Initial notification of critical alerts will pop up on the home screen and will be listed under notification menu. Minor and moderate alerts are found only under the notification menu.
* Current Lennox modulating outdoor units are XC20, XP20, XC25 and XP25.
Applicable
Alert
Priority
System
Code
Condition
Component(s)
Thermostat,
furnace,
air handler,
outdoor unit,
124
Critical
equipment
interface,
PureAir S or
IHarmony
Thermostat,
furnace,
air handler,
outdoor unit,
125
Critical
equipment
interface,
PureAir S or
IHarmony
Furnace, air
126
Critical
handler or
outdoor unit
Equipment
130
Moderate
interface
module
Thermostat,
furnace,
air handler,
outdoor unit,
131
Critical
equipment
interface,
PureAir S or
IHarmony
Air handler,
equipment
interface
132
Critical
module ,
PureAir S or
IHarmony
Table 18. Alert Codes and Troubleshooting
Actual
Displayed Alert
Component or System Operational State and Troubleshooting Tip
Text
The thermostat has lost communication with a system component for more than three minutes.
System component has lost communication with the thermostat.
•
Check the wiring connections.
Active Subnet
•
Ohm wires.
Controller
•
Cycle power.
Missing
•
Check voltage at component.
This alert code stops all associated system operations and waits for a heartbeat message from
the system component that is not communicating.
There is a hardware problem on a system component control. There is a control hardware prob-
lem.
•
Replace the control if the problem prevents operation and is persistent.
Control
•
Damper control module will remain in non-zone mode (all dampers open) for five minutes after
Hardware
priority condition no longer exist.
Problem
•
Remove jumper if present on indoor unit between R and W2 if equipment interface module is
in use.
•
PureAir S jumper selector is missing
There is an internal hardware problem on the system component control.
Control Internal
•
Typically the system component control will reset itself.
Communication
•
Replace the system component (device) control if the problem prevents operation and is
Prob
persistent.
•
Configuration jumper missing on equipment interface module.
Configuration
•
Install the missing jumper.
Jumper Missing
NOTE:
This is applicable in non-communicating applications only).
System component control parameters are corrupted.
Corrupted
•
Replace the system component control if heating or cooling is not available.
Control
•
Go to menu > advance settings > view dealer control center > equipment and press reset
Parameters
all equipment. This will allow the system to auto-detect any iComfort components attached.
System component control software is corrupted.
Failed Flash
•
Recycle power.
CRC Check
•
If failure re-occurs, replace the system component control.
55
How to clear alert code
Automatically clears after com-
munication is re-established with
applicable system component
(device).
Automatically clears five min-
utes after the issue no longer
exists.
Automatically clears 300 sec-
onds after the issue no longer
exists.
Automatically clears after the
missing or incorrectly installed
jumper is installed or correct-
ed.
Will automatically clear when
system component (device)
passes memory self-test or
system component control is
replaced.
Manual system power reset is
required to recover from this alert
code.