Nortel 1000E Upgrade page 225

Requesting assistance
Table 20
Checklist for service requests
Name of person requesting service
Company represented
Telephone number
System number/identification
Installed software generic and issue
(located on data disk)
Modem telephone number and
password (if applicable)
Seriousness of request
(see Tables 18 and 19)
Description of assistance required
Communication Server 1000E Upgrade
Appendix B: Technical Assistance service
Collect the information listed in Table 20 before you call for service.
Option 11C Chassis to Communication Server 1000E
Page 225 of 228