Service Call Conditions; Sc Code Display Patterns And How To Clear Them - Ricoh BRG-P1w Field Service Manual

3. Appendix: Troubleshooting Guide

Service Call Conditions

SC code display patterns and how to clear them

Pattern
An SC code appears on
the control panel and the
A machine becomes
inaccessible (Safety-
related SC).
When a function is
selected, an SC code
B appears on the control
panel and the machine
becomes inaccessible.
The SC code does not
appear on the control
C
panel and the machine
remains accessible.
An SC code appears on
the control panel and the
D machine becomes
inaccessible (machine
error SC).
• If the usual SC code appears (pattern D), the machine automatically reboots itself. Even in the case
of a usual SC, if the machine calls the customer support, it does not reboot itself. After the machine
automatically reboots itself, a message reporting the rebooting appears.
• However, if an event that requires successive rebooting occurs, the machine will display the SC
code without rebooting and perform logging count. If you print the service summary, the events that
required successive rebooting will be displayed with asterisks.
• Automatic rebooting can be set to on/off in SP5-875-001 (Default: on).
80
Display/Description
How to clear the SC
code
The service engineer
must reset the
machine. Enter the SP Occurrence & alarm count =>
mode, turn the main reports immediately.
power switch off and
then back on.
The user must reset the Occurrence & alarm count =>
machine. Turn the Turn the main power switch off
power key or the main and then back on. => Alarm
power switch off and count and reporting is performed
then back on. only if it occurs again.
Only the logging is Occurrence => Logging count
counted. and alarm count
The user must reset the Occurrence & alarm count =>
machine. Turn the Turn the main power switch off
power key or the main and then back on. => Alarm
power switch off and count and reporting is performed
then back on. only if it occurs again.
SC call/alarm for customer
support