Table of Contents
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Troubleshooting
This chapter identifies the source of common problems that may occur with the E-85 and suggests ways of correcting
them. Suggested actions may include reading user documentation.
Troubleshooting process
Problems may occur in one of the following areas:
Inside the E-85
•
In the interface between the E-85 and the printer
•
•
In the interface between the E-85 and the workstations or computers to which it is connected
Troubleshooting the printer, network, remote computers, software applications, and Windows operating system is beyond
the scope of this chapter.
Caution: When performing the service procedures described in this chapter, follow the precautions listed on
Install new components only when necessary. If you determine that a component that you removed is not faulty, reinstall it.
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to solve problems quickly with a minimum of troubleshooting. Start by
verifying that the network is functioning, no unauthorized software or hardware is installed on the E-85, and the problem
is not with a particular print job or application. To help verify these issues, contact the on-site administrator.
Most problems with the E-85 are caused by loose board or cable connections; therefore, this section begins by describing
the quick checks you can do to locate and fix these more obvious problems. Check the external connections to the back of
the E-85 before you check internal board and cable connections or replace any components.
For problems that persist after you check the external and internal connections, this section provides a comprehensive list
of internal and external checks that may help you remedy the problem.
This section includes the following:
"Checking interface cables"
•
This section describes the quick checks that you can do to make sure that the problem is not caused by a loose
connection at the back of the E-85.
"Checking internal components"
•
This section describes the quick checks that you can do to make sure that the problem is not caused by a loose board or
cable connection inside the E-85.
on page 103
on page 103
page
10.
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Table of Contents
Troubleshooting
