Tektronix Phaser 340 User Manual page 160

Printing and installation problems (cont'd.)
Symptom
The Ready message is
displayed but the file
does not print.
A Macintosh file does not
print and a virtual
memory (VM) error
appears.
The file does not print or
it prints unexpected data.
Files sent during
power-up do not print.
The printer receives a file
on the serial or parallel
port but does not print.
The printer receives a file
on the serial or parallel
port. The front panel
displays Waiting For
Data indefinitely.
Another file sent to a
different port causes
your computer or
network interface to
lock up.
Solution
Make sure that Phaser 340 is the selected printer. Try
printing the same file to another PostScript printer. If
the file prints, then the problem could be with the
interface cable. Refer to "Interface cables and
adapters" on page 5-3 for information on ordering
Tektronix interface cables.
Turn the printer's power off and wait at least
15 seconds before turning the power on again.
Refer to the Phaser 340 Drivers and Utilities Printing
Reference for details on using the Tektronix Error
Handler to determine the cause of the problem.
You may need to expand printer memory. Refer to
"Memory upgrades" on page B-4 for more information.
Upgrade AppleTalk software using the AppleTalk
installer disk shipped with the printer.
Make sure that you have the printer set up to receive the
appropriate language (PostScript, HP-GL, or PCL5) for
that file.
Before printing a file, wait until the printer's front panel
displays Ready.
Do not set the wait timeout to 0. Also, print files should
not have extra characters after the End-of-Job character
(Ctrl-D). See the Phaser 340 Drivers and Utilities
Printing Reference for information on setting timeouts
and the Ctrl-D character.
Do not set the wait timeout to 0. Also, print files should
not have extra characters after the End-of-Job character
(Ctrl-D). See the Phaser 340 Drivers and Utilities
Printing Reference for information on setting timeouts
and the Ctrl-D character.
Troubleshooting
6-15
User Manual
6