Music On Hold - NEC SL2100 Features And Specifications Manual

SL2100
Description
Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets the caller know
that the call is waiting, not forgotten. Without Music on Hold, the system provides silence to these
types of calls. The Music on Hold source can be Internal (Tone), Service Tone, VRS or from an
external customer-provided music source (i.e., tape deck, receiver, etc.). The customer-provided
source can connect to an Audio Input connector (RL/Audio) on the 082U-B1.
Option Available for Using System Tone
M
The Music on Hold feature has been enhanced to allow callers to hear a system tone instead of
playing the internal or external music.
In accordance with copyright law, a license may be required if radio, television broadcasts or music other
than material not in the public domain are transmitted through the Music on Hold feature of
telecommunications systems. NEC hereby disclaim any liability arising out of the failure to obtain such a
license.
Music on Hold Source
There are 4 options available: (PRG 10-04-01 & PRG 10-04-02)
• Internal Music Tune - The tune is fixed by one music tune.
• External Source - ACI Input via Audio Input connector (RL/Audio) on the 082U-B1 board (PRG
10-60-02).
• Service Tone - Callers on hold hear Service Tone.
• Hold Message - VRS (Program 10-04-01)
Music on Hold per DID (DDI) Number
The music on hold source can be selected for individual DID (DDI) numbers by PRG 22-11-09. There
are two options available:
• 0 - Use the music source set by PRG 10-04-01.
• 1 - Back Ground Music input.
The music source will be used for incoming DID (DDI) calls only.
Music on Hold for Internal calls
The music source is set by PRG 10-04-01.
Music on Hold for non-DID (DDI) Trunk calls
The music on hold source is set per trunk port by PRG 14-08.
There are two options available:
• 0 - Use the music source set by PRG 10-04-01.
• 1 - Back Ground Music input.
The music source will be used for outgoing trunk calls or incoming non-DDI calls only.
Hold Message
The Hold Message is set by Program 10-04-01.
To record VRS Hold Message, go off-hook and dial 616 + 7 + 001.
To listen to VRS Hold Message dial 616 + 5 + 001.
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Music on Hold

Music on Hold