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EFI E-85A Installation And Service Manual

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Color Controller E-85A
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications are subject to change.
For the most current parts list, contact your authorized service/support center.

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Summary of Contents for EFI E-85A

  • Page 1 Color Controller E-85A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For the most current parts list, contact your authorized service/support center.
  • Page 2 Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation.

  • Page 3: Table Of Contents

    Printing E-85A pages from the monitor, keyboard, and mouse ....... .
  • Page 4 Installation and Service Guide: Color Controller E-85A Contents Using the printer touch panel ..................35 Main tab .
  • Page 5 When backing up an existing E-85A installation ........
  • Page 6 Installation and Service Guide: Color Controller E-85A Contents Specifications ....................136 Hardware features .

  • Page 7: List Of Figures

    Figure 1: Space requirements for the E-85A without optional furniture .......
  • Page 8 Installation and Service Guide: Color Controller E-85A List of Figures Figure 29: Front bezel anchor screw ................53 Figure 30: Front bezel tabs .

  • Page 9: Introduction

    The E-85A adds computer connectivity and highly efficient PostScript and PCL printing ability to the Pro C7200 series printer. With the E-85A, customers can use the printer as a PostScript and PCL printer. Once it is connected to the printer through the network, customers can print to the E-85A from supported client computers on the network.

  • Page 10: Tools You Will Need

    Do not assign an IP address to the E-85A Only the site administrator should assign an IP address to a network device, including the E-85A. If you enter an incorrect IP address for the E-85A, errors may occur on connected devices.
  • Page 11 Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive. Avoid fan blades Warning: The E-85A contains hazardous moving parts. When servicing the E-85A, keep away from moving fan blades. Attention : ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa maintenance.
  • Page 12 If you remove an electronic component from the printer, immediately place it in an antistatic bag. The power cable Observe the following guidelines: Only use the power cable that shipped with the E-85A or an appropriate replacement power cable. For replacement • parts, see your authorized service support center.
  • Page 13 The E-85A weighs approximately 22kg. At least two persons are required to move the device. Never lift the E-85A by grasping the top panel. The top panel does not support the weight of the E-85A. ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.

  • Page 14: Installing Hardware

    About the installation process It is strongly recommended that you review this chapter before you install the E-85A. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.

  • Page 15: Checking The Customer Site

    4 Click Save. 5 Click Continue, then click Reboot. Wait until the E-85A reboots and becomes Idle. It may take up to 15 minutes to complete the system language change. Checking the customer site Before you install the E-85A, check site conditions and inform the customer of any installation requirements.

  • Page 16: Setting Customer Expectations

    • Is a dedicated, grounded electrical outlet for the E-85A available near the printer? Do not run the E-85A and the printer on the same circuit. If the customer has provided one, use a surge suppressor for the E-85A. Will the network be available at the time of installation? (See the site administrator.) •...

  • Page 17: Unpacking The E-85A

    Installation and Service Guide: Color Controller E-85A Installing hardware The site administrator is responsible for installing the user software shipped with the E-85A onto networked Windows • and Mac OS computers that will print to the E-85A (user documentation is also included).

  • Page 18: Figure 2: E-85A Front Panel

    Installation and Service Guide: Color Controller E-85A Installing hardware For information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. E-85A front panel Figure 2: Fiery QuickTouch LCD Type A USB 3.0 ports (x3) Note: Do not use the USB ports on the Fiery QuickTouch for keyboard/mouse connections for the service purpose.

  • Page 19: Figure 3: E-85A Connector Panel

    Installation and Service Guide: Color Controller E-85A Installing hardware E-85A connector panel Figure 3: Power connector Printer interface port Power switch Additional printer interface board (optional) |: Power ON Type B USB port for the printer interface board ( O: Power OFF Type A USB2.0 ports...

  • Page 20: Figure 4: Inside The Front Door

    Installation and Service Guide: Color Controller E-85A Installing hardware Inside the front door Figure 4: DVD drive (inside behind door) Eject button (inside behind door)

  • Page 21: (Optional) Connecting The Monitor, Keyboard, Mouse, And Power

    6 Power on the mouse by using the power switch on the bottom side of the mouse. 7 Connect the recessed end of the E-85A power cable to the power connector on the power strip inside the furniture. Be sure to use the appropriate power cable for your regional outlet type.

  • Page 22: Figure 5: Printer And E-85A Cable Connection

    Installation and Service Guide: Color Controller E-85A Installing hardware 7 Connect one end of the cable to the printer interface port (lower RJ-45 port) on the E-85A and the other end of the cable to the correct Ethernet port on the printer as shown in...

  • Page 23: Connecting To The Network

    (The wire arrangement shown here is an example; actual arrangements may vary.) Note: Align cable connectors side by side and examine wires 3 Connect one end of the network cable to the network connector on the back of the E-85A (see Figure 22 on page 46).

  • Page 24: Starting The E-85A For The First Time

    This section describes how to start the E-85A for the first time after connecting the cables. To start the E-85A 1 Make sure that the power switch on the back of the E-85A is in the ON (|) position. E-85A power switch...

  • Page 25: Configuring A Static Ip Address For The E-85A

    Configuring a static IP address for the E-85A If the customer requires the E-85A to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the site administrator and configure the E-85A as described in the following procedure.

  • Page 26: Power Synchronization

    Note: The USB cable may not be provided in some regions or countries. 4 Connect one end of the USB cable to the port (Type B) on the printer interface board of the E-85A. Connect the other end of the cable to the USB port (Type A) on the printer.

  • Page 27: Figure 9: Usb Connection Between The Printer And The E-85A

    The E-85A will automatically start up. To disable the power synchronization 1 Turn off the printer using the main power switch. Wait until the E-85A shuts down. 2 Make sure that the power switch on the connector panel of the E-85A is OFF position (|).

  • Page 28: Completing The Installation

    7 Inform the site administrator that E-85A user software must be installed on networked computers that print to the E- 85A. 8 Ask the site administrator to make sure that all media shipped with the E-85A is stored in a safe location, accessible to you.

  • Page 29: Using The E-85A

    The Fiery QuickTouch, a seven-inch LCD color touch screen interface for the E-85A. • Fiery Ticker When you log on to the E-85A using the monitor or Remote Desktop Connection, Fiery Ticker automatically starts showing the status bar. Figure 10: Fiery Ticker status bar...

  • Page 30: Command Workstation

    3 If you printed the E-85A Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the E-85A is functional and the connection between the E-85A and the printer is working. If the Test Page fails to print, look up printing problems in “Table 6: E-85A error messages and conditions”...

  • Page 31: Fiery Quicktouch

    If you use the Fiery Setup Wizard (from Command WorkStation or WebTools) and click Finish at the end of the wizard, the Fiery Setup dialog box does not display again in any location. Fiery QuickTouch The Fiery QuickTouch on the front of the E-85A allows you to do the following: View print job status and alerts •...

  • Page 32: Overview Of Fiery Quicktouch Menu Options

    Installation and Service Guide: Color Controller E-85A Using the E-85A Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch main menu: Figure 12: Fiery QuickTouch main menu The Home screen is the main interface for job status, and displays various screen elements.

  • Page 33: Figure 13: Queue Jobs Window

    Installation and Service Guide: Color Controller E-85A Using the E-85A Figure 13: Queue Jobs window The Printed jobs list provides job status and details about the jobs that have been printed. Figure 14: Printed Jobs window In either the Queue jobs or Printed jobs screen, you can tap Back to go back to the Home screen.

  • Page 34: Quick Launch Menu

    Tapping the Home icon takes you back to the Home screen. Before accessing Fiery System Restore or Settings, you must log in as an administrator. For more information on backing up and restoring the E-85A, see “Using Fiery System Restore”...

  • Page 35: Using The Printer Touch Panel

    Figure 16: Quick options menu Using the printer touch panel icon of the printer touch panel allows you to interact with the E-85A from the printer. The menus provide “Fiery” access to many of the same options available from Command WorkStation.

  • Page 36: Main Tab

    Installation and Service Guide: Color Controller E-85A Using the E-85A 2 From the Home screen of the printer touch panel, select EFI Fiery. If the EFI Fiery icon does not display, move to the other screen by swiping the screen until the EFI Fiery icon appears.

  • Page 37: Tools Tab

    E-85A. Settings on the Test Page may include: Server Name, color settings, printer model, and date and time the Test Page was printed. PS Font List/PCL Font List: Prints a list of all fonts currently on the E-85A hard disk drive.

  • Page 38: Printable Info Menu

    1 If it is not powered on already, power on the printer and allow it to warm up. 2 If it is not powered on already, power on the E-85A using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 39: Network Status Leds

    6 If you printed the Test Page, examine the quality of the page. If the Test Page prints, you know the E-85A is functional and the connection between the E-85A and the printer is working. If the Test Page fails to print, look up printing problems in the Troubleshooting table on page 113.

  • Page 40: Starting, Shutting Down, Restarting, And Rebooting

    Important: Unless instructed otherwise by a troubleshooting procedure, always shut down the E-85A from the Fiery QuickTouch monitor or from the monitor attached to the E-85A. Do not use the power button on the side to shut down the E-85A.
  • Page 41 Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work. If it is not the first time the E-85A has been started after installing system software, the site administrator may have set a different user name and password. The site administrator at the customer site must provide you with the correct user name and password to enable your logon to the system (the password is case-sensitive and must be typed exactly).
  • Page 42 Administrator from the User menu, type Fiery.1 in the Password field, and then click Login. Note: Fiery.1 is the default password required to connect to the E-85A with Administrator privileges. The password can be changed in E-85A Setup. For more information, see Configuration and Setup which is part of the user documentation set.
  • Page 43 Installation and Service Guide: Color Controller E-85A Using the E-85A 3 From the Home screen of the printer touch panel, select EFI Fiery. If the EFI Fiery icon does not display, move to the other screen by swiping the screen until the EFI Fiery icon appears.

  • Page 44: Replacing Parts

    Replacing parts Generally, the E-85A requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: Boards and cables •...

  • Page 45: E-85A Diagrams

    Installation and Service Guide: Color Controller E-85A Replacing parts E-85A diagrams Figure 21: E-85A front panel Fiery QuickTouch LCD Type A USB 3.0 ports (x3) Note: Do not use the USB ports on the Fiery QuickTouch for keyboard/mouse connections for the service purpose.

  • Page 46: Figure 22: E-85A Connector Panel

    Installation and Service Guide: Color Controller E-85A Replacing parts Figure 22: E-85A connector panel Power connector Printer interface port Power switch Additional printer interface board (optional) |: Power ON Type B USB port for the printer interface board ( O: Power OFF Type A USB2.0 ports...

  • Page 47: Figure 23: Inside The Front Door

    Installation and Service Guide: Color Controller E-85A Replacing parts Figure 23: Inside the front door DVD drive (inside behind door) Eject button (inside behind door)

  • Page 48: Figure 24: Exploded View Of The E-85A

    Installation and Service Guide: Color Controller E-85A Replacing parts Figure 24: Exploded view of the E-85A Top chassis cover Back fan Fiery QuickTouch display panel Motherboard Chassis DIMMs DVD drive Printer interface board Front chassis cover Graphics board Power supply and power cables...

  • Page 49: Figure 25: Data Cable Connections In The E-85A

    Installation and Service Guide: Color Controller E-85A Replacing parts Figure 25: Data cable connections in the E-85A Cable key From To (on motherboard) Fiery QuickTouch USB cable Fiery QuickTouch USB3_2 SATA data cable DVD drive Mini SAS Connector (SATA0) - Connector labeled 01 •...

  • Page 50: Figure 26: Power Cable Connections In The E-85A

    Installation and Service Guide: Color Controller E-85A Replacing parts Figure 26: Power cable connections in the E-85A Cable key From To (on motherboard) Back fan cable Back fan SYS_FAN1 (3-pin connector) CPU0 fan cable CPU0 fan CPU0_FAN CPU1 fan cable...

  • Page 51: Accessing Internal Components

    10). 1 Shut down the E-85A (see page 51). 2 Wait 10 seconds after the E-85A powers off, and then remove all external cables from the back of the system. 3 Remove the E-85A from the furniture (see page 138).

  • Page 52: Figure 27: Removing The Left Panel

    Installation and Service Guide: Color Controller E-85A Replacing parts To remove the side panels 1 Remove the two screws at the bottom rear right of the chassis. Figure 27: Removing the left panel 2 From the back of the unit, slide the right side chassis cover toward the rear of the unit and remove.

  • Page 53: Figure 29: Front Bezel Anchor Screw

    Installation and Service Guide: Color Controller E-85A Replacing parts To remove the front panel 1 Remove the anchor screw from the front bezel. Figure 29: Front bezel anchor screw 2 Release the six tabs and pull the front bezel off.

  • Page 54: Fiery Quicktouch Display Module

    4 Slide the left chassis cover into place and secure with two screws on backside of the unit. Fiery QuickTouch display module Fiery QuickTouch is attached to the top panel of the E-85A. Follow the directions to remove the chassis covers. See “Opening the E-85A”...
  • Page 55 Installation and Service Guide: Color Controller E-85A Replacing parts 3 Stabilize the unit and set the Fiery QuickTouch on its side atop the unit. 4 Remove the two connectors to the Fiery QuickTouch. a Remove the power harness by unplugging it.
  • Page 56 Installation and Service Guide: Color Controller E-85A Replacing parts b Remove the two screws from the USB connector and then unplug the connector. Caution: Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery QuickTouch unit.

  • Page 57: Removing And Replacing Boards

    Installation and Service Guide: Color Controller E-85A Replacing parts 7 Rotate the Fiery QuickTouch 45 degrees. 8 Remove the top bezel. Replace the Fiery QuickTouch 1 Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the bezel and Fiery QuickTouch align.Insert the spring washer, then the screw with washer and tighten.

  • Page 58: Printer Interface Board

    Printer interface board The printer interface board is a custom board connected to the motherboard. It processes image data and allows the E-85A to communicate with the printer.

  • Page 59: Graphics Board

    3 Reassemble the E-85A and verify its functionality. Motherboard The motherboard contains two CPUs. The CPUs control the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-85A and external devices.

  • Page 60: Motherboard Replacement Overview

    Installation and Service Guide: Color Controller E-85A Replacing parts If you are installing a replacement motherboard, be sure to order the correct motherboard kit for your system and tag designation. Motherboard replacement overview You suspect a faulty motherboard or hard disk drive Replace the hard disk drive.

  • Page 61: Motherboard Parts And Connectors

    Installation and Service Guide: Color Controller E-85A Replacing parts Motherboard parts and connectors Figure 32: E-85A Motherboard 8-pin power connector (PW3) DIMM (Set 1 - B0) 24-pin power connector (PW1) USB2.0 ports and LAN port (network) DIMM (Set 1 - A0) 8-pin power connector (PW2) USB3.0 ports and Ethernet connector...

  • Page 62: Motherboard Jumpers

    Never allow any metal to touch the solder contacts on the underside of the motherboard, especially beneath the battery socket. Improper handling can short-circuit and permanently damage the motherboard. To remove motherboard components from the motherboard 1 Shut down the E-85A, remove all cables from the back, and then open the system (see page 51).

  • Page 63: Replacing The Motherboard

    Transferring options permanently customizes the new motherboard so that it cannot be returned to inventory and cannot be installed in another E-85A. If the new motherboard does not solve the problem, do not transfer options. Return the new motherboard and unused motherboard replacement dongle to inventory.
  • Page 64 Installation and Service Guide: Color Controller E-85A Replacing parts 2 If you are installing a new motherboard, install the DIMMs and CPUs from the old motherboard onto the new motherboard. For DIMMs, see page 69; for CPUs, see page Important: Follow these guidelines: •...

  • Page 65: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    46). 4 Replace the graphics board to the PCI-E x8 (lowest) connector. 5 Reassemble the E-85A but do not power on the system. Verifying new motherboard installation, and transferring options and BIOS information After you install a new motherboard and reassemble the system, do the following: •...
  • Page 66 At this point the E-85A is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the Fiery QuickTouch screen.

  • Page 67: Replacing Parts On The Motherboard

    8 Remove the motherboard replacement dongle after the E-85A reaches Idle. Replacing parts on the motherboard This section describes how to remove and replace the battery, DIMMs, and CPUs on the motherboard. Before performing any of these procedures, shut down and open the E-85A (see page 51).

  • Page 68: Figure 33: Motherboard Battery

    GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften. To replace the motherboard battery 1 Shut down the E-85A, remove all cables from the back, and open the system (see page 51).

  • Page 69: Dimms

    CPU 1 CPU 0 The E-85A standard configuration provides four 4GB DIMMs, for a total of 16GB of memory (Socket A0 for both Set 0 and Set 1, and Socket B0 for both Set 0 and Set 1). Note: DIMMs must be correctly installed in order for the E-85A to function properly. To ensure proper operation, replace DIMMs only with approved replacement DIMMs from EFI.
  • Page 70 Set 1 - Socket D0 Set 1 - Socket D1 To replace a DIMM 1 Shut down the E-85A, remove all cables from the back, and open the system (see page 51). To access the DIMMs, you must remove the left panel.

  • Page 71: Figure 35: Releasing A Dimm

    Note: DIMMs fit in the socket only one way. The notch on the bottom of each DIMM should line up with the notch in the socket. Make sure that the levers close securely around the ends of the DIMM and each DIMM is fully seated in its socket. 5 Reassemble the E-85A and verify its functionality (see page 86).

  • Page 72: Motherboard Cpus

    Installation and Service Guide: Color Controller E-85A Replacing parts Motherboard CPUs The CPUs are installed in Zero Insertion Force (ZIF) sockets on the motherboard. Before removing a CPU from its socket, you must disconnect the CPU fan cable from the motherboard and remove the CPU cooling assembly from the motherboard.

  • Page 73: Figure 37: Removing/Replacing The Cpu Cooling Assembly

    To remove a CPU cooling assembly 1 Shut down the E-85A, remove all cables from the back, and then open the system (see page 51).

  • Page 74: Figure 38: Replacing A Cpu

    Installation and Service Guide: Color Controller E-85A Replacing parts 3 Grasp the CPU by its edges, gently lift it from the socket and place it on an antistatic surface. Important: You may have to insert a small, non-magnetic flathead screwdriver between the CPU and the socket to partially disengage the CPU.

  • Page 75: Back Fan

    Inside the E-85A, one back fan runs continuously when the system is on. The fan circulates air inside the E-85A to cool integrated circuits within the system. You should hear the fan start as soon as you power on the E-85A. If you do not hear...

  • Page 76: Figure 39: Removing/Replacing The Back Fan

    Installation and Service Guide: Color Controller E-85A Replacing parts 3 Remove the four plastic rivets that secure the fan to the chassis, and then remove the fan. To remove a rivet, use a flathead screwdriver to pry loose the rivet head while squeezing and pushing the locking end of the rivet with your fingers or a screwdriver.

  • Page 77: Power Supply

    Caution: Do not open the power supply for service or troubleshooting purposes. Opening the power supply will void the warranty. To remove the power supply 1 Shut down the E-85A, remove all cables from the back, and then open the system (see page 51).

  • Page 78: Figure 40: Removing/Replacing The Power Supply

    Power supply unit Chassis bar Screw (1 of 4) Note: To service the power supply, place the E-85A in an upright position. To replace the power supply 1 Make sure that the E-85A is in upright position. 2 Position the power supply inside the chassis (see Figure 40 on page 78).

  • Page 79: Hard Disk Drives

    Fiery Graphic Arts Package, once the software is reinstalled. This section includes separate procedures for replacing a hard disk drive installed inside the E-85A and replacing a hard disk drive installed inside the enclosure of the HDD Security Option.

  • Page 80: Servicing Hard Disk Drives Inside The E-85A

    If you are replacing a hard disk drive with a new one, you must have the following: The appropriate system software and documentation for the E-85A you are servicing • A compatible version of the user software for the networked computers that will be printing to the E-85A • Servicing hard disk drives inside the E-85A This section describes how to remove and replace hard disk drives installed inside the E-85A.

  • Page 81: Figure 41: E-85A Hard Disk Drives (Hdds)

    (for more information, see page 29). 2 Shut down the E-85A, remove all cables from the back, and then open the system (see page 51). To access the hard disk drives, you must remove the left panel.

  • Page 82: Figure 42: Removing/Replacing The Hard Disk Drive With Sled

    Installation and Service Guide: Color Controller E-85A Replacing parts 6 Press the latches on the sides of the hard disk drive and slide the hard disk drive assembly out from the chassis (see Figure 42). Figure 42: Removing/replacing the hard disk drive with sled HDD1 (2.5 inch)

  • Page 83: Servicing Hard Disk Drives Inside The Security Enclosure

    9 If you replaced a hard disk drive with a new hard disk drive, install system software and user software (see page 100). If a startup error appears on the monitor when you power on the E-85A, check the connections. 10 Verify E-85A functionality (see page 86).

  • Page 84: Dvd Drive

    4 Power on the enclosure using the enclosure’s main power button. 5 Install system software (see page 103). If a startup error appears on the monitor when you power on the E-85A, check the connections. 6 Verify E-85A functionality (see page 86).

  • Page 85: Figure 43: Removing/Replacing The Dvd Drive

    3 Connect the data/power cables to the connectors on the back of the DVD drive. Make sure that the other ends of the cable are connected to the power supply and to Mini SAS on the motherboard. 4 Reassemble the E-85A and verify its functionality (see page...

  • Page 86: Restoring And Verifying Functionality After Service

    Installation and Service Guide: Color Controller E-85A Replacing parts Restoring and verifying functionality after service Complete your inspection and service by reassembling and verifying the E-85A. Warning: Do not lift the E-85A without assistance. Follow standard ESD precautions when handling internal components (see page 11).
  • Page 87 21). 5 Power on the E-85A (see page 40). If the E-85A does not start, see startup problems in “Table 6: E-85A error messages and conditions” on page 113. 6 Print the Test Page and the Server Configuration page (page 29).

  • Page 88: Performing Backup And Restore

    You can access Fiery System Restore from the WebTools or Fiery QuickTouch. This backup captures all settings and files on the E-85A. You can create a backup and restore the backup when the E-85A is not working. You can also schedule the automatic backup.

  • Page 89: Backup Recommendations

    Installation and Service Guide: Color Controller E-85A Performing Backup and Restore Backup method Description of backup image Bootable option Possible Restore method destination • Fiery System Restore in Customized image, manually Bootable option USB device or If bootable, WebTools or Fiery backed up.

  • Page 90: When Backing Up An Existing E-85A Installation

    • For an existing E-85A installation, first check if a backup image exists either on the server or an external location.If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the date of the last patch installation.
  • Page 91 1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible). 2 Start a web browser and access the E-85A by entering the server name or IP address of the E-85A. 3 In WebTools, select Configure icon on the left side.

  • Page 92: Restoring The System Configuration

    If you could not save a system configuration file, you must configure Setup. After you exit Setup and the E-85A reboots, ask the site administrator to restore any archived settings and files. For more information, see Configuration and Setup, which is part of the user documentation set.
  • Page 93 2 Select Enable automatic backup, and select when you want to start the backup process on the E-85A. Note: The backup process takes more than an hour to complete and it requires the E-85A to be Idle status. If the E-85A is not in Idle status, the backup process does not start.
  • Page 94 Restore from a local image • Restore from a USB storage device • Restore from the factory default image 4 If you select a restore from a USB drive, make sure to connect the USB drive to the USB connector on the E-85A.

  • Page 95: Using Fiery System Installer

    Important: It is recommended that you create system backups periodically. You can perform the following tasks from Fiery System Installer. New Installation: Installs the system software from the media shipped with the E-85A. Use this option only when the •...

  • Page 96: Restore With Fiery System Installer

    If you select, Create bootable media, the USB device or hard disk drive specified as a destination becomes a • bootable media. Select this option when you want to boot the E-85A from the backup media to avoid the situation where the HDD fails and cannot boot the E-85A. See page 96 for booting from the bootable media.

  • Page 97: Using Bootable Backup Media To Restore

    When the menu appears, specify a language. 2 If your backup file is stored in the USB drive or external hard disk, attach the device to the E-85A. 3 From “What do you want to do?” screen, select Restore from backup or recovery partition.

  • Page 98: Platform Utilities

    To restore from the bootable media, you must have created a backup with the Create bootable media option. If you have created a backup as bootable backup media, follow these instructions. Important: This procedure requires a monitor, mouse, and keyboard to be attached to the E-85A. 1 Shut down the E-85A.

  • Page 99: Installing System Software

    The following issues apply to the scenario where you reinstall the system from the System Software DVDs. • When you reinstall system software, all jobs in all print queues and all jobs archived locally on the E-85A hard Jobs: disk are deleted. To save jobs, ask the site administrator to save them to removable media or a network location, so they can be re-imported to the E-85A after system software installation.

  • Page 100: Installing System Software

    Save and export to an external hard drive USB storage device or network folder any custom simulation profiles and custom spot color settings, if possible. Important: Remove all dongles and devices, on the E-85A except the keyboard and mouse. If you do not remove dongles or devices, the system software installation will fail.
  • Page 101 The Fiery System Installer is a tool found on System Software DVD 1that you can use to install system software as well as perform other tasks. You can perform the following tasks using Fiery System Installer; New Installation: Installs the system software from the media shipped with the E-85A. Use this option only when the •...
  • Page 102 Fiery.1 11 Follow the on-screen instructions in the Fiery Setup Wizard to configure the E-85A for the customer’s print environment. Once you have completed configuring the Fiery Setup Wizard, you must restart the server for the changes to take effect.

  • Page 103: System Software Installation Error Messages

    “Table 6: E-85A error messages and conditions” on page 113. If image quality is poor, test the printer (see the service documentation that accompanies the printer). 2 Verify that the E-85A is connected to the network (see page 23). 3 Ask the site administrator to download a test job over the network.

  • Page 104: Installing Software Patches

    Installation and Service Guide: Color Controller E-85A Installing System Software If the network cable and printer interface cables are still connected to the E-85A, disconnect the cables and perform the • installation again, starting from “Installing or upgrading the system and user software with Fiery System installer”...

  • Page 105: Troubleshooting

    Troubleshooting This chapter identifies the source of common problems that may occur with the E-85A and suggests ways of correcting them. Suggested actions may include reading user documentation. Troubleshooting process Problems may occur in one of the following areas: Inside the E-85A •...

  • Page 106: Checking Interface Cables

    Before removing the left panel of the E-85A to check internal components, eliminate the most obvious sources of problems. Verify the following: All interface cables to the system are plugged into the proper connectors on the connector panel of the E-85A (see •...

  • Page 107: Figure 44: E-85A Connector Panel

    Installation and Service Guide: Color Controller E-85A Troubleshooting The upper LED next to the 10/100/1000 Mbps network port is blinking to indicate network activity (see page 39). • Figure 44: E-85A connector panel Power connector Printer interface port Power switch...

  • Page 108: Checking Internal Components

    To access the motherboard, you must remove the left panel. Important: Before you touch any components inside the E-85A, attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the E-85A.
  • Page 109 When the problem occurs, collect logs by doing the following: Fiery QuickTouch, page 1 Log into the E-85A. You can log into the E-85A with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop. 2 On a web browser, type the following URL: http://10.10.100.2:8080/getlog Note: You may need to either add the URL to your trusted sites list, or set the URL to bypass proxy depending on your network security settings.
  • Page 110 Installation and Service Guide: Color Controller E-85A Troubleshooting Conditions to verify Part and additional page references • All replaceable parts are: Chassis, page • Present • Properly aligned • Installed securely • Installed on the appropriate site • The correct part for the system •...
  • Page 111 Installation and Service Guide: Color Controller E-85A Troubleshooting Conditions to verify Part and additional page references Each CPU is: CPU and CPU cooling assembly, page • Present • Installed in the correct socket • The correct speed (CPU speeds must match) •...

  • Page 112: Error Messages And Conditions

    Important: Do not install a new hard disk drive and a new motherboard in the E-85A at the same time. If you suspect that the E-85A needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software.
  • Page 113 Installation and Service Guide: Color Controller E-85A Troubleshooting E-85A error messages and conditions Table 6: Symptom Possible cause Suggested action Beep codes during startup 4 beeps, followed by 3 beeps, Missing, unmatched, incorrect, or 1 Check for missing DIMMs and reseat the DIMMs to...
  • Page 114 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action Startup (continued) Fiery QuickTouch is One of the following: 1 Recheck the Fiery QuickTouch cable connection. If the discolored and/or no logo problem persists, replace the Fiery QuickTouch (see •...
  • Page 115 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action Startup (continued) System does not display the One of the following: 1 Power off, wait 10 seconds, and then power on again. Windows Log on window •...
  • Page 116 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action Startup (continued) Monitor does not light after One of the following: 1 Recheck the monitor connections to power and to the three minutes. E-85A. • Faulty monitor or monitor connections 2 Make sure that the monitor is powered on.
  • Page 117 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action Startup (continued) System does not immediately One of the following: 1 Recheck all cables and connections. respond before the Windows • Corrupt system software 2 Restore the backup, or reinstall system software logo screen.
  • Page 118 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action Startup (continued) System hangs during One of the following: 1 Make sure that no DVD is in the media drive during Windows control of startup, startup, and then reboot the system.
  • Page 119 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action Startup (continued) System hangs during See previous page. (Continued from previous page.) Windows control of startup, 7 If the problem persists, verify the CPU and CPU fan...
  • Page 120 When you • The hard disk drive may have reboot the E-85A, the hard disk drive will be moved to fallen to the bottom of the boot the top of the boot order in the BIOS.
  • Page 121 Suggested action Shutdown Fiery QuickTouch LCD The system has been powered off 1 Power on the E-85A by pressing the power button on remains lit even after the manually using the power button on the front panel. system has shut down.
  • Page 122 Installation and Service Guide: Color Controller E-85A Troubleshooting Symptom Possible cause Suggested action System problems (continued) System performs slowly or One of the following: 1 Check the DIMMs and reseat them to remove any hangs periodically. oxidation on the connectors (see page 69).
  • Page 123 1 Make sure the printer is powered on and ready to print. • The printer is not ready to print 2 Check again that the printer interface cables are present and properly connected to the E-85A and the • Problem with the connection printer (see Figure 3 on page 19).
  • Page 124 1 Make sure the printer is powered on and ready to print. • Interface cable between E-85A 2 Check again that the printer interface cables are and printer is loose or present and properly connected to the E-85A and the disconnected printer (see Figure 3 on page 19).
  • Page 125 If the problem persists, replace the faulty drive. Wrong/Missing Dongle One of the following: 1 Install the correct dongle on the E-85A USB port and repeat the options transfer procedure (see • The wrong dongle or no dongle is “Transferring options and BIOS information to the...
  • Page 126 Network If you suspect a network problem, consider the following: • If the E-85A does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address. •...
  • Page 127 E-85A and to print. the printer. 2 Recheck that the printer interface cables are present and properly connected to the E-85A and the printer (see Figure 3 on page 19). 3 If the problem persists, power off/on the printer and the E-85A, waiting one minute after the E-85A reaches Idle before you power on the printer.
  • Page 128 1 Print a job from a different application to determine if the problem is associated with a particular application. 2 Make sure that the connection between the E-85A and the workstation is working by downloading a Test Page from the workstation or printing a simple file, such as a text file.
  • Page 129 PostScript or application error 1 Cancel the E-85A print job. one or a few pages. 2 If this fails to clear the problem, reboot the E-85A. 3 If the problem persists, right-click Fiery Bar, and in the shortcut menu click Clear Server.
  • Page 130 Request that the site administrator recalibrate the E-85A. For more information, see Color Printing, which is part of the user documentation set. 3 If the problem persists after recalibration, the calibration information on the hard disk drive may be corrupt.
  • Page 131 Printing (continued) Color quality is not consistent. Loose or faulty cable connections, or 1 Recheck the printer interface cables and connections at problem with the printer interface the back of E-85A and the printer (see page 17). (Continued from previous board 2 Reboot the E-85A.
  • Page 132 If the problem persists, replace the faulty drive. Loose or faulty cable connections, or 1 Recheck the printer interface cables and connections at problem with the printer interface the back of the E-85A and the printer (see Figure 3 board page 19).

  • Page 133: Troubleshooting Information

    E-85A and printer. from the Press Interface. Stock Library interface. If the user can print the E-85A Test Page but cannot print a job from a computer on the network, request that the site administrator do the following: • Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 134: Job Error Report

    • Version of E-85A user software installed • Description of any other actions performed on the E-85A during the same time period • b Optional: To include the raster in the report, select Rasters. The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size of the report.

  • Page 135: System Logs

    System Logs The E-85A provides the ability to download system logs that can be sent to the technical support for diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.

  • Page 136: Specifications

    Specifications This chapter provides an overview of E-85A features. Hardware features • (2) quad-core Intel Xeon E5-2637 V4 CPU (3.5GHz, up to 3.7GHz with Turbo) • (4) 4GB DIMMs RJ-45 connectors for 10Mbps, 100Mbps, or 1000Mbps connectivity over twisted pair cable •...

  • Page 137: Safety And Emissions Compliance

    Installation and Service Guide: Color Controller E-85A Specifications Safety and emissions compliance The E-85A is certified to meet the Restriction of Hazardous Substances Directive (RoHS). In addition, it meets or surpasses the following government standards: Safety approvals • IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013 UL 60950-1:2007 R10.14 (TUV NRTL)

  • Page 138: Servicing The System With Furniture

    For the assembly instruction on the Fiery NX Station, see the documentation provided with Fiery NX Station kit. Procedures If the E-85A is installed in the optional furniture, you need to remove it from the furniture before performing most service procedures.
  • Page 139 Installation and Service Guide: Color Controller E-85A Servicing the System with Furniture 2 Open the back door of the NX Station and remove all the cables from the connector panel of the E-85A. 3 Pull the server tray of the NX Station out of the stand.

  • Page 140: Index

    Index checking Numerics cables 106 1 file(s) copied 124 errors 112 internal components 108 activate power & cable message 123, 124 Fiery Compose 102 checklist for service calls 15, 28 Fiery Impose 102 Clear Server command 38 activated clock 121 options 100 closing the system 86 Color Charts 37...
  • Page 141 Installation and Service Guide: Color Controller E-85A Index diagnostics FTP Log 37 beep codes 113 Functions menu 35 error messages 112, 124–125 Shut Down 43 network 126 furniture 138–?? printing 127–133 startup 113–120 graphics board 59 system problems 121–123 DIMMs beep code for 113 hard disk drives 79–83...
  • Page 142 Installation and Service Guide: Color Controller E-85A Index snap top standoffs on 63 restarting system software 41 transferring options to 65, 66 Restore Fiery Settings 92 verifying in Service Mode 65–66 restoring the configuration 92 mouse 21 Resume Printing command 36...
  • Page 143 Installation and Service Guide: Color Controller E-85A Index user software 17, 100 User Software DVD 100 verifying new motherboard installation 65 voltages checking 24, 40 Wrong/Missing dongle 125...

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