EFI E-43A Installation And Service Manual page 109

Symptom
E-43A is getting power, the
control panel is not black,
but the buttons on the
control panel do not
function.
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
System performs slowly
and/or hangs periodically.
Clock is slow.
T
ROUBLESHOOTING
Possible cause
Control panel functions
Possibly one of the following:
• Problem with the Fiery application
• Faulty user interface board
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
Possibly one of the following:
• Board or cable connections are loose or
faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
Missing or dead battery on the
motherboard
Suggested action
1 Recheck all cables and connections.
2 Reboot the E-43A.
3 If the problem persists, restore the backup, or reinstall
system software (see
4 If the problem persists, replace the user interface board
(see page
DVD drive
1 Press the eject button below the DVD slot on the front of the
E-43A.
2 If the problem persists, check the cable connections to the
DVD drive (see
3 If the problem persists, you may need to replace the DVD
drive (see
4 If the problem persists, you may need to replace the
motherboard (see
System performance
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket and
that the fan cable is connected to the motherboard.
3 If the problem persists, restore the backup, or reinstall the
system software (see
4 Check for missing or faulty DIMM and reseat the DIMM to
remove any oxidation on the connector (see
5 If the problem persists, you may need to replace the
motherboard (see
Replace the battery on the motherboard and update the time
in the Windows (if a monitor is connected), Command
WorkStation, or WebTools.
page 92).
50).
page 43).
page 84).
page 59).
page 92).
page 59).
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