Nortel 2050 User Manual
Ip softphone 2050
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Summary of Contents for Nortel 2050
- Page 1 Nortel Communication Server 1000 IP Softphone 2050 User Guide...
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Page 3: Revision History
Standard 01.02. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 User Guide (NN- 10300-054). June 2006 Standard 4.00. This document is up-issued to reflect additional information about reserved keyboard keys. - Page 4 Revision history...
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Page 5: Table Of Contents
Contents IP Softphone 2050 overview ......13 Features ......... 13 Components . - Page 6 Nortel USB Audio Kit ......30 Installing the IP Softphone 2050 ..... . . 30 Installing the USB Headset Kit .
- Page 7 Custom Functions for Smart Functions menu ... . 54 IP Softphone 2050 macros ......57 About macros with the IP Softphone 2050 .
- Page 8 Using the Help menu ......61 IP Softphone 2050 Settings ......62 Opening the Settings window .
- Page 9 Using NetEQ (Global IP Sound) ....72 Overriding communication server values ... . . 72 Listener IP .
- Page 10 Changing your personal password ....92 Troubleshooting the IP Softphone 2050 ....94 Connectivity problems .
- Page 11 Cannot hear audio through headset ....103 Sound still comes out of my computer speakers ..103 Directory problems ....... . 103 Index .
- Page 12 Contents...
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Page 13: Ip Softphone 2050 Overview
IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter. -
Page 14: Components
Italian, Polish, Russian, Spanish, Turkish, Japanese, Latvian, Korean, Traditional Chinese, Simplified Chinese, Hebrew, Arabic and Greek. • Three input modes: Digit, Alpha, and Native • Macro functions available for programming long dialing patterns Components The IP Softphone 2050 supports five main components:... -
Page 15: Call Control Window
“i2050.exe application” on page 16 Call Control window The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local... -
Page 16: I2050.Exe Application
The i2050.exe application lets the IP Softphone 2050 communicate with the server. It launches when you start the IP Softphone 2050 but remains hidden in the background. To verify that the i2050.exe is running, open the Windows Task Manager. To view the i2050.exe process, select Processes from the Task Manager window. -
Page 17: Ip Softphone 2050 Call Control Window
File > Settings > 3. Select Accessibility Note: If the IP Softphone 2050 is running, you must exit and restart for the change to the Accessibility Interface to take effect. IP Softphone 2050 Call Control window Start > Programs > Nortel >... -
Page 18: Call Control Window
IP Softphone 2050 Call Control window Call Control window The Call Control window (see includes the standard features that let you make and manage telephone calls. For information about the elements of the Call Control window, see Table 1 on page Figure 1: Call Control Window—1140... -
Page 19: Accessibility Interface
The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features. The Accessibility Interface has been tested on JAWS® Version 5.0. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators. -
Page 20: Call Control Window Elements And Functions
IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window. Table 1: IP Softphone 2050 components and functions (Part 1 of 3) Element Function Primary display... - Page 21 Table 1: IP Softphone 2050 components and functions (Part 2 of 3) Element Function To scroll through menus and lists in the display area. Navigation arrows Use the Send/Enter key at the center of the navigation cluster to confirm menu selection (1140 skin only).
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Page 22: Hot Keys
IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 3 of 3) Element Function Directory To access CS 1000 Directory features. Depending on how the system administrator sets up this service, use this button to access any of... -
Page 23: Removing A Hot Key
Hot Keys. 3. Choose the feature group that you want to access: Buttons, Menu, Fields (Accessibility Interface only). IP Softphone 2050 Call Control window key, enter the key combination—“Alt + Shortcut Key Currently Used By window. For information about opening the “Opening the Settings window”... -
Page 24: System Tray Icon And Menu
5. Click Remove. System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window. To access the menu, right-click the IP Softphone 2050 icon in the Windows taskbar system tray. -
Page 25: Ip Softphone 2050 Directories
CS 1000 Directory, stored on your server. Local Directory The IP Softphone 2050 Local Directory lets you store as many phone directories on your computer as you need. You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links. -
Page 26: Cs 1000 Directory
CS 1000 Directory The CS 1000 Directory maintains contact information and server- supported features in a remote, central database called the Application Server. Accessible from the IP Softphone 2050 Call Control window, the CS 1000 Directory supports the following features: •... -
Page 27: Callers List
To access the newest entry, click the up navigation key. A Redial List entry can contain any of the following: • User name (up to 24 characters) • DN (up to 31 characters) IP Softphone 2050 Directories... -
Page 28: Opening Cs 1000 Directory Features
If the application rests idle for one minute during any of the operations, the directory feature closes and your IP Softphone 2050 returns to the idle state. For information about managing contacts or making calls from the CS1000 Directory, see “Managing contacts from the CS 1000... -
Page 29: Installing And Setting Up The Ip Softphone 2050
Universal Serial Bus (USB) port (version 1.1 or 2.0) • Nortel Enhanced USB Adapter (desktop) or Nortel Mobile USB Adapter (mobile) Supported operating systems To use the IP Softphone 2050, you must have one of the following operating systems: • Microsoft Windows XP •... -
Page 30: Nortel Usb Audio Kit
The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals instead of headsets. With an Algo ATA users can, for example, use a cordless handset with their IP Softphone 2050. Note: The IP Softphone 2050 is compatible with the Algo ATA. For support, see www.algosolutions.com. -
Page 31: Installing The Usb Headset Kit
Installing and setting up the IP Softphone 2050 Installing the USB Headset Kit The IP Softphone 2050 supports a desktop USB headset adapter, as well as a mobile adapter. Follow these steps to install the USB Headset Kit: 1. Ensure that you have the proper system requirements as listed in “Nortel USB Audio Kit”... -
Page 32: Managing Contacts From The Local Directory
Edit > New Contact, or click The Properties dialog box appears. 3. Under the General name, address, telephone numbers, and other personal information. 4. Select the Details tab to enter any of the following contact details: Department, Office, or Assistant. -
Page 33: Editing Contacts In The Local Directory
6. Select the Settings Business, Home, or Mobile. 7. Click OK. Note: For more information about entering information in the property fields, see “Using the Properties dialog box” on page To add a contact to a group: 1. In the Shortcut Bar, select the group of shortcut links to which you want to add a contact. -
Page 34: Deleting Contacts From The Local Directory
Managing contacts from the Local Directory Deleting contacts from the Local Directory You can delete contacts from the Local Directory or remove contacts from a group of shortcut links. To delete a contact from the Local Directory: 1. Open the Local Directory. -
Page 35: Filtering A Local Directory
5. To stop a search, click Stop. Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory, making it smaller and easier to manage. This feature is useful for dealing with large directories. By filtering a directory, you can reduce the number of names through which you must search. -
Page 36: Dialing From The Redial List In The Local Directory
— Double-click the contact's name. — Right-click the contact's entry, and then click the desired telephone number in the menu. — To dial the default telephone number, click toolbar. — Click the arrow beside the desired telephone number from the list. -
Page 37: Managing Groups In The Shortcut Bar
2. Find the contact using one of the following methods: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 3. To dial the selected entry, double-click the contact. Managing Groups in the Shortcut Bar You can add, remove, or rename groups in the Shortcut Bar of your Local Directory. -
Page 38: Using The Properties Dialog Box
Managing contacts from the Local Directory A cursor appears in the Group button. 4. Enter the new name you want the group to be called. 5. Press Enter. Note: To view the list of contacts within a group, click the desired group in the Shortcut Bar. -
Page 39: Properties - General Tab
Use this tab to store a contact’s name, address, e-mail address, company information, and telephone numbers. To create a contact record, enter the contact’s name and at least one telephone number. All other information is optional. Note: To add a half-second delay in the dialing pattern, insert a comma in the telephone number, wherever you want the pause to occur. -
Page 40: Linking To The Ldap Directory
Managing contacts from the Local Directory • Outlook directory • Windows Address Book directory (WAB) To access these external directories, you must create a link to the desired directory in the Shortcut Bar. After you add the directory, an icon appears in the Shortcut Bar. -
Page 41: Linking To Outlook
To add a new schema to the list: 1. From the Schema tab, click Add. A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name new LDAP schema. 3. -
Page 42: Linking To Windows Address Book Directory
3. From the menu, select The Properties dialog box appears. 4. If no phone numbers appear in the input at least one valid phone number. If the telephone numbers in Phone Numbers The contact is added to the Local Directory. - Page 43 Managing contacts from the Local Directory Note 1: You cannot directly add contacts to an external directory from within the Local Directory. Note 2: If the contents of an external directory change, you must first update that directory for the changes to show in the Local Directory. To update, right-click the imported directory and click Refresh.
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Page 44: Managing Contacts From The Cs 1000 Directory
Managing contacts from the CS 1000 Directory Managing contacts from the CS 1000 Directory Your server supports the following CS 1000 Directory features: Personal Directory, Redial List, and Callers List. You can use the following options to manage contacts in CS 1000 Directory features: •... -
Page 45: Editing Cs 1000 Directory Contacts
Note 1: Unlike the Local Directory, CS 1000 Directory features (Personal Directory, Redial List, Callers List) are stored on the Application Server. Note 2: You can also add contacts to the Personal Directory by copying entries from the Corporate Directory, the Redial List, the Callers List, or other available directory applications. -
Page 46: Deleting Cs 1000 Directory Contacts
Managing contacts from the CS 1000 Directory Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click 2. Select the Personal 3. Search for the entry. 4. -
Page 47: Dialing From The Redial List
3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 4. To dial the selected entry, double-click the contact. Dialing from the Redial List To dial from the Redial List in the CS 1000 Directory: 1. -
Page 48: Managing Ip Softphone 2050 Calls
Managing IP Softphone 2050 calls Managing IP Softphone 2050 calls Making telephone calls Before making a call, ensure that you are wearing your headset. To make a call: 1. Open a Line using one of the following methods: — On the Call Control window, click Your main telephone line appears. -
Page 49: Holding And Retrieving Telephone Calls
When your call ends, you must manually terminate the active line. To terminate a telephone call: 1. Click the appropriate 2. From the Call Control window, click Managing IP Softphone 2050 calls Hold. Line key to ensure it is selected. -
Page 50: Ip Softphone 2050 Usb Headset Adapter
IP Softphone 2050. Maximize button Press the minimize the IP Softphone 2050. If the IP Softphone 2050 is minimized, press this button to maximize the IP Softphone 2050 window. If the IP Softphone 2050 is maximized but behind another window, press this button to bring the IP Softphone 2050 to the foreground. - Page 51 Element Function Answer button To answer an incoming call, press Answer. If you have no incoming call when you press this button, the IP Softphone 2050 selects a line and you hear a dial tone. Release button Press the call.
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Page 52: Answering Calls With The Usb Headset Adapter
Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is running—even if minimized or running in the background. To answer a call using the USB Headset Adapter: 1. -
Page 53: Muting A Call
To mute a call using the Headset adapter, press the Using the Smart Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features. You can customize what appears on this menu using the Configuration Utility. -
Page 54: Customizing The Smart Functions Menu
IP Softphone 2050 USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility. To customize the Smart Functions menu: 1. From the Call Control Headset. The USB Headset Settings window opens. - Page 55 4. In the Arguments box, enter any arguments that are required for this function. Note: If you want the IP Softphone 2050 to prompt you for the argument when you select this special function, select arguments. 5. In the Initial directory want this function to use.
- Page 56 IP Softphone 2050 USB Headset Adapter To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete. 3. To confirm the deletion, click Yes.
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Page 57: Ip Softphone 2050 Macros
IP Softphone 2050 macros About macros with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular telephone line and then dials a telephone number automatically, or a macro that ensures a certain number is always dialed out on a particular telephone line. -
Page 58: Deleting A Macro
Delete Macro. This clears the macro. 3. To finalize the change, press Apply. Playing a macro You can play macros to dial telephone numbers or access your voicemail. To play a macro: 1. From the Call Control 2. Select the desired... -
Page 59: Ip Softphone 2050 Menu Commands
Bar. To access the menu when set to Autohide, move your cursor over the top part of the Call Control window. The menu appears. Note: The IP Softphone 2050 must be in focus for the Autohide Menu Bar function to work. To bring the IP Softphone 2050 into focus, click anywhere on the Call Control window. -
Page 60: Using The Edit Menu
Hold—Select to put an active call on hold. • Mute—Select to place your call on mute. You can hear the caller, but the caller cannot hear you. Numeric and the IP Softphone 2050 interprets Alphabetic and the IP Softphone 2050 Native and the IP Softphone 2050 interprets... -
Page 61: Using The View Menu
Contents—Select to open the contents section of the IP Softphone 2050 Help system. • Search—Select to search for a specific item in the IP Softphone 2050 Help system. • Index—Select to open the index section of the IP Softphone 2050 Help system. -
Page 62: Ip Softphone 2050 Settings
IP Softphone 2050 Settings IP Softphone 2050 Settings Use the Settings window (shown in many IP Softphone 2050 features and functions. You can open the Settings window from the Windows Start Menu or from the IP Softphone 2050 Call Control window. -
Page 63: Using The Settings Window
• “Personal Call Recording” on page 78 • “USB Headset” on page 79 Features and functions are listed in the left pane of the IP Softphone 2050 Settings window (see Figure 3 on page open the corresponding dialog box. IP Softphone 2050 Settings... -
Page 64: Profiles
IP Softphone 2050 Settings Profiles Use profiles to configure the IP Softphone 2050. Using profiles, you can keep multiple IP Softphone 2050 configurations on the same computer. When you make changes to any feature or function, the changes affect only the current profile. -
Page 65: Modifying Profile Names
Application screen opens. If the IP Softphone 2050 is not currently running, the Settings window closes. The next time you start the IP Softphone 2050, it attempts to connect to the server (as defined by the profile). Note: Check the server dialog box in IP Softphone 2050 Settings to see which server your current profile uses. -
Page 66: Importing Profiles
IP Softphone 2050 Settings 2. Save your profiles using the file name and directory of your choice. Your current IP Softphone 2050 profiles are now saved as “Config Backup Files” (*cfx). Importing profiles Use import to restore backed-up configuration files for current use. -
Page 67: Using Ip Addresses And Dns Names
Note: Symposium call center agents must select the check box. Restoring defaults To restore the settings dialog to its default settings, click Defaults. IP Softphone 2050 Settings check box. Name Port text box. Primary and enter the... -
Page 68: Resetting The Connection
To select the path to the IP Softphone file: 1. Click Browse. A Browse for folders dialog box opens. 2. Locate and select the IP Softphone 2050 folder in your file system. 3. Click OK. Note: You can also use the skin dialog box to set the IP Softphone 2050 to the Accessibility Interface. -
Page 69: Macros
Use the Quality slider to increase or decrease the amount of delay. delay speeds up buffering, but reduces audio quality. improves audio quality, but slows down buffering. Note: If your IP Softphone 2050 audio sounds choppy or broken, move the slider toward Higher Quality. IP Softphone 2050 Settings Keys >... -
Page 70: Sound Devices
IP Softphone 2050 Settings Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices. The dialog box is separated into two areas: • Headset or Handset device • Handsfree/Ringing/Paging device Headset or handset device When using a headset or handset, use this area to: •... -
Page 71: Hardware Id
The Hardware ID text box displays the current hardware address. MAC addresses The IP Softphone 2050 default IP address comes from your Ethernet hardware, as a Medium Access Control (MAC) address. If several Ethernet interfaces are installed, then the IP Softphone 2050 chooses the first MAC address it detects and uses that address in all subsequent re- connections. -
Page 72: Selecting Mac Addresses
Ethernet hardware address is not unique to the server. To return the settings to their installation defaults, click To reset the Hardware ID while the IP Softphone 2050 is running, click Reset. Note: The Firmware Version field displays the latest IP Softphone 2050 firmware version reported by the server. - Page 73 Early Packet and Late Packet Resync These values tell the IP Softphone 2050 when to discard the contents of the jitter buffer and restart. If a packet arrives either before the early packet resync value (set in milliseconds), or after the late packet resync value (also set in milliseconds), then the resync operation begins.
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Page 74: Listener Ip
Under normal operation, the IP Softphone 2050 listens for UNIStim traffic on all IP addresses and IP ports. You can set the IP Softphone 2050 to listen to only one specific IP address or port. To use a specific address: 1. -
Page 75: Sounds
Sounds Use the Sounds dialog box to select sound effects for when the IP Softphone 2050 connects to, or disconnects from, a call server. You can assign a sound to any of the following three events: • Server connected •... -
Page 76: Lamp Sounds
IP Softphone 2050 Settings Use the Text Replacements dialog box to modify the server-supplied text in the Accessibility Interface. Modification lets you shorten or eliminate superfluous language picked up by the screen-reading software. The text replacement table lists all the text replacement rules that are currently assigned. -
Page 77: Key Type
4. Enter how often you want the sound repeated in the seconds fields (found in the Note: The IP Softphone 2050 currently supports only .wav files. Key Type The IP Softphone Call Control window supports six line/feature keys (see Figure 2 on page 19). -
Page 78: About
Global IP Sound logo Language Use the Language dialog box to select the language for the IP Softphone 2050 Settings window, Local Directory, and all menus and dialogs associated with the main application. Note: Some language that you encounter in operating the IP Softphone 2050 comes from your communications server, or from your computer operating system (OS). -
Page 79: Usb Headset
• Path displays the directory and file name where the third party application resides on your computer. To allow the IP Softphone 2050 to record calls: 1. Select Allow this application to record 2. Click or Apply. -
Page 80: Selecting The Headset
Setting external lamp controls Note: The external lamp is available on the desktop adapter only. The IP Softphone 2050 supports an optional external LED lamp (also known as an in-use lamp). The lamp provides visual indication of call status, headset connection, and messages waiting. -
Page 81: Headset Disconnect
To disable Headset Disconnect, select None. Active Call With Active Call enabled, the external lamp activates when the IP Softphone 2050 registers an active call. To enable Active Call, select the cadence you want from the list. To disable Active Call, select None. -
Page 82: Using The Backlight
Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons, letting you know when the IP Softphone 2050 is running. To enable the backlight, select Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to IP Softphone 2050 features. -
Page 83: Accessibility Interface
1. Select File > Settings > 2. Select Accessibility Note: You must exit and restart the IP Softphone 2050 for the change to Accessibility Interface to take effect. Control groups The Accessibility Interface lets you move through four groups of controls: Display, Line and Feature, Date and Time, and Indicators. -
Page 84: Line And Feature
Accessibility Interface Line and Feature Choose from six available Line and Feature group keys to place or receive calls, or to access a range of server-supported IP Softphone 2050 features. Note: Only your system administrator can assign Line keys. Contact your system administrator for more information about the available features that your server provides. -
Page 85: Navigating Menu Commands
You can assign keyboard hot keys to access the full range of Call Control window functions and menu options—necessary for using all of the IP Softphone 2050 features from the Accessibility Interface. For information about available hot keys, and for adding or removing hot keys, see “Hot keys”... -
Page 86: Setting Cs1000 Directory User Preferences
Note: This procedure affects only the language used by CS 1000 Directory features. To change the language used by the Call Control window, see “Language” on page Directory on the Call Control window. Telephone Options > list, select the language that you want to use (for “CS 1000 “Managing Language. -
Page 87: Setting The Date And Time
Call Control window. 4. Select the desired format. Enabling the Call Timer With the Call Timer telephone option enabled, the IP Softphone 2050 automatically measures and displays the length of each call. To enable Call Timer: 1. -
Page 88: Logging All/Unanswered Incoming Calls
The default setting for Log Mode is: Log All Calls. New call indication With the new call indication option enabled, the IP Softphone 2050 displays an indication message when it receives new incoming calls. To enable or disable new call indication: 1. -
Page 89: Preferred Name Match
Use area code setup to organize the display of incoming telephone numbers. When an incoming call arrives with an area code that matches one of the three stored area codes, the IP Softphone 2050 reorders the incoming call number to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number). -
Page 90: Name Display Format
5. Enter the area code you want to use, or edit the existing area code. The default for area code setup is: no area code specified. Name display format You can set the IP Softphone 2050 to display the name of the incoming calling party in either of the following formats: •... -
Page 91: Enabling Password Protection
Turning password protection on or off • Changing your password With password protection enabled, the IP Softphone 2050 requires authentication before allowing you to access the Personal Directory, Redial List, or Callers List. When you attempt to access any of these password-protected features, a prompt asking you to enter your password appears. -
Page 92: Changing Your Personal Password
If you make three consecutive incorrect password attempts within an hour, the application locks you out of all password-protected features for one hour. “Locked access” displays on your telephone. The application also locks you out of Virtual Office (if enabled). If you fail to access Virtual Office due to incorrect password attempts, then the application also locks your access to other password-protected features. - Page 93 Setting CS1000 Directory user preferences If you forget your password or the system locks you out, then your system administrator can reset and unlock your access at any time.
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Page 94: Troubleshooting The Ip Softphone 2050
802.1 QoS is not supported on your network. Description: These messages indicate that the connection with the communication server cannot be established. The IP Softphone 2050 sets a random retry time, after which it attempts to reconnect. This process repeats until the IP Softphone 2050 successfully connects. -
Page 95: Connection Is Reinitializing
The “Server unreachable” message appears when the IP Softphone 2050 encounters a problem contacting the communication server. Potential causes: • Network down • Computer not connected to the network • Invalid communication server settings in the Configuration Utility • Invalid communication server settings in DHCP configuration •... -
Page 96: Authorization Failed
If the message continues, check for correct communication server programming. Authorization failed Symptom: The following message appears: “Authorization failed”. Description: The IP Softphone 2050 has no authorization to use the communication server. Potential causes: • Your system administrator has not authorized the IP Softphone 2050. •... -
Page 97: Unable To Retrieve Communication Server Parameters From Dhcp Server
Potential causes: • Invalid HardwareID in the Hardware ID dialog box (see ID” on page • Invalid communication server configuration Action: • Ensure that your communication server programming is correct. • Contact your system administrator. Troubleshooting the IP Softphone 2050 “Hardware... -
Page 98: Audio Problems
NAT configuration. One-way only audio problems can occur when incorrect NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address. Broken or choppy speech Broken or choppy speech can occur due to any of the following: •... - Page 99 (PCMCIA) inserted. In the specific case of this PC card, the problem relates to a version of the Xircom driver. This driver takes CPU cycles even when it is not active and this, in turn, causes IP Softphone 2050 audio to become choppy.
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Page 100: Windows Sound Plays From The Headset
Advanced audio problems due to network performance If network performance causes audio problems, use the Advanced Audio dialog box in the IP Softphone 2050 Settings window to override your communication server audio values. For more information about Advanced Audio, see page Device. -
Page 101: Reset Conditions
You change the IP Softphone 2050 skin. • Firewall applications intercept or delay packets, causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer. Note: Use care when using firewall applications on the same computer as the IP Softphone 2050. -
Page 102: Usb Headset Adapter Features Appear Dimmed
Softphone. USB Headset Adapter features appear dimmed Symptom: In the USB Headset dialog box of the IP Softphone 2050 Settings window, all the features appear dimmed. Description: Either the IP Softphone 2050 does not recognize the adapter as a... -
Page 103: Cannot Hear Audio Through Headset
Check all jacks and plugs for a loose connection. Sound still comes out of my computer speakers Description: The IP Softphone 2050 configuration does not direct all call audio to the headset. Action: To direct all call audio to your headset, select... - Page 104 Troubleshooting the IP Softphone 2050 • Your system administrator must enable the appropriate class of service. If you cannot access the Redial List or Callers List, contact your system administrator.
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Page 105: Index
Index Accessibility Interface, 83 Active Call, 81 Answer button, 51 Answer, 21 Application Server Administration, Backlight, 51, 82 Call Control Window 1140 skin, 18 compact skin, 19 Caller ID, 52 Callers List, 27 Copy, 20 CS 1000 Directory 26, 44 area code setup, 89 call log, 87 call timer 87... - Page 106 Index Line, 48 Local Area Network (LAN), 13 Local Directory, 25, 32 MAC addresses, 71 Macros, 57 Manual Override, 80 Maximize button, 50 Menu command, 59 Message Waiting light, 50 Message Waiting, 81 Mute button, 51 Mute light, 51 Navigation arrows, 21 NetEQ (Global IP Sound), 72 Nortel USB Audio Kit, 30 Nortel USB Audio kit, 50...
- Page 107 Index Wide Area Network (WAN), 13 Windows Address Book directory,...
- Page 108 Index...
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Page 110: User Guide
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.