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314 Multimedia system
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre operator.
On the basis of the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.
Triggering a manual emergency call
If the vehicle has an SOS button in the over‐
#
head control panel: press and hold the but‐
ton for at least one second.
The emergency call has been made:
a voice connection is made to the Mercedes-
R
Benz emergency call centre.
remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre operator.
on the basis of the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
a message with accident data is transmitted
R
to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
in certain situations data is also transmitted
R
in the speech channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency call number 999 or 112
#
on your mobile phone.
Ending an unintentional emergency call
Select ~ on the multifunction steering
#
wheel.
Transmitted data with the Mercedes-Benz
emergency call system
The following data is transmitted to the
Mercedes-Benz emergency call centre:
the vehicle's GPS position data
R
the last GPS position data on the route (a few
R
hundred metres before the incident)
direction of travel
R
vehicle identification number
R
the vehicle drive type
R
the estimated number of people in the vehi‐
R
cle
whether Mercedes me connect is available or
R
not
whether the emergency call was initiated
R
manually or automatically
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