Related Manuals for EFI Fiery X3eTY 50_45C-KM
Summary of Contents for EFI Fiery X3eTY 50_45C-KM
- Page 1 ® Fiery X3eTY 50_45C-KM Service Guide A guide for service technicians EFI Part Number: 45062331 14 May 2007...
- Page 2 User Documentation CD. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed...
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Page 3: Table Of Contents
Contents Overview Precautions Exploded view Soft power button Power up Connector panel and DIAG board interface Shut down and access of the Fiery X3eTY for service Checking connections Removing and replacing the motherboard Removing and replacing components Interface board DIMMs BIOS chip Battery CPU and CPU cooling assembly... -
Page 5: Overview
Overview Overview The Fiery X3eTY Color Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into 50_45C-KM print engines. Generally, the Fiery X3eTY does not require regular maintenance. The Fiery X3eTY is shipped with all necessary software already installed. Use the procedures in this guide to inspect, remove, reseat, or replace major hardware components and to reinstall system software. -
Page 6: Precautions
Precautions Precautions Always observe the following general precautions when servicing the Fiery X3eTY assembly: 1. Report any shipping damage. If you see any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center. - Page 7 Precautions Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...
- Page 8 Precautions Short Circuit Protection WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).
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Page 9: Exploded View
Exploded view Exploded view 1. Lid 2. CPU cooling assembly: a) Clamp b) CPU fan and heatsink 3. Interface board 4. DIMM 5. Battery 6. Fiery X3eTY motherboard 7. Fiery X3eTY power supply 8. Enclosed fan 9. HDD cable 10. HDD 11. -
Page 10: Soft Power Button
Soft power button Soft power button The Fiery X3eTY has a Soft power button on the connector panel (see Figure C). The green LED in the Soft power button is on when the Fiery X3eTY is powered on. Press the Soft power button for two seconds to power on; press it for several seconds to shut down the Fiery X3eTY. -
Page 11: Connector Panel And Diag Board Interface
Connector panel and DIAG board interface Connector panel and DIAG board interface [not used] USB port Type A (3) [not used] Service position [not used] LAN port COPIER port (for a LAN cross-over cable) Normal position Soft power button DIAG LEDs Interface connector Service switches (for image transmission) - Page 12 Shut down and access of the Fiery X3eTY for service O SHUT DOWN THE IERY Always verify that the Fiery X3eTY is not in use before you power off or restart it. Make sure that the system is not RIPping or printing a job. Before you take the Fiery X3eTY off the network, always obtain permission from the network administrator.
- Page 13 Shut down and access of the Fiery X3eTY for service CCESSING THE IERY To service the Fiery X3eTY hardware, shut down the Fiery X3eTY properly before you disconnect the AC power cord from the Fiery X3eTY. Power off and unplug the print engine before you remove the Fiery X3eTY from the print engine.
- Page 14 Shut down and access of the Fiery X3eTY for service O OPEN THE IERY Before you touch any parts inside the Fiery X3eTY, make sure that you wear an AUTION ESD grounding wrist strap and follow all ESD safety precautions. 1.
- Page 15 Shut down and access of the Fiery X3eTY for service For detailed information about removing/installing the Fiery X3eTY, see the installation instructions that accompany the print engine (not included in this service guide). 6. Place the Fiery X3eTY on a flat surface, and remove the 8 screws that secure the lid to the pan (see Figure G).
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Page 16: Checking Connections
Checking connections Checking connections The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY, make sure to verify all cables and connections. If you have verified all external connections, check the internal connections. Power supply External fan Key to components, cabling, and... - Page 17 Checking connections O CHECK INTERNAL CONNECTIONS Before you touch any parts inside the print engine, make sure that you wear an AUTION ESD grounding wrist strap and follow all ESD safety precautions. 1. Make sure that all Fiery X3eTY cables, devices, and DIMMs (dual in-line memory modules) are present, intact, properly aligned, and well seated in their connectors.
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Page 18: Removing And Replacing The Motherboard
Removing and replacing the motherboard Removing and replacing the motherboard When the Fiery X3eTY motherboard needs to be removed and replaced, use the following procedures. You can use a magnetic screwdriver if it is rated for electronic components. O REMOVE THE IERY MOTHERBOARD Make sure that you wear an ESD grounding wrist strap and follow standard... - Page 19 Removing and replacing the motherboard 8. Lift the motherboard out of the pan and set it on a flat, anti-static surface. As you remove it, be careful to avoid stressing the motherboard or the surrounding cables in the pan. 9. If you are replacing the motherboard with a new motherboard, remove the CPU and CPU cooling assembly, DIMMs, and the BIOS chip from the old motherboard (see “Removing and replacing components”...
- Page 20 Removing and replacing the motherboard 3. Install the motherboard screws into the pan (four screws) and connector panel (two screws). Tighten the screws to the connector panel before you tighten the screws to the pan, to prevent stress on motherboard connectors. 4.
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Page 21: Removing And Replacing Components
Removing and replacing components Removing and replacing components Before you decide to replace costly components, make sure to verify the connections between the print engine and the Fiery X3eTY. Also, verify the connections of each replaceable Fiery X3eTY component. For more information about troubleshooting, see page 49. -
Page 22: Interface Board
Removing and replacing components Interface board Make sure that you wear an ESD grounding wrist strap and follow standard AUTION ESD precautions while handling Fiery X3eTY components. The interface board connects directly to the extender card, which is connected directly to the Fiery X3eTY motherboard (see Figure I, below, and Figure B on page 5). - Page 23 Removing and replacing components O REMOVE THE INTERFACE BOARD 1. Remove the Fiery X3eTY from the print engine, (see page 10). 2. Remove the two screws that connect the interface board to the pan (see Figure B on page 5). You do not need to remove the rail or the two jackscrews.
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Page 24: Dimms
Removing and replacing components DIMMs Make sure that you wear an ESD grounding wrist strap and follow standard AUTION ESD precautions while handling Fiery X3eTY components. Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3eTY. -
Page 25: Bios Chip
Removing and replacing components BIOS chip Make sure that you wear an ESD grounding wrist strap and follow standard AUTION ESD precautions while handling Fiery X3eTY components. The BIOS chip is located in the PLCC32 socket on the motherboard. The BIOS chip contains boot information, such as the startup diagnostics that the Fiery X3eTY uses when you power on the system. -
Page 26: Battery
Removing and replacing components Battery The battery on the Fiery X3eTY board is located at F4. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent). There is danger of explosion if the battery is replaced with the incorrect type. CAUTION: Replace only with the same type recommended by the manufacturer. -
Page 27: Cpu And Cpu Cooling Assembly
Removing and replacing components CPU and CPU cooling assembly The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 24). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket. - Page 28 Removing and replacing components O REMOVE THE COOLING ASSEMBLY AND THE 1. Remove the motherboard (see page 14). 2. Let the cooling assembly cool before you touch it. Both the cooling assembly and the CPU may be very hot. 3. Disconnect the CPU fan cable from motherboard connector FAN1. Several motherboard components are very close to the cooling assembly.
- Page 29 Removing and replacing components Arrow CPU socket Pin 1 Lever Retention post Removing/replacing a CPU IGURE O REPLACE THE COOLING ASSEMBLY Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly. 1.
- Page 30 Removing and replacing components 6. Insert the clamp hooks into the bracket hooks, two at a time. Start with the FAN1 side, then do the DIMM side, in order to protect the tall capacitors from inadvertent damage (see Figure M on page 24). To insert the clamp hooks, press down on the clamp levers and guide the clamp crossbar toward the bracket hooks.
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Page 31: Diag Board
Removing and replacing components DIAG board The Fiery X3eTY uses a DIAG board to offer service mode switches for installing system software over the network and DIAG LEDs arrayed as a 2-digit display. The DIAG board is attached to the pan with four screws and is attached to the motherboard by a ribbon cable. -
Page 32: Enclosed Fan
Removing and replacing components Enclosed fan One enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan blows air out of the system. When replacing it, follow “Precautions” step 4 on page 2. Rivet (1 of 4) Access hole (1 of 4) Enclosed fan to FAN3... -
Page 33: Soft Power Button
Removing and replacing components Soft power button The Soft power button assembly includes the Soft power button, and the SW and SW LED cables. For more information about the Soft power button, see page 6. When replacing it, follow “Precautions” step 4 on page 2. O REMOVE THE OFT POWER BUTTON ASSEMBLY 1. -
Page 34: Power Supply
Removing and replacing components Power supply The power supply in the pan is dedicated to the Fiery X3eTY. It supplies power to the motherboard, the Soft power button, and the HDD. To remove or replace the power supply, use the following procedures and follow “Precautions” step 4 on page 2. External screws (3) [not shown] Pan screw (1 of 2) -
Page 35: Hard Disk Drive
Removing and replacing components Hard disk drive The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X3eTY software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the control panel. - Page 36 Removing and replacing components Power supply SATA1 connector O REMOVE THE Before you touch any parts inside the print engine, make sure that you wear an AUTION ESD grounding wrist strap and follow all ESD safety precautions. 1. Remove the Fiery X3eTY from the print engine, (see page 10). 2.
- Page 37 Removing and replacing components O REPLACE THE Make sure that you attach an ESD grounding wrist strap and follow standard AUTION ESD precautions while handling Fiery X3eTY components. 1. Handle the HDD with care. Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets (see “Proper handling”...
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Page 38: Restoring Functionality After Service
Restoring functionality after service Restoring functionality after service To complete any service procedures performed on the Fiery X3eTY, reassemble the Fiery X3eTY, reattach it to the print engine, and verify that it is working properly. To verify the installation, check the external connections of the Fiery X3eTY to the print engine and then to the network and/or USB port. -
Page 39: Printing Fiery X3Ety Pages
Printing Fiery X3eTY pages Printing Fiery X3eTY pages The control panel allows you to print special pages that are included in the Fiery X3eTY system software. These pages reside on the Fiery X3eTY HDD and include the Test Page, Configuration page, Job Log, Control Panel Map, Color Charts, Font List, and FTP Log. Test Page—Output verifies that the Fiery X3eTY is functional and connected properly to the print engine. - Page 40 Printing Fiery X3eTY pages O PRINT IERY PAGES FROM THE CONTROL PANEL 1. Press the Utility/Counter key on the control panel. 2. Touch Controller Details. This step assumes that both the print engine and Fiery X3eTY are powered on and warmed up.
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Page 41: Verifying Connection To The Network
Verifying connection to the network Verifying connection to the network The Fiery X3eTY provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3eTY to the network and then print a few test documents in order to verify the connection. Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported: •... -
Page 42: System Considerations Regarding Connection To The Network
Verifying connection to the network O CONNECT A TWISTED PAIR CABLE TO THE IERY 1. Shut down and power off the Fiery X3eTY (see page 8). 2. Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY. 3. -
Page 43: System Software
System software System software The Fiery X3eTY system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. To upgrade to a newer version of system software, you may install all system software over the COPIER port (do not use the LAN port) or the USB port (see below) or use a USB flash drive (see page 43). - Page 44 System software O INSTALL SYSTEM SOFTWARE USING THERNET 1. Shut down and power off the Fiery X3eTY (see page 8). 2. Disconnect all cables and devices from the Fiery X3eTY connector panel. 3. Connect an Ethernet cross-over cable to the COPIER port and to a Windows XP/2000 PC. Tip: To identify a cross-over cable, compare the connectors on the cable.
- Page 45 System software 9. Flip the Fiery X3eTY service switches to the Service mode position (ON). After you finish installing system software, make sure to flip the service switches back to the normal position (away from the DIAG LEDs). 10. Power on the Fiery X3eTY using the Soft power button and wait 10 seconds. To avoid confusion, ignore the text and graphics on this Confirmation screen.
- Page 46 System software 18. Power on the Fiery X3eTY using the Soft power button. 19. Touch the language setup icon after it appears in the lower-left corner of the main copier screen. 20. Select the name of the language that you want to use, and then select OK. 21.
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Page 47: Installing System Software Using A Usb Flash Drive
System software Installing system software using a USB flash drive To install system software using a USB flash drive attached to the Fiery X3eTY, you need the following items: • USB 2.0 flash drive [not provided] with 2 gigabyte capacity (minimum) and a data transfer LED. - Page 48 System software O PREPARE A FLASH DRIVE Make sure that the boot priority on your PC is set to boot first from the CD-ROM drive. To find out how to access/change the PC’s BIOS configuration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) accesses the BIOS configuration screen.
- Page 49 System software Screen prompt What you need to do 4. Copying [filename]... • Wait for the next prompt. [Progress bar indicates %] The wait is usually 5-10 minutes, but may take considerably longer, depending on your PC. The progress bar reaches 100%; the Flash drive LED stops flashing and eventually goes out;...
- Page 50 System software O INSTALL SYSTEM SOFTWARE USING A PREPARED FLASH DRIVE 1. If your USB flash drive is not yet prepared, follow the procedure on page 44. 2. Power off the print engine using the Soft power button. 3. Make sure that nothing is connected to any USB-A connector on the Fiery X3eTY. 4.
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Page 51: Specifications
Specifications Specifications The Fiery X3eTY has or makes use of the following features. Hardware features • 2.8 GHz Intel Celeron CPU • 256MB in one DIMM, upgradeable to 512MB with additional 256MB DIMM • Hard disk drive (HDD) • USB-A port for installing system software •... -
Page 52: Safety And Emissions Compliance
Specifications Safety and emissions compliance The Fiery X3eTY has been certified to meet or surpass the following standards: Safety approvals EMC approvals • FCC Class A • EN60950-1 (TUV • ICES003 Class A • UL 60950-1, CAN/CSA-C22.2 No. 60950-1 (cULus Listed Accessory) •... -
Page 53: The Troubleshooting Process
The troubleshooting process The troubleshooting process The following sections identify the sources of common problems that may occur with the Fiery X3eTY and suggests ways of correcting them. These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for the print engine, or for extensive networks. Refer problems in these areas to the appropriate service departments and site administrators. - Page 54 The troubleshooting process External devices Fiery X3eTY assembly Print engine Board PCI/memory Networked controller interface computers interface Memory SATA HDD RTC/ Print Print engine Image transmit PCI-ISA interface Control Panel interface Battery Cross-over LAN interface +5VDC Soft Power button Power supply PCI bus Fiery X3eTY functional diagram IGURE...
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Page 55: Before You Go To The Customer Site
The troubleshooting process Before you go to the customer site Before you make a service call to a customer site, talk to the customer on the phone, and check the following items: 1. Does the print engine work? If the print engine works, but the user cannot print the Fiery X3eTY Test Page, a service call is probably required. -
Page 56: Preliminary On-Site Checkout
The troubleshooting process Preliminary on-site checkout Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors. Checking connections Before you remove the Fiery X3eTY: • Make sure that the external cables are connected properly. •... - Page 57 The troubleshooting process Power supply External fan Key to components, cabling, 10. Soft power button cables to 13. DIAG board ribbon cable from and motherboard labels J9 front panel connector: DIAG board J1 to motherboard J2 Connectors that are 14. CMOS 3-pin jumper area JP1 SW LED not described are not used.
- Page 58 The troubleshooting process O CHECK INTERNAL CONNECTIONS Before you touch any parts inside the print engine, make sure that you wear an AUTION ESD grounding wrist strap and follow all ESD safety precautions. 1. Make sure that all Fiery X3eTY cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors.
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Page 59: Symptoms And Solutions
The troubleshooting process Symptoms and solutions Refer to the following table for various problems and possible actions. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step. - Page 60 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Fiery X3eTY starts up, One of the following: 1. Make sure that the Fiery X3eTY service switches are set to Normal mode and stays on, but does (away from “ON”).
- Page 61 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action System problems Clock is slow; time listed One of the following: 1. Replace the battery on the motherboard, and then update the time in on Configuration page is Fiery X3eTY Setup.
- Page 62 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action System software installation USB flash drive method: One of the following: 1. Make sure that the Fiery X3eTY service switches are set to Normal mode Fiery X3eTY remains on (away from “ON”).
- Page 63 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action System software installation (continued) Network port method: One of the following: 1. Make sure that the Fiery X3eTY service switches are set to Service mode Installation stalls for 5 (toward “ON”).
- Page 64 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Network If you suspect a network problem, keep in mind the following: • If the Fiery X3eTY does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
- Page 65 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Network (continued) System starts up slowly One of the following: 1. If the problem persists, request that the network administrator change (seems to hang) and the the default in Fiery X3eTY Network Setup.
- Page 66 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to make sure that the print engine itself does not need servicing or adjusting. Test page fails to print Print engine is not 1.
- Page 67 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Make sure that Print to PostScript Error in Setup is set to Yes. Check for Fiery X3eTY appears on PostScript error error messages on the Fiery X3eTY output. the list of printers on the customer’s workstation, but certain jobs do...
- Page 68 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Test the print engine and service, if necessary (see the service Color quality is Problem with the documentation that accompanies the print engine). not consistent print engine File or application 1.
- Page 69 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Make sure that the appropriate printer description file is installed. Print quality is poor Missing or outdated printer For information about printer files, see Printing from Windows or Printing description file from Mac OS on the User Documentation CD.
- Page 70 The troubleshooting process Fiery X3eTY error conditions (Continued) ABLE Symptom Possible cause Suggested action Printing (continued) Pages come out blank, or Loose cable connection 1. Check again the print engine interface cable and connection at the tinted with green or some between the Fiery X3eTY Fiery X3eTY and the print engine.
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Page 71: Checking The Network
The troubleshooting process Checking the network Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3eTY. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems and do not necessarily indicate a Fiery X3eTY malfunction. - Page 72 The troubleshooting process If the printer does not print The following table lists possible causes and solutions when the printer does not print. Causes and solutions when printer does not print ABLE Possible Cause Solution Is the power on? • Press and hold the power button on the Fiery X3eTY to turn it on and/or when the Fiery X3eTY is ready, power on the print engine.
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Page 73: Clearing The Cmos And Power-Up Settings
The troubleshooting process Clearing the CMOS and power-up settings Use the following procedure to clear the CMOS and power-up settings for the Fiery X3eTY, as a final troubleshooting step before you decide to replace the motherboard. CMOS O CLEAR THE AND POWER UP SETTINGS 1. -
Page 75: Index
Index Numerics 10/100/1000BaseT 37 CPU 23 enclosed 28, 34 AC power switch 6 airflow direction 34 hard disk drive proper handling 31 battery 22, 47, 57 removal 33 BIOS, motherboard 21 system software 31 heatsink, CPU 23 cables checking 52 interface board 18 CPU fan 24, 26 IP address 2...