EFI E-43A Installation And Service Manual page 113

Symptom
A print job stalls or stops
after one or a few pages.
T
ROUBLESHOOTING
Possible cause
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
Incorrect or faulty DIMM
or faulty DIMM connection
Suggested action
Printing (continued)
1 Cancel the E-43A print job.
2 If this fails to clear the problem, reboot the E-43A.
3 If the problem persists, choose the Clear Server command
from Command WorkStation.
4 Set Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate "PS Error."
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see
Corrupt system software may cause the system to hang.
1 Reseat the DIMMs to remove any oxidation on the connectors
(see page
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see
page 92).
65).
page 65).
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