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Overview of the Mercedes-Benz emergency
call system
The Mercedes-Benz emergency call system can
help to decisively reduce the time between an
accident and the arrival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access.
The emergency call can be made automatically
(
page 313) or manually . Only make emer‐
→
gency calls if you or others are in need of res‐
cue. Do not make an emergency call in the event
of a breakdown or a similar situation.
Messages in the multimedia system display:
SOS
READY: emergency call available
SOS NOT
READY: the ignition is not on or there
is a malfunction with the emergency call system.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of the Mercedes-Benz emergency call
system at: http://www.mercedes-benz.com/
connect_ecall.
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If an emergency call is unavailable, a mes‐
sage to this effect also appears in the multi‐
function display of the instrument cluster.
Triggering an automatic emergency call
Requirements:
the ignition is switched on.
R
The starter battery is sufficiently charged.
R
If restraint systems such as airbags or seat belt
tensioners have been activated after an acci‐
dent, the Mercedes-Benz emergency call system
may automatically initiate an emergency call.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
Multimedia system 313
In certain situations data is also transmitted
R
in the voice channel to the Mercedes-Benz
emergency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If your vehicle is equipped with an SOS button in
the overhead control panel, it flashes until the
emergency call has been completed.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency call number 999 or 112
#
on your mobile phone.
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