EFI E-85 Installation And Service Manual page 123

Symptom
Printing
Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test
Page to make sure that the printer itself does not need servicing or adjusting.
Test Page fails to print.
Test Page fails to print.
Possible cause
Printer is not ready to print.
There is a problem with the
connection between the E-85 and the
printer.
Corrupted system software
(Possible causes continue on
following page.)
(Continued from previous page.)
Faulty hard disk drive
Installation and Service Guide: Color Controller E-85
Suggested action
Make sure that the printer is powered on and ready
to print.
1 Make sure that the printer is powered on and ready
to print.
2 Recheck that the printer interface cables are present
and properly connected to the E-85 and the printer (see
Figure 3 on page 19).
3 If the problem persists, power off/on the printer and
the E-85, waiting one minute after the E-85 reaches
Idle before you power on the printer.
4 Check again that the printer interface board is
present and properly connected to the motherboard
(see page 55).
5 If the problem persists, replace the printer interface
cables one at a time (see
6 If the problem persists, try replacing the printer
interface board assembly (see
7 If the problem persists, you may need to service the
printer.
Restore the backup, or reinstall system software.
Check for a faulty hard disk drive.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a hard disk
drive description appears next to the Port-01, Port-02,
and Port-03 entries, all three hard disk drives are good.
If "No device detected" appears next to:
•
Port-01, the 500GB hard disk drive in the top slot of
the chassis may be faulty.
•
Port-02, the 2TB hard disk drive in the middle slot
may be faulty.
•
Port-03, the 2TB hard disk drive in the bottom slot
may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
Troubleshooting
Figure 3 on page 19).
page 55).
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