Automated Attendant - Default Destination; Automated Attendant - Front End Recording; Automated Attendant - Illegal Number Handling - Mitel SX-2000 EL Information Manual

Auto-Attendant groups also have several options programmable through customer data entry
(CDE) including
• Name
• Message Length
• Default Destination
• Prefix Digits
• Dialing Enabled
• Wait For Resources Time
• FAX destination (used with System Option 99, FAX Tone Detection).

Automated Attendant - Default Destination

When a recording ends, callers who have not dialed at least one digit during the recording are
routed to the default destination
• Console
• LDN
• Night Bell
• Station
• SUPERSET telephone
• Logical line
• ACD path
• Hunt Group
• ACD positions (agent, supervisor and senior supervisor)
• System Abbreviated Dial.

Automated Attendant - Front End Recording

Front End Recordings present a message to the caller as soon as the call enters the system.
For each recording group, dialing can be disabled during the recording. This provides a simple
front-end recording without assigning a DTMF receiver. Digits dialed by the caller are ignored,
and the prefix digits have no affect. Calls are routed to the default destination as usual.

Automated Attendant - Illegal Number Handling

If the dialed number is illegal, the system checks for illegal number routing. If the tenant group
of the first member of the automated attendant group has illegal number routing programmed,
the system redirects the caller to the routing point, which could be another group. If there is no
illegal number routing programmed the caller is given reorder tone. Examples of illegal number
conditions include
• Device interconnection
• Tenant interconnection
50003510 Revision A
Feature Description
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