Ricoh BRG-P1w Field Service Manual page 353

3. Appendix: Troubleshooting Guide
Jam 19 TE Sensor (Main Unit) Paper Late Jam (Tray 2)
Paper Misfeed
Message Remove the Duplex Unit or the Rear Cover of the machine, and remove the paper.
Or, open the Tray 2 Rear Cover and remove the paper.
Cause The paper was wrinkled or caught in the paper feed path.
Even though the paper fed from Tray 2 reached the prescribed position, the TE sensor
Details
could not detect the leading edge of the paper.
Action 1
Action 2
Jam 20 Not Used
Jam 21 Not Used
Jam 22 Paper Remains in Vertical Paper Path of Tray 2 (Failure to Remove Jam)
JAM22-04,05,06,07:
Paper Misfeed
Open the Tray 2 Rear Cover and remove the paper.
Or, remove the Tray2 and remove the paper.
JAM22-08:
Message Paper Misfeed
Open the Tray 2 Rear Cover, then remove the paper.
JAM22-09,10,11,12,13,14,15:
Paper Misfeed
Open the Rear Cover of the all additional Trays and remove the paper
Or, remove the all additional Trays and remove the paper.
Cause Foreign object is inside the printer, or paper remains inside the printer.
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• Remove the duplex unit and remove any paper inside the printer.
• Remove the rear unit of Tray 2 and remove any paper inside the tray.
• Remove the duplex unit, open the rear cover and remove all remaining paper.
• Close the rear cover and re-install the duplex unit.
• Remove the rear unit of Tray 2 and remove any remaining paper.
• Re-install the rear unit of Tray 2.