Q.sig; Rad Support; Recall - Mitel SX-2000 EL Information Manual

Keys are arranged in four vertical rows on the PKM 48. Beside each key is a Line Status Display
that indicates the status of the key. Up to two PKM 48 devices can connect to the set.
The flash rates for the Line Status Displays on the PKM 48 are identical to those on the
SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones.
Mitel Networks Programmable Key Module 12 (PKM 12) provides SUPERSET 4025,
SUPERSET 4125, SUPERSET 4150 telephones with 12 additional personal keys. The
SUPERSET telephone requires a SIM 1 or SIM 2 in its base to interface to the PKM 12. The
personal keys on the PKM 12 provide the same functionality as the personal keys on a PKM
48. Only one PKM 12 connects to a telephone.
Note: The SUPERSET PKM is no longer available, but is still supported on the
discontinued SUPERSET 410, SUPERSET 420, and SUPERSET 430 telephones. This
PKM offered 30 additional personal keys. The set can support up to three SUPERSET
PKMs.

Q.SIG

Q.SIG allows you to connect PBXs from different vendors together to form a private network.
With LIGHTWARE 19 and greater software, ISDN Release 8 or greater, and the Q.SIG MOSS
option, the SX-200 EL/ML system can connect with any Q.SIG compatible SX-2000 LIGHT
system or any other Q.SIG compatible PBX. The SX-200 system provides end node
functionality, that means that the SX-200 system can only connect to one other system in the
network. Q.SIG supports incoming calls, incoming Calling Name, Message Waiting Indication,
Call Transfer, Call Diversion, Call Offer, and Path Replacement (Partial).

RAD Support

Recorded Announcement Devices (RAD) are supported in the system as recording hunt groups.
These special hunt groups have features and restrictions on them that allow efficient use of
the recording resources. Recording hunt groups are used in the ACD, UCD, Hotel/Motel
Wakeup, Automatic Attendant Overflow, and Automated Attendant features.
For ACD, Attendant Automatic Overflow and Automated Attendant, more than one caller at a
time can listen to a recording in the recording hunt group. For UCD and Hotel/Motel Wakeup,
only one caller at a time can listen to a recording in the recording hunt group. See Attendant
Automatic Overflow, Automated Attendant, and Uniform Call Distribution (UCD). Also see
Wakeups.

Recall

The Recall feature ensures that calls do not remain unanswered or on hold for an extended
period. Any call that has been extended by a console, or an external call that has been extended
by an extension to another party, recalls the console or extension if the call is not answered or
remains on hold at the end of a timeout period. Recall also works for outgoing external calls.
When a trunk is seized, the calling party becomes the recall point. If the trunk is transferred
somewhere in the system, recall is by default to the party that made the call.
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Feature Description
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