Lexmark MX6500 User Manual page 327

Troubleshooting
Print job takes longer than expected
Action
Step 1
Change the environmental settings of the printer.
a
From the scanner control panel, navigate to:
Settings > General Settings
b
Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the print job take longer than expected?
Step 2
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
Did the print job take longer than expected?
Step 3
a
Remove held jobs stored in the scanner memory.
b
Resend the print job.
Did the print job take longer than expected?
Step 4
a
Disable the Page Protect feature.
From the scanner control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b
Resend the print job.
Did the print job take longer than expected?
Step 5
a
Check if the cable connections to the scanner and print server are
secure. For more information, see the setup documentation that came
with the scanner.
b
Resend the print job.
Did the print job take longer than expected?
Step 6
Install additional scanner memory, and then resend the print job.
Did the print job take longer than expected?
Yes No
Go to step 2. The problem is solved.
Go to step 3. The problem is solved.
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Go to step 6. The problem is solved.
Contact customer The problem is solved.
support.
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