Line Representation; Attendant Stations; Transfer Return Interval; Line Type - AT&T MERLIN II Feature Module 2 Planning Manual

LINE REPRESENTATION

ATTENDANT STATIONS

TRANSFER RETURN
INTERVAL

LINE TYPE

LINE POOLS

16 Planning Your MERLIN II System: Part One
As you complete this part of the form, keep these points in mind:
You (or the MERLIN II system administrator) must choose one of the
following ways of configuring and gaining access to the system's outside
telephone lines:
Pooled lines with button access to line pools
Pooled lines with dial access to line pools
Pooled lines with access through Automatic Route Selection (ARS)
Standard square configuration with automatic line selection
Customized square configuration with automatic line selection
Each option is explained under the heading "System Type" in the
MERLIN II System Planning Guide.
Choosing one of these options should be a systemwide decision based
largely on your business's outgoing call traffic. CMS manages only
incoming call traffic and will work with any of the above options.
In a pooled system, CMS can transfer a call to an agent even if the agent's
voice terminal does not have a line appearance for that call's line or line
pool.
The MERLIN II System cannot be in behind-switch mode
CAUTION:
when CMS is operating.
As you fill in the intercom numbers for the MERLIN II system attendant
stations, remember to include the intercom numbers for the CMS PC and the
CMS supervisor(s) as shown on the Master Planning Form.
Every CMS call arrives at an agent's voice terminal as a transferred call. If
the agent doesn't answer the call within the transfer return interval you
select, the call returns to CMS for rerouting.
The initial (default) setting for the transfer return interval is four rings. Wait
until your system is up and running to determine whether you want to
choose a different interval.
As you fill in the "Line Type If Other Than Local" column for your outside'
telephone lines, indicate which lines will be assigned to CMS by writing
"CMS" along with the line type on the appropriate lines.
If you decide to have pooled lines, keep the following points in mind as you
fill in the "Line Pool (9, 890-899)" column on the System Configuration Form.
Do not mix CMS lines and other lines in the same pools. (The Master
Planning Form should indicate which lines will be assigned to CMS and
which will not. )
D not mix CMS lines to be covered by different departments or different
O
agent splits in the same pool.