Microsoft exchange server 2007 unified messaging (56 pages)
Summary of Contents for Nortel 1000E
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Nortel Communication Server 1000 Communication Server 1000E Maintenance Release: 5.5 Document Revision: 02.07 www.nortel.com NN43041-700...
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While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
Contents 9 Getting help from the Nortel web site 9 Getting help over the telephone from a Nortel Solutions Center 9 Getting help from a specialist by using an Express Routing Code 10 Getting help through a Nortel distributor or reseller 10...
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Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy documents, now retired: Communication Server 1000E: Maintenance (553-3041-500) and Communication Server 1000S: Maintenance (553-3031-500) January 2007 Standard 4.00. This document is up-issued to reflect addition of technical content due to CR Q01542505.
• “Getting help through a Nortel distributor or reseller” (page 10) Getting help from the Nortel web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc...
Intended audience This document is intended for individuals who configure, maintain, and troubleshoot CS 1000Esystems. Conventions In this document, the CS 1000E system is referred to generically as "system." Related information This section lists information sources that relate to this document.
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To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page: www.nortel.com CD-ROM To obtain Nortel documentation on CD-ROM, contact your Nortel Networks customer representative. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...
Telephony Manager (TM) • Maintenance telephone as an input-only device • Element Manager See Communication Server 1000E Installation and Commissioning (NN43041-310) for information about how to connect these devices and management tools. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...
System terminal access for CP PII and CP PIV Call Servers Terminal Server Because each CS 1000E Core Call Server provides only two ports for serial devices, the Terminal Server is used to provide the necessary standard serial ports for applications and devices that require them, such as printers and Call Detail Recording (CDR).
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System terminal access for CP PII and CP PIV Call Servers 17 Figure 1 CS 1000Elocal and remote access system terminals With the CS 1000E, a system terminal can also connect directly to the Call Server, Signaling Server, Media Cards, and Media Gateway 1000T (MG 1000T).
Signaling Server can be used for remote access. System terminal access for Media Gateway Controller Each Media Gateway Controller (MGC) installed in a CS 1000E has 3 serial ports: SDI0, SDI1, and SDI2. SDI2 is not available during system initialization and therefore cannot be used to access installation menus.
The Call Server appears as one of the following: • Communication Server 1000M Multi Group CP PIV • Communication Server 1000E Multi Group CP PIV • Communication Server 1000M Multi Group CP PII • Communication Server 1000E Multi Group CP PII •...
For more information about Element Manager, see Element Manager System Reference – Administration (NN43001-632). Accessing the system Use maintenance commands to disable, enable, and test system components. To perform system maintenance on the CS 1000E, use the following: • TM Server or TM Client PC •...
• an Active CPU or Call Server Redundancy (CS RED) LED Before CS 1000 Release 5.0, the CS 1000E Core Call Server was a CP PII or CP PIV processor in its own Call Server chassis. For CS 1000 Release 5.0 and 5.5, the CP PM Call Server sits in one of the slots in the MG 1000E chassis.
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• Do not install the CP PM Call Server processor in slot 0 of any MG 1000E. This slot is reserved for the Media Gateway Controller (MGC). • For ease of cabling, place the CP PM Call Server processor in slot 1, next to the MGC.
NTDW60 Media Gateway Controller card The NTDW60 Media Gateway Controller (MGC) card provides a gateway controller for MG 1000E IP media gateways in a CS 1000E system. The MGC card functions as a gateway controller for CP PII, CP PIV and CP PM Call Servers.
NTDW64 96-port DSP daughterboard. These daughterboards transcode between IP and TDM devices in a CS 1000E. The daughterboards eliminate the need for Voice Gateway Media Cards in an MG 1000E, although the system can contain both DSP daughterboards and Voice Gateway Media Cards, if desired.
50 Hardware maintenance tools Initialize button Similar to the Init button on the CS 1000E Core Call Server, the manual initialize (Man Int) button on the SSC card starts the Initialize program. The Initialize program can clear some equipment faults. It then rebuilds call-dependent data, and generates system messages indicating the status of the system.
(page 54). When an MG 1000E is equipped with a power fail transfer unit (PFTU), a major alarm causes designated analog (500/2500-type) telephones to connect directly to Central Office trunks. This is called a line transfer.
Temperature fault (excessive heat) Minor Conference failure Digitone receiver failure More than one fault on different cards in one MG 1000E (indicated on affected customer console only) Serial Data Interface failure Memory failure Network failure (indicated on affected console only)
External power loss 55 • if there is a loss of power to the MG 1000E • if there is a loss of power to the PFTU • if a line transfer switch on the attendant console is turned on...
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60 Software maintenance tools CS 1000E The CS 1000E Core Call Server and MG 1000Es support the overlay commands and TN format (l s c u) associated with Large Systems. However, a number of maintenance commands are either not supported or not applicable to the MG 1000E.
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(for example, if you log on to check the status of a circuit card) or the Midnight Routine runs. For the CS 1000E system, include the programs listed in Table 16 "Programs used in Midnight and Background Routines" (page 62) Midnight and Background Routines.
Enhanced Maintenance feature The system software sometimes requires modifications, called patches, which are provided by Nortel Technical Assistance Centers. The command ISS in Print Routine 3 (LD 22) prints the software generic and issue. A plus symbol (+) by the issue number means a patch is in service.
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Tool does not load Security Device and the face of the Security Device beneath the keycode Nortel logo (NT SDID) with the NT SDID on the keycode floppy disk label, and verify the NT SDIDs match. Incorrect Install Program Verify that you are using the correct Install disk Program disk for your system.
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If all LEDs remain off, or the power LED on the alarm/fan module is red, replace the power supply. Defective alarm/fan If the Nortel display remains lit and the module alarm/fan LEDs are all off, ensure that the alarm/fan module is well seated and the locking screw is tightened.
Clearing MG 1000E faults Clearing ELAN network interface faults On each MG 1000E, the MGC card connects to the ELAN subnet through the ELAN network interface. A CAT5 or 100BaseT Ethernet cable connects the ELAN network interface to a Layer 2 switch on the ELAN subnet.
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Use the LD 32 command DISS l s (where l s are the loop and shelf numbers of the MG 1000E) to disable the link for testing. Test the IP connectivity between the CS 1000E Core Call Server and the Layer 2 switch by pinging the IP address of the Layer 2 switch.
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(page 85) for MG 1000E fault indicators. An overload (OVD) message on an MG 1000E indicates a network loop is disabled and that all connections on the loop are disabled. The network loop number corresponds to a specific card number in the MG 1000E.
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NWS301, 401, 501 OVD001—010, 024 XMI messages Visual indicators Red LEDs lit on circuit cards Table 26 "MG 1000E fault causes and actions" (page 85) provides additional instructions for isolating faults in an MG 1000E. See “Fault clearing process” (page 71) for complete fault clearing process.
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86 Clearing faults Table 26 MG 1000E fault causes and actions (cont’d.) Condition Possible cause Action Red LED on SSC card Defective NTDK20 SSC Disable the MG 1000E by entering: card in MG 1000E LD 32 DISS l s (where l s are the MG 1000E loop and shelf numbers) Replace the SSC card.
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Clearing MG 1000E faults 87 Table 26 MG 1000E fault causes and actions (cont’d.) Condition Possible cause Action Common visual indication Defective NTDK95 Replace the NTDK95 cable and system messages on Expander cable connecting the MG 1000E to the MG 1000E Expander MG 1000E Expander.
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RAN (see Communication Server 1000E Planning and Engineering (NN43041-220) for details). ATTENTION Currently, the CS 1000E supports only Recorded Announcement Broadcast and Music Broadcast. If the fault does not clear, you may need to replace some of the following equipment: •...
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LD 135 STAT IPL x (where x is the number for the MG 1000E 1 through 128) If the fault remains, check the IP daughterboard conference loops. If the fault remains, check the NTDK20 SSC conference loops.
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Security Device and MG 1000T Core (eight digits engraved on keycode the face of the Security Device beneath the Nortel logo) with the NT SDID on the keycode floppy disk label. Verify the NT SDIDs match. Data dump error Corrupt data on software...
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Positively identify the NT SDID on the MG Device 1000T Expansion (eight digits engraved on the face of the Security Device beneath the Nortel logo). Verify that it matches the NT SDID on the MG 1000T Core Security Device. Defective NTDU0606,...
100 Clearing faults Clearing trunk faults This section deals with trunk faults on either the MG 1000E or MG 1000T. Trunk circuit cards provide the interface between the system and Central Office (CO) trunks, or between PBXs. The maintenance telephone can be used to test trunks.
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Table 35 "Trunk cannot make or receive calls(OVD message may be received)" (page 101) provides additional instructions for isolating trunk faults in an MG 1000E or MG 1000T. Table 35 Trunk cannot make or receive calls (OVD message may be received)
Xmodem communications protocol Ensure that your communications package complies with the protocol specifications described in Communication Server 1000E Installation and Commissioning (NN43041-310). Not all Xmodem protocols are identical. Some may not operate properly with the CCBR feature.
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Corrective action: Ensure that the customer data file is correct and that you are not restoring the wrong file to the system. If the file is correct, contact Nortel technical support. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...
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For CP PII and CP PIV Call Servers, the probable cause is a faulty flash ROM. Replace the SSC card. For CP PM Call Servers, contact Nortel technical support. The received file contains invalid data. BKP0003 Corrective action: Check the transmitted data file to ensure that it is the correct one.
The installation RMD CF card must come preformatted and bootable from Nortel . Consumer CF cards are not bootable by default and must be made bootable. For more information, see Procedure 15 “Creating a bootable RMD with software”...
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This forces the Signaling Server to boot from the CD. • For a Nortel CP PM Signaling Server, insert the CS 1000 Release 5.5 CS 1000 Release 6.0 Signaling Server Software CF card into the faceplate CF drive and press the RST button on the faceplate of the Signaling Server to trigger a cold boot.
Replacing the NT4N48 System Utility card 153 Replacing the NT4N48 System Utility card ATTENTION On a CS 1000E, the System Utility card minimum vintage is NT4N48BA. Procedure 24 Replacing the NT4N48 System Utility card Step Action Check the System Utility card maintenance display to verify that the Call Server containing the CP PII card to be replaced is inactive.
Ensure the settings are the same as the existing circuit card. For information about settings see the Communication Server 1000E Installation and Commissioning (NN43041-310) Hold the SDI/DCH circuit card by the lock latches and slide it into its assigned slot until it connects with the backplane.
Introduction This chapter provides information about the maintenance functions of the Media Card. Check the Nortel web site for information about the latest software, firmware and application releases. See IP Line Fundamentals (NN43100-500) for verification steps. Faceplate maintenance display codes...
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If the maintenance display shows a persistent T:20, indicating a software failure, and this occurs after the card is reset during a software download procedure, call the Nortel technical support for assistance in downloading new software onto the card. If a test fails on the Media Card, F:XX appears on the Hex display for three seconds after the T:13 (Testing SEEPROM) message.
After a reboot, the Media Card displays a fault code of the form F:xx on the faceplate LED display and the card cannot register with the CS 1000E. This indicates an unrecoverable hardware failure. If the Media Card displays the F:08 code, this can merely indicate that the Security Device is missing from the card.
Phone, IDU is effectively a "ping" command. Consequently, it can be used to test the end-to-end IP connectivity of the IP Phone. If the IP Phone is not registered with the CS 1000E, an NPR0048 message is generated. If the IP Phone is registered but idle, the system prints the IP Phone IP address and Media Card IP address and generates an NPR0053 message.
“SNMP interface” (page 202) • “Heterogeneous environments” (page 202) Introduction CS 1000E systems, that are equipped with Voice Gateway Media Cards running IP Line 4.0 or later, support Proactive Voice Quality Management (PVQM). PVQM includes the following capabilities: • Monitoring of voice quality metrics (latency, jitter, packet loss, and R-Value) for IP Phones and gateway endpoints.
Management (PVQM) package 401 is required. Monitoring of all other voice-quality metrics is available with base CS 1000 Release 5.5 software. Supported system types CS 1000E systems, that are equipped with Voice Gateway Media Cards running IP Line 4.0, support PVQM. Feature implementation To implement this feature, you must install the PVQM_401 software package.
For details about the SNMP interface, see Communication Server 1000 Fault Management – SNMP (NN43001-719) Heterogeneous environments In a heterogeneous environment, with a mixture of Nortel equipment and third-party equipment, voice-quality monitoring, detection, and alarming are performed only on IP endpoints that have voice-quality monitoring capabilities.
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Select pbxLinkShow from the Command list. Click Run. --End-- To display the pbxLink information for a CS 1000E system, use the LD 117 STAT SERV command at the Command Line Interface (CLI) of the Call Server. Nortel Communication Server 1000 Communication Server 1000E Maintenance NN43041-700 02.07 22 December 2009...
• “Requesting assistance” (page 215) Nortel Technical Assistance Centers To help customers obtain maximum benefit, reliability, and satisfaction from their CS 1000E system s, Nortel provides technical assistance in resolving system problems. Table 50 "Customer Technical Services (CTS)" (page 211) lists the centers that provide this service.
Any questions concerning products. Except as excluded by the provisions of warranty or other agreements with Nortel, a fee for technical assistance may be charged, at rates established by Nortel. Information on rates and conditions for services are available through Nortel sales representatives.
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While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.