View System Information (Inspect); Prepare Computer For A Compaq Service Call (Remotepaq) - Compaq Deskpro 2000 Series Reference Manual

View System Information (INSPECT)

Prepare Computer for a Compaq Service Call
(RemotePaq)
-8
3 Using Compaq Utilities
Use View System Information (INSPECT) in the following
instances:
To view information about the system once it has been
configured.
To save, print, or display the information generated by
INSPECT. It is recommended that you run INSPECT and
have the printed report available before placing a call to the
Compaq Customer Support Center.
To assist your Compaq authorized dealer, reseller, or
service provider in analyzing the system by allowing the
service provider to reproduce the same environment on
another computer for testing.
INSPECT provides the following information about the
system's operating environment:
Contents of the operating system startup files
Current memory configuration
ROM versions
Type of processor and coprocessor
Diskette drives, hard drives, CD-ROM drives, or tape drives
installed
Active printer and communications interfaces
Modem type installed
Graphics settings
Windows WIN.INI file details
RemotePaq allows Compaq Customer Support to automatically
run diagnostics on your computer. This option is only available
in certain geographical areas and requires a modem.
This utility is not available in Compaq Diagnostics for
Windows; it must be accessed through the Compaq Utilities
menu.