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312 Multimedia system
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your confirmation, the vehicle data is
sent and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
%
If you select
Call later
after the service mes‐
sage appears, the message is hidden and
reappears after a certain period of time.
Consenting to data transfer for Mercedes me
connect
Requirements:
There is an active breakdown assistance or
R
Info call on the multimedia system
(
page 310) or the overhead control panel
→
(
page 310).
→
If the breakdown and Mercedes me connect
Concierge services are not activated on
Mercedes me, the
Do you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request?
sage appears.
Select Yes.
#
The relevant vehicle data is sent automati‐
cally.
More information on Mercedes me: http://
www.mercedes.me
Transferred data during a service call
In certain countries you must confirm the data
transfer.
When you make service calls via Mercedes me
connect, the following data is transferred:
Overview of transferred data
Service call
mes‐
MB Info call
Breakdown assis‐
tance call
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emer‐
gency call system
The Mercedes-Benz emergency call system only
functions in areas where mobile phone coverage
is available from the relevant contract partner.
Insufficient network coverage from the relevant
contract partner may result in an emergency call
not being transmitted.
The ignition must be switched on before an auto‐
matic emergency call can be made.
Transferred data
Current vehicle
R
location
Vehicle identifica‐
R
tion number
Service code
R
Selected data
R
about the status
of the vehicle
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