Solving Disk Problems - Compaq Deskpro 2000 Series Reference Manual

Problem
Computer won't turn on
Computer doesn't auto-
matically display the date
and time
Computer powered off
automatically
Solving Disk
Problems
Problem
Diskette drive light
stays on
Solving Power Problems
Cause
Computer is not connected to
an external power source.
Cables to the external power
source are unplugged.
A PCI or ISA card that has
been installed is defective.
RTC (real-time clock) battery
may need to be replaced.
Battery life is approximately 5
years.
The unit temperature was
exceeded. The fan may be
blocked.
If you encounter disk problems, some common causes and
solutions for disk problems are listed in the following table:

Solving Disk Problems

Cause
Diskette is damaged.
Diskette is incorrectly
inserted.
Drive button is not pushed
in.
Software program is
damaged.
Drive cable is not properly
connected.
Solution
Connect to an external power source.
Ensure that cables connecting the computer
and the external source are plugged in
properly.
Remove any adapter card that was just
installed.
Replace the RTC battery. Refer to Appendix H,
"Installing a New Battery," for installation
instructions, or contact your Compaq
authorized dealer or reseller for RTC battery
replacement.
1. Unit is in an exceedingly hot environment.
Let it cool down.
2. Contact your Compaq authorized dealer,
reseller, or service provider.
Solution
In Windows 3.1, run CHKDSK on the diskette. In
Windows 95, run Scan Disk. At the Start menu,
highlight Programs, select Accessories, then
select System Tools.
Remove diskette and reinsert.
Push in drive button.
Check the program diskettes.
Reconnect drive cable.
Continued
Reference Guide 7 -3