Lexmark MX6500 User Manual page 331

Troubleshooting
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Do compressed images still appear?
Step 2
a
Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b
Resend the print job.
Do compressed images still appear?
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
From the Quality Menu on the scanner control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Did the gray background disappear from the prints?
Step 2
Reinstall the imaging unit and the toner cartridge.
a
Remove the toner cartridge.
b
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
c
Install the imaging unit, and then the cartridge.
d
Resend the print job.
Did the gray background disappear from the prints?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
331
customer