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EFI E-85 Installation And Service Manual

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Color Controller E-85
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change.
For the most current parts list, contact your authorized service/support center.

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Summary of Contents for EFI E-85

  • Page 1 Color Controller E-85 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For the most current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Printing E-85 pages from the monitor, keyboard, and mouse ....... .
  • Page 4 Installation and Service Guide: Color Controller E-85 Contents Using the printer touch panel ..................33 Main tab .
  • Page 5 Installation and Service Guide: Color Controller E-85 Contents Hard disk drives ....................76 Servicing hard disk drives inside the E-85 .
  • Page 6 Installation and Service Guide: Color Controller E-85 Contents Specifications ....................132 Hardware features .

  • Page 7: List Of Figures

    Figure 1: Space requirements for the E-85 without optional furniture .......
  • Page 8 Installation and Service Guide: Color Controller E-85 List of Figures Figure 29: Front bezel tabs ..................50 Figure 30: Printer interface board assembly .

  • Page 9: Introduction

    C9210/Pro C9200) printer. With the E-85, customers can use the printer as a PostScript and PCL printer. Once it is connected to the printer through the network, customers can print to the E-85 from supported client computers on the network.

  • Page 10: Tools You Will Need

    Do not assign an IP address to the E-85 Only the site administrator should assign an IP address to a network device, including the E-85. If you enter an incorrect IP address for the E-85, errors may occur on connected devices.
  • Page 11 Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive. Avoid fan blades Warning: The E-85 contains hazardous moving parts. When servicing the E-85, keep away from moving fan blades. Attention : ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa maintenance.
  • Page 12 • The power cable Observe the following guidelines: Only use the power cable that shipped with the E-85 or an appropriate replacement power cable. For replacement parts, • see your authorized service support center. Before you open the E-85, unplug the E-85.
  • Page 13 Introduction Never lift the E-85 by grasping the top panel. The top panel does not support the weight of the E-85. ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.

  • Page 14: Installing Hardware

    About the installation process It is strongly recommended that you review this chapter before you install the E-85. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.

  • Page 15: Checking The Customer Site

    4 Click Save. 5 Click Continue, then click Reboot. Wait until the E-85 reboots and becomes Idle. It may take up to 15 minutes to complete the system language change. Checking the customer site Before you install the E-85, check site conditions and inform the customer of any installation requirements.

  • Page 16: Setting Customer Expectations

    Is a dedicated, grounded electrical outlet for the E-85 available near the printer? • Do not run the E-85 and the printer on the same circuit. If the customer has provided one, use a surge suppressor for the E-85. •...

  • Page 17: Connecting The E-85

    4 Remove the media pack from the accessory kit and check it for damage. 5 Carefully lift the E-85 out of the box. Connecting the E-85 Before you connect the E-85, it is strongly recommended that you review all “Precautions” on page 10 to avoid injury or damage to the E-85.

  • Page 18: Figure 2: E-85 Front Panel

    Installation and Service Guide: Color Controller E-85 Installing hardware For information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. E-85 front panel Figure 2: Fiery QuickTouch LCD Type A USB 3.0 ports (x3) Note: Do not use the USB ports on the Fiery QuickTouch for keyboard/mouse connections for the service purpose.

  • Page 19: Figure 3: E-85 Connector Panel

    Installation and Service Guide: Color Controller E-85 Installing hardware E-85 connector panel Figure 3: Inside the front door Figure 4: DVD drive (inside behind door) Eject button (inside behind door)

  • Page 20: (Optional) Connecting The Monitor, Keyboard, Mouse, And Power

    6 Power on the mouse by using the power switch on the bottom side of the mouse. 7 Connect the recessed end of the E-85 power cable to the power connector on the power strip inside the furniture. Be sure to use the appropriate power cable for your regional outlet type.

  • Page 21: Figure 5: Printer And E-85 Cable Connection

    Note: To prevent risk of cross-talk, make sure the crossover Ethernet cable does not touch the power cables for the system. Image quality problems or E-85 shutdowns could result. 7 Make sure that the power switch on the back of the E-85 is in the ON (|) position. 8 Power on the E-85 by pressing the power button ( ) on the front of the system.

  • Page 22: Connecting To The Network

    (The wire arrangement shown here is an example; actual arrangements may vary.) Note: Align cable connectors side by side and examine wires 3 Connect one end of the network cable to the network connector on the back of the E-85 (see Figure 21 on page 44).

  • Page 23: Starting The E-85 For The First Time

    This section describes how to start the E-85 for the first time after connecting the cables. To start the E-85 1 Make sure that the power switch on the back of the E-85 is in the ON (|) position. E-85 power switch...

  • Page 24: Configuring A Static Ip Address For The E-85

    Configuring a static IP address for the E-85 If the customer requires the E-85 to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the site administrator and configure the E-85 as described in the following procedure.

  • Page 25: Power Synchronization

    When you enable power synchronization, the E-85 synchronizes power with the printer’s main power off/on status. If the printer powers off, the E-85 receives signals from the printer through the USB cable connected to the printer interface board, and automatically starts the shutdown process. If the E-85 receives the startup signals from the printer, the E-85 automatically powers on and begins the startup sequence.

  • Page 26: Completing The Installation

    7 Inform the site administrator that E-85 user software must be installed on networked computers that print to the E-85. 8 Ask the site administrator to make sure that all media shipped with the E-85 is stored in a safe location, accessible to you.

  • Page 27: Using The

    The Fiery QuickTouch, a seven-inch LCD color touch screen interface for the E-85. • Fiery Ticker When you log on to the E-85 using the monitor or Remote Desktop Connection, Fiery Ticker automatically starts showing the status bar. Figure 10: Fiery Ticker status bar...

  • Page 28: Command Workstation

    3 If you printed the E-85 Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the E-85 is functional and the connection between the E-85 and the printer is working.

  • Page 29: Fiery Quicktouch

    If you use the Fiery Setup Wizard (from Command WorkStation or WebTools) and click Finish at the end of the wizard, the Fiery Setup dialog box does not display again in any location. Fiery QuickTouch The Fiery QuickTouch on the front of the E-85 allows you to do the following: View print job status and alerts •...

  • Page 30: Overview Of Fiery Quicktouch Menu Options

    Installation and Service Guide: Color Controller E-85 Using the E-85 Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch main menu: Figure 12: Fiery QuickTouch main menu The Home screen is the main interface for job status, and displays various screen elements.

  • Page 31: Figure 13: Queue Jobs Window

    Installation and Service Guide: Color Controller E-85 Using the E-85 Figure 13: Queue Jobs window The Printed jobs list provides job status and details about the jobs that have been printed. Figure 14: Printed Jobs window In either the Queue jobs or Printed jobs screen, you can tap Back to go back to the Home screen.

  • Page 32: Quick Launch Menu

    Tapping the Home icon takes you back to the Home screen. Before accessing Fiery System Restore or Settings, you must log in as an administrator. For more information on backing up and restoring the E-85, see “Using Fiery System Restore”...

  • Page 33: Using The Printer Touch Panel

    1 Press Home button on the printer operational panel. 2 From the Home screen of the printer touch panel, select EFI Fiery. If the EFI Fiery icon does not display, move to the other screen by swiping the screen until the EFI Fiery icon appears.

  • Page 34: Main Tab

    The Main tab is displayed as the starting point. It summarizes waiting and printed jobs and displays paper tray status and other information. Suspend print activity between the E-85 and the printer. Use this command to interrupt Suspend Printing the current E-85 job, for example, to perform maintenance tasks. Jobs continue to process on the E-85.

  • Page 35: Tools Tab

    E-85. Settings on the Test Page may include: Server Name, color settings, printer model, and date and time the Test Page was printed. PS Font List/PCL Font List: Prints a list of all fonts currently on the E-85 hard disk drive. Configuration: Provides general information about the hardware and software configuration of the E-85, the current settings for Setup, the current calibration, the IP address of the E-85, and a log of system updates.

  • Page 36: Printable Info Menu

    1 If it is not powered on already, power on the printer and allow it to warm up. 2 If it is not powered on already, power on the E-85 using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 37: Network Status Leds

    6 If you printed the Test Page, examine the quality of the page. If the Test Page prints, you know the E-85 is functional and the connection between the E-85 and the printer is working. If the Test Page fails to print, look up printing problems in the Troubleshooting table on page 109.

  • Page 38: Starting, Shutting Down, Restarting, And Rebooting

    Important: Unless instructed otherwise by a troubleshooting procedure, always shut down the E-85 from the Fiery QuickTouch monitor or from the monitor attached to the E-85. Do not use the power button on the side to shut down the E-85.
  • Page 39 Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work. If it is not the first time the E-85 has been started after installing system software, the site administrator may have set a different user name and password. The site administrator at the customer site must provide you with the correct user name and password to enable your logon to the system (the password is case-sensitive and must be typed exactly).
  • Page 40 User menu, type Fiery.1 in the Password field, and then click Login. Note: Fiery.1 is the default password required to connect to the E-85 with Administrator privileges. The password can be changed in E-85 Setup. For more information, see Configuration and Setup which is part of the user documentation set.
  • Page 41 Installation and Service Guide: Color Controller E-85 Using the E-85 3 From the Home screen of the printer touch panel, select EFI Fiery. If the EFI Fiery icon does not display, move to the other screen by swiping the screen until the EFI Fiery icon appears.

  • Page 42: Replacing Parts

    Replacing parts Generally, the E-85 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: Boards and cables •...

  • Page 43: E-85 Diagrams

    Installation and Service Guide: Color Controller E-85 Replacing parts E-85 diagrams Figure 20: E-85 front panel Fiery QuickTouch LCD Type A USB 3.0 ports (x3) Note: Do not use the USB ports on the Fiery QuickTouch for keyboard/mouse connections for the service purpose.

  • Page 44: Figure 21: E-85 Connector Panel

    Installation and Service Guide: Color Controller E-85 Replacing parts Figure 21: E-85 connector panel Figure 22: Inside the front door DVD drive (inside behind door) Eject button (inside behind door)

  • Page 45: Figure 23: Exploded View Of The E-85

    Installation and Service Guide: Color Controller E-85 Replacing parts Figure 23: Exploded view of the E-85 Top chassis cover Back fan Fiery QuickTouch display panel Motherboard Chassis DIMMs DVD drive Printer interface board Front chassis cover Graphics board Power supply and power cables...

  • Page 46: Figure 24: Data Cable Connections In The E-85

    Installation and Service Guide: Color Controller E-85 Replacing parts Figure 24: Data cable connections in the E-85 Cable key From To (on motherboard) Fiery QuickTouch USB cable Fiery QuickTouch USB3_2 SATA data cable DVD drive Mini SAS Connector (SATA0) - Connector labeled 01 •...

  • Page 47: Figure 25: Power Cable Connections In The E-85

    Installation and Service Guide: Color Controller E-85 Replacing parts Figure 25: Power cable connections in the E-85 Cable key From To (on motherboard) Back fan cable Back fan SYS_FAN1 (3-pin connector) CPU0 fan cable CPU0 fan CPU0_FAN CPU1 fan cable...

  • Page 48: Accessing Internal Components

    10). 1 Shut down the E-85 (see page 48). 2 Wait 10 seconds after the E-85 powers off, and then remove all external cables from the back of the system. 3 Remove the E-85 from the furniture (see page 134).

  • Page 49: Figure 26: Removing The Left Panel

    Installation and Service Guide: Color Controller E-85 Replacing parts To remove the side panels 1 Remove the two screws at the bottom rear right of the chassis. Figure 26: Removing the left panel 2 From the back of the unit, slide the right side chassis cover toward the rear of the unit and remove.

  • Page 50: Figure 28: Front Bezel Anchor Screw

    Installation and Service Guide: Color Controller E-85 Replacing parts To remove the front panel 1 Remove the anchor screw from the front bezel. Figure 28: Front bezel anchor screw 2 Release the six tabs and pull the front bezel off.

  • Page 51: Fiery Quicktouch Display Module

    4 Slide the left chassis cover into place and secure with two screws on backside of the unit. Fiery QuickTouch display module Fiery QuickTouch is attached to the top panel of the E-85. Follow the directions to remove the chassis covers. See “Opening the E-85”...
  • Page 52 Installation and Service Guide: Color Controller E-85 Replacing parts 3 Stabilize the unit and set the Fiery QuickTouch on its side atop the unit. 4 Remove the two connectors to the Fiery QuickTouch. a Remove the power harness by unplugging it.
  • Page 53 Installation and Service Guide: Color Controller E-85 Replacing parts b Remove the two screws from the USB connector and then unplug the connector. Caution: Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery QuickTouch unit.

  • Page 54: Removing And Replacing Boards

    Installation and Service Guide: Color Controller E-85 Replacing parts 7 Rotate the Fiery QuickTouch 45 degrees. 8 Remove the top bezel. Replace the Fiery QuickTouch 1 Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the bezel and Fiery QuickTouch align.Insert the spring washer, then the screw with washer and tighten.

  • Page 55: Printer Interface Board

    Printer interface board The printer interface board is a custom board connected to the motherboard. It processes image data and allows the E-85 to communicate with the printer.

  • Page 56: Graphics Board

    The motherboard contains two CPUs. The CPUs control the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-85 and external devices. If you are installing a replacement motherboard, be sure to order the correct motherboard kit for your system and tag...

  • Page 57: Motherboard Replacement Overview

    Installation and Service Guide: Color Controller E-85 Replacing parts Motherboard replacement overview You suspect a faulty motherboard or hard disk drive Replace the hard disk drive. page Reinstall system software. page 97 Reassemble system Problem solved? and verify functionality. Reinstall old hard disk drive.

  • Page 58: Motherboard Parts And Connectors

    Never allow any metal to touch the solder contacts on the underside of the motherboard, especially beneath the battery socket. Improper handling can short-circuit and permanently damage the motherboard. To remove motherboard components from the motherboard 1 Shut down the E-85, remove all cables from the back, and then open the system (see page 48).

  • Page 59: Replacing The Motherboard

    Transferring options permanently customizes the new motherboard so that it cannot be returned to inventory and cannot be installed in another E-85. If the new motherboard does not solve the problem, do not transfer options. Return the new motherboard and unused motherboard replacement dongle to inventory.
  • Page 60 Installation and Service Guide: Color Controller E-85 Replacing parts Transfer options to the new motherboard using the motherboard replacement dongle (for details, see page 63). • To install the motherboard 1 If protective covers are present on the CPU sockets on the new motherboard, remove them. Then install the covers on the CPU sockets on the old motherboard to protect the circuitry.

  • Page 61: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    44). 4 Replace the graphics board to the PCI-E x8 (lowest) connector. 5 Reassemble the E-85 but do not power on the system. Verifying new motherboard installation, and transferring options and BIOS information After you install a new motherboard and reassemble the system, do the following: •...
  • Page 62 At this point the E-85 is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the Fiery QuickTouch screen.

  • Page 63: Replacing Parts On The Motherboard

    To transfer options and BIOS information to the new motherboard Note: This procedure, which takes approximately 15-20 minutes, assumes that the E-85 is fully assembled with the new motherboard, and verified in Service Mode (see page 62).

  • Page 64: Motherboard Battery

    GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften. To replace the motherboard battery 1 Shut down the E-85, remove all cables from the back, and open the system (see page 48).

  • Page 65: Figure 33: Motherboard Battery

    5 To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces up. 6 Press the battery down into the socket until it snaps into place. Make sure that the battery is securely installed in the socket. 7 Reassemble the E-85 and verify its functionality (see page 83).

  • Page 66: Dimms

    CPU 1 CPU 0 The E-85 standard configuration provides four 4GB DIMMs, for a total of 16GB of memory (Socket A0 for both Set 0 and Set 1, and Socket B0 for both Set 0 and Set 1). Note: DIMMs must be correctly installed in order for the E-85 to function properly. To ensure proper operation, replace DIMMs only with approved replacement DIMMs from EFI.
  • Page 67 Set 1 - Socket D0 Set 1 - Socket D1 To replace a DIMM 1 Shut down the E-85, remove all cables from the back, and open the system (see page 48). To access the DIMMs, you must remove the left panel.

  • Page 68: Figure 35: Releasing A Dimm

    Note: DIMMs fit in the socket only one way. The notch on the bottom of each DIMM should line up with the notch in the socket. Make sure that the levers close securely around the ends of the DIMM and each DIMM is fully seated in its socket. 5 Reassemble the E-85 and verify its functionality (see page 83).

  • Page 69: Motherboard Cpus

    Installation and Service Guide: Color Controller E-85 Replacing parts Motherboard CPUs The CPUs are installed in Zero Insertion Force (ZIF) sockets on the motherboard. Before removing a CPU from its socket, you must disconnect the CPU fan cable from the motherboard and remove the CPU cooling assembly from the motherboard.

  • Page 70: Figure 37: Removing/Replacing The Cpu Cooling Assembly

    To remove a CPU cooling assembly 1 Shut down the E-85, remove all cables from the back, and then open the system (see page 48).

  • Page 71: Figure 38: Replacing A Cpu

    Installation and Service Guide: Color Controller E-85 Replacing parts 3 Grasp the CPU by its edges, gently lift it from the socket and place it on an antistatic surface. Important: You may have to insert a small, non-magnetic flathead screwdriver between the CPU and the socket to partially disengage the CPU.

  • Page 72: Back Fan

    Inside the E-85, one back fan runs continuously when the system is on. The fan circulates air inside the E-85 to cool integrated circuits within the system. You should hear the fan start as soon as you power on the E-85. If you do not hear the...

  • Page 73: Figure 39: Removing/Replacing The Back Fan

    Installation and Service Guide: Color Controller E-85 Replacing parts 3 Remove the four plastic rivets that secure the fan to the chassis, and then remove the fan. To remove a rivet, use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers or a screwdriver.

  • Page 74: Power Supply

    Caution: Do not open the power supply for service or troubleshooting purposes. Opening the power supply will void the warranty. To remove the power supply 1 Shut down the E-85, remove all cables from the back, and then open the system (see page 48).

  • Page 75: Figure 40: Removing/Replacing The Power Supply

    Power supply unit Chassis bar Screw (1 of 4) Note: To service the power supply, place the E-85 in an upright position. To replace the power supply 1 Make sure that the E-85 is in upright position. 2 Position the power supply inside the chassis (see Figure 40 on page 75).

  • Page 76: Hard Disk Drives

    Fiery Graphic Arts Package, once the software is reinstalled. This section includes separate procedures for replacing a hard disk drive installed inside the E-85 and replacing a hard disk drive installed inside the enclosure of the HDD Security Option.

  • Page 77: Servicing Hard Disk Drives Inside The E-85

    If you are replacing a hard disk drive with a new one, you must have the following: The appropriate system software and documentation for the E-85 you are servicing • A compatible version of the user software for the networked computers that will be printing to the E-85 • Servicing hard disk drives inside the E-85 This section describes how to remove and replace hard disk drives installed inside the E-85.

  • Page 78: Figure 41: E-85 Hard Disk Drives (Hdds)

    (for more information, see page 27). 2 Shut down the E-85, remove all cables from the back, and then open the system (see page 48). To access the hard disk drives, you must remove the left panel.

  • Page 79: Figure 42: Removing/Replacing The Hard Disk Drive With Sled

    Installation and Service Guide: Color Controller E-85 Replacing parts 6 Press the latches on the sides of the hard disk drive and slide the hard disk drive assembly out from the chassis (see Figure 42). Figure 42: Removing/replacing the hard disk drive with sled HDD1 (2.5 inch)

  • Page 80: Servicing Hard Disk Drives Inside The Security Enclosure

    9 If you replaced a hard disk drive with a new hard disk drive, install system software and user software (see page 97). If a startup error appears on the monitor when you power on the E-85, check the connections. 10 Verify E-85 functionality (see page 83).

  • Page 81: Dvd Drive

    4 Power on the enclosure using the enclosure’s main power button. 5 Install system software (see page 100). If a startup error appears on the monitor when you power on the E-85, check the connections. 6 Verify E-85 functionality (see page 83).

  • Page 82: Figure 43: Removing/Replacing The Dvd Drive

    3 Connect the data/power cables to the connectors on the back of the DVD drive. Make sure that the other ends of the cable are connected to the power supply and to Mini SAS on the motherboard. 4 Reassemble the E-85 and verify its functionality (see page...

  • Page 83: Restoring And Verifying Functionality After Service

    Installation and Service Guide: Color Controller E-85 Replacing parts Restoring and verifying functionality after service Complete your inspection and service by reassembling and verifying the E-85. Warning: Do not lift the E-85 without assistance. Follow standard ESD precautions when handling internal components (see page 11).
  • Page 84 20). 5 Power on the E-85 (see page 38). If the E-85 does not start, see startup problems in “Table 6: E-85 error messages and conditions” on page 109. 6 Print the Test Page and the Server Configuration page (page 27).

  • Page 85: Performing Backup And Restore

    You can access Fiery System Restore from the WebTools or Fiery QuickTouch. This backup captures all settings and files on the E-85. You can create a backup and restore the backup when the E-85 is not working. You can also schedule the automatic backup.

  • Page 86: Backup Recommendations

    Installation and Service Guide: Color Controller E-85 Performing Backup and Restore Backup method Description of backup image Bootable option Possible Restore method destination • Fiery System Restore in Customized image, manually Bootable option USB device or If bootable, WebTools or Fiery backed up.

  • Page 87: When Backing Up An Existing E-85 Installation

    • For an existing E-85 installation, first check if a backup image exists either on the server or an external location.If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation.
  • Page 88 1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible). 2 Start a web browser and access the E-85 by entering the server name or IP address of the E-85. 3 In WebTools, select Configure icon on the left side.

  • Page 89: Restoring The System Configuration

    If you could not save a system configuration file, you must configure Setup. After you exit Setup and the E-85 reboots, ask the site administrator to restore any archived settings and files. For more information, see Configuration and Setup, which is part of the user documentation set.
  • Page 90 2 Select Enable automatic backup, and select when you want to start the backup process on the E-85. Note: The backup process takes more than an hour to complete and it requires the E-85 to be Idle status. If the E-85 is not in Idle status, the backup process does not start.
  • Page 91 Restore from a local image • Restore from a USB storage device • Restore from the factory default image 4 If you select a restore from a USB drive, make sure to connect the USB drive to the USB connector on the E-85.

  • Page 92: Using Fiery System Installer

    Important: It is recommended that you create system backups periodically. You can perform the following tasks from Fiery System Installer. New Installation: Installs the system software from the media shipped with the E-85. Use this option only when the •...

  • Page 93: Restore With Fiery System Installer

    If you select, Create bootable media, the USB device or hard disk drive specified as a destination becomes a • bootable media. Select this option when you want to boot the E-85 from the backup media to avoid the situation where the HDD fails and cannot boot the E-85. See page 93 for booting from the bootable media.

  • Page 94: Using Bootable Backup Media To Restore

    When the menu appears, specify a language. 2 If your backup file is stored in the USB drive or external hard disk, attach the device to the E-85. 3 From “What do you want to do?” screen, select Restore from backup or recovery partition.

  • Page 95: Platform Utilities

    To restore from the bootable media, you must have created a backup with the Create bootable media option. If you have created a backup as bootable backup media, follow these instructions. Important: This procedure requires a monitor, mouse, and keyboard to be attached to the E-85. 1 Shut down the E-85.

  • Page 96: Installing System Software

    The following issues apply to the scenario where you reinstall the system from the System Software DVDs. • When you reinstall system software, all jobs in all print queues and all jobs archived locally on the E-85 hard disk Jobs: are deleted.

  • Page 97: Installing System Software

    Save and export to an external hard drive USB storage device or network folder any custom simulation profiles and custom spot color settings, if possible. Important: Remove all dongles and devices, on the E-85 except the keyboard and mouse. If you do not remove dongles or devices, the system software installation will fail.
  • Page 98 DVD and insert the User Software DVD 4. When the contents of the User Software DVD 4 are copied to the hard disk (approximately eight minutes after), eject the User Software DVD 4. The E-85 reboots to begin the software installation.
  • Page 99 Fiery.1 11 Follow the on-screen instructions in the Fiery Setup Wizard to configure the E-85 for the customer’s print environment. Once you have completed configuring the Fiery Setup Wizard, you must restart the server for the changes to take effect.

  • Page 100: System Software Installation Error Messages

    If you are not prompted to save the log, record the error message. • • If the network cable and printer interface cables are still connected to the E-85, disconnect the cables and perform the installation again, starting from “Installing or upgrading the system and user software with Fiery System installer”...

  • Page 101: Installing Software Patches

    As part of reinstalling system software, you must reinstall software patches. For a list of patches that were installed on the E-85, see the Server Configuration page that you printed before reinstalling. You may also need to reinstall software patches as part of upgrading system software.

  • Page 102: Troubleshooting

    Troubleshooting This chapter identifies the source of common problems that may occur with the E-85 and suggests ways of correcting them. Suggested actions may include reading user documentation. Troubleshooting process Problems may occur in one of the following areas: Inside the E-85 •...

  • Page 103: Checking Interface Cables

    Before removing the left panel of the E-85 to check internal components, eliminate the most obvious sources of problems. Verify the following: All interface cables to the system are plugged into the proper connectors on the connector panel of the E-85 (see •...

  • Page 104: Inspecting The System

    Make sure that each connector is properly aligned with its mating connector. If the pins are offset from each other, the • board affected will not function properly. 3 Reassemble the E-85 and verify its functionality (see page 83). Inspecting the system...
  • Page 105 When the problem occurs, collect logs by doing the following: Fiery QuickTouch, page 1 Log into the E-85. You can log into the E-85 with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop. 2 On a web browser, type the following URL: http://10.10.100.2:8080/getlog Note: You may need to either add the URL to your trusted sites list, or set the URL to bypass proxy depending on your network security settings.
  • Page 106 Installation and Service Guide: Color Controller E-85 Troubleshooting Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
  • Page 107 Installation and Service Guide: Color Controller E-85 Troubleshooting Conditions to verify Part and additional page references Each CPU is: CPU and CPU cooling assembly, page • Present • Installed in the correct socket • The correct speed (CPU speeds must match) •...

  • Page 108: Error Messages And Conditions

    Important: Do not install a new hard disk drive and a new motherboard in the E-85 at the same time. If you suspect that the E-85 needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software.
  • Page 109 Installation and Service Guide: Color Controller E-85 Troubleshooting E-85 error messages and conditions Table 6: Symptom Possible cause Suggested action Beep codes during startup 4 beeps, followed by 3 beeps, Missing, unmatched, incorrect, or 1 Check for missing DIMMs and reseat the DIMMs to...
  • Page 110 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action Startup (continued) Fiery QuickTouch is One of the following: 1 Recheck the Fiery QuickTouch cable connection. If the discolored and/or no logo problem persists, replace the Fiery QuickTouch (see •...
  • Page 111 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action Startup (continued) System does not display the One of the following: 1 Power off, wait 10 seconds, and then power on again. Windows Log on window •...
  • Page 112 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action Startup (continued) Monitor does not light after One of the following: 1 Recheck the monitor connections to power and to the three minutes. E-85. • Faulty monitor or monitor connections 2 Make sure that the monitor is powered on.
  • Page 113 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action Startup (continued) System does not immediately One of the following: 1 Recheck all cables and connections. respond before the Windows • Corrupt system software 2 Restore the backup, or reinstall system software logo screen.
  • Page 114 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action Startup (continued) System hangs during One of the following: 1 Make sure that no DVD is in the media drive during Windows control of startup, startup, and then reboot the system.
  • Page 115 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action Startup (continued) System hangs during See previous page. (Continued from previous page.) Windows control of startup, 7 If the problem persists, verify the CPU and CPU fan...
  • Page 116 When you • The hard disk drive may have reboot the E-85, the hard disk drive will be moved to fallen to the bottom of the boot the top of the boot order in the BIOS.
  • Page 117 Suggested action Shutdown Fiery QuickTouch LCD The system has been powered off 1 Power on the E-85 by pressing the power button on the remains lit even after the manually using the power button on front panel. system has shut down.
  • Page 118 Installation and Service Guide: Color Controller E-85 Troubleshooting Symptom Possible cause Suggested action System problems (continued) System performs slowly or One of the following: 1 Check the DIMMs and reseat them to remove any hangs periodically. oxidation on the connectors (see page 66).
  • Page 119 1 Make sure the printer is powered on and ready to print. • The printer is not ready to print 2 Check again that the printer interface cables are present and properly connected to the E-85 and the • Problem with the connection printer (see Figure 3 on page 19).
  • Page 120 1 Make sure the printer is powered on and ready to print. • Interface cable between E-85 and 2 Check again that the printer interface cables are printer is loose or disconnected present and properly connected to the E-85 and the printer (see Figure 3 on page 19). •...
  • Page 121 If the problem persists, replace the faulty drive. Wrong/Missing Dongle One of the following: 1 Install the correct dongle on the E-85 USB port and repeat the options transfer procedure (see • The wrong dongle or no dongle is “Transferring options and BIOS information to the...
  • Page 122 Network If you suspect a network problem, consider the following: • If the E-85 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address. •...
  • Page 123 E-85 and the to print. printer. 2 Recheck that the printer interface cables are present and properly connected to the E-85 and the printer (see Figure 3 on page 19). 3 If the problem persists, power off/on the printer and the E-85, waiting one minute after the E-85 reaches Idle before you power on the printer.
  • Page 124 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-85 and the workstation is working by downloading a Test Page from the workstation or printing a simple file, such as a text file.
  • Page 125 PostScript or application error 1 Cancel the E-85 print job. one or a few pages. 2 If this fails to clear the problem, reboot the E-85. 3 If the problem persists, right-click Fiery Bar, and in the shortcut menu click Clear Server.
  • Page 126 Request that the site administrator recalibrate the E-85. For more information, see Color Printing, which is part of the user documentation set. 3 If the problem persists after recalibration, the calibration information on the hard disk drive may be corrupt.
  • Page 127 Printing (continued) Color quality is not consistent. Loose or faulty cable connections, or 1 Recheck the printer interface cables and connections at problem with the printer interface the back of E-85 and the printer (see page 17). (Continued from previous board 2 Reboot the E-85.
  • Page 128 If the problem persists, replace the faulty drive. Loose or faulty cable connections, or 1 Recheck the printer interface cables and connections at problem with the printer interface the back of the E-85 and the printer (see Figure 3 board page 19).

  • Page 129: Troubleshooting Information

    E-85 and printer. from the Press Interface. Stock Library interface. If the user can print the E-85 Test Page but cannot print a job from a computer on the network, request that the site administrator do the following: • Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 130: Job Error Report

    • Version of E-85 user software installed • Description of any other actions performed on the E-85 during the same time period • b Optional: To include the raster in the report, select Rasters. The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the report.

  • Page 131: System Logs

    System Logs The E-85 provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

  • Page 132: Specifications

    Specifications This chapter provides an overview of E-85 features. Hardware features • (2) quad-core Intel Xeon E5-2637 V4 CPU (3.5GHz, up to 3.7GHz with Turbo) • (4) 4GB DIMMs RJ-45 connectors for 10Mbps, 100Mbps, or 1000Mbps connectivity over twisted pair cable •...

  • Page 133: Safety And Emissions Compliance

    Installation and Service Guide: Color Controller E-85 Specifications Safety and emissions compliance The E-85 is certified to meet the Restriction of Hazardous Substances Directive (RoHS). In addition, it meets or surpasses the following government standards: Safety approvals • IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013 UL 60950-1:2007 R10.14 (TUV NRTL)

  • Page 134: Servicing The System With Furniture

    For the assembly instruction on the Fiery NX Station, see the documentation provided with Fiery NX Station kit. Procedures If the E-85 is installed in the optional furniture, you need to remove it from the furniture before performing most service procedures.
  • Page 135 Installation and Service Guide: Color Controller E-85 Servicing the System with Furniture 2 Open the back door of the NX Station and remove all the cables from the connector panel of the E-85. 3 Pull the server tray of the NX Station out of the stand.

  • Page 136: Index

    Index checking Numerics cables 103 1 file(s) copied 120 errors 108 internal components 103 activate power & cable message 119, 120 Fiery Compose 99 checklist for service calls 15, 26 Fiery Impose 99 Clear Server command 36 activated clock 117 options 97 closing the system 83 Color Charts 35...
  • Page 137 Installation and Service Guide: Color Controller E-85 Index error messages 108, 120–121 Functions menu network 122 Shut Down 41 printing 123–129 furniture 134–?? startup 109–116 system problems 117–119 graphics board 56 DIMMs beep code for 109 configurations 66 hard disk drives 76–80...
  • Page 138 Installation and Service Guide: Color Controller E-85 Index verifying in Service Mode 61–63 Resume Printing command 34 mouse 20 Run Diagnostics command 35 network cable 22 saving the configuration 97 network problems 122 security Enclosure 80 networks server configuration page 27...
  • Page 139 Installation and Service Guide: Color Controller E-85 Index verifying new motherboard installation 61 voltages checking 23, 38 Wrong/Missing dongle 121...

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