Page 1 Administrators Manual...
Page 2 Mitel 3000 Administrator’s Manual Release 6.2...
Page 3: Table Of Contents
Mitel 3000 Australia Administrator’s Manual SAFETY REGULATIONS ........................8 Important Safety Instructions ....................8 INTRODUCTION ..........................10 System description ..........................10 System options........................11 Contact Details........................12 Using this Manual..........................13 INTRODUCING THE FEATURE PHONES ..................14 Standard Feature phone.....................14 Executive Feature phone with DSS ..................15 To adjust the Feature Phone Pedestal................16 Using the Feature Phone Display ..................17...
Page 4 Mitel 3000 Australia Administrator’s Manual Associated Hold .........................29 Music-on-Hold Options .......................29 To Supply Music, Tone or Silence to Callers on Hold ............29 To transfer a call to another extension................30 To transfer a call to an external number ................30 To make an external consultation call.................30 Deflecting calls ...........................30...
Page 5 Mitel 3000 Australia Administrator’s Manual Saved Number Redial ........................42 Call Pick-up............................42 To pick up a call ringing at another extension in your Group ..........42 To pick up an external incoming call...................42 Ring Back............................42 To have a busy extension call you back when it becomes free ...........43 To receive an exchange Line as soon as one is available...........43...
Page 6 Mitel 3000 Australia Administrator’s Manual Entering Account Codes - Forced mode ................56 PABX Mode............................56 Line appearances on Feature phone keys ................56 Making external calls when in PABX mode.................56 Incoming Calls In PABX mode....................56 Calls answered........................57 Calls Placed on Hold ......................57 Button Hopping ..........................57...
Page 7 Mitel 3000 Australia Administrator’s Manual Dialling # when Listening to a Information-Only Voice Mailbox ...........70 Remote Notification of Voice Messages....................71 Setting Up your Remote Notification to a Personal Number ..........71 Programming a Personal Number ..................71 Notification of All Messages or Priority messages...............71 Turning Remote Notification on and off................72...
Page 8 Mitel 3000 Australia Administrator’s Manual Call Logging ............................91 To enable/disable Call Logging ..................92 To prevent calls from individual extensions being logged............92 To set the call logging interface speed for connecting a Printer or PC ........92 Portable PIN............................93 Turning Portable PIN on and off ..................93 Programming PINs ......................93...
Page 9 Mitel 3000 Australia Administrator’s Manual Network Divert..........................117 To have the network divert calls on your ISDN Lines ............117 Using ISDN to the desktop ....................... 117 Configuring ISDN on your system..................... 118 To access ISDN configuration options ................118 To configure ISDN Accesses as Point-to-Point or Point-to-Multipoint........
Page 10: Safety Regulations
Mitel 3000 Australia Administrator’s Manual SAFETY REGULATIONS Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read and understand all instructions.
Page 11: Save These Instructions
Mitel 3000 Australia Administrator’s Manual If the product exhibits a distinct change in performance. Avoid using a telephone (other than a cordless type) during an electrical storm. There can be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak.
Page 12: Introduction
The Mitel 3000 has remote access and maintenance capability. The Mitel 3000’s modular design allows it to grow as you grow. No matter what size system you start with, you can expand up to the maximum capacity. The base system includes either two or four lines and allows up to eight extensions to be connected.
Page 13: System Options
Mitel 3000 Australia Administrator’s Manual System options The following table details the various system options available. Option Capacity Notes Analogue Lines 16 Lines total ISDN Basic Rate Accesses (2 ISDN Lines per Access) ISDN S-bus interfaces 8 ISDN Basic Rate...
Page 14: Contact Details
Mitel 3000 Australia Administrator’s Manual Contact Details A ‘Sales and Service’ number can be programmed into the system under ‘System’ programming. When entered, this number can be dialled using the Directory key on the Feature Phone.
Page 15: Using This Manual
To control which numbers system users may dial, refer to ‘Class of Service’ on page 60. Your Mitel 3000 may be equipped with a Voice Module, in which case a number of powerful Voice Services are available. These services include Courtesy Service, Voicemail boxes, Answering Machine and an Auto-attendant Service.
Page 16: Introducing The Feature Phones
INTRODUCING THE FEATURE PHONES There are two Feature phones, the Executive Feature phone and Standard Feature phone. Both of the Feature phones are highly featured display telephones for use with your Mitel 3000 system. Both feature a 4-line display that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features.
Page 17: Executive Feature Phone With Dss
Mitel 3000 Australia Administrator’s Manual Executive Feature phone with DSS 4 Function Keys: Hold Program Mute Key Volume Keys Message Speaker Directory Key/Light Message Handset Waiting/Ringing Indicator Data Socket Headset Socket (underneath) Programmable Keys Clear Display Keys Programmable Scroll/Edit Numeric...
Page 18: To Adjust The Feature Phone Pedestal
Mitel 3000 Australia Administrator’s Manual To adjust the Feature Phone Pedestal • The pedestal can be mounted on two locations on the base of the telephone. • The locations provide two angles 20 or 35-degrees. • To remove the pedestal, press the clip down as shown.
Page 19: Using The Feature Phone Display
Mitel 3000 Australia Administrator’s Manual Using the Feature Phone Display The Feature phone display presents various prompts and information, and provides selectable options to the extension user. Prompts and information • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the system programming menus from the wrong extension will result in the prompt ‘Programming refused’...
Page 20: Using The Display Keys To Select Menu Options
Mitel 3000 Australia Administrator’s Manual Using the display Keys to select menu options The six display Keys, located on each side of the display, are pressed to select the menu option shown alongside on the display. This will either activate a feature, cause another menu to be displayed, or select items from a list.
Page 21: Using The Programmable Keys / Line Keys
Mitel 3000 Australia Administrator’s Manual Using the Programmable Keys / Line Keys There are eight Programmable Keys on the Standard Feature phone, 16 on the Executive Feature phone and 32 on the DSS. The keys on the Feature phones are pre-programmed as Line Keys.
Page 22: Using The Function Keys
Mitel 3000 Australia Administrator’s Manual Using the Function Keys There are four Function Keys located directly above the Feature phone 'display'. Particular features are grouped under these keys, as follows: Hold This key is used to place calls on system hold. When calls are placed on hold using this key, a prompt ‘Return To Line’...
Page 23: Customising Your Feature Phone
Mitel 3000 Australia Administrator’s Manual CUSTOMISING YOUR FEATURE PHONE The PROGRAM key accesses the options available to customize your Feature Phone settings. Automatic Answer You can program your Feature Phone to work in ‘Auto-answer mode’. In this mode the speakerphone key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically.
Page 24: To Set The Display Contrast
Mitel 3000 Australia Administrator’s Manual To Set the Display Contrast You can choose from four levels of display contrast. • From your Feature Phone, press the PROGRAM key. • Press the Scroll Down key ( ) until ‘Contrast Options’ is displayed.
Page 25: Ip Extensions
The IP Phones provide the same functionality as the Feature Phone. It can be connected directly to the Mitel 3000 system or installed at a remote location and connected to the system via the Internet. When connected remotely, it retains all the functionality and features of an extension directly connected to the system.
Page 26: Getting Started - Basic Call Features
Mitel 3000 Australia Administrator’s Manual GETTING STARTED – BASIC CALL FEATURES MAKING AND ANSWERING CALLS To make an internal call You can place an internal call in one of the following ways: • Select the ‘Internal Call’ option on the display and select the desired extension from the list •...
Page 27: To Restrict An Extension From Accessing A Particular Exchange Line
Mitel 3000 Australia Administrator’s Manual • Dial 0, (to select a Line from Outgoing Group 1) • Dial 760 - 769, (to select a Line from Outgoing Groups 2 to 11 respectively) • Dial the telephone number you require. Digits are sent to line as they are dialled.
Page 28: Outgoing Groups
To program Outgoing Line Priority If the Mitel 3000 is equipped with a mixture of both ISDN and PSTN lines then the option is given to set a priority on which type of line will be selected for outgoing calls if the line access code (0, 760 - 769) is dialled.
Page 29: To Add Or Delete A System Speed-Dial Number
Mitel 3000 Australia Administrator’s Manual • Enter a name associated with the entry. Press 2 once for A, twice for B, three times for C; press 3 once for D, twice for E, three times for F; and so on. Wait two seconds for the screen cursor to move on before entering the next letter.
Page 30: To Dial A System Speed-Dial Number
Mitel 3000 Australia Administrator’s Manual • Select “Personal Speed Dial” to access your personal speed-dial list. • The entries are sorted alphabetically. • Enter the first letter of the name. • Use the Scroll Down key ( ) to move down the list. A line will automatically be selected and the number dialed.
Page 31: Holding And Transferring Calls
Mitel 3000 Australia Administrator’s Manual HOLDING AND TRANSFERRING CALLS To Place an External Call on System Hold • While on a CO line call either, press the Hold key, or select “System Hold” on the display. • The caller is placed on hold and Music on Hold is returned.
Page 32: To Transfer A Call To Another Extension
Mitel 3000 Australia Administrator’s Manual To transfer a call to another extension • While on the call, select ‘Internal Transfer’ on the display • Select the desired extension from the extension list presented on the display, or dial the extension number •...
Page 33: Diverting Calls
Mitel 3000 Australia Administrator’s Manual DIVERTING CALLS To divert all calls from your extension Before you leave your extension, you can divert all your calls to ring at another extension. Alternatively, you can divert all external calls presented to your extension to an external number.
Page 34: To Divert Calls When Your Extension Is Busy
Mitel 3000 Australia Administrator’s Manual To divert calls when your extension is busy The ‘Divert On Busy’ feature allows you to divert all your calls to ring at another extension if your extension is busy (engaged). Alternatively, you can divert all external calls to an external number if your extension is busy.
Page 35: To Cancel Divert On No Answer
Mitel 3000 Australia Administrator’s Manual Note: Diverting an external call to an external number ties up two exchange lines. Such calls are called trunk-to-trunk calls. Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service), the divert will take effect on the Network.
Page 36: Setting A Group Divert From A Feature Phone
Mitel 3000 Australia Administrator’s Manual Setting a group divert from a feature phone • From the Idle Menu, press the Scroll Down Key ( ) until ‘Group Divert’ is displayed • Select ‘Group Divert’ • Select the required Group (The extension may be in more than one Group) •...
Page 37: To Hold An External Conference
Mitel 3000 Australia Administrator’s Manual To hold an External Conference • When on a call, press the Scroll Down Key ( ) until ‘External Conference’ is displayed • Select ‘External conference’ • Select a free Line and dial the external number •...
Page 38: Incoming Call Handling
INCOMING CALL HANDLING General Calls can be presented to the Mitel 3000 on analogue lines and ISDN lines. Calls can be programmed to ring Individual extensions, a Ring Group, a Hunt Group, Auto- Attendant, Courtesy Service or a Voicemail Box / Answering Machine.
Page 39: Incoming Calls To A Ring Group
Mitel 3000 Australia Administrator’s Manual • Select ‘System programming’ • Enter the System Programming Password and select 'Lines' • Select ‘Group Programming’ • The 20 Groups are shown. Select the Group. • Two options are shown, Ring Group and Hunt Group. A solid diamond indicates which type the group is currently set.
Page 40: Hunt Group Timer
(15 seconds) and Hunt Group Timer (15 seconds) can be adjusted to suit the group. The way Mitel 3000 will handle this call is: The call will ring first extension on the group. When the Hunt Group Timer expires it will go to the second extension on the group.
Page 41: Day Service / Night Service
Mitel 3000 Australia Administrator’s Manual DAY SERVICE / NIGHT SERVICE The “Day Service” / “Night Service” feature allows you to change the extensions which ring on incoming calls, change the class-of-service at each extension, and change the voice greeting heard by callers (if you have voice mail installed). These changes can take place automatically, at pre-programmed times daily, or can be invoked manually.
Page 42: Setting The Time And Date
(on PSTN lines). FAX LINE / EXTENSION If your Mitel 3000 is equipped with standard Analogue lines, and you wish to use a fax machine, it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly.
Page 43: Using A Standard Telephone
USING A STANDARD TELEPHONE FEATURE ACCESS CODES LIST You may access the wide range of Mitel 3000 features with a standard telephone. To use a feature, dial the appropriate code from the list below. (In the table, R means the Recall Key).
Page 44: Additional Call Features
Mitel 3000 Australia Administrator’s Manual ADDITIONAL CALL FEATURES REDIAL Use the Redial feature to redial the external number you most recently dialled. A Line is selected automatically. To redial the last external number dialled • From the Idle Menu, select ‘Redial last number’.
Page 45: To Have A Busy Extension Call You Back When It Becomes Free
Mitel 3000 Australia Administrator’s Manual To have a busy extension call you back when it becomes free • When you have called a busy extension, select ‘Ring Back’ on the display. When the becomes free, your will ring and your display will show...
Page 46: Multiple Call Park
712 followed by the position (1 – 5) to retrieve it. OPERATOR SERVICES You can choose to use an operator with the Mitel 3000 telephone system. For example, the operator can transfer internal and external callers to internal extensions. To call the operator •...
Page 47: To Set A Message To Be Displayed To Internal Callers
Calling Line Identity (CLI) services are ISDN services available on ISDN lines. If you subscribe to this service, your network sends the telephone number of callers to the Mitel 3000 (provided the caller has not elected to restrict the network from presenting their number). This number, is displayed on the ringing Feature phones.
Page 48: To Set Up Your System To Display Caller Numbers Received On Analogue Lines (Cnd Service)
Mitel 3000 Australia Administrator’s Manual • If more than one caller is calling at any one time, the number displayed will be that of the first call in the queue. When this call is answered by one of the ringing telephones, the number of the next call in the queue will appear on the displays of the other ringing telephones.
Page 49: Storing And Redialling Caller Numbers (Cli Store)
Mitel 3000 Australia Administrator’s Manual • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System Programming’ is displayed • Select ‘System Programming’ • Enter the System Programming Password • Select ‘Lines’...
Page 50: To Programme The Cli Store To Store All Calls Or Unanswered Calls Only
Press the Hands-free Key to finish programming. PAGING You can connect a Public Address amplifier to any extension on your Mitel 3000. Users can then make announcements over the PA. A PA Answer feature allows a user to respond directly to the paging extension without having to know the extension number.
Page 51: To Make An Announcement Over A Public Address System
Note: The extension that has been programmed as the PA Extension is indicated by ’ ’ next to the extension. To make an announcement over a Public Address system If there is a Public Address (PA) system connected to your Mitel 3000 any extension can make an announcement over the PA system. •...
Page 52: To Make A Call Over The Speaker Of Another Feature Phone
Mitel 3000 Australia Administrator’s Manual • From the Idle Menu, press the Scroll Down Key ( ) until ‘Paging’ is displayed • Select ‘Paging’ • Select ‘Page all’ • Make your announcement. From a standard telephone, the code is 795.
Page 53: To Set Up Manager/Secretary Combinations
Mitel 3000 Australia Administrator’s Manual Secretary may answer calls ringing on the Manager's extension by pressing a key on which the number is programmed. Other standard features include programming a Dedicated Line for the Manager, so that no other extension may make or receive calls on that Line. You can program the Manager's extension with a key for paging, or calling the Secretary’s extension, and you can program...
Page 54: To Program A Key To Page The Secretary's Extension Directly
Mitel 3000 Australia Administrator’s Manual To program a key to page the Secretary’s extension directly This programs a key on the Manager’s extension that, when pressed, calls the Secretary’s extension, which automatically answers the call, allowing the Manager to speak over the Secretary’s extension speaker.
Page 55: To Divert Calls To A Secretary
Mitel 3000 Australia Administrator’s Manual To divert calls to a Secretary When this feature is set, all calls to the Manager’s extension will be diverted to the Secretary’s extension. • From the Manager's extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘Key Programming’ is displayed •...
Page 56: Least Cost Routing Activated Automatically At Set Times
SENDING A FORWARD RECALL WHILE ON A CALL A Forward Recall signal may be required if you are using certain network services on standard Analogue exchange Lines, or if your Mitel 3000 is connected to another telephone system (PABX) via one of the Line interfaces.
Page 57: Account Codes
Mitel 3000 Australia Administrator’s Manual ACCOUNT CODES A programming option can be set which allows codes of four digits to be associated with external calls, both incoming and outgoing, and these codes are presented on the Call Logging output. Two options are available. The first is that the entry of account codes is 'Optional' and the user can choose to enter the code or not.
Page 58: Entering Account Codes - Forced Mode
PABX MODE The Mitel 3000 can be set, through system programming, to operate in either PABX or Key System Mode of Operation. The switch works in Key System Mode by default. When PABX Mode of Operation is selected a number of changes are made to the operation of the system.
Page 59: Calls Answered
Mitel 3000 Australia Administrator’s Manual If the call is presented to multiple Feature phones in a Ring Group, the line key light is lit on all the Feature phones in the group with an available Line Key. No other Line key on any other Feature phone is lit.
Page 60: Room Monitor
Mitel 3000 Australia Administrator’s Manual Note: When ‘Do Not Disturb’ is set, you will hear a broken dial tone when you lift the Handset. From a standard telephone, the code 736 is used to set and cancel this feature. ROOM MONITOR When an extension activates ‘Room Monitor’...
Page 61: To Examine Extension Lock Passwords
Mitel 3000 Australia Administrator’s Manual • Select ‘Extension Lock’ • Select ‘Change the lock code’ • Dial the existing 3-digit Lock Password. The default password is 123 • Dial your new 3-digit Lock Password. The new Lock Password will not be displayed when entered.
Page 62: To Set Your Extension To Give You A Reminder Call At A Given Time
Mitel 3000 Australia Administrator’s Manual To set your extension to give you a Reminder Call at a given time • From the Idle Menu, press the Scroll Down Key ( ) until ‘Reminder Call’ is displayed • Select ‘Reminder call’...
Page 63: Class Of Service
Mitel 3000 Australia Administrator’s Manual Press the Hands-free Key to finish programming. Note: When a Feature phone is programmed as a Hot Line, no other facilities can be invoked after it is programmed. As soon as you go off-hook on the Feature phone, the number is dialled.
Page 64: To Restrict Extension Outgoing Calls During The Day
Mitel 3000 Australia Administrator’s Manual • Press the Scroll Down Key ( ) until ‘Class codes’ is displayed • Select ‘Class codes’ • Select the ‘Table’ to which you want to assign codes. (Table 2, 3, Allowed table, or Restricted Table) •...
Page 65: Power Failure Options
Your Mitel 3000 can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the Mitel 3000 is provided for at least one hour in the event of a power failure. If your system is equipped with ISDN access, it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails.
Page 66: Voicemail
Mitel 3000 Australia Administrator’s Manual VOICEMAIL Voicemail services are available only on those systems equipped with the Optional Voicemail Module. Voicemail common parameters All extensions can be allocated voice boxes. The 20 Ring groups can also be allocated Voice Boxes. A further 10 Mailboxes, not associated with extensions or Groups, can also be Programmed.
Page 67: Information Only Voice Boxes
Mitel 3000 Australia Administrator’s Manual Information Only voice boxes This feature allows any voice boxes in the system to be programmed as information only voice boxes, boxes that do not give the caller the option to leave a message. The feature is designed to be primarily activated on Phantom Mailboxes as these are not associated with an extension.
Page 68: To Access Your Voicemail Box
Mitel 3000 Australia Administrator’s Manual To access your Voicemail box • Press the MESSAGE Key • Select ‘Voice messaging’ • Enter your extension number, (which is your Voicemail box number) • Enter your Voicemail Password, (1111 by default), followed by # •...
Page 69: Forward A Message From A Feature Phone
Mitel 3000 Australia Administrator’s Manual To Create a VM Memo This feature allows all extensions go directly into the voice mailbox of another extension and leave a message by selecting the VM Memo option. When VM Memo option is selected, the extension list appears on the display. Select the extension you want to leave the memo, leave the message and hang up.
Page 70: To Replay The Voicemail Box Greeting
Mitel 3000 Australia Administrator’s Manual To replay the Voicemail box greeting • At your extension, press the MESSAGE Key • Select ‘Voice messaging’ • Enter your extension number when prompted • Enter your Voicemail Password, (1111 by default), followed by # •...
Page 71: Transferring Calls To Voice Boxes
Mitel 3000 Australia Administrator’s Manual Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the extension. When you are on a call select 'Transfer to VM' The menu is updated showing those extensions equipped with voice boxes. Select the extension •...
Page 72: Dialling # When Listening To A Standard Mailbox Greeting
Mitel 3000 Australia Administrator’s Manual When answered by your Voicemail greeting, access your Voicemail box by dialling the code 711, followed by your extension number, Voicemail Password and #. Then dial the following numbers to access your messages: While listening to the Greeting •...
Page 73: Remote Notification Of Voice Messages
Mitel 3000 Australia Administrator’s Manual REMOTE NOTIFICATION OF VOICE MESSAGES When a user turns remote notification on, a call will be made to the personal number programmed by the user to notify them that they have received a new voice mail message.
Page 74: Turning Remote Notification On And Off
Mitel 3000 Australia Administrator’s Manual Turning Remote Notification on and off • Press the MESSAGE key. • Select ‘Voice Messaging’. • Enter your extension number (which is your voice mailbox number). • Enter your voice mail password (1111 by default) followed by #.
Page 75: Notification Delay Timer
Mitel 3000 Australia Administrator’s Manual • From the Programming extension, press the PROGRAM key. • Press the Scroll Down key ( ) until ‘System Programming’ is displayed. • Select ‘System Programming’. • Enter the System Programming Password • Select ‘System’.
Page 76: To Change Your Voicemail Password
Mitel 3000 Australia Administrator’s Manual • Press the MESSAGE Key • Select ‘Voice messaging’ • Enter your extension number or select your extension using the display keys, when prompted • Enter your Voicemail Password, (1111 by default), followed by # •...
Page 77: To Check All Voicemail Passwords
Mitel 3000 Australia Administrator’s Manual To check all Voicemail Passwords All Voicemail extension Voicemail Passwords can be examined from the Programming Extension. From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...
Page 78: Answering Machine
Mitel 3000 Australia Administrator’s Manual When playback of messages has commenced • Dial # Playback is paused • Dial 2 Save this message and move to the next message • Dial 3 Erase this message and move to the next message •...
Page 79: To Program Lines To Be Answered By The Answering Machine
Mitel 3000 Australia Administrator’s Manual To Program Lines to be answered by the Answering Machine • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed • Select ‘System programming’...
Page 80: To Retrieve Answering Machine Messages Remotely
Mitel 3000 Australia Administrator’s Manual • Select ‘Ans/machine messages’ • Enter 9 as the extension number • Enter the Voicemail Password and select the option you require. Note: Extension 20 can have its own Voicemail box, accessed by using extension number 20.
Page 81: To Have An Auto-Attendant Answer Calls And Allow Extension Access
Mitel 3000 Australia Administrator’s Manual The AA Dial Time in User Timer programming can adjust the wait period after the first digit from 1 - 5 second. The default setting is 2. If a call is received on an Auto-attendant Line when the Voicemail system is busy, the call will ring as a normal call.
Page 82: Recording A Temporary Auto-Attendant Greeting
Mitel 3000 Australia Administrator’s Manual Recording a Temporary Auto-Attendant Greeting A temporary auto-attendant greeting can be recorded and activated remotely. This is intended to allow users to temporarily change the greeting used for auto attendant day and night and courtesy service day and night.
Page 83: Multiple Levels Of Auto-Attendant
Mitel 3000 Australia Administrator’s Manual Multiple levels of Auto-attendant A second level of Auto-attendant is available on the Mitel 3000. When a call is answered by Auto-Attendant, the caller can be prompted to dial a single digit, this digit will route the call to a personalised AA greeting determined by digit dialled. From here the caller can dial another single digit which can be routed to an extension, group or phantom mailbox.
Page 84: Layer Of Auto-Attendant
Mitel 3000 Australia Administrator’s Manual Dialling Single Digit at 2 layer of Auto-attendant The following are the dial through options available when a caller is listening to a greeting in 2nd level of Auto-attendant. Digit Action Comment 1 +Pause for >2 seconds...
Page 85: Mapping Of Voice Prompt
Mitel 3000 Australia Administrator’s Manual Mapping of Voice Prompt. A new menu option called ‘Auto-attendant Mapping’ is added to Line Programming. Under ‘Lines’ • Scroll down to ‘Auto-Attendant Mapping’ • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...
Page 86: To Change The Ringing Time Before Calls Receive The Courtesy Greeting
Mitel 3000 Australia Administrator’s Manual Press the Hands-free Key to finish programming. The courtesy message can be provided from the Internal source, available on all systems, or the Voice Module source (if Voicemail Module is fitted). This is selected in the ‘Courtesy Service Source’...
Page 87: Directory Services
Mitel 3000 Australia Administrator’s Manual • Select ‘System programming’ • Enter the System Programming Password and select ‘System’ • Press the Scroll Down Key ( ) until ‘Change greetings’ is displayed • Select ‘Change greetings’ • Select ‘Courtesy service day’ or ‘Courtesy service night’ to record the ‘Day Service’...
Page 88 Mitel 3000 Australia Administrator’s Manual The ‘Quick spell‘ method of entering names is used. If the user does nothing, no digits are detected, the message is replayed after a 5 second delay. If no digits are entered after a further 5 seconds the call is presented to the destination set in the Incoming Ringing programming for the line.
Page 89: Dial-By-Name Programming
Mitel 3000 Australia Administrator’s Manual Dial-by-name Programming There are three elements to programming the new Dial-by-name service. • Turn the service on. • Program the list of names in the Directory Table. • Users should record their name in their voice mailboxes.
Page 90: Programming Additional System Options
OPTIONS USING THE DOOR INTERCOM You can equip your Mitel 3000 with a Door Intercom. The Door Intercom has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Intercom fitted in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.
Page 91: Answering A Door Intercom Call
Mitel 3000 Australia Administrator’s Manual Answering a Door Intercom call You can answer a Door Intercom call if your extension is programmed to ring when someone calls at the Door Intercom. To answer a 'Door Intercom' call, lift the Handset and speak. There is no code to dial.
Page 92: To Program How Long The Door Extension Ring The Extensions
Mitel 3000 Australia Administrator’s Manual To program how long the Door extension ring the extensions You can program how long the door extensions ring the extensions • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...
Page 93: Call Logging
Mitel 3000 Australia Administrator’s Manual CALL LOGGING Your Mitel 3000 system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed.
Page 94: To Enable/Disable Call Logging
Mitel 3000 Australia Administrator’s Manual To enable/disable Call Logging Call Logging is disabled by default on power up. • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...
Page 95: Portable Pin
Mitel 3000 Australia Administrator’s Manual PORTABLE PIN Any user, allocated a PIN number, can make a call from any extension using the PIN. The Class of Service associated with the PIN applies to the call. The call logging output for the call shows the actual extension the call was made from and the PIN Identifier, so the call can be traced to the user who actually made the call.
Page 96: Making Calls Using A Pin From A Feature Phone
Mitel 3000 Australia Administrator’s Manual Making calls using a PIN from a feature phone When the Portable PIN facility is activated the option 'Portable PIN' is added to the idle display of all Feature phones. • Select the 'Portable PIN' option or dial 799.
Page 97: Call Logging With Portable Pin Enabled
Mitel 3000 Australia Administrator’s Manual Forced Account Codes The 'Forced Account' Code feature is not available when a PIN is used. The feature is available to extensions. Using a PIN on an extension Programmed as a 'Forced Account Code' extension overrides the forced account code feature.
Page 98 Mitel 3000 Australia Administrator’s Manual...
Page 99: Operation With A Parent Pabx
Mitel 3000 Australia Administrator’s Manual OPERATION WITH A PARENT PABX You can connect the Mitel 3000 to a parent PABX via its Line interfaces. You can program any of the eleven Outgoing Groups to work with a parent PABX. When programming the Outgoing Groups as PABX groups, PABX access digits and the number of digits in a PABX extension number are entered.
Page 100: Miscellaneous System Configuration Options
Mitel 3000 Australia Administrator’s Manual MISCELLANEOUS SYSTEM CONFIGURATION OPTIONS To change the Programming Extension System programming can only be carried out at one Feature phone, that is, the Feature phone connected to the Programming Extension. By default, extension 20 is the Programming Extension.
Page 101: To Configure Disconnected Extensions
Mitel 3000 Australia Administrator’s Manual • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password • Select ‘Lines’...
Page 102: To Examine System Passwords
Mitel 3000 Australia Administrator’s Manual To turn Off the Automatic Line Selection feature follow the above steps and select the “Auto Line Selection Off”. To examine system passwords • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...
Page 103: External Diversion Options
Mitel 3000 Australia Administrator’s Manual External diversion Options This allows you to decide if External callers or External and internal Callers to your extension are diverted externally if you have set an external divert. It also allows extensions to be prohibited from activating an external diversion.
Page 104: Keypad Feedback
Mitel 3000 Australia Administrator’s Manual • From the Programming Extension, press the PROGRAM Key • Select ‘System programming’ • Enter the System Programming Password • Select 'Extensions' • Press the Scroll Down Key ( ) until ‘Reverse Cadence' is displayed •...
Page 105 Mitel 3000 Australia Administrator’s Manual Note: The ‘Misc. Extensions’ option covers 'Group numbers', 'S Extensions' and 'Phantom mail box numbers'. General rules: If you select Confirm without making an entry, the top line of the display changes to _ _ _ _ _ to allow the entry to be made.
Page 106: To Configure Analogue Lines
Mitel 3000 Australia Administrator’s Manual To configure Analogue Lines There are various options to configure the Analogue Line interfaces on your system. It is recommended that these settings should only be altered from the original settings if there has been a change in the network connection.
Page 107: Programming Reversal On Idle
Mitel 3000 Australia Administrator’s Manual Programming Reversal on Idle On standard Analogue lines on the Mitel 3000 the Reversal on Idle option is programmed. The system can then detect when callers go on hook and automatically clear down lines. This supervision on lines enables the trunk to trunk services to be available on the lines.
Page 108: Programming Tone Dialling
Mitel 3000 Australia Administrator’s Manual Programming Tone Dialling On standard Analogue lines on Mitel 3000 the Tone dialling option is programmed. The system sends digits dialled to the lines as tones rather than pulses. • From the Programming Extension, press the PROGRAM Key •...
Page 109: Naming Analogue Lines
Mitel 3000 Australia Administrator’s Manual Naming Analogue lines This feature allows a PSTN line to present a name of the line to an extension. The name will be presented in a similar format to the Tele-secretary feature in ISDN. So when a call is presented to an extension on that line the top line of the display will read ‘Call for XXX’, where...
Page 110: System Timers
Mitel 3000 Australia Administrator’s Manual SYSTEM TIMERS You can set various timers from the Programming Extension to suit your requirements. • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...
Page 111: System Reset
Mitel 3000 Australia Administrator’s Manual Door Intercom ring duration This is the time that extensions will ring when the Door Intercom is pressed. Call Park This is the time that elapses before a call placed on ‘Call Park’ rings back the parked call...
Page 112 Mitel 3000 Australia Administrator’s Manual • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed. • Select ‘System programming’ • Enter the System Programming Password • Select ‘System’...
Page 113: Setting Up And Using Isdn
Mitel 3000 Australia Administrator’s Manual SETTING UP AND USING ISDN If your Mitel 3000 is equipped with ISDN access, there are a number of additional features available. MULTIPLE SUBSCRIBER NUMBERING (MSN) / DIRECT DIALLING IN (DDI) Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses.
Page 114: To Program Ddi Numbers With Names And Have Them Ring Extensions
Mitel 3000 Australia Administrator’s Manual To Program DDI numbers with names and have them ring Extensions If your switch is equipped with P-P Accesses then you can program DDI numbers. • From the Programming Extension, press the PROGRAM Key •...
Page 115: Assign A Specific Phone Number To An Extension
The Calling Line Identity Presentation (CLIP) service provides that, when you receive an incoming call on your ISDN lines, the caller’s number is presented to the Mitel 3000. This number, (or name, if a name has been associated with the number in the system speed dial), is displayed on all Feature phones programmed to ring.
Page 116: To Prevent Your Number Being Sent On An Individual Call
Mitel 3000 Australia Administrator’s Manual To prevent your number being sent on an individual call MSN/DDI numbers are also sent to the network as the Calling Line Identity for presentation to the called party. You can prevent your number being presented to the called party as follows: •...
Page 117: Tele-Secretary
Mitel 3000 Australia Administrator’s Manual • From the Programming Extension, press the PROGRAM Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed • Select ‘System programming’ • Enter the System Programming Password • Select ‘Extensions’...
Page 118: Malicious Call Trace (Mct)
Mitel 3000 Australia Administrator’s Manual MALICIOUS CALL TRACE (MCT) Malicious Call Trace (MCT) is an ISDN service that may be obtainable from your ISDN Network Provider. If you subscribe to this service, you can request your provider to store the telephone number of a caller incoming on an ISDN Line.
Page 119: Network Divert
ISDN Line. Note: that Network Divert differs from the divert options described on page 22. With network divert, the call never rings in to your Mitel 3000. Rather, it is diverted by the network to the number you specify.
Page 120: Configuring Isdn On Your System
Mitel 3000 Australia Administrator’s Manual CONFIGURING ISDN ON YOUR SYSTEM ISDN programming options, set by your technician during installation, are available to configure ISDN on your system. It is recommended that you do not change the existing settings. To access ISDN configuration options •...
Page 121: To Configure Accept On Busy
Line Programming. Set up external call diversions in the normal manner. See section on Page 31. When an external call is received for the extension the Mitel 3000 sends a message to the Network to deflect the call.
Page 122: Setting Up And Using Pri (Isdn 30)
Mitel 3000 Australia Administrator’s Manual SETTING UP AND USING PRI (ISDN 30) When the system is equipped with a PRI interface module it provides additional line capacity to the user. A PRI module provides up to 30 ISDN channels to be used by the system, the programming and set up options available on the PRI is described below.
Page 123: Incoming Ringing / Auto Attendant / Courtesy Service
Mitel 3000 Australia Administrator’s Manual Incoming Ringing / Auto Attendant / Courtesy Service If a PRI Access and no backup lines are installed then the Incoming Ringing is programmed as follows: • From the Programming Extension, press the PROGRAM key.
Page 124: Outgoing Restriction
Mitel 3000 Australia Administrator’s Manual Outgoing Restriction Switch equipped with a PRI Access If the switch is programmed with a PRI Access only this option is not presented on the Line programming Menu. If the switch is equipped with Lines as backup 'Outgoing restriction' is programmed as follows: •...
Page 125: Outgoing Groups
Mitel 3000 Australia Administrator’s Manual Outgoing Groups Outgoing Groups when PRI is programmed In this case the B channels can not be separated and therefore the PRI Access is presented as an individual option and 'Outgoing Groups' are programmed as follows: •...
Page 126: Answering Machine Mailbox Programming
Mitel 3000 Australia Administrator’s Manual Answering Machine Mailbox programming Answering Machine Mailbox Programming when a PRI is Programmed System voice mailbox is programmed as follows: • From the Programming Extension, press the PROGRAM key. • Press the Scroll Down key ( ) until ‘System Programming’ is displayed.
Page 127: Programming Reference
Mitel 3000 Australia Administrator’s Manual PROGRAMMING REFERENCE Individual extension programming options All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAM Key on the Feature phone.
Page 128: Accessing System Programming Options
Mitel 3000 Australia Administrator’s Manual ISDN Services Not set See page 114 • Set CLIR If a call is received See page 116 • Malicious call trace Accessing system programming options System programming options can also be programmed via a Feature phone. However, the Feature phone must be connected to the extension that is programmed to be the Programming Extension.
Page 129: System Settings Options
Mitel 3000 Australia Administrator’s Manual System settings options If ‘System’ is selected the following screens appear: Select option Select option - Time and date - Night service - Change password - Music on hold - Programming position - Line key light...
Page 130 Mitel 3000 Australia Administrator’s Manual The following table lists the available ‘System’ options, with their defaults, if applicable. Feature Notes Default Time and date XX:XX xx-xx-xx See page 60 Change password 1111 See page 98 Programming position Extension 20 See page 98...
Page 131 Mitel 3000 Australia Administrator’s Manual Class codes Not programmed See page 60 Table 2 • Table 3 • Allowed Table • Restricted Table • Reset options Not applicable See page 109 Reset to default! • Reset! • Clear VM messages •...
Page 132: Extensions Settings Options
Mitel 3000 Australia Administrator’s Manual Extensions settings options If ‘Extensions’ is selected the following screens appear: Select option Select option - Name programming - Page protection - Restriction classes - Open door restriction - Tone protect - 3.1kHz extensions Select option...
Page 133 Mitel 3000 Australia Administrator’s Manual The following table lists the available ‘Extensions’ options, with their defaults, if applicable. Feature Default Name programming None Programmed See page 60 Restriction classes All extensions in Class 1. See page 60 Day class of service •...
Page 134: Lines Settings Options
Mitel 3000 Australia Administrator’s Manual Lines settings options If ‘Lines’ is selected the following screens appear: Select option Select option - Equipped Lines - Outgoing Restriction - Group programming - Incoming calls only - Incoming ringing - Outgoing Groups Select option...
Page 135 Mitel 3000 Australia Administrator’s Manual The following table lists the available ‘Lines’ options, with their defaults, if applicable. Feature Default Notes Equipped Lines All Lines equipped See Page 98 Group Programming All Groups with extension 20 See Page 60 •...
Page 136 Mitel 3000 Australia Administrator’s Manual Index of Terms Contrast..........22, 57 3.1 kHz ..........114 Prompts........... 17 Add ............27 Advice of Charge ........116 Display Messages ........ 44 28, 35, 42 Divert All 31 Answering Machine ......76 Busy ............32 AOC ............116 Follow Me..........
Page 137 Mitel 3000 Australia Administrator’s Manual Ringing tones ......... 21, 57 Operator..........44 Safety Regulations......... 8 PA Answer..........49 S-bus ........... 117 PABX........54, 97, 118 Scroll Keys..........18 Paging............48 Paging All ..........49 Paired Extensions.........35 Password..........100 Extension Lock ........58 System Programming ......98 Swapping Extensions......
Page 138 Mitel 3000 Administrator’s Manual Part number LR2736.09505 Rev 1...
Page 139 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

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