Lexmark MX6500 User Manual page 341

Troubleshooting
Shadow images appear on prints
Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Action
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the scanner control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Skewed print
Yes No
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Go to step 4. The problem is solved.
Contact customer The problem is solved.
support.
341