be
prompted to leave a message.
Quick Message Feature: Allows a caller reaching the auto-attendant to leave a message in a
specific mailbox without transferring to the mailbox extension and possibly speaking live with
the subscriber.
Multiple Message Capability: Allows an outside caller to leave more than one voice mail
message per call, therefore saving on toll charges.
Transfer to Any PBX Extension: Allows the user to dial any internal extension defined in the PBX.
User Programmable Dial 0 Extension: Allows the user to program the dial 0 extension to any
internal extension, for example, a personal or departmental secretary. The administrator can
override the system default ("0" for the operator) with any valid phone number, including an
external number or even a long distance number. The administrator can also override the
system default on an extension by extension basis, with any valid phone number.

Voice Mail Features

Personal Greetings/Name: Subscriber name and a personal greeting can be recorded by each
mailbox user.
Temporary Greeting: A personal greeting set for a specific number of days (with automatic
expiration) can be recorded by each subscriber.
Password Protected Mailboxes: Access to subscriber mailboxes requires a password.
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