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Troubleshooting
Action
Step 2
Check if the scanner and printer are turned on and if Ready appears on
the scanner display.
Are the scanner and the printer turned on and does Ready appear on the
scanner display?
Step 3
Check if the network connection is working.
Is the network connection working?
Step 4
Make sure the cable connections to the scanner and print server are
secure.
For more information, see the setup documentation that came with
the scanner.
Are the cable connections to the scanner and print server secure?
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Step 6
Access the Embedded Web Server again by typing the correct IP address
in the address field.
Did the Embedded Web Server open?
Contacting customer support
When you contact customer support, you will need to be able to describe the problem you are experiencing, the message
on the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the back of the
printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
http://support.lexmark.com, and then select one of the following:
Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you
solve common problems.
E-mail
You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
and provide you with information to solve your problem.
Yes
No
Go to step 3.
Turn on the printer,
and then the scanner.
Go to step 4.
Contact your system
support person.
Go to step 5.
Tighten the cable
connection.
Go to step 6.
Contact your system
support person.
The problem is solved. Contact
support.
364
customer
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