Setting Customer Expectations - EFI E-43A Installation And Service Manual

I H
NSTALLING ARDWARE
Network
• Make sure that the network is available at the time set for installation.
• Verify with the network administrator that the network is functioning before you attach the
E-43A.
• Make sure that the configuration requirements specified in Configuration and Setup
(which is part of the user documentation set) have been met for remote computers and
the network.

Setting customer expectations

When the site is ready, installation of the E-43A takes about one hour. Inform the customer of
the following:
• Some nodes on the network may be unavailable for up to one hour.
• The copier/printer may be unavailable for up to one hour.
• The network administrator must be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the E-43A and confirms network
functionality with the connector in place before the date scheduled for the E-43A
installation.
• The network administrator must make a networked computer available during the
installation. The appropriate software must be installed in advance. Documentation for
the networked computer and network operating software should be available.
• The network administrator must install the user software shipped with the E-43A onto
networked Windows and Mac OS computers that print to the E-43A (user
documentation is also included).
N : This document covers hardware installation and service and provides general
OTE
information about connecting the E-43A to the customer's network. Network Setup and
configuration information exceeds the scope of this document. For Network Setup and
configuration information, refer the network administrator to Configuration and Setup, which
is part of the user documentation set.
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