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EFI EB-34 Installation And Service Manual

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Printer Controller EB-34
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change. For a current parts list,
contact your authorized service/support center.

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Summary of Contents for EFI EB-34

  • Page 1 Printer Controller EB-34 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Completing installation and starting up ................20 Using the EB-34 .
  • Page 4 When backing up an existing EB-34 installation ........
  • Page 5 Installation and Service Guide: Printer Controller EB-34 Contents Installing System Software ................85 When you reinstall from the System Software DVDs.

  • Page 6: List Of Figures

    Figure 10: Power cable connections inside the EB-34 ....... . .
  • Page 7 Installation and Service Guide: Printer Controller EB-34 List of Figures Figure 29: Removing/replacing the hard disk drive from the hard disk drive bracket ......68 Figure 30: Removing/replacing the DVD drive bracket.

  • Page 8: Introduction

    8210S/8200S/8120S/8110S/8100S and Pro 8220/8210/8120/8110. With the EB-34, customers can use the copier as a PostScript printer and scanner. Once it is connected to the copier through the network, customers can print to the EB-34 from supported client computers on the network.

  • Page 9: Before You Service The Eb-34

    Installation and Service Guide: Printer Controller EB-34 Introduction Before you service the EB-34 Before you service the EB-34, it is strongly recommended that you make sure that you have the required tools (page and carefully review all precautions. Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an expensive component, check internal and external connections.
  • Page 10 Do not plug the EB-34 into a switchable power outlet. This can result in the EB-34 being turned off accidentally. • Never set any liquid on or near the EB-34 or the copier. If liquid is spilled into the EB-34 or the copier, disconnect the power cable immediately.

  • Page 11: Creating An Electrostatic Discharge (Esd) Safe Environment

    Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you unpack the EB-34 from the carton for the first time, touch a metal area of the copier to discharge the static on your body.
  • Page 12 Installation and Service Guide: Printer Controller EB-34 Introduction Power Supply Cord Notice Caution: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/ installed near the equipment and is easily accessible. Lithium Battery Notice Caution: There is a danger of explosion if the battery is replaced with an incorrect type.

  • Page 13: Installing Hardware

    About the installation process It is strongly recommended that you review this chapter before you install the EB-34. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.

  • Page 14: Checking The Customer Site

    6 Complete the installation (see page 20). Remind site administrator to install current user software on client computers that print to the EB-34 (see Printing and Utilities, which are part of the user documentation set). Checking the customer site Before you install the EB-34, check site conditions and inform the customer of any installation requirements.

  • Page 15: Setting Customer Expectations

    • Is a dedicated, grounded electrical outlet for the EB-34 available near the copier? Do not run the EB-34 and the copier on the same circuit. If the customer has provided one, use a surge suppressor for the EB-34. Important: Will the network be available at the time of installation? (See the network administrator.) •...

  • Page 16: Unpacking The Eb-34

    3 Give the media pack to the customer or network administrator. Let the customer or network administrator know that in order to take full advantage of the EB-34, the user software must be installed on computers that will print to the EB-34.

  • Page 17: Connecting The Eb-34

    Connect to the copier • Connect to the network To connect to power 1 Connect one end of the EB-34 power cable to the power connector on the back of the EB-34 (see Figure 6 on page 34). 2 Connect the other end of the EB-34 power cable to a power outlet.
  • Page 18 SP4-201-012[1] 3 Make sure that the EB-34 and the copier are powered off. 4 Connect the copier interface cable (crossover Ethernet cable) from the lower Ethernet port on the EB-34 connector panel to the copier (see Figure 6 on page 34).

  • Page 19: Figure 3: Straight-Through And Crossover Ethernet Cables

    After power on, the site administrator should perform network setup, verify the network connection, verify that the EB-34 appears in the list of printers, and then print a few test documents from a networked computer that will use the EB-34. For more information, see Configuration and Setup.

  • Page 20: Configuring A Static Ip Address For The Eb-34

    Configuring a static IP address for the EB-34 If the customer requires the EB-34 to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the network administrator and configure the EB-34 as described in the following procedure.
  • Page 21 11 Inform the site administrator that the EB-34 user software must be installed on networked computers that print to the EB-34. 12 Ask the site administrator to make sure that all media (DVDs and/or CDs) shipped with the EB-34 are stored in a safe location accessible to you.

  • Page 22: Using The

    Solid green: The EB-34 is powered on and in the Idle state. • Solid amber: The EB-34 is powered off, but the AC power cable is plugged into the power source. The control panel LCD continues to draw power when the EB-34 is powered off.

  • Page 23: Buttons

    Using the copier touch panel There are tabs on the copier touch panel that are specific to the EB-34. They provide many of the same controls available from Command WorkStation and allow you to view status information, print system pages, and set up...

  • Page 24: Main Tab

    Suspend print activity between the EB-34 and the copier. Use this command to interrupt the current EB-34 job so that you can perform maintenance tasks. Jobs continue to process on the EB-34. After you complete maintenance, choose Resume Printing to continue printing jobs from the EB-34.

  • Page 25: Fiery Tab

    Clears the Job Log from the EB-34. Clear Server Clears all jobs in all server queues, as well as all jobs archived on the EB-34 hard disk, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window).

  • Page 26: Printing Eb-34 Pages

    You can print the following pages: • PS and PCL Test Pages: Lets you confirm that the EB-34-to-copier interface is working properly. The Test Pages provide black and white and grayscale samples helpful when troubleshooting problems with the copier or the EB- 34.

  • Page 27: Network Status Leds

    Caution: The copier interface cable included with the EB-34 is a crossover Ethernet cable that connects to the lower (crossover) Ethernet port on the EB-34 connector panel. The network cable at the customer site is a straight-through Ethernet cable that connects to the upper (straight-through) Ethernet port on the EB-34 connector panel.

  • Page 28: Starting, Shutting Down, Restarting, And Rebooting

    The customer will generally leave the EB-34 on all the time. Remember that when the EB-34 is powered off, network access to the copier is interrupted. Power off the EB-34 when you need to service it and before you remove or attach any cables to it.
  • Page 29 Installation and Service Guide: Printer Controller EB-34 Using the EB-34 If you are unable to shut down the EB-34 through the copier touch panel, power off by holding down the power button on the front of the EB-34 for up to eight seconds.
  • Page 30 Using the EB-34 To shut down, restart, or reboot from the control panel Always verify that the EB-34 is not in use before you begin the following procedure. 1 Make sure that the EB-34 is not receiving, processing, or printing any files.
  • Page 31 6 If you shut down the EB-34, do the following: • Press the orange Operation button on the top of the copier, after shutting down the EB-34. • Turn off the copier using the main power switch inside the front of the copier.

  • Page 32: Replacing Parts

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts Replacing Parts Generally, the EB-34 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 33: Eb-34 Diagrams

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts EB-34 diagrams The following figures provide an overview of EB-34 components. Figure 5: EB-34 front panel Control panel Reset button DVD drive Power button USB ports...

  • Page 34: Figure 6: Eb-34 Connector Panel

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts Figure 6: EB-34 connector panel DVI port (unused) Copier interface port (crossover Ethernet port) Monitor (VGA) port Video interface port (not used) USB ports (x2) Power cable Network port (straight-through Ethernet port)

  • Page 35: Figure 7: Internal Side View Of The Eb-34

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts Figure 7: Internal side view of the EB-34 Power supply Chassis fan Copier interface board slot DVD drive DIMM slots Hard disk drive CPU cooling assembly Motherboard Note: Cables, UIB, or front panel USB port are not shown...

  • Page 36: Figure 8: Exploded View Of Eb-34 Components

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts Figure 8: Exploded view of EB-34 components Front panel Copier interface board Hard disk drive SATA cable Hard disk drive bracket ‘0 Motherboard DVD drive bracket Hard disk drive Power supply...

  • Page 37: Figure 9: Data Cable Connections Inside The Eb-34

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts Figure 9: Data cable connections inside the EB-34 Cable From UIB cable User Interface Board Motherboard connector USB A1 Hard disk drive data cable Hard disk drive Motherboard connector SATA1 DVD data combo cable...

  • Page 38: Accessing Internal Components

    Chassis fan Motherboard connector SYSFAN Accessing internal components This section describes how to shut down and open the EB-34. Always use the following procedures when opening the EB-34 for inspection or service. Shutting down the system If the EB-34 is powered on, you must shut it down before you access internal components. See “Starting, shutting...

  • Page 39: Opening The Eb-34

    4 Place the EB-34 on a flat surface. Attach an ESD wrist strap before handling internal parts (see “Precautions” page 9). 5 Carefully position the EB-34 so that it is resting on its side and the internal components are facing up. Place removed components on a grounded, antistatic surface. To remove and replace the side panel...

  • Page 40: Figure 11: Removing/Replacing The Side Panel

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 4 Lift the side panel off the chassis. Figure 11: Removing/replacing the side panel Note: Before you replace the side panel, make sure the top and front panels are installed. 5 To replace the side panel, fit the front edge of the panel under the front panel, and then slide the side panel in place.

  • Page 41: Figure 12: Removing/Replacing The Top Panel

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 2 From inside the chassis, bend the four tabs that secure the top panel to the chassis until they disengage the slots in the chassis, and then lift the top panel away from the chassis.

  • Page 42: Removing And Replacing Eb-34 Components

    Snap the tabs into place one at a time until all four tabs have engaged the chassis. Removing and replacing EB-34 components Before replacing costly components, be sure to verify the connections between the copier and the EB-34. Also, verify the connections of each replaceable EB-34 component. For more information about troubleshooting, see “Troubleshooting”...

  • Page 43: Copier Interface Board

    Figure 14: Copier interface board To remove the copier interface board 1 Shut down and open the EB-34 (see pages 38). To remove the copier interface board, you must remove the side panel. 2 Remove the two mounting bracket screws that attach the copier interface board to the chassis.

  • Page 44: User Interface Board

    3 Reassemble the EB-34 and verify its functionality (see page 72). User Interface Board The User Interface Board (UIB) provides the interface between the EB-34 and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) •...

  • Page 45: Figure 15: Diagram Of The User Interface Board (Front And Back)

    Activity lights (LEDs) To remove the User Interface Board 1 Shut down and open the EB-34 (see pages 38). To access the User Interface Board, you must remove the side, top, and front panels. 2 Detach the UIB cable from the connector on the top of the UIB.

  • Page 46: Motherboard

    72). Motherboard This section describes the battery and default jumper settings on the EB-34 motherboard, as well as procedures for removing and replacing the motherboard. Note: Do not move or change any of the default jumper configurations on the motherboard.

  • Page 47: Figure 17: Motherboard Battery

    VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion. To replace the battery 1 Access and open the EB-34 as described on page 2 Locate the battery on the motherboard (see Figure 19 on page 49).
  • Page 48 1 On a client computer that is connected to the same network as the EB-34, open a Web browser window. 2 In the URL field of the browser, type the IP address or DNS name of the EB-34, and press Enter.

  • Page 49: Figure 18: Cable Connections For Power Button

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts • Reset button: J20, pins 5 (green cable) and 7 (white cable) Figure 18: Cable connections for power button Power button Reset button Figure 19: Diagram of the EB-34 motherboard DVD drive connector (SATA0)
  • Page 50 Caution: Follow standard ESD precautions while handling the motherboard and all components. For details, see “Precautions” on page 9. To remove motherboard components from the motherboard 1 Access and open the EB-34, as described on page 2 Remove the following cables attached to the motherboard: •...

  • Page 51: Figure 20: Removing The Motherboard From The Chassis

    Replacing the motherboard Use the following procedure to install the motherboard in the EB-34 chassis. Important: Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in this section may corrupt the system (not easily repaired in the field) or result in an incomplete installation.
  • Page 52 • First, replace the HDD and install system software. Always replace a faulty HDD with a new HDD. Transferring a HDD from one EB-34 to another is incorrect and strongly discouraged. • If the problem persists, reinstall the original HDD in the system, and then replace the motherboard.
  • Page 53 Installation and Service Guide: Printer Controller EB-34 Replacing Parts To replace the motherboard 1 If you are installing a new motherboard, do the following: • Install the DIMM(s) from the old motherboard onto the new motherboard (see page 56). •...

  • Page 54: Verifying New Motherboard Installation And Transferring Options

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts To replace motherboard components 1 Replace the following cables to the motherboard (for the location of each connector on the motherboard, see Figure 9 on page 37 and Figure 10 on page 38): •...
  • Page 55 To enter Service Mode and verify the system Note: This procedure assumes that the EB-34 is powered off, no media is in the DVD drive, you have installed a new motherboard, and that you have reassembled the EB-34 and attached external cables.

  • Page 56: Replacing Parts On The Motherboard

    To transfer options and BIOS information to the new motherboard Note: This procedure, which takes approximately 15-20 minutes, assumes that the EB-34 is fully assembled with the new motherboard, and verified in Service Mode (see page 55).

  • Page 57: Figure 21: Removing Or Replacing A Dimm

    Replacing Parts To remove or replace a DIMM 1 Shut down and open the EB-34 (see pages 38). To remove a DIMM, you must remove the side panel. 2 To release a DIMM, push outward on the levers on each side of the DIMM.

  • Page 58: Cpu And Cpu Cooling Assembly

    Note: Do not remove the CPU fan from the heatsink. Figure 22: CPU cooling assembly CPU fan Socket lever Heatsink CPU socket on motherboard Load plate To remove a CPU 1 Access and open the EB-34, as described on page 2 Remove the motherboard components (see page 50).

  • Page 59: Figure 23: Removing The Cpu Cooling Assembly

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 3 Remove the power supply (see page 64). 4 Remove the motherboard from the chassis (see page 50). Place the motherboard on a flat, antistatic surface. 5 Remove the CPU fan cable from motherboard connector CPUFAN.

  • Page 60: Figure 24: Removing/Replacing The Cpu

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 9 Open the load plate (see Figure 24). Figure 24: Removing/replacing the CPU Socket lever in the locked position Socket lever in the open position Flat corner of socket border Yellow triangle Load plate open 10 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

  • Page 61: Figure 25: Locating The Flat Corner Of The Cpu Socket

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 3 Place the CPU in the socket (see Figure 24 on page 60). The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket.

  • Page 62: Chassis Fan

    A fan mounted inside the chassis blows air out of the EB-34 to cool components. The chassis fan runs continuously when the system is on. You should hear the chassis fan start as soon as you power on the EB-34. If you do not hear the...

  • Page 63: Power Supply

    72). Power supply This section describes how to remove and replace the EB-34 power supply. For more information on the power supply, “Specifications” on page 112. You can check power supply functionality using a multimeter at the power cable connectors supplying power to the motherboard, CPU, HDD, and DVD drive.
  • Page 64 Replacing Parts To remove the power supply 1 Shut down and open the EB-34 (see pages 38). To access the power supply, you must remove the side panel. 2 Remove the following cables and components from the motherboard to provide room for removing the power supply: •...

  • Page 65: Figure 27: Removing/Replacing The Power Supply

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 9 Lift the power supply out of the chassis, taking care to gather the power supply cables. Figure 27: Removing/replacing the power supply Power supply cables Power supply Screw (1 of 5) To replace the power supply 1 Attach the power switch leads to the terminals on the power switch.

  • Page 66: Hard Disk Drive

    Proper handling Improper handling can damage a hard disk drive. Handle hard disk drives with extreme care. • Use proper ESD practices when grounding yourself and the EB-34. • Keep magnets and magnetic-sensitive objects away from the hard disk drive.
  • Page 67 The appropriate system software and documentation for the EB-34. • A compatible version of the user software for the networked computers that will print to the EB-34. To remove the hard disk drive 1 If you are removing the hard disk drive in order to install a new drive, give the network administrator the opportunity to print the Job Log and save any custom simulations.

  • Page 68: Figure 28: Removing/Replacing The Hard Disk Drive Bracket

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 7 Lift the hard disk drive bracket out of the chassis (see Figure 28). Caution: Avoid striking the motherboard as you remove the hard disk drive bracket. Figure 28: Removing/replacing the hard disk drive bracket...
  • Page 69 Caution: Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the EB-34 needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system...

  • Page 70: Dvd Drive

    78). If a startup error displays on the control panel when you power on the EB-34, check the connections. 10 If you installed a new hard disk drive, make sure to reset the date and time in Setup. For more information, see Configure Help.

  • Page 71: Figure 30: Removing/Replacing The Dvd Drive Bracket

    Installation and Service Guide: Printer Controller EB-34 Replacing Parts 5 Slide the DVD drive bracket out the front of the chassis. Figure 30: Removing/replacing the DVD drive bracket Screw (1 of 3) DVD drive attached to the bracket 6 Remove the four screws that attach the DVD drive to the bracket.

  • Page 72: Restoring And Verifying Functionality After Service

    • Cables do not lie on or against any internal heating element • Cables do not interfere with opening or closing EB-34 panels • Cable slack is secured with a tie-wrap 2 Restore the EB-34 to the upright position.
  • Page 73 Installation and Service Guide: Printer Controller EB-34 Replacing Parts 7 Print the Test Page and Configuration page. • If the EB-34 does not start up, see startup problems on page 102. • If pages do not print, verify that the interface cables are properly connected (see printing problems on page 110).

  • Page 74: Performing Backup And Restore

    Performing Backup and Restore This chapter provides information about how to back up or restore information to the system. The EB-34 ships with system software pre-installed on the hard disk drives (HDDs). A factory-installed backup partition is available for restore if there is no on-site usable backup.

  • Page 75: Backup Recommendations

    Installation and Service Guide: Printer Controller EB-34 Performing Backup and Restore Backup method Description of backup Bootable option Possible destination Restore method image • Fiery System Restore in Customized image, Non-bootable image Internal hard drive. Fiery System WebTools: Home Tab >...

  • Page 76: When Backing Up An Existing Eb-34 Installation

    When backing up an existing EB-34 installation • For an existing EB-34 installation, first check if a backup image exists either on the server or an external location. • If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation.
  • Page 77 1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible). 2 Start a web browser and access the EB-34 by entering the server name or IP address of the EB-34. 3 From WebTools, select Configure tab > Launch Configure.

  • Page 78: Restoring The System Configuration

    Fiery System Restore allows you to create a backup of the EB-34 for quick recovery later when any problem happens. You can restore the EB-34 either from images stored on the local hard disk, or from a USB drive. Fiery System Restore also provides the feature of creating the scheduled backups.
  • Page 79 2 Select Enable automatic backup, and select when you want to start the backup process on the EB-34. Note: The backup process takes more than an hour to complete and it requires the EB-34 to be Idle status. If the EB-34 is not in Idle status, the backup process does not start.

  • Page 80: Using Fiery System Installer

    • Restore from the factory default image 4 If you select a restore from a USB drive, make sure to connect the USB drive to the USB connector on the EB-34. 5 Click Continue. To restore the system by booting from a bootable USB flash drive •...

  • Page 81: Backup With Fiery System Installer

    Platform Utilities: You can perform the backup management tasks from this option such as erasing hard disks or using Windows Task Manager to explore the system. Note: You can use the EB-34 control panel to operate Fiery System Installer. You can also use a monitor, mouse, and keyboard attached if available.

  • Page 82: Restore With Fiery System Installer

    Insert System Software DVD 1. • Reboot the EB-34 (see page 28). • When the menu appears, specify a language. 2 If your backup file is stored in the USB drive or external hard disk, attach the device to the EB-34.

  • Page 83: Using Bootable Backup Media To Restore

    You can use this procedure to install the system software after you replaced the new hard disk drive. Important: This procedure requires a monitor, mouse, and keyboard to be attached to the EB-34. 1 Shut down the EB-34.

  • Page 84: Platform Utilities

    The boot device selection screen appears. If you see the Windows startup screen, reboot the EB-34 and repeat this step. 5 Using the up or down arrow key, move the cursor to the USB device that you attached to the EB-34. Select the item that starts with “UEFI:”.

  • Page 85: Installing System Software

    • Jobs: When you reinstall system software, all jobs in all print queues and all jobs archived locally on the EB-34 hard disk are deleted. To save jobs, ask the site administrator to save them to removable media or a network location, so they can be re-imported to the EB-34 after system software installation.

  • Page 86: Installing System Software

    EB-34. Using old user software with new system software may negatively affect the system. Installing system software Install both system software DVDs when you replace a hard disk drive or upgrade to the latest version of the EB-34 software. You can install software from the following disks: •...
  • Page 87 Fiery.1 11 Ask the site administrator to follow the on-screen instructions in the Fiery Setup Wizard to configure the EB-34 for the customer’s print environment. Once the configuration in the Fiery Setup Wizard is done, you must restart the server for the changes to take effect.
  • Page 88 1 Remind the site administrator to do the following: • Import archived jobs. Please note that some archived jobs may not print if you have upgraded the EB-34 to the newer version. • (Optional) Register Adobe Acrobat the first time you use it.

  • Page 89: System Software Installation Error Messages

    Check for Product Updates by copying and pasting a unique URL into a web browser from a client computer. Check for Product Updates is especially useful if your EB-34 cannot access the Internet, is behind a firewall, or is otherwise unable or not configured to seek and accept automatic updates from the Update Server (for instance, if you do not want—or the EB-34 is unable—to take advantage of the auto-download/auto-installation/auto-notification...

  • Page 90: Figure 32: Software Download Site Example (Page Varies By Product)

    Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some EB-34 print servers. To help you choose which updates to download, compare the list displayed with the EB-34 print server’s Configuration Page > Updates log.

  • Page 91: Installing And Activating Fiery Options

    To activate a server-based option: 1 On the EB-34 with a monitor, keyboard, and mouse, click Start > All Programs > Fiery > Fiery Command WorkStation. Or, from a client computer with the user software installed, click Start > All Programs > Fiery > Fiery Command WorkStation.
  • Page 92 For detailed installation and configuration instructions, see Utilities, which is part of the user documentation set. 2 On the computer, click Start > All Programs > Fiery > Fiery Command WorkStation. 3 In the server list, select the EB-34. 4 Choose Administrator from the user menu and type the appropriate password. Then click Login.

  • Page 93: Troubleshooting

    Installation and Service Guide: Printer Controller EB-34 Troubleshooting Troubleshooting This chapter identifies the source of common problems that may occur with the EB-34 and suggests ways of correcting the problems. Troubleshooting process Problems with the EB-34 configuration may occur in one of three areas: •...

  • Page 94: Checking External Connections

    102. Locate symptoms listed in the table to help you determine possible causes and steps to remedy them. Checking external connections Before removing the side and front panels of the EB-34 to check internal components, eliminate the most obvious sources of problems. Make sure that: •...
  • Page 95 1 Shut down and open the EB-34 (see pages 38). Caution: Before you touch any components inside the EB-34, attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the EB-34.

  • Page 96: Inspecting The System

    Installation and Service Guide: Printer Controller EB-34 Troubleshooting Inspecting the system Caution: If your initial checks of the cable and board connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in “Table 2: Verifying the system.
  • Page 97 Installation and Service Guide: Printer Controller EB-34 Troubleshooting Table 2: Verifying the system Conditions to verify Part and additional page references • Motherboard, including components and traces, appears undamaged, and no Motherboard, page 46 foreign objects are evident. • CPU is present, well-seated, and appears undamaged.
  • Page 98 Installation and Service Guide: Printer Controller EB-34 Troubleshooting Table 2: Verifying the system Conditions to verify Part and additional page references The power supply required is: Power supply, page 63 • Present • Correctly installed • Appears undamaged Cable connectors are: •...
  • Page 99 Installation and Service Guide: Printer Controller EB-34 Troubleshooting Table 2: Verifying the system Conditions to verify Part and additional page references Each cable required is: UIB cable, Figure 9 on page 37 • Present • The correct type • Installed in the correct connector •...

  • Page 100: Normal Startup Sequence

    Monitor power cable (not pictured) Normal startup sequence When you turn on or reboot the EB-34, the system runs the following startup routine on the EB-34 control panel. The sequence takes approximately two minutes to complete. The following table lists the normal startup sequence as it appears on the EB-34 Control Panel and on the monitor.

  • Page 101: Error Messages And Conditions

    • First, replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one EB-34 to another is incorrect and strongly discouraged. •...
  • Page 102 Installation and Service Guide: Printer Controller EB-34 Troubleshooting If replacing a component does not correct the problem, make sure that you reinstall the old component in the EB-34. Table 4: EB-34 error messages and conditions Symptom Possible cause Suggested action...
  • Page 103 Installation and Service Guide: Printer Controller EB-34 Troubleshooting Table 4: EB-34 error messages and conditions Symptom Possible cause Suggested action Startup (cont.) • EB-34 is getting power, UIB cable is not connected to the 1 Recheck all cables and connections.
  • Page 104 Installation and Service Guide: Printer Controller EB-34 Troubleshooting Table 4: EB-34 error messages and conditions Symptom Possible cause Suggested action Startup (cont.) Control panel screen Possibly one of the following: 1 Recheck all cables and connections. and Activity light •...
  • Page 105 When you • The hard disk drive may have fallen reboot the EB-34, the hard disk drive will be moved to to the bottom of the boot order in the top of the boot order in the BIOS.
  • Page 106 • The copier is not powered on. optional monitor, if copier and to the lower Ethernet port on the EB-34. • present). The copier is on but is not ready to 3 If the problem persists: print.
  • Page 107 1 Set the time and date in the BIOS: during system software • • The system time and date need to Power off the EB-34 and remove any media from the installation. be configured in the EB-34 BIOS. DVD drive. (If the battery was removed from •...
  • Page 108 If you suspect a network problem, keep in mind the following: • If the EB-34 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 109 System starts up slowly Possibly one of the following: 1 Make sure that the correct cables are connected to the then displays one or correct ports on the EB-34 connector panel. The upper • Network cable is connected to more DHCP error Ethernet port is for the network straight-through cable;...
  • Page 110 2 Make sure that the connection between the EB-34 and the workstation is working by downloading a Test Page from the workstation, or by printing a simple file such as a text file.
  • Page 111 3 Make sure that the appropriate printer files are installed. (For more information, see Printing.) If the user can print the EB-34 Test Page but cannot print a job from a computer on the network, make sure that the network administrator has: •...

  • Page 112: Specifications

    Supports AppleTalk and TCP/IP protocols simultaneously (for font download only). • Ethernet connector (upper port) that supports 10BaseT/100BaseTX/1000BaseT twisted pair network connectivity. • Ethernet connector (lower port) that provides the print and scan interface between the EB-34 and the copier.

  • Page 113: User Software

    For optimal performance, maintain current versions of the user software on every network computer used to print to the EB-34. User software may be installed directly on client computers, or over a network via the Fiery User Software Installer that resides on the EB-34.

  • Page 114: Index

    Index Numerics clearing the CMOS 48 clock 107 10BaseT/100BaseTX/1000BaseT 19 closing the system 72 CMOS 48 AC connector 94 components Acrobat/PitStop DVD 92 checking 94 activation exploded view of 36 Fiery option, client-based 91 configuration Fiery option, server-based 91 backing up 86 activity light 22, 44, 102, 103, 104 restoring 78 status during startup 104...
  • Page 115 Installation and Service Guide: Printer Controller EB-34 Index DHCP network environment 20 Configuration page 26 diagnostics, Ethernet address 108 Font List 26 DIMMs Job Log 26 configuration 112 installing 57 hard disk drive (HDD) 66, 69 replacing 57 bracket 67, 70...
  • Page 116 Installation and Service Guide: Printer Controller EB-34 Index jumper pins 48 server 87 removal of 50 software install 78 transferring options to 55, 56 reset and power buttons 23, 29, 49 verifying in Service Mode 54, 54–56 reset button 33...
  • Page 117 Installation and Service Guide: Printer Controller EB-34 Index upgrading software 86–88 USB hub cables 37, 38 USB ports 94 user interface board (UIB) activity light 44 description 44 display window 44 line selection buttons 44 menu button 44 removing 45...

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