Lexmark MX6500 User Manual page 317

Troubleshooting
Hardware and internal option problems
Cannot detect internal option
Action
Step 1
Turn off the scanner, then wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller board.
a
Turn off the scanner using the power switch, and then unplug the
power cord from the electrical outlet.
b
Make sure the internal option is installed in the appropriate connector
in the controller board.
c
Connect the power cord to the scanner, then to a properly grounded
electrical outlet, and then turn on the scanner.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features list?
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
"Adding available options in the print driver" on page
b
Resend the print job.
Does the internal option operate correctly?
Internal print server does not operate correctly
Action
Step 1
Reinstall the internal print server.
a
Remove, and then install the internal print server. For more
information, see "Installing an Internal Solutions Port" on page
b
Print a menu settings page, and then check if the internal print server
is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Yes
The problem is solved. Go to step 2.
Go to step 3.
Go to step 4.
The problem is solved. Contact
56.
Yes
Go to step 2.
38.
317
No
Connect the internal
option to the controller
board.
Reinstall the internal
option.
customer
support.
No
Check if the internal
print server is
supported by the
printer.
Note: An internal print
server from another
printer may not work
with this printer.