Call Management; Acd Telemarketer Application - Mitel SX-2000 EL Information Manual

• Door Alarm
The Door alarm generates when a monitored door opens. The monitored doors have
two-wired contact sensors; one on the frame and one on the movable door. When the
door opens, the sensor contact is lost and the sensor generates an alarm. The alarm goes
off when the door opens and remains active until the attendant takes responsibility for the
alarm and closes the door. If the door is opened and closed immediately, the alarm will
remain active until an attendant takes responsibility for the alarm.

Call Management

The SX-200 EL and the SX-200 ML systems are designed to meet the needs of customers with
special call management requirements. The system has the flexibility to accommodate users
needing a large number of account codes or abbreviated dialing numbers, as well as those
who wish to control communications costs by connecting to a private network or alternate
common carrier. Three of the major call management facilities are outlined below.
Dynamic Memory Allocation: For maximum flexibility, the SX-200 EL and the SX-200 ML
systems allocate memory only as required to features such as ARS, Toll Control, Verified
Account Codes, and Abbreviated Dialing. This avoids the problems associated with allocating
fixed blocks of memory to a particular feature.
Universal Digit Handling: Universal Digit Handling gives the SX-200 EL and SX-200 ML
systems flexibility in processing dialed digits. It can handle any string from one to 26 digits long.
This accommodates both North American and International numbering plans. It also allows
access to alternative common carriers.
Internal telephone numbers can be one to five digits long, and conflicts are allowed. For
example, extension 123 conflicts with extension 1234. The system can differentiate between
conflicting extension numbers. Conflicts could slow down system performance.
Dial-in trunks can have up to two prefix digits to allow for setup of seven-digit private networks
and flexible handling of incoming calls.
Automatic Route Selection and Toll Control: Automatic Route Selection (ARS) and Toll
Control are integrated features. Long-distance checks are completed before the system selects
a trunk. Illegal calls are stopped as soon as they are recognized, and allowed calls, select a
trunk group as soon as the route is known. To prevent long delays, dialing on the trunk can
start while you are dialing.
Universal Digit Handling, ARS and Toll Control can handle any dialed string from one to 26 digits.
ACD TELEMARKETER
The ACD TELEMARKETER application is a purchasable option.
The ACD TELEMARKETER application is an advanced Automatic Call Distribution (ACD)
system that is fully integrated with the SX-200 EL/ML systems, and designed with the power
and performance needed to ensure satisfaction in the most demanding call center
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Application
Revision A
Supporting Applications
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