EFI E-43A Installation And Service Manual page 108

Symptom
Activity light status
progresses from solid green
to solid red.
Activity light status:
Solid green, then
solid red.
The Fiery icon on the
copier/printer touch panel
remains unavailable for
longer than 10 minutes
after the E-43A and the
copier/printer start up.
Could not mount the dos/
boot partition.
T
ROUBLESHOOTING
Possible cause
Possibly one of the following:
• Problem with system software
• Print job is corrupt or too large
• Faulty UIB cable
• CPU overheated
• Faulty motherboard
Possibly one of the following:
• Printer interface firmware has been
upgraded and a system reboot is required
• Required settings have not been enabled
in Centreware Internet Services
• Faulty connection between the E-43A
and the copier/printer
Control panel messages
When transferring options following
installation of a new motherboard
(page 65), you used the Feature Update
CD. The E-43A does not support the
Feature Update CD.
Suggested action
Startup (continued)
1 If you suspect that the problem may be caused by a print
job, try printing a different job.
2 Recheck all cables and connections.
3 Reboot the E-43A and check whether the CPU cooling
assembly fan is operating. If the fan is properly connected
to the motherboard but does not operate, replace the
cooling assembly.
4 If the problem persists, restore the backup, or reinstall
system software (see
5 If the problem persists, try connecting another UIB cable
(see page
6 If the problem persists, replace the motherboard (see
page 59).
1 Reboot the copier/printer and wait for the copier/printer to
start up and reach Idle. Reboot the E-43A and wait for the
E-43A to finish starting up.
2 After the E-43A has finished starting up, press the Services
Home button on the copier/printer.
3 Verify that the E-43A and the copier/printer have the same
time and date information. If the time and date information
do not match on both devices, the Fiery icon may fail to
appear.
For information on how to check and set the time and date
on the E-43A, see Configuration and Setup, which is part of
the user documentation set. For information on how to
check and set the time and date on the copier/printer, see
the copier/printer documentation.
4 Reboot the E-43A.
5 Check and reseat the cable connections between the E-43A
and the copier/printer.
6 Replace the external cables one by one.
Obtain the motherboard replacement dongle and follow the
procedure on
page 92).
43).
page 65.
108