Troubleshooting Information - EFI E-85 Installation And Service Manual

Symptom
Printing (continued)
Pages come out blank or
tinted with a color.
Paper Catalog or Stock
Library entries are missing
from the Press Interface.
If the user can print the E-85 Test Page but cannot print a job from a computer on the network, request that the site administrator do
the following:
•
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
•
Activate the network and use it to communicate with other printers.
•
Check the corrective actions listed in the user documentation.
•
Confirm that the applicable network settings in Setup (such as
match the settings used in the network.
Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.

Troubleshooting information

You can collect the troubleshooting information when a printing or processing error occurs. The information can be sent to
technical support for the troubleshooting resource.
You can create the following information.
• Job Error Report
System Logs
•
For the successful problem diagnosis, we recommend that you collect the Job Error Report, System logs, and the Printer
Device Logs at the same time,
For the procedure of collecting the Printer device logs, see the service manual of the printer.
Possible cause
Loose cable connection between the
E-85 and the printer
Problem with the printer
Loose or faulty cable connections, or
problem with the printer interface
board
Paper Catalog or Stock Library entries
have been deleted from the Manage
Stock Library interface.
Installation and Service Guide: Color Controller E-85
Suggested action
1 Recheck the printer interface cables and connections at
the back of E-85 and the printer (see
2 Reboot the E-85.
Test the printer and service, if necessary (see the
service documentation that accompanies the printer).
1 Recheck the printer interface cables and connections at
the back of E-85 and the printer (see
2 Reboot the E-85.
3 Restore the backup, or reinstall system software.
4 Replace the printer interface cables one by one.
5 Replace the printer interface assembly.
6 Replace the motherboard.
Re-synchronize the Paper Catalog entries between the
E-85 and printer.
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Troubleshooting
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