Ricoh BRG-P1w Field Service Manual page 238

6. Troubleshooting
1. Load bypass tray,
2. Press [#Enter]
No Paper/Tray Not Detected
Any of the following paper trays has run out of paper or is not mounted correctly.
• Tray 1
• Tray 2
1. Pull out the paper cassette.
2. Load paper if it is empty.
1. Close the cassette and make sure that it is locks in place.
No Response From Printer
1. Make sure the printer is switched on.
2. Check the connection of the USB cable at the printer and computer.
3. Make sure "USB" is selected on the "Ports" sheet of the printer driver.
Offline
The machine is offline. By closing the menu and switching to an online status, the machine becomes
able to print.
Out of Printable Temperature Range
• Room to cold or too warm?
1. Printer must be located where the temperature range is 10 to 32°C (50 to 89.6°F)
2. Turn the printer off and allow it to cool.
Note: If humidity is higher than 54%, the high end of the temperature range will be lower. The
printer will not return to standby mode until it has acclimated to the room temperature. Wait for the
Power lamp to stop flashing.
Paper Misfeed
Paper is jammed. Check the jam code (JAM##-##) to solve the problem.
Paper Size Mismatch
The size of paper in the selected tray does not match the size of the paper selected for the job, or
the specified Tray Paper Size setting in the Paper Input menu does not match the actual paper size.
Follow the procedure below:
• Check the paper cassette and make sure that the paper size matches the settings selected in
the printer driver.
• Press the [Form Feed] key, select a paper tray containing paper of the specified size, and then
print.
• Cancel the print job.
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