EFI E-43A Installation And Service Manual
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EFI E-43A Installation And Service Manual

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Color Controller E-43A
Installation and Service Guide
A guide for service technicians
Replacement parts and specifications
are subject to change.
45129688
11 December 2014

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Summary of Contents for EFI E-43A

  • Page 1 Color Controller E-43A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. 45129688 11 December 2014...
  • Page 2 This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    Checking the customer site Copier/printer readiness Setting customer expectations Unpacking the E-43A Connecting the E-43A Connecting the monitor, keyboard, mouse, and power Connecting to the copier/printer and the network Configuring a static IP address for the E-43A Completing installation and starting up...
  • Page 4 ONTENTS E-43A SING THE Using the E-43A control panel Buttons Activity light E-43A Functions menu Using the copier/printer touch panel Main tab PrintMe tab Job List tab Tools tab Scan tab Fiery tab Printable Info menu Network status LEDs Starting, shutting down, restarting, and rebooting...
  • Page 5 ONTENTS Replacing parts on the motherboard DIMMs Battery Jumpers Power supply Hard disk drive Switch bank assembly DVD drive Restoring and verifying functionality after service YSTEM OFTWARE NSTALLATION Before installing system software Using the Fiery System Installer Back up with Fiery System Installer Restore with Fiery System Installer Restore with bootable media Platform Utilities...
  • Page 6 Preliminary on-site checkout Checking external connections Checking internal components Inspecting the system Normal startup sequence Error messages and conditions PECIFICATIONS Hardware features Physical specifications Networking and connectivity Safety and emissions compliance Safety approvals EMI/EMC approvals E-43A ERVICING THE WITH FURNITURE Procedures NDEX...
  • Page 7 Printer and E-43A cable connection IGURE E-43A control panel IGURE E-43A Functions menu IGURE The copier/printer touch panel IGURE USB connection between copier/printer and E-43A IGURE Front and connector panel IGURE Internal side view IGURE Exploded view of components IGURE...
  • Page 8 Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE Component sled with switch bank assembly IGURE Removing/replacing the component sled from the chassis IGURE Removing/replacing the switch bank assembly IGURE Removing/replacing the DVD drive IGURE Normal startup sequence IGURE E-43A installed on the furniture IGURE...

  • Page 9: Introduction

    The NOTE format highlights important messages and additional information. The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or injury. To use the E-43A safely, always pay attention to WARNING icons and messages.

  • Page 10: Before You Service The E-43A

    Board (UIB) E-43A functional diagram IGURE Before you service the E-43A Before you service the E-43A, it is strongly recommended that you make sure that you have the required tools (page 11) and carefully review all precautions. Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection.

  • Page 11: Tools You Will Need

    Do not assign an IP address to the E-43A Only the site administrator should assign an IP address to a network device, including the E-43A. If you enter an incorrect IP address for the E-43A, errors may occur on connected devices.
  • Page 12 The power cable Observe the following guidelines: • Only use the power cable that shipped with the E-43A or an appropriate replacement power cable. For replacement parts, see your authorized service support center. • Before you open the E-43A, unplug the E-43A.
  • Page 13 To avoid injury, do not lift the E-43A without assistance. The E-43A weighs approximately 20kg. At least two persons are required to move the device. Never lift the E-43A by grasping the top panel. The top panel does not support the weight of the E-43A.
  • Page 14 NTRODUCTION Lithium battery notice There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only with the same type recommended by the manufacturer. Dispose of used batteries according to local regulations. Short circuit protection This product relies on the building’s installation for short-circuit (overcurrent) protection.

  • Page 15: Installing Hardware

    – Remind the site administrator to install the current user software on networked computers that print to the E-43A (see Printing and Utilities, which are part of the user documentation set. Installation sequence Because the E-43A is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site.

  • Page 16: Checking The Customer Site

    E-43A does not interfere with use of or service to the copier/printer (such as clearing a paper jam). You may need to move the copier/printer away from the wall so that the interface connectors are accessible.

  • Page 17: Setting Customer Expectations

    (which is part of the user documentation set) have been met for remote computers and the network. Setting customer expectations When the site is ready, installation of the E-43A takes about one hour. Inform the customer of the following: • Some nodes on the network may be unavailable for up to one hour.

  • Page 18: Unpacking The E-43A

    E-43A. • The E-43A weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-43A by grasping the top panel. The top panel does not support the weight of the system.

  • Page 19: Connecting The E-43A

    NSTALLING ARDWARE 7 Locate the EFI/Fiery decal in the shipping container and affix it to the copier/printer as shown. EFI/Fiery decal Affixing the decal to the copier/printer IGURE Connecting the E-43A You are now ready to make the following connections: •...

  • Page 20: Connecting The Monitor, Keyboard, Mouse, And Power

    For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies those products. 1 Make sure that the E-43A is installed in the furniture and that the monitor is securely attached to the top of the E-43A.

  • Page 21: Connecting To The Copier/Printer And The Network

    Be sure to use the appropriate power cable for your regional outlet type. 6 Connect the recessed end of the E-43A power cable to the power connector to the E-43A connector panel. Connect the other end of the cable to a wall outlet.

  • Page 22: Figure 6: Printer And E-43A Cable Connection

    2 Make sure that the network cable is connected to the customer site network. 3 Connect the network cable to the upper RJ-45 network port on the back of the E-43A. The E-43A provides twisted pair connectivity to an Ethernet network. When the network cable is connected, the Ethernet interface automatically detects the speed of the network environment.

  • Page 23: Configuring A Static Ip Address For The E-43A

    38). Configuring a static IP address for the E-43A If the customer requires the E-43A to be configured with a static IP address (for example, in a non-DHCP network environment), obtain a valid static IP address from the network administrator and configure the E-43A.

  • Page 24: Completing Installation And Starting Up

    ARDWARE Completing installation and starting up To finish the installation of the E-43A at the customer site, make sure to do the following: 1 Make sure that the copier/printer is powered on. If the power synchronization is set to ON, the E-43A will start automatically. Proceed with...

  • Page 25: Using The E-43A

    Using the E-43A control panel The control panel on the front of the E-43A allows you to do the following: • Eject CDs and DVDs (a hardware eject button is also provided below the disc slot) • Replace the motherboard (when the motherboard replacement dongle is inserted into a USB port) •...

  • Page 26: Buttons

    – Restart Server – Reboot System Activity light The activity light on the E-43A control panel indicates current E-43A activity. If the light is: Flashing amber The E-43A is starting up and the BIOS has established communication with the User Interface Board (UIB).

  • Page 27: E-43A Functions Menu

    Avoid using the reset button on the front panel, as doing so may cause the system to operate unpredictably. Use the reset button on the front of the E-43A only if the system is unresponsive to keyboard or mouse actions (if available).

  • Page 28: Using The Copier/Printer Touch Panel

    E-43A SING THE Using the copier/printer touch panel icon of the copier/printer touch panel allows you to interact with the E-43A from “Fiery” the copier/printer. The menus provide access to many of the same options available from Command WorkStation. Main...

  • Page 29: Printme Tab

    For more information about this function, see Utilities. Calibration Calibrate the E-43A using ColorCal. For more information, see Color Printing. Scan tab The Scan tab allows you to scan documents. For more information, see Utilities.

  • Page 30: Fiery Tab

    To troubleshoot printer interface board, choose this menu. Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-43A hard disk drive, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window).

  • Page 31: Printable Info Menu

    1 If it is not powered on already, power on the copier/printer and allow it to warm up. 2 If it is not powered on already, power on the E-43A using the power button on the front panel and allow it to start up completely (approximately three minutes).

  • Page 32: Network Status Leds

    E-43A is powered off, network access to the copier/printer is interrupted. Power off the E-43A when you need to service it and before you remove or attach any cables to it. Use the reset button on the front of the E-43A only if the system is unresponsive to keyboard or mouse actions (if available).
  • Page 33 1 Make sure that the E-43A is not receiving, processing, or printing any jobs. If Printing appears on the control panel, the E-43A is processing. You must wait until the system finishes and reaches Idle before restarting or shutting down.
  • Page 34 Server Name Immediately shuts down the E-43A Use the reset button on the front of the E-43A only if the system is unresponsive to keyboard or mouse actions (if available). Allow the system to shut down and power off or restart.

  • Page 35: Power Synchronization

    Network access to the E-43A is terminated and all currently processing jobs are aborted and may be lost. Use the reset button on the front of the E-43A only if the system is unresponsive to keyboard or mouse actions.

  • Page 36: Figure 10: Usb Connection Between Copier/Printer And E-43A

    The E-43A automatically starts up. O DISABLE THE POWER SYNCHRONIZATION 1 Turn off the copier/printer using the main power switch. Wait until the E-43A shuts down. 2 Make sure that the power switch on the connector panel of the E-43A is OFF position (|).
  • Page 37 3 Set the switch on the printer interface board to the OFF position. Do not change the switch position when the E-43A is powered on. 4 Disconnect the USB cable from the USB Type B port on the printer interface board, and from the USB Type A port on the copier/printer connector panel.

  • Page 38: Replacing Parts

    EPLACING PARTS EPLACING PARTS Generally, the E-43A requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: • Boards and cables •...

  • Page 39: E-43A Overview Diagrams

    EPLACING PARTS E-43A overview diagrams 1 Control panel 2 DVD drive 3 Eject button 4 Power button 5 Reset button Use the reset button only if the system is unresponsive to keyboard or mouse actions. 6 Type A USB port...

  • Page 40: Figure 12: Internal Side View

    EPLACING PARTS 1 Power supply 2 Motherboard 3 Network port 4 Monitor (DVI) port 5 USB ports 6 USB ports and crossover Ethernet port 7 Printer interface board 8 CPU cooling assembly 9 DIMM slots 10 DVD drive 11 Removable drive 12 Hard disk drive in bracket 13 Front fan The hard disk drive...

  • Page 41: Figure 13: Exploded View Of Components

    EPLACING PARTS 1 Top panel plug 9 UIB cable 18 Battery 2 Top panel 10 Hard disk drive bracket 19 CPU 3 User interface board (UIB) 11 Hard disk drive 20 Motherboard (The UIB buttons are not included in 12 Side panel (left) 21 Fan the user interface board spare kit.) 13 Hard disk drive data cables...
  • Page 42 EPLACING PARTS Power supply and DIMMs See the connection label attached inside the chassis. are not shown. Cable key From To (on motherboard connector) 1. Power supply cable Power supply a. Motherboard power connector (ATX24P_1) b. CPU power connector (J18) c.

  • Page 43: Accessing Internal Components

    You can shut down the E-43A from the E-43A control panel or the copier/printer touch panel. If the power synchronization is set to ON, you can shut down the E-43A by turning off the copier/printer using the main power switch.

  • Page 44: Opening The E-43A

    To service internal components, open the E-43A as described in the following procedure. • The E-43A weighs approximately 20Kg. Be careful when moving the device. • Never lift the E-43A by grasping the top panel. The top panel does not support the weight of the system.

  • Page 45: Figure 15: Removing/Replacing The Side Panels

    EPLACING PARTS O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1 Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2 Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...

  • Page 46: Figure 16: Removing/Replacing The Front Panel

    EPLACING PARTS O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1 Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.

  • Page 47: Figure 17: Removing/Replacing The Top Panel

    EPLACING PARTS O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1 Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.

  • Page 48: Removing And Replacing Boards

    This section includes procedures for removing and replacing the following boards: • Printer interface board • User interface board • Motherboard The E-43A is shipped from the factory with a standard board configuration. If optional components have been installed, see the documentation that accompanies the particular option kit.

  • Page 49: Printer Interface Board

    44). To remove the printer interface board, you must remove the left panel. 2 Make sure that the crossover Ethernet cable is removed from the E-43A connector panel. Remove the crossover Ethernet cable from the lower RJ-45 connector (see page 39).

  • Page 50: User Interface Board Assembly

    86). User interface board assembly The user interface board (UIB) provides the interface between the E-43A and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...

  • Page 51: Figure 20: Diagram Of The User Interface Board (Front And Back)

    EPLACING PARTS The UIB cable is routed from a connector on the back of the user interface board to connector J27 on the motherboard (see Figure 23 on page 57). Activity lights (LEDs) Up button pad Menu button pad Line selection button pads Down button pad Display window...

  • Page 52: Figure 21: Removing/Replacing The User Interface Board

    EPLACING PARTS O REMOVE THE USER INTERFACE BOARD 1 Shut down and open the E-43A (see page 43). To access the UIB, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.

  • Page 53: Figure 22: Removing/Replacing The Uib Buttons

    7 Replace the top panel (see page 47). Route the UIB cable through the chassis and connect it to the motherboard connector (see page 56). 8 Reassemble the E-43A and verify its functionality (see page 86).

  • Page 54: Motherboard

    The CPU mounted on the motherboard controls the image data transferred to and from the printer interface board. The motherboard also controls hard disk drive functions and the communication between the E-43A and external devices.

  • Page 55: Motherboard Replacement Overview

    EPLACING PARTS Motherboard replacement overview You suspect a faulty motherboard or hard disk drive. Each page reference includes more information for each task. page 75 Replace the hard disk drive. page 92 Reinstall system software. Yes. Problem solved? Reassemble system and verify functionality. page 75 Reinstall old hard disk drive.

  • Page 56: Removing The Motherboard

    EPLACING PARTS Removing the motherboard The motherboard attaches to the side of the chassis, below the power supply. Before you remove the motherboard, you must remove the following: • The left panel • All boards installed on the motherboard • All cables connected to the motherboard (including the motherboard power cable, CPU power cable, front panel fan cable, hard disk drive data cable, DVD drive power and data combination cable, power button cable, reset button cable, 10-pin power button cable, speaker cable, front panel USB port cables,...

  • Page 57: Figure 23: Motherboard

    EPLACING PARTS 1 Network port 2 Monitor 3 Type A USB ports 4 Crossover Ethernet port/USB ports (x2) 5 CPU power (J18) 6 CPU cooling assembly 7 Printer interface board (PCI-E X16) 8 Battery (XBT1) 9 UIB cable (J27) 10 DIMM0 (A1) 11 DIMM1 (A0) 12 DIMM2 (B1) 13 DIMM3 (B0)

  • Page 58: Cpu Power (J18)

    EPLACING PARTS O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1 Shut down and open the E-43A (see pages and 44). To access the motherboard, you must remove the left side panel. 2 Remove the 10-pin power button cable that connects the printer interface board and the motherboard.

  • Page 59: Replacing The Motherboard

    EPLACING PARTS O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1 Remove the hard disk drive bracket, with hard disk drive attached (see page 76).
  • Page 60 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-43A. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and motherboard replacement dongle to inventory.
  • Page 61 Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-43A. BIOS chips are not interchangeable. 2 Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis.

  • Page 62: Printer Interface Board

    E-43A to overheat. 5 Replace the 10-pin power button cable that connects the printer interface board (J102 connector) and the motherboard connector (J15). 6 If you reinstalled the old motherboard, reassemble the E-43A and verify its functionality (see page 86).

  • Page 63: Verifying New Motherboard Installation, And Transferring Options And Bios Information

    EPLACING PARTS • Reinstall the battery. • Reassemble the E-43A (see page 86). • Reset the time and date in Setup (see Command WorkStation Help for more information). Verifying new motherboard installation, and transferring options and BIOS information After you install a new motherboard and reassemble the system, do the following: •...
  • Page 64 At this point the E-43A is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the E-43A control panel.

  • Page 65: Replacing Parts On The Motherboard

    BIOS O TRANSFER OPTIONS AND INFORMATION TO THE NEW MOTHERBOARD This procedure, which takes approximately 15-20 minutes, assumes that the E-43A is fully assembled with the new motherboard, and verified in Service Mode (see page 64). 1 Verify that all power is turned off on the E-43A.

  • Page 66: Cpu

    (see page 56), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the E-43A (see page 67). The CPU cooling assembly consists of a fan and a heatsink.

  • Page 67: Figure 24: Cpu Cooling Assembly

    Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry. Follow standard ESD precautions while handling the motherboard and all components. O REMOVE THE COOLING ASSEMBLY 1 Shut down, and then open the E-43A (see pages and 44). To access the CPU, you must remove the left panel.
  • Page 68 EPLACING PARTS 2 Remove the CPU fan cable from motherboard connector J16. 3 Remove the CPU cooling assembly. Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them. •...

  • Page 69: Figure 25: Removing/Replacing The Cpu

    EPLACING PARTS 6 Place the CPU in the socket. The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket. Align the yellow triangle on the CPU with the yellow triangle on the socket.

  • Page 70: Battery

    4 If you installed a new CPU, make sure to reset the time and date in Setup (see Configure Help for more information). 5 Reassemble the E-43A and verify its functionality (see page 86).

  • Page 71: Jumpers

    86). 9 Configure the time and date in Setup (see Configure Help for more information). Failure to configure the time and date will cause the E-43A to hang when user software is being installed on the E-43A. (See page 110.)

  • Page 72: Fan

    You should hear the fan start as soon as you power on the E-43A. If you do not hear the fan, there may be a faulty power connection. The following procedures describe how to remove and replace the fan.

  • Page 73: Power Supply

    Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty. O REMOVE THE POWER SUPPLY 1 Shut down, and then open the E-43A (see pages and 44). To access the power supply, you must remove the left panel.

  • Page 74: Figure 28: Removing/Replacing The Power Supply

    EPLACING PARTS Screw Power supply cables Power supply Chassis support beam Connector panel Screw (1 of 4) Removing/replacing the power supply IGURE...

  • Page 75: Hard Disk Drive

    4-pin power cable connector. Connecting both types of power cables will damage the hard disk drive. 8 Secure the loose section of the power cable to the chassis support beam with a tie-wrap. 9 Reassemble the E-43A and verify its functionality (see page 86).
  • Page 76 If you are replacing the hard disk drive with a new one, you will need: • The appropriate system software and documentation for the E-43A that you are servicing. • A compatible version of the user software for the networked computers that will print to the E-43A.

  • Page 77: Figure 29: Removing/Replacing The Hard Disk Drive Bracket

    EPLACING PARTS You will encounter slight resistance as you slide the bracket off the shelf. The resistance is caused by two tension points on the bottom of the bracket. The resistance helps control the bracket’s movement during removal and installation. Latch Hard disk drive bracket...

  • Page 78: Figure 30: Removing/Replacing The Hard Disk Drive From/In The Hard Disk Drive Bracket

    EPLACING PARTS 7 Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Screw (1 of 4) Hard disk drive Hard disk drive bracket Removing/replacing the hard disk drive from/in the hard disk drive bracket IGURE 8 Remove the hard disk drive from the hard disk drive bracket and place it in an antistatic bag.
  • Page 79 Do not install a new hard disk drive and a new motherboard at the same time. If you suspect that the E-43A needs a new hard disk drive and a new motherboard, first install the new hard disk drive and install system software, then install a new motherboard and transfer options (see pages and 64).

  • Page 80: Switch Bank Assembly

    EPLACING PARTS Switch bank assembly The switch bank assembly attaches to the component sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page Guide latch...

  • Page 81: Figure 32: Removing/Replacing The Component Sled From The Chassis

    EPLACING PARTS O REMOVE THE SWITCH BANK ASSEMBLY 1 Shut down, and then open the E-43A (see pages and 44). To remove the switch bank assembly, you must remove the left, right, and front panels. 2 Disconnect the following cables: •...

  • Page 82: Figure 33: Removing/Replacing The Switch Bank Assembly

    EPLACING PARTS 6 Remove the switch bank assembly from the component sled. • Remove the three screws that attach the switch bank assembly to the component sled. • Pull the switch bank assembly straight out of the component sled. Component sled Switch bank assembly Screw (1 of 3) Removing/replacing the switch bank assembly...
  • Page 83 Use the ferrite that you removed earlier. Place the ferrite around both cables in between the two preinstalled tie-wraps, and snap the edges of the ferrite closed. 6 Secure the cables with the cable clamp(s) inside the chassis. 7 Reassemble the E-43A and verify its functionality (see page 86).

  • Page 84: Dvd Drive

    O REMOVE THE DRIVE 1 Shut down, and then open the E-43A (see pages and 44). To remove the DVD drive, you must remove the left, right, and front panels, the component sled, and the switch bank assembly.

  • Page 85: Figure 34: Removing/Replacing The Dvd Drive

    3 Attach the power and data combination cable to the back of the DVD drive. 4 If you installed a new DVD drive, make sure to reset the time and date in Setup (see Configure Help for more information). 5 Reassemble the E-43A and verify its functionality (see page 86).

  • Page 86: Restoring And Verifying Functionality After Service

    (see page 64). 5 If the E-43A is to be mounted on the furniture with the monitor, see the reassembly instructions that is provided with the furniture assembly (page 117).

  • Page 87: System Software Installation

    The following issues apply to the scenario where you reinstall the system from the System Software DVDs. • All jobs in all print queues, and all jobs archived locally on the E-43A hard disk drive Jobs: are deleted when you reinstall the system software. To save jobs, ask the site administrator to archive them to a CD/DVD or a location on the network, so that the jobs can be imported back into the E-43A queue after system software installation.
  • Page 88 For optimal performance, maintain current versions of the user User software updates: software on every network computer used to print to the E-43A. User software may be installed directly on client computers equipped with a DVD drive, or over a network via...

  • Page 89: Using The Fiery System Installer

    • Platform Utilities: You can perform the backup management tasks from this option. You can use the E-43A control panel to operate the Fiery System Installer. You can also use a monitor, mouse, and keyboard attached if available.

  • Page 90: Restore With Fiery System Installer

    • If you select “Create bootable media” checkbox, the USB device or hard disk drive specified as a destination will become a bootable media. Select this option when you want to boot the E-43A from the backup media to avoid the situation where the HDD fails and cannot boot the E-43A. See “Restore with bootable media”...

  • Page 91: Restore With Bootable Media

    To restore from the bootable media, you must have created a backup with “Create bootable media” option. This procedure requires a monitor, mouse, and keyboard to be attached to the E-43A. O RESTORE FROM THE BOOTABLE BACKUP MEDIA 1 Turn off the E-43A.

  • Page 92: Changing The Factory Default Language

    Install system software in the following cases: • The hard disk drive or motherboard is replaced. • The E-43A must be updated to a more recent version of the system software. System software installation takes approximately 45 minutes (not including the time required...
  • Page 93 11 At the prompt, insert the User Software DVD. After a brief pause, installation continues (approximately 10 minutes). During this segment, the following installations are performed: • The entire contents of the User Software DVD are copied to a shared folder on the E-43A hard disk drive, in e:\efi\user_sw.
  • Page 94 NSTALLATION • User software is installed on the E-43A. After installation, when the E-43A is connected to the customer’s network, users can access the user software in the shared folder and install it on client computers. If the installation hangs during this segment, possibly the time and date were not configured in the BIOS following removal of the motherboard battery.

  • Page 95: System Updates

    20 Reinstall fonts or custom simulations that may have been deleted when you installed the software. 21 If the E-43A requires a static IP address (for example, in a non-DHCP network environment), work with the network administrator to configure it as described on...

  • Page 96: Check For Product Updates (Software Downloads Site)

    Check for Product Updates is especially useful if your E-43A cannot access the Internet, is behind a firewall, or is otherwise unable or not configured to seek and accept automatic updates from the Update Server (for instance, if you do not want—or the E-43A is unable— to take advantage of the auto-download/auto-installation/auto-notification features available through System Updates).
  • Page 97 • Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-43A print servers. To help you choose which updates to download, compare the list displayed with the E-43A print server’s Configuration Page >...

  • Page 98: Troubleshooting

    ROUBLESHOOTING ROUBLESHOOTING The E-43A is a server for copier/printers, and is generally part of a configuration that has connectivity to the copier/printer and workstations or computers. Problems may occur in one of three areas: • Inside the E-43A • In the interface between the E-43A and the copier/printer •...

  • Page 99: Checking External Connections

    • The LED on the network port is blinking to indicate network activity. Checking internal components To check the internal components, you must remove the side and front panels of the E-43A. Before you remove the E-43A panels, be aware of the safety precautions that you should take when handling the E-43A.

  • Page 100: Inspecting The System

    1, and it is not obvious what action(s) you should take to fix the problem (for example, if the system hangs before reaching Idle), locate the symptom in “E-43A error messages and condition” on page 105 and perform the suggested action(s) for the condition.
  • Page 101 • Each DIMM is well-seated. • Battery is installed. • BIOS is well seated. • Each DIMM is well-seated. DIMMs for E-43A, page 65 • DIMM edge connectors are not oxidized. Each board required is: Printer interface board, page 49 •...

  • Page 102: Front Panel Fan (J20)

    ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references Fan is: Front panel fan, page 72 • Properly positioned (not backwards) • Installed in the correct connector The fan, fan cable, cable connector, and mating connector are not visibly damaged.

  • Page 103: Normal Startup Sequence

    • Mouse (if applicable) are present and appear undamaged. The mouse and keyboard are • Monitor (if applicable) connected to the correct ports on the E-43A connector panel. • Keyboard (if applicable) The cables required are: • Monitor power cord (not pictured) •...

  • Page 104: Error Messages And Conditions

    Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-43A to another is incorrect and strongly discouraged. 2 If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard.
  • Page 105 ABLE Symptom Possible cause Suggested action Beep codes during Startup 1 beep No error. The E-43A is starting up None normally. 1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and reseat the DIMMs to remove any oxidation on the connector...
  • Page 106 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (continued) E-43A is getting power, • UIB cable is not connected to the 1 Recheck all cables and connections. but the control panel is motherboard, the user interface board, 2 Use a different UIB cable.
  • Page 107 The following screen and Possibly one of the following: 1 Recheck all cables and connections. Activity light appear as 2 Reboot the E-43A. • Wrong, missing, incorrectly connected, follows: or faulty DIMM(s) 3 If the problem persists, verify that the DIMMs are installed.
  • Page 108 The Fiery icon on the Possibly one of the following: 1 Reboot the copier/printer and wait for the copier/printer to start up and reach Idle. Reboot the E-43A and wait for the copier/printer touch panel • Printer interface firmware has been E-43A to finish starting up.
  • Page 109 ROUBLESHOOTING Symptom Possible cause Suggested action Control panel functions E-43A is getting power, the Possibly one of the following: 1 Recheck all cables and connections. control panel is not black, 2 Reboot the E-43A. • Problem with the Fiery application...
  • Page 110 If you suspect a network problem, keep in mind the following: • If the E-43A does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
  • Page 111 3 If the problem persists, restore the backup, or reinstall the system software (see page 92). • If the E-43A requires a static IP address Corrupt system software may cause the system to hang. (for example, in a non-DHCP network environment), it may need to 4 If the rest of the network is functioning properly and the be reconfigured.
  • Page 112 1 If the problem persists: between the E-43A and the copier/printer. • Recycle power on the copier/printer. • Recycle power on the E-43A by shutting down through the Functions menu, waiting 10 seconds, and then powering the E-43A back on.
  • Page 113 Possibly one of the following: 1 Cancel the E-43A print job. after one or a few pages. 2 If this fails to clear the problem, reboot the E-43A. • A PostScript or application error 3 If the problem persists, choose the Clear Server command •...
  • Page 114 • The system is out of calibration If the user can print the E-43A Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 115: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of the E-43A features, specifications, and safety certifications. Hardware features • Intel Core i5-4570S quad core 2.9GHz CPU (up to 3.6 GHz with Turbo Boost enabled) • Memory: 4GB (2 x 2GB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (upper port) •...

  • Page 116: Safety And Emissions Compliance

    PECIFICATIONS Safety and emissions compliance The E-43A has been certified to meet or surpass the following government standards: Safety approvals • CB-scheme IEC 60950-1:2005(2nd Edition); Am1:2009 • UL 60950-1:2007 R12.11 (TUV NRTL) • CAN/CSA-22.2 #60950-1-07+A1:2011 (TUV NRTL) • GS mark by TUV, EN60950-1:2006+A11+A1+A12 EMI/EMC approvals •...

  • Page 117: Servicing The E-43A With Furniture

    E-43A ERVICING THE WITH FURNITURE This chapter describes how to remove the E-43A from the furniture in order to access internal components for service. Procedures If the E-43A is installed in the optional furniture, you must remove it from the furniture before performing most service procedures.
  • Page 118 Never lift the E-43A by grasping the top panel. The top panel does not support the weight of the system. 1 Make sure that the E-43A is shut down and that all the cables are removed from the back of the E-43A.
  • Page 119 4 Lift the bracket and gently pull the E-43A away from the table top. Make sure to pull the E-43A out just enough so that the front panel of the E-43A is aligned with the back edge of the table top.
  • Page 120 E-43A ERVICING THE WITH FURNITURE 5 Remove the E-43A left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
  • Page 121 E-43A ERVICING THE WITH FURNITURE 6 Use the allen key to loosen the screw that secures the monitor pole to the E-43A. The allen key should be stored in the side drawer of the furniture. Allen key 7 Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-43A monitor mount.
  • Page 122 Use the handle on the stability bracket to lift the rear of the E-43A and slide it forward. 3 Route the monitor cables (power and video) into the cutout in the back of the top panel. Pull each cable out of the cutout in the top panel.
  • Page 123 E-43A ERVICING THE WITH FURNITURE 4 Lift up the pole assembly and insert the pole into the top of the E-43A so that it is inside the monitor mount. Tighten the assembly into place using the allen key. Tighten the...
  • Page 124 E-43A ERVICING THE WITH FURNITURE 5 Replace the left side panel on the E-43A with the screws that you removed earlier.
  • Page 125 ERVICING THE WITH FURNITURE 6 Use the handle on the stability bracket to lift the rear of the E-43A. Slide the E-43A all the way forward into the stand. Lock the E-43A into place with the two thumbscrews that you removed earlier.
  • Page 126 E-43A ERVICING THE WITH FURNITURE 8 Replace the cable cover over the cables and monitor pole. Cable cover 9 Replace the allen key in the furniture drawer and continue reassembling the Fiery controller.

  • Page 127: Index

    NDEX NDEX Numerics check for product updates 96 checklist for service calls 16 10BaseT/100BaseTX/1000BaseT 22 Clear Server command 30 clearing the CMOS 71 AC connector 99 clock 109 activity light 26 closing the system 86 AppleTalk 115 CMOS 71 troubleshooting start up problems 105 Color Charts 30 battery 70 color profiles 88...
  • Page 128 NDEX customer site checklist 16 removing from the power supply 73 Fiery pages 30 Fiery System Installer 87 damage, reporting 11 Fiery.1 password 64 DHCP network environment 23 Font list diagnostics, Ethernet address 110 definition 88 DIMMs printing prior to HDD replacement 76 configuration 65 printing prior to system software installation removing 66...
  • Page 129 NDEX keyboard 20 panels, removing 44 PANTONE 30 password 64 LAN (local area network) 11 power language, changing on the print server 92 AC cable 99 language, changing the default 15 AC connector 99 LCD 25 CPU fan 68 line selection buttons 25 DVD drive 85 Logon Information password 64 front panel fan 72...
  • Page 130 NDEX user 17 USB ports 80 speaker user interface board (UIB) motherboard connection 42 activity light 50 removing 81 buttons on 53 specifications 115 description 50 startup 33 display window 50 normal sequence 103 line selection buttons (move left/right static IP address, configuring 23 buttons) 50 Suspend Printing command 28 menu button 50...

Table of Contents