Tektronix Phaser 340 User Manual page 157

6
Troubleshooting
6-12
Phaser 340 Color Printer
Image quality problems (cont'd.)
Symptom
Image prints in
black-and-white instead
of color.
Solution
PC users: Be sure to use a driver that supports color
PostScript. If you are running Windows, use the
Tektronix-supplied driver that was shipped with the
printer's software. Refer to the Phaser 340 Drivers and
Utilities Printing Reference for information on drivers.
Excel users: Be sure to check the Print using color
option in the print dialog box.
Macintosh users: Use the LaserWriter 8.X printer
driver and Phaser 340 PPDs that supports color
PostScript. Select Color/Grayscale in the print dialog
box. Refer to "Printing from a Macintosh" on page 3-5
for more details on how to print from a Macintosh.
You may need to install application-related files such as
PPDs, PDXs, and PDFs. Refer to the Phaser 340
Drivers and Utilities Printing Reference for information.
You may have incorrectly sent the monochrome color
correction utility to the printer.
Refer to the Phaser 340 Drivers and Utilities Printing
Reference for information on the LaserWriter printer
driver version 8.X.