Nortel 1000E Upgrade page 222
Option 11c chassis upgrade
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Also See for 1000E:
- Installation and configuration manual (490 pages) ,
- Maintenance manual (222 pages) ,
- Regulatory and safety information (2 pages)
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Page 222 of 228
Services available
NN43041-465
Standard 01.04
Appendix B: Technical Assistance service
Services available through the Technical Assistance Centers include:
•
diagnosing and resolving software problems not covered by support
documentation
•
diagnosing and resolving hardware problems not covered by support
documentation
•
assisting in diagnosing and resolving problems caused by local
conditions
There are several classes of service available. Emergency requests (Class E1
and E2) receive an immediate response. Service for emergency requests is
continuous until normal system operation is restored. Non-emergency
July 2007
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