Names; Never A Consultee; Never A Forwardee; New Call Ring - Mitel SX-2000 EL Information Manual

Microprocessor-controlled telephone system
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Feature Description

Names

The system programmer can assign names to Extensions, Classes of Service, Tenants, Trunks,
Trunk Groups, ACD Paths, ACD Positions, ACD Agent Groups, and Hunt Groups. A user of a
SUPERSET display telephone can program their name from their telephone.

Never a Consultee

The Never a Consultee feature protects an extension from being dialed or retrieved by
extensions that have a Consultation Hold in progress.

Never a Forwardee

The Never a Forwardee feature prevents an extension or console from having any calls
forwarded to it by another extension. Extensions are prevented from setting up forwarding to
extensions or consoles with the feature enabled.

New Call Ring

When a SUPERSET telephone is busy, and a new call attempts to ring the set, a single burst
of ringing will alert the user that another call is waiting.

NI3 Calling Name Delivery

The NI3 Calling Name Delivery feature allows the called party to see the name of the caller on
the display screen of the telephone on incoming calls. The NI3 protocol also allows a link
between calling name and calling number for outgoing calls. The caller can set the calling party
number presentation indicator to "Allowed", and the calling name stored at the Central Office
will be displayed with the calling number. The presentation of calling number and calling name
can be allowed or prohibited through IMAT programming.

Night Bells

The Night Bell feature allows incoming and internal calls to be directed to common alerting
devices. The call can be answered from the Attendant Console or from an extension with TAFAS
Access. See Trunk Answer From Any Station (TAFAS).
The extension number assigned to the Night Bell can be used as an answer point or alternate
answer point for most features in the system. The system provides a contact closure which
operates the alerting device. Night Bells are activated by relays on a Universal Card
receiver/relay module or on the Music-on-Hold/Pager Module via a DNIC port.

Night/Day Switching

A SUPERSET display telephone can put the system (or particular tenant group or groups) into
DAY Service or one of two Night Service modes, NIGHT1 or NIGHT2. In Night Service the
telephones display NIGHT1 Service or NIGHT2 Service as appropriate. Also see Night
Services, Attendant Night/Day Switching, and Tenanting.
50003510
Revision A
179

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