Attendant Consoles - Mitel SX-2000 EL Information Manual

Attendant Consoles

At the heart of the SX-200 telephone system is the Attendant Console - a practical, multi-use
tool that simplifies communications management in your organization.
For the Attendant, operating simplicity, innovative design, and elegant styling translate into an
easy-to-read liquid crystal display, hardkeys for the most often performed functions, and
softkeys for situation-dependent features, all contained in a compact package.
The Console can also be used as an economical option for a department secretary handling
calls for a group of people, a maintenance console for troubleshooting, report generation and
traffic measurement, and a programming console for customer data entry.
Attendant/Secretarial. The console's four-line, 80-character liquid crystal display (LCD) shows
time and date, and call status information including the names of callers within your organization,
call source and destination, and number of calls waiting to be answered. The 14 hardkeys are
dedicated to standard attendant activities - answering calls, putting calls on hold, blocking calls,
paging, releasing calls to their destination or hanging up, canceling dialed digits, checking the
status of trunk groups, and performing Attendant functions such as setting time and date, and
switching to night service. Ten softkeys control access to the attendant features through blank
keys on the console. The name of the feature associated with a particular key is shown on the
screen only when it is available for use.
Maintenance. All maintenance activities - system level functions (such as setting time and
date, printer port status reporting, and monitoring diagnostics), reporting functions such as
configuration, alarm status, and the display and clearance of device errors), maintenance log
functions, diagnostic functions, and traffic measurement - can be done through a Console.
When the Console is being used as a maintenance console, the softkeys displayed are the
ones available on a maintenance terminal. Maintenance access is password controlled.
Customer Data Entry. All Customer Data Entry (CDE) - initial system installation, moves, adds
and changes, and system expansion - can be done through the Console. When the Console
is being used as a CDE Console, programming is done by softkeys. As in maintenance, access
to CDE is password-controlled.
System Consoles are available in two models - the SUPERCONSOLE 1000 Console and the
SUPERSET 7000 Console. Both models support:
• Up to nine line appearances
• Eight call hold positions
• English, French, and Spanish operation
• Two headset jacks.
The SUPERSCONSOLE 1000 can directly connect two PKM 48 devices and has two blank
keys on the console that are available for programming as macro keys. A macro is a series of
keystrokes that you assign to a single key. Instead of repeating the keystrokes each time you
want to perform a task, you can press the macro key to execute all the keystrokes at once.
Macro keys may be used for transfering calls to voicemail, for recovering calls released to the
wrong extension, or for one-button dialing of frequently called telephone numbers. If the user
desires more than two macro keys, the user can reprogram the Trunk Group key and the Set
Page key as a macro key.
Up to 11 consoles can be connected to the SX-200 system.
50003510 Revision A
Peripherals
71