Page 1 555-8421-215 Remote Office 9150 Installation and Administration Guide Product release 1.3.0 Standard 2.0 September 2001...
Page 2 NTDR84AB...
Page 3 Copyright © 2001 Nortel Networks, All Rights Reserved Printed in Canada All information contained in this document is subject to change without notice. Nortel Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
Page 4 FCC: Customer instructions The Remote Office 9150 unit complies with Part 68 of the FCC rules. On the bottom side of the equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.
Page 5 Industry Canada: Equipment attachment limitation NOTICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment will operate to the user’s satisfaction.
Page 7 Publication history Publication history September 2001 This is the Standard 2.0 issue of the Remote Office 9150 Installation and Administration Guide for Remote Office 9150 Release 1.3.0. Support for Succession for Communication Server 1000 has been added along with new and enhanced feature information that was formerly published in the Remote Office and RLC Release Notes.
Page 8 Publication history Standard 2.0 Remote Office 9150...
Page 9: Table Of Contents
What is Remote Office 9150?........
Page 10 Installing a trunk interface or DSP application module ....100 Mounting the Remote Office 9150 unit ......106 Connecting the Remote Office 9150 unit .
Page 11 Configuring DSP resources ........235 Using Remote Office 9150 stations Modes of operation .
Page 12 Remote Office 9150 LEDs ........
Page 13 September 2001 Contents Display log definitions Display logs ..........382 Glossary Fields index Index...
Page 14 Contents Standard 2.0 Remote Office 9150...
Page 15: About This Document
Preface About this document In this preface About this guide Skills you need Related information products xvii Conventions used in this guide Installation and Administration Guide xiii...
Page 16: About This Guide
About this guide The Remote Office 9150 Installation and Administration Guide describes how to install, configure, and manage the Remote Office 9150 unit in a branch office. Who should read this guide This guide is for the following individuals who are responsible for the...
Page 17: Skills You Need
This section describes the skills and knowledge you need to use this guide effectively. Nortel Networks product knowledge Knowledge of, or experience with, the following Nortel Networks products is helpful when working with the Remote Office 9150 unit: the Meridian 1, MSL-100, Succession Communication Server for...
Page 18 About this document Standard 2.0 PC experience or knowledge Knowledge of, or experience with, the following PC tasks is helpful when administering the Remote Office 9150 unit: general knowledge of Microsoft Windows software installation network configuration Remote Office 9150...
Page 19: Related Information Products
Meridian 1 documents The following documents describe how to establish telephone and trunk connections between the Remote Office 9150 unit and the BIX in-building cross-connect system: Meridian 1 Installation planning (NTP 553-3001-120) Telephone and attendant console installation (NTP 553-3001-215)
Page 20 You can order the printed documentation and CD-ROMs from your Nortel Networks distributor. You can also download the documentation in Adobe Acrobat Reader (PDF) format from the Nortel Networks web site. For more information, refer to the Remote Office and RLC Release Notes (NTP 555-8421-102). xviii...
Page 21: Conventions Used In This Guide
September 2001 About this document Conventions used in this guide This section describes the conventions used in this guide. Precautionary messages Note: A note describes the secondary results of procedures or commands, or special conditions under which you must use a procedure or command. ATTENTION Provides information essential to the completion of a task.
Page 22 Telnet) performing an offline configuration (that is, you are not connected to a node) Example Getting there 9150 Configuration Manager IP Configuration The long instruction for this example is shown on the next page. Remote Office 9150...
Page 23 In the left pane, click the plus sign beside Configuration Manager to expand the node list. Click IP Configuration. Result: The IP Configuration property sheet for the Remote Office 9150 unit appears in the right pane. Installation and Administration Guide...
Page 24 About this document Standard 2.0 xxii Remote Office 9150...
Page 25: Remote Office 9150 Description
C h a p t e r 1 Remote Office 9150 description In this chapter Overview Section A: Product description Section B: Features description Installation and Administration Guide...
Page 26: Overview
Office 9150 site to the PBX at the host site. Remote Office 9150 unit The Remote Office 9150 unit is installed in your office. It relays voice and signaling information between the digital telephones in your office to the PBX at the host location.
Page 27 Remote Office 9150 description What does the Remote Office 9150 unit do? The Remote Office 9150 unit uses the Voice over IP technology to route voice conversation and phoneset control signals between your office and the host PBX over your existing IP data network. The Remote Office 9150 unit can also route calls over the PSTN.
Page 28 Note: Nortel Networks does not support a Remote Office system as a free- standing key system. Telephone call modes Calls can be placed through the Remote Office 9150 unit in any of the following modes: host-controlled mode When a call is processed through the host PBX, the call is in host- controlled call mode.
Page 29 ISDN BRI connection to the host PBX is made available to the Remote Office 9150 site Note: When the Remote Office 9150 unit is in offline mode, calls cannot be made or received through the host PBX over the IP or PSTN.
Page 30 Remote Office 9150 description Standard 2.0 viewing the system logs and statistics performing upgrades, backups, and restores Remote Office 9150...
Page 31: Section A: Product Description
September 2001 Remote Office 9150 description Section A: Product description In this section What is Remote Office 9150? Remote Office 9150 hardware description Add-on modules description Connection options How the Remote Office 9150 unit works Installation and Administration Guide...
Page 32: What Is Remote Office 9150
The RLC relays voice and signaling information between the digital telephones connected at the Remote Office 9150 site to the PBX at the host site. Like the Remote Office 9150 unit, the RLC can route calls over the IP network or the PSTN, or both when the QoS transitioning technology feature is configured.
Page 33 Remote Office 9150 description Remote Office 9150 unit The Remote Office 9150 unit installed in your office provides PBX functionality for up to 32 digital telephones. Voice and signaling information between the digital telephones connected at your office and the RLC installed on the PBX at...
Page 34 Remote Office 9150 description Standard 2.0 Chapter 5, “Configuring the Remote Office 9150 unit” Chapter 7, “Administration” Remote Office 9150...
Page 35: Remote Office 9150 Hardware Description
Remote Office 9150 description Remote Office 9150 hardware description The Remote Office 9150 unit is installed in your office and can be mounted on a desk, in a rack, or on the wall. This section describes the LED displays, power supply, cables, and connectors for the unit.
Page 36 Remote Office 9150 description Standard 2.0 The operational status of the Remote Office 9150 unit is indicated by these LEDs as described in the following table. LED type LED name Description Power When lit, this LED indicates that power is present.
Page 37 Refer to Chapter 2, “Planning for installation,” for a detailed description of cables and connectors. Mounting options The Remote Office 9150 unit can be mounted on a desk, in a rack, or on the wall. Universal power supply The Remote Office 9150 unit includes an auto-sensing 110/220 V power supply that is compatible with commercially available UPS systems.
Page 38 Remote Office 9150 description Standard 2.0 Remote Office 9150 power supply T E L C Remote Office 9150 E T H E R N T E L P O W A D M V . 3 5 Remote Office 9150...
Page 39: Add-On Modules Description
BRI U or S/T interfaces, and up to three DSP application modules. Optional trunk interface modules The Remote Office 9150 unit can support up to four U or S/T ISDN BRI interfaces. Each module supports one ISDN BRI line (with two B-channels) from the local telephone service provider.
Page 40 In addition, you can configure the Remote Office 9150 unit for blocking with only enough modules to support the maximum number of simultaneous calls. For example, a Remote Office 9150 unit that is equipped with a single DSP application module supports 16 simultaneous calls, for a ratio of 2:1 blocking.
Page 41: Connection Options
QoS on the IP network degrades. When the QoS returns to normal, the QoS transitioning technology automatically moves the calls back to the IP network. The Remote Office 9150 unit monitors the QoS on the IP network. If the QoS falls below preprogrammed acceptable thresholds, calls are dynamically and transparently switched to the ISDN BRI lines.
Page 42 Remote Office 9150 description Standard 2.0 Analog port for fax machines The Remote Office 9150 unit has one analog port that you can use as a fax connection. See “Fax support” on page 47 for more detailed information. Remote Office 9150...
Page 43: How The Remote Office 9150 Unit Works
Remote Office 9150 description How the Remote Office 9150 unit works There are two major components to the Remote Office 9150 product: the Remote Office 9150 unit located in your office the RLC located on the PBX at the host site These two components, along with the connection options described on page 17, extend the host PBX services to users in your office.
Page 44 When a user places a call through the host PBX to a user at the Remote Office 9150 site, a connection is made from the RLC to the Remote Office 9150 unit and the host PBX completes the call. If a connection cannot be established, then the call rings until it is forwarded to voice mail by the host PBX.
Page 45 When a user places a call to someone at the host site, or when someone from the host site calls the Remote Office 9150 site, the call is in host-controlled call mode. Calls in host-controlled mode are routed through the host PBX. See the sample illustrations on pages 22 and 24.
Page 46 The network that is used to route the host-controlled call is transparent to the user, and the dialing requirement is the same for both. Calls work the same way in reverse, from host PBX site to the Remote Office 9150 site. Remote Office 9150...
Page 47 User 1 dials a telephone number (such as the extension number of host station 1). Result: The dialed digits are sent by the Remote Office 9150 unit as packets across the Ethernet network. The RLC converts the packets to the format required by the PBX.
Page 48 The network used to route the call is transparent to the user, and the dialing requirement is the same for both. Calls work the same way in reverse, through the host PBX site to the Remote Office 9150 site. Remote Office 9150...
Page 49 RLC over the IP network was successful. User 1 dials the external telephone number. Result: The dialed digits are sent by the Remote Office 9150 unit as packets across the Ethernet network. The RLC converts the packets to the format required by the PBX. The PBX then converts the data to voice and routes the call through the PSTN to the called party.
Page 50 Remote Office 9150 description Standard 2.0 Call scenario 3: locally controlled mode—local call The following diagram shows how a call is routed when making a call within your local area. Locally controlled call Branch office Up to 32 digital telephones...
Page 51 September 2001 Remote Office 9150 description Local call User 1 presses the local call appearance key and hears a dial tone from the Remote Office 9150 unit. User 1 then dials a trunk access code (such as #61) and hears a dial tone from the Central Office (PSTN).
Page 52 Remote Office 9150 description Standard 2.0 Remote Office 9150...
Page 53: Section B: Features Description
September 2001 Remote Office 9150 description Section B: Features description In this section System security Trunking, connection types, and call timers Telephones Voice over IP features Port management Station priority Connection bandwidth Local calling Online/offline table Other supported features Administration software...
Page 54: System Security
System security This section describes the security levels that are supported for controlling access from the Remote Office 9150 unit to the RLC on the host PBX. No security When no security measures are used, the RLC accepts all incoming calls from the Remote Office 9150 site.
Page 55 This is the RLC’s security identifier. It is presented on incoming calls. outbound security identifier: This is the Remote Office 9150 unit’s security identifier. It is presented to the RLC on outgoing calls. You must configure the same security identifiers in reverse on the RLC port to which this Remote Office 9150 unit is assigned.
Page 56: Trunking, Connection Types, And Call Timers
Connection types The Remote Office 9150 connection to the RLC can be defined on the RLC as permanent or on demand. A permanent connection means that the ISDN connection to the host PBX always remains open. An on demand connection means that the ISDN connection is established only when a connection with the host PBX is required.
Page 57 September 2001 Remote Office 9150 description If the connection is defined as demand, then you can configure minimum call duration and idle timers on the RLC to help reduce call charges. Minimum call duration timer Most ISDN tariffs specify a minimum length of time for which you are charged when you open the line, regardless of the call duration.
Page 58 Remote Office 9150 description Standard 2.0 Example 1 If the call lasts for 20 seconds and no other calls are made, the ISDN connection drops when the minimum call duration timer reaches 59 seconds. The minimum call duration timer expires before the idle timer.
Page 59: Telephones
September 2001 Remote Office 9150 description Telephones This section lists the telephones, features, and modules supported by the Remote Office 9150 unit. Supported digital telephones The following Meridian digital telephones are supported: M2008D M2616CT M3902 M2008HFD M3110 M3903 M2216D M3310...
Page 60 Meridian 1 Release 2.1 Symposium Call Manager 5.0 other Symposium Partner products You can use first-party CTI applications with the Remote Office 9150 unit if your PC is equipped with a Symposium Communicator card version 1.2 with software version 2.0...
Page 61: Voice Over Ip Features
September 2001 Remote Office 9150 description Voice over IP features You can configure the Remote Office 9150 unit to use the following Voice over IP features: Convert analog voice into digital data for transmission as voice packets over the network for calls to or from the fax machine or other analog device that is connected to the analog port on Telco 1.
Page 62 Remote Office 9150 description Standard 2.0 Silence suppression prevents packet transmission during periods when there is no voice data present. Comfort noise is inserted to assure the user that the line is still active. Silence is determined when the difference between the adaptable noise floor and the detected signal is less than 9 dB.
Page 63: Quality Of Service Transitioning Technology
(DiffServ) and 802.1p mapping to give priority to voice over IP traffic on your network. Both the RLC and the Remote Office 9150 unit monitor the IP network’s QoS constantly. If the IP network QoS degrades, causing poor voice quality, the Remote Office 9150 unit moves, or transitions, the call to the PSTN.
Page 64: Port Management
Remote Office 9150 description Standard 2.0 Port management You can assign Remote Office 9150 stations to one of the following types of RLC ports: single-user ports multi-user voice ports dynamic port pool Port types are assigned on the RLC. Refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210) for detailed instructions.
Page 65: Station Priority
September 2001 Remote Office 9150 description Station priority You can define the priority of a RLC port to which a station is assigned as normal, high, IP only, or circuit only. Normal priority When both the IP and PSTN networks are used to route calls, calls to and from the station are routed primarily over the IP network.
Page 66 Remote Office 9150 description Standard 2.0 Circuit only Calls to and from the station are routed over the PSTN network only. Circuit only stations never experience voice QoS degradation. Remote Office 9150...
Page 67: Connection Bandwidth
September 2001 Remote Office 9150 description Connection bandwidth On the connection between the RLC and the Remote Office 9150 unit, you can configure the following: when to open additional B-channels (referred to as extra bandwidth) how much bandwidth to reserve for high priority stations (referred to as priority reserved bandwidth) For instructions, refer to “Configuring ports”...
Page 68: Local Calling
When you place a call to another telephone in your office using the local call appearance key, it is handled by the Remote Office 9150 unit, not the host PBX. Note: If the call is initiated from the host call appearance key, then the station-to-station call requires transmission of signaling data through the host PBX.
Page 69 Bridge Ports are proxy ports that represent local calls or inbound PSTN calls to the PBX. When a local call on a Remote Office 9150 unit needs PBX services, the Bridge Port obtains a PBX presence on behalf of the local call.
Page 70: Online/Offline Table
Reach Line Card Installation and Administration Guide (NTP 555-8421-210) for configuration information. For a description of how to go online or offline at the Remote Office 9150 site, see Chapter 6, “Using Remote Office 9150 stations.” Remote Office 9150...
Page 71: Other Supported Features
Other supported features Fax support The Remote Office 9150 unit contains one analog port that can be used to send and receive faxes. You can send and receive faxes in both host- and locally controlled call modes over the IP or PSTN. Faxes are sent uncompressed (that is, you require 64 Kbps of bandwidth).
Page 72: Administration Software
Support and Software Distribution links at the following website: www.nortelnetworks.com Administration PC connection options You can connect the administration PC to the Remote Office 9150 unit through the following: an RS-232 connection to the administration PC’s serial port a 10BaseT Ethernet interface connection What you can do with Configuration Manager Configuration Manager allows you to configure the Remote Office 9150 unit.
Page 73 Command line interface When the administration PC is connected to the Remote Office 9150 unit through the serial port, you can view the command line interface using an application such as Telnet or HyperTerminal. However, the command line interface is not documented in this guide.
Page 74 Remote Office 9150 description Standard 2.0 Remote Office 9150...
Page 75: Planning For Installation
C h a p t e r 2 Planning for installation In this chapter Installation checklist Physical environment Administration PC Network considerations Managing trunk connections Station configuration Security Planning for future growth Deployment options Planning the configuration Installation and Administration Guide...
Page 76: Installation Checklist
“ISDN BRI information” on page order trunks from the central office to the Remote Office 9150 unit site. Note: The Remote Office 9150 unit supports ISDN BRI trunks (S/T or U interface). Obtain the cables that you need to establish “Cables you must supply...
Page 77 Choose a suitable location for the Remote “Choosing a suitable location” Office 9150 unit. on page 106. Install the Remote Office 9150 unit in the “Mounting the Remote Office chosen location. 9150 unit” on page 106. Connect the Remote Office 9150 unit to the “Connecting the Remote Office...
Page 78 Configure the following items, as required, “Using the Configuration to create the communication paths between Wizard to perform initial the Remote Office 9150 unit and the RLC: configuration” on page 124 IP network: RLC’s IP address “Configuring the security level” on page 204 PSTN: RLC’s telephone number...
Page 79 September 2001 Planning for installation Remote Office 9150 unit Installation checklist Page 4 of 4 Check Task For details, see Configure network devices your data network administrator. so that voice traffic is not constrained or congested Remote Office Network Engineering Guidelines...
Page 80: Physical Environment
Remote Office 9150 unit. Space Ensure that the Remote Office 9150 unit is installed in a location that is dry and provides plenty of air circulation. The chosen location should be within cable-length distance from the following:...
Page 81 September 2001 Planning for installation Specification Minimum Maximum Normal operation Recommended: Temperature 15°C (59°F) 30°C (86°F) Relative humidity 55% (non-condensing) Absolute: Temperature 10°C (50°F) 45°C (113°F) Relative humidity 80% (non-condensing) Short term (less than 72 hours): -40°C (-40°F) 70°C (158°F) Rate of change Less than 1°C (33.8°F) per 3 minutes Storage...
Page 82 Planning for installation Standard 2.0 Mounting options You can place the Remote Office 9150 unit on a desk or in a rack, or you can mount it on the wall. The Remote Office 9150 unit dimensions are 42.5 cm (17 in.) wide (without rack-mounting brackets) 29.4 cm (11.75 in.) deep...
Page 83 Notes: In North America, the power cord and power supply are included inside the Remote Office 9150 box. In all other regions, the power supply is provided inside the box. However, the power cord for your region is provided outside the box.
Page 84 Remote Office 9150 unit. Ethernet cable If you are connecting the Remote Office 9150 unit to a hub, you need a standard CAT5 unshielded twisted-pair (UTP) straight-through Ethernet cable. The cable should be no longer than 100 meters (325 feet) in length.
Page 85: Administration Pc
G101417 You can continue using the serial connection for ongoing administration of the Remote Office 9150 unit, if you wish. However, if this is the only connection option used, you cannot administer the Remote Office 9150 unit remotely or perform upgrades.
Page 86 Planning for installation Standard 2.0 Note: When the administration PC is connected to the Remote Office 9150 unit through the serial port, you can view the command line interface using an application such as Telnet or HyperTerminal. However, the command line interface is not documented in this guide.
Page 87 If you are responsible for administering one or more Remote Office 9150 units and the RLC on the host PBX, you can access the Remote Office 9150 unit and the RLC from anywhere on the network. The following diagram shows an example of an assembled network with administration PCs.
Page 88 Internet. Year 2000 compliance The Remote Office 9150 unit and Configuration Manager software are Year 2000 compliant. However, you must ensure that the administration PC is Year 2000 compliant by verifying that the Windows operating system is listed in this...
Page 89 September 2001 Planning for installation Operating system Year 2000 compliance requirement Windows 98 OK as is Meridian Administration Tools and Configuration Manager Meridian Administration Tools (MAT) and Configuration Manager are not guaranteed to operate simultaneously on the same administration PC. Simultaneous operation of these two applications on the same PC has not been tested and therefore, is not supported.
Page 90: Network Considerations
The Remote Office 9150 unit communicates through both the IP and telecommunications network using a host PBX. To use the Remote Office 9150 unit in these networks, you must consider the issues described in this section. IP addressing and routing...
Page 91 September 2001 Planning for installation Network diagram The following diagram shows the Remote Office 9150 unit’s position in an IP network. Internal Host Ethernet Ethernet network network network Remote Office 9150 Router 10.1.1.2 10.3.1.1 10.2.1.10 10.4.1.2 10.3.1.2 Management port (optional) 10.2.1.1...
Page 92 Standard 2.0 Numbering plans Each trunk groups at the Remote Office 9150 unit site must be assigned a trunk access code (that is, the number dialed to obtain an outgoing trunk). In addition, special prefix (SPRE) codes must be defined for the following features if you...
Page 93 DSP application modules can be installed in the Remote Office 9150 unit, allowing 32 active calls at one time. Note: If you add DSP capacity to the Remote Office 9150 unit, you must add the same DSP capacity to the RLC on the host PBX.
Page 94: Managing Trunk Connections
Managing trunk connections You can manage trunk connections to the host PBX in several ways: Put the Remote Office 9150 unit into offline mode, so that it cannot receive or make calls through the host PBX when operating in circuit-switched mode.
Page 95 You can configure an online/offline schedule on the RLC to control when the Remote Office 9150 unit can make and receive calls through the host PBX. When the Remote Office 9150 unit is in offline mode, calls cannot be made or received through the host PBX over the IP or PSTN.
Page 96 Planning for installation Standard 2.0 Trunk bandwidth allocation The Remote Office 9150 unit can dynamically allocate available trunk bandwidth to active calls in circuit-switched mode. As calls are initiated and bandwidth requirements increase, additional trunk connections are established. Similarly, as calls terminate and bandwidth requirements drop, calls are aggregated and idle trunks are shut down.
Page 97: Station Configuration
Port allocation Assign each user at the Remote Office 9150 site to one port on the RLC on the host PBX. You can configure an RLC port in one of the following ways: as a dedicated port (one port per remote user) as a multi-user port (one port shared by multiple users) Up to eight persons can share the same RLC port, but not at the same time.
Page 98 When the port is configured as high priority and the priority reserved setting is configured on the connection between the RLC and Remote Office 9150 unit, you can ensure voice Quality of Service for calls to and from those stations.
Page 99 (directory) number (on local stations only) key placement (on local stations only) Port types On the Remote Office 9150 unit, you can define each station with one of the following capabilities: local control only (local) You can use stations defined as local to make and receive calls through the local PSTN.
Page 100 DN to route the incoming call to the correct station. Stations that are configured with host-controlled call capability are associated with a port number on the RLC. The RLC and the Remote Office 9150 unit use this port number to establish the communication path between the host PBX and the station.
Page 101: Security
September 2001 Planning for installation Security The RLC and Remote Office 9150 unit offer the following types of security: security level and, if required, security identifier to prevent toll fraud on the host PBX two levels of administration passwords to secure node configurations...
Page 102 Planning for installation Standard 2.0 System configuration The RLC and Remote Office 9150 unit configurations are protected by two layers of security: administration password The administration password is required when starting the Configuration Manager software. If the password is not known, the person attempting to use the Configuration Manager cannot log on to any Remote Office node.
Page 103: Planning For Future Growth
Adding DSP modules The Remote Office 9150 unit ships with the ability to support up to 32 stations (which must all be assigned to one RLC). Up to eight simultaneous voice calls can be supported when calls are routed over the IP network.
Page 104 Standard 2.0 Adding trunk interface modules Initially, the Remote Office 9150 unit ships with no trunks. As connection needs change, you can add up to four ISDN BRI S/T or U trunk interface modules. To determine how many trunk interface modules you need to install, use the “Remote Office 9150 System expansion worksheet”...
Page 105 September 2001 Planning for installation Component Maximum MCAs or ATAs (continued) Notes: You can have eight MCAs or ATAs installed if an analog telephone or fax machine is not installed. The total number of digital telephones and ATAs cannot exceed 32. Installation and Administration Guide...
Page 106: Deployment Options
Planning for installation Standard 2.0 Deployment options You can install and configure the RLC on the host PBX and Remote Office 9150 unit to initially use only the IP network (Voice over IP) only the PSTN (for example, ISDN BRI trunks)
Page 107 Install ISDN BRI trunk interface and DSP application modules on the Remote Office 9150 unit, if needed. Up to four ISDN BRI modules and up to three DSP application modules can be installed. Similarly, install DSP application modules on the RLC, if needed.
Page 108 Similarly, obtain the telephone number assigned to the RLC port to which this Remote Office 9150 unit is assigned. This telephone number must be configured on the Remote Office 9150 unit, and is used by the Remote Office 9150 unit to establish connections with the RLC.
Page 109 Planning for installation Similarly, obtain the IP address assigned to the RLC. This IP address must be configured on the Remote Office 9150 unit, and is used by the Remote Office 9150 unit to establish connections with the RLC. If IP mode is stage 2 in your network implementation, run this stage with a...
Page 110 IP network’s Quality of Service is acceptable. When you are satisfied with QoS transitioning performance, deploy the QoS transitioning capability to the rest of the network. Remote Office 9150...
Page 111: Planning The Configuration
You must assign each telephone in your office to one of the 32 ports provided by the Remote Office 9150 unit. You can configure stations with the ability to make locally controlled calls (local), host-controlled calls (remote), or both (local and remote).
Page 112 ISDN BRI information Providing information to your service provider To ensure that you get the correct ISDN service for the Remote Office 9150 unit, tell your service provider how the ISDN line should be provisioned. Request the following: two B-channels providing voice and data capability Both B-channels must be Circuit Switched Voice and Data.
Page 113 September 2001 Planning for installation IP addresses If you want to administer the Remote Office 9150 unit over the IP network, the following information is required for the Remote Office 9150 unit: IP address (it must be unique) subnet mask default gateway If you want to route voice traffic over the IP network, you also need the RLC’s...
Page 114 Planning for installation Standard 2.0 Trunk configuration information Trunk configuration on the Remote Office 9150 unit consists of defining the ISDN BRI lines from the central office and assigning one or more B-channels, if desired, to trunk groups. Numbering plan You must assign a trunk access code to each trunk group at the Remote Office 9150 unit site.
Page 115: Installing The Remote Office 9150 Unit
In this chapter General safety Required tools Unpacking and inspecting the equipment Removing the Remote Office 9150 unit cover Installing a trunk interface or DSP application module Mounting the Remote Office 9150 unit Connecting the Remote Office 9150 unit Powering up the Remote Office 9150 unit...
Page 116: General Safety
Safety precautions To avoid damage or injury, follow these safety precautions at all times. Plug the Remote Office 9150 unit into a properly grounded power source to reduce the possibility of electric shock and damage to the unit or network.
Page 117 September 2001 Installing the Remote Office 9150 unit Electrostatic discharge safety precautions Electrostatic discharge (ESD) affects the performance and decreases the useful life of system components. ESD can seriously damage component parts, such as circuit cards. Implement the following precautions, which are recommended by computer and telephone equipment manufacturers: Remove items that generate static charge from the installation site.
Page 118: Required Tools
This section identifies the tools you need to perform Remote Office 9150 unit installation and maintenance tasks. Hardware installation tools You need the following tools to install the Remote Office 9150 unit, or to install or replace DSP application or trunk interface modules: an antistatic ESD wrist strap (recommended)
Page 119: Unpacking And Inspecting The Equipment
September 2001 Installing the Remote Office 9150 unit Unpacking and inspecting the equipment Before you install the Remote Office 9150 unit, ensure that the package contents are all present and are not damaged. Before you begin Before you unpack the equipment, ensure that your work area is safe from electrostatic discharge.
Page 120 Install DSP application and trunk interface modules, if required. For instructions, see “Installing a trunk interface or DSP application module” on page 100. Install the Remote Office 9150 unit in its chosen location. For instructions, see “Mounting the Remote Office 9150 unit” on page 106. Remote Office 9150...
Page 121: Removing The Remote Office 9150 Unit Cover
9150 unit, you need to perform one or more of the following tasks: Install additional trunk interface modules. Install additional DSP application modules. To perform these tasks, you must remove the Remote Office 9150 unit cover. To remove the Remote Office 9150 unit cover DANGER...
Page 122 Installing the Remote Office 9150 unit Standard 2.0 Removing the screws Remote Office 9150 (Top view) P O W E T H E R N CO LL M O D U L E V .3 5 S T A T U S...
Page 123 Lift the cover off the unit. d. Put the cover aside. Turn the Remote Office 9150 unit so the rear panel faces you. This allows you to read the labels on the Remote Office 9150 unit circuit board. Perform module installation as required.
Page 124: Installing A Trunk Interface Or Dsp Application Module
DSP application modules convert voice and fax into digital data for transport over the IP and PSTN. Initially, the Remote Office 9150 unit ships with the ability to support up to eight simultaneous calls through a DSP that is built into the Remote Office 9150 unit’s motherboard.
Page 125 Ensure that you follow the electrostatic discharge safety precautions described on page 93. Where the modules can be installed Each module position is labeled on the Remote Office 9150 unit circuit board as shown in the following table: Module type...
Page 126 Note: Each Telco connector provides access to two ISDN BRI lines (each with two B-channels). The following diagram shows where you can install the trunk interface and DSP application modules on the Remote Office 9150 unit circuit board: Trunk interface modules Telco 2...
Page 127 Gently lift one side of the module up until it is free of the connectors on the Remote Office 9150 unit circuit board. Lift the module up and away from the Remote Office 9150 unit circuit board, and place it to one side.
Page 128 Use both hands to grasp the module firmly and push down until it snaps into place. Visually inspect the module connectors to ensure there is no gap between the module connectors and the Remote Office 9150 motherboard connectors. Ensure the module is securely installed by placing one finger beneath the module and tugging upward.
Page 129 What’s next? After you have installed the trunk interface or DSP application modules, replace the Remote Office 9150 unit cover, and then install the unit in its chosen location. For instructions, see the following: “To replace the Remote Office 9150 unit cover” on page 99 “Mounting the Remote Office 9150 unit”...
Page 130: Mounting The Remote Office 9150 Unit
Remote Office 9150 unit on a desk brackets with screws for installing the Remote Office 9150 unit in a rack If you want to mount the Remote Office 9150 unit on a wall, you must provide your own mounting hardware.
Page 131 Installing the Remote Office 9150 unit To install the Remote Office 9150 unit on a desk Turn the Remote Office 9150 unit bottom side up. Affix the rubber feet to the Remote Office 9150 unit as shown in the following diagram: Peel off...
Page 132 Standard 2.0 To install the Remote Office 9150 unit on the wall Do not affix the rubber feet to the bottom of the Remote Office 9150 unit. Otherwise, the unit cannot be mounted flush against the wall. To mount the Remote Office 9150 unit on the wall, you must provide your own screws.
Page 133 Choose the location on the wall where you want to mount the Remote Office 9150 unit. Use the predrilled screw slots on the bottom of the Remote Office 9150 unit as a guide to measure and mark the location on the wall for each mounting screw.
Page 134 Note: Two sets of screw slots are provided. Each set allows you to route the cables to the left or right when the Remote Office 9150 unit is correctly mounted. Ensure you use the same screw slot orientation for each location that you mark on the wall.
Page 135 Attach the rack-mount brackets as shown in the following illustration. T E L C E T H E R N T E L P O W A D M V . 3 5 G101397 Slide the Remote Office 9150 unit into the rack slot. Installation and Administration Guide...
Page 136 “Connecting the Remote Office 9150 unit” on page 113. What’s next? When you have completed the installation of the Remote Office 9150 unit in its chosen location, attach the cables. For instructions, see “Connecting the Remote Office 9150 unit” on page 113.
Page 137: Connecting The Remote Office 9150 Unit
TNV circuit and any circuit that has a connection to a protective earthing terminal. The Remote Office 9150 has the ability to support up to a maximum of 4 ISDN BRI connections. To comply with the aforementioned specification for supplemental insulation, an isolation adapter must be placed between each of the 9150 BRI inputs and the BRI lines from the service provider.
Page 138 (1000 feet) from the Remote Office 9150 unit. Ethernet cable If you are connecting the Remote Office 9150 unit to a hub, you need a standard CAT5 unshielded twisted-pair (UTP) straight-through Ethernet cable. The cable should be no longer than 100 meters (325 feet) in length.
Page 139 Note: The V.35 connector is for future use. G101403 Note: If you want to connect the Remote Office 9150 unit to an uninterruptible power supply (UPS), ensure the UPS has a minimum of 100 Watts available. Installation and Administration Guide...
Page 140 Admin G101399 Note: The Remote Office 9150 Telco 1 and 2 connections provide the opposite gender of that provided by an Meridian 1 IPE or Option 11 cabinet line card slot. Therefore, different cables must be used when connecting to the Remote Office 9150 than cables used to connect to Meridian 1 line cards.
Page 141 If you want to route calls over the IP network, or administer the Remote Office 9150 unit from another location on the IP network, connect the Remote Office 9150 unit to the Ethernet network by doing the following: a. Connect one end of the RJ-45 Ethernet cable to the ETHERNET connector on the Remote Office 9150 unit.
Page 142 Installing the Remote Office 9150 unit Standard 2.0 Connect the ADMIN connector on the Remote Office 9150 unit to the administration PC as follows: a. Connect the male 9-pin connector of the supplied RS-232 serial cable to the ADMIN connector on the Remote Office 9150 unit.
Page 143: Powering Up The Remote Office 9150 Unit
Installing the Remote Office 9150 unit Powering up the Remote Office 9150 unit As soon as you connect the Remote Office 9150 unit to the power source, the unit begins to power up. Note: If you are connecting a Remote Office 9150 unit to a UPS (uninterruptible power supply), ensure that the UPS has a minimum of 100 Watts available.
Page 144 All LEDs except the Status LED go out. The Status LED remains lit. Note: Steps 2 through 4 take about 4 to 5 seconds. After this point, the Remote Office 9150 unit is functional. Notes: The ETHERNET TX and RX and module (ISDN BRI) LEDs flash only when transmit and receive activity is present on those interfaces.
Page 145 Continue with “Installing the software” on page 122. If the power-up cycle was not successful (indicated by the Status LED going out), contact your Nortel Networks distributor. There is a possible hardware problem. Installation and Administration Guide...
Page 146: Installing The Software
Installing the software You use the Configuration Manager software to configure and administer the Remote Office 9150 unit. This software is located on the CD-ROM provided in the package. You must install the software on the administration PC. To install the software Insert the CD-ROM in the applicable drive on your PC.
Page 147 September 2001 Installing the Remote Office 9150 unit Click Next, and then follow the screen prompts. Result: Once the software has been installed, messages appear confirming that the Windows registry has been updated and that the installation was successful. Click OK to the next message.
Page 148: Using The Configuration Wizard To Perform Initial Configuration
The Configuration Wizard option in Configuration Manager allows you to configure the minimum information needed for establishing communications between the Remote Office 9150 unit and the RLC at the host site. The Configuration Wizard does not provide all the configuration settings that are available in Configuration Manager.
Page 149 September 2001 Installing the Remote Office 9150 unit To start Configuration Manager Click Start Programs Remote Office Configuration Manager. Result: The Configuration Manager opens and you are prompted for the logon name and password. Enter admin into the Login Name box.
Page 150 Installing the Remote Office 9150 unit Standard 2.0 Do one of the following: IF you want to perform an THEN offline configuration do the following: a Choose View Device Type 9150. b Continue with “To perform configuration with the Configuration Wizard” on page 129.
Page 151 September 2001 Installing the Remote Office 9150 unit Enter the COM port to which the Remote Office 9150 unit is connected, and then click OK. Result: The User Authentication for Serial Mode dialog box appears. Type guest for the logon name.
Page 152 Installing the Remote Office 9150 unit Standard 2.0 IF the logon attempt THEN succeeded the User Logged In dialog box appears. Click OK. Result: The following dialog box appears: The following messages appear above the progress bar at the bottom of the dialog box:...
Page 153 September 2001 Installing the Remote Office 9150 unit To perform configuration with the Configuration Wizard Note: The screen examples in this procedure use information from the sample network diagram in “Example of a network” on page 360. Choose Configuration Wizard from the menu.
Page 154 Set the unique Unit ID of the Enter the number from 1–255 that uniquely unit identifies the Remote Office 9150 unit you are configuring for a particular RLC. Note: Each unit connected to a RLC must be given a unique unit ID. This implies that...
Page 155 255.255.0.0. Enter the Local IP Gateway Enter the IP address of the gateway of the unit between the Remote Office 9150 unit and the network. Note: If there is no router between the Remote Office 9150 unit and the network, then the administration PC acts as the gateway.
Page 156 Installing the Remote Office 9150 unit Standard 2.0 Click Next. Result: The Set the Configuration for the Remote Unit screen appears. Note: A completed example is shown on page 133. Complete the fields on this screen as described in the following table:...
Page 157 September 2001 Installing the Remote Office 9150 unit Field Description n Click Yes if you want to assign Remote Wish to configure Multiple 9150 Ports Office 9150 ports to digital telephones now. Then, do the following: n Enter the first RLC port number to assign.
Page 158 Remote Office 9150 unit. Module Status This box identifies if a module has been physically installed on the Remote Office 9150 unit. Select the Select the type of switch used by your ISDN Switch Type service provider.
Page 159 September 2001 Installing the Remote Office 9150 unit The following is a completed example. Select the module you want to configure. Specify the ISDN line and switch type. (Get this information from your service provider.) Enter the DN and SPID for each B-channel.
Page 160 3 on page 130. The information in this file can be opened in Configuration Manager, and then sent to and saved in the Remote Office 9150 unit’s flash memory at another time. For instructions, refer to “Working with configuration files” on page 163.
Page 161 September 2001 Installing the Remote Office 9150 unit What’s next? Now that you have configured the minimum information required for network connectivity, you can do the following: Test the network connections. For instructions, see “Testing the network connections” on page 138.
Page 162: Testing The Network Connections
To test the Ethernet connection between the administration PC and the Remote Office 9150 unit, you can use PING. To do this test, the Remote Office 9150 unit and the administration PC must be physically connected to the IP network.
Page 163 September 2001 Installing the Remote Office 9150 unit The following is an example of a successful ping: The following is an example of an unsuccessful ping: Click Close. Result: The Ping test screen closes. Installation and Administration Guide...
Page 164 Look at the digital telephone display. Does it display the correct time and date? If yes, then the connection paths between the digital telephone, Remote Office 9150 unit, and the RLC are working. Lift the telephone handset, or press the host call appearance key to go off hook.
Page 165 RLC, if the PSTN is being used to route calls n the security IDs of both the Remote Office 9150 unit and the RLC, if a security ID is required to authenticate connection attempts...
Page 166 Standard 2.0 What’s next? Once you have confirmed that the Remote Office 9150 unit can be recognized on the network, you can fine-tune the configuration. Nortel Networks recommends that you also change the passwords used for logging on to the Configuration Manager and the Remote Office 9150 unit.
Page 167: Configuration Manager Overview
C h a p t e r 4 Configuration Manager overview In this chapter Starting Configuration Manager Configuration Manager description Using the online Help Configuration files description Working with configuration files Selecting the device type for offline configuration Logging on to a unit Logging off from a unit Performing a system restart or shutdown Closing Configuration Manager...
Page 168: Starting Configuration Manager
To perform administrative tasks, you must first start the Configuration Manager software. To start Configuration Manager Click Start Programs Remote Office Configuration Manager. Result: The Configuration Manager opens and you are prompted for the logon name and password. Remote Office 9150...
Page 169 September 2001 Configuration Manager overview Type admin in the Login Name box. Type root in the Password box. Note: This is the default password. It might be different. Click OK. Result: You are informed if the logon was successful. Click OK. Result: The Login Name dialog box disappears.
Page 170 Configuration Manager overview Standard 2.0 Note: When you first logon to Configuration Manager, the default system tree shows RLC configuration sheets. Remote Office 9150...
Page 171: Configuration Manager Description
September 2001 Configuration Manager overview Configuration Manager description This section describes each part of the Configuration Manager screens. Parts of the Configuration Manager screen The Configuration Manager is divided into three parts— a menu and two panes. The menu across the top of the screen lists various administrative tasks you can perform.
Page 172 Tree Bar. Property sheets When you are logged on to a particular system (that is, a Remote Office 9150 unit, a Remote Office 911x series unit, or RLC), and you click an item in the system tree, the associated property sheet appears in the right pane. For instructions on selecting a device type when not logged on, see “Selecting the...
Page 173 September 2001 Configuration Manager overview The following is an example of the property sheet associated with the 9150 System Configuration system tree option: How this guide presents instructions for displaying property sheets To simplify the procedures for accessing property sheets throughout this guide, the instructions for displaying a particular property sheet are summarized into a “Getting there”...
Page 174 To select an item from the list, move the cursor until the desired item is highlighted, and then click the item. The item you select appears in the list box. Remote Office 9150...
Page 175 September 2001 Configuration Manager overview In some cases, selecting a particular list item causes the property sheet contents to change as follows: Some fields appear dimmed (disabled) because they cannot be configured in the context of the list item you selected. Other fields are re-enabled (no longer appear dimmed).
Page 176 1024 by 768 pixels using Small Fonts at 96 dpi. This ensures that all fields and buttons are visible. For instructions on changing your display settings, refer to the Windows online Help on your PC. Remote Office 9150...
Page 177 September 2001 Configuration Manager overview You can prevent these scroll bars from appearing by changing the screen area pixel and font sizes in the Windows Control Panel display settings on your PC. Command buttons The following command buttons appear on all property sheets: OK accepts any changes you make and stores them in a temporary file on your PC until you are ready to update the unit’s flash memory.
Page 178 Help displays online Help for the property sheet you are working with. For other methods of displaying Help, see “Using the online Help” on page 155. Note: If the command buttons are not visible, use the vertical scroll bar to scroll through the screen. Remote Office 9150...
Page 179: Using The Online Help
September 2001 Configuration Manager overview Using the online Help While using Configuration Manager, you might have questions about what certain boxes and buttons do, as well as how to complete certain tasks. Online Help provides brief answers to such questions. To access Help Use one of the following methods: n Method 1: Click Help on the property sheet for which you need help.
Page 180: Configuration Files Description
Configuration Wizard or Configuration Manager File Open (.TXT) File Save As or Telnet or serial Save to File (.TXT) connection (Node logon session) Send, followed by Save to Flash Event .dat Retrieve file on PC Configuration operations G101411 Remote Office 9150...
Page 181 September 2001 Configuration Manager overview Types of files There are four types of files that you can work with in Configuration Manager. Each file is identified by one of the following file name extensions as described in the following table: File name File type When it is created and used...
Page 182 Note: You can view or edit the contents of the text file by opening it in a word processing application, such as WordPad. *.UPG Upgrade Use this file type when performing firmware upgrades. For more details, see “Performing upgrades” on page 309. Remote Office 9150...
Page 183 September 2001 Configuration Manager overview Configuration Manager: File operations description The following table describes each operation shown in the previous diagram: Operation Description When you click OK, the following occurs: The changes you make are checked for errors. If errors are found, an error dialog box appears.
Page 184 Data Stored to Flash dialog box appears. Note: You must perform a Send or Send All before you perform a Save to Flash. You should perform a Save to Flash as often as required. Remote Office 9150...
Page 185 September 2001 Configuration Manager overview Operation Description Upload When you choose Upload/Download Upload Configuration Configuration from the Configuration Manager menu, the configuration file you specify is uploaded and written to the buffer on the unit to which you are connected. Use this option if you need to restore or replace an entire configuration.
Page 186 Notes: The downloaded file is saved as a text file (.txt). The download operation does not affect the event.dat file on the PC. Therefore, if you make changes and do not save them, they are lost. Remote Office 9150...
Page 187: Working With Configuration Files
September 2001 Configuration Manager overview Working with configuration files This section explains how to create a configuration file (see page 164) open a configuration file in Configuration Manager (see page 165) perform a configuration upload (see page 166) perform a configuration download (see page 166) When to use the Configuration Manager file operations You can use When you are...
Page 188 Example 2: If the file contains configuration that is unique to a specific unit, enter the unit’s name or number as the file name. Ensure the Save as type box shows Text Files(*.TXT). Specify the folder where the file is to be saved. Remote Office 9150...
Page 189 September 2001 Configuration Manager overview Click OK. Result: The file is saved. To open a configuration file Start Configuration Manager. If you want to work in online mode, log on to the unit. Otherwise, ensure that you have selected the device type. From the menu, choose File Open.
Page 190 Click Send to update the unit, and then perform a Save to Flash. To upload a configuration to a unit For instructions, see “Restoring the configuration” on page 268. To download a configuration from a unit For instructions, see “Creating a backup configuration file” on page 266. Remote Office 9150...
Page 191: Selecting The Device Type For Offline Configuration
Selecting the device type for offline configuration If you are not logged on to a particular system (that is, an RLC, a Remote Office 911x series system, or a Remote Office 9150 system), you must select the type of device with which you want to work.
Page 192 Configuration Manager overview Standard 2.0 System tree Remote Office 9150...
Page 193: Logging On To A Unit
Connection types If the RLC or Remote Office 9150 unit is connected to the administration PC by the RS-232 cable, you can establish a connection through the serial port. If Ethernet connectivity has been established between the administration PC and the RLC or Remote Office 9150 unit, you can establish an IP connection with Telnet.
Page 194 Enter your logon name and password, and then click OK. Result: The connection attempt is initiated. Trying to Connect to <IP address> message might appear. IF the logon attempt THEN failed the following message appears: 10060 TELNET CONNECTION FAILED Go back to step 1. Remote Office 9150...
Page 195 September 2001 Configuration Manager overview IF the logon attempt THEN succeeded the User Logged In dialog box appears. Click OK. Result: The following dialog box appears: The following messages appear above the progress bar at the bottom of the dialog box: n Reading Hardware Information n Reading DSP Load Data n Reading Configuration Data...
Page 196 Enter your logon name and password, and then click OK. Result: The connection attempt is initiated. The message Trying to Connect to <IP address> message might appear. IF the logon attempt THEN failed the following message appears: 10060 TELNET CONNECTION FAILED Go back to step 1. Remote Office 9150...
Page 197 September 2001 Configuration Manager overview IF the logon attempt THEN succeeded the User Logged In dialog box appears. Click OK. Result: The following dialog box appears: The following messages appear above the progress bar at the bottom of the dialog box: n Reading Hardware Information n Reading DSP Load Data n Reading Configuration Data...
Page 198 Connect via Serial Port <port number> might appear. IF the logon attempt THEN failed the following message appears: SERIAL CONNECTION FAILED Check the serial port connection and ensure it is good. Then, go back to step 1. Remote Office 9150...
Page 199 September 2001 Configuration Manager overview IF the logon attempt THEN succeeded the User Logged In dialog box appears. Click OK. Result: The following dialog box appears: The following messages appear above the progress bar at the bottom of the dialog box: n Reading Hardware Information n Reading DSP Load Data n Reading Configuration Data...
Page 200: Logging Off From A Unit
Logging off secures the unit’s configuration. To log off from the unit From the menu, choose Connect Logoff Unit. Result: The Log off dialog box appears. Click Yes. Result: The following dialog box appears: Click OK. Remote Office 9150...
Page 201: Performing A System Restart Or Shutdown
September 2001 Configuration Manager overview Performing a system restart or shutdown Configuration Manager allows you to perform a controlled system restart or shutdown. When to perform a restart You must perform a system restart each time you change the configuration or upgrade the firmware.
Page 202 Do not perform this procedure if you do not have physical access to the unit. To recover from the system shutdown, you must power the unit off, and then power it back on. Choose Connect System Reset Shutdown. Result: The System Shutdown dialog box appears. Remote Office 9150...
Page 203 September 2001 Configuration Manager overview Click Yes. Result: Your logon session is disconnected, and the following message appears in the status bar at the bottom of the screen: Shutting Down the System The status shows Offline. Turn the power off. Note: You must turn the power off before you can power the unit back up.
Page 204: Closing Configuration Manager
Click Send All on any property sheet, and then choose Upload/Download Save to Flash. n If you have saved the changes to a file, choose Upload/Download Upload Configuration. For instructions, see “Restoring the configuration” on page 268. Remote Office 9150...
Page 205 September 2001 Configuration Manager overview Log off by choosing Connect Logoff Unit. From the menu, choose File Exit. Result: The Configuration Manager closes. Installation and Administration Guide...
Page 206: Uninstalling The Configuration Manager Software
Select Remote Office from the list, and then click Add/Remove. Result: The following dialog box appears: Click Yes. Result: The Uninstall Shield begins the uninstall and displays the progress. When the uninstall is completed, the screen appears as follows: Remote Office 9150...
Page 207: Configuring The Remote Office 9150 Unit
Configuring the Remote Office 9150 unit In this chapter Configuring the system settings Configuring International Tones Configuring the Remote Office 9150 unit’s IP interface Configuring the RLC connection information Configuring the PSTN connection number Configuring the security level Configuring trunks and trunk groups...
Page 208: Configuring The System Settings
Configuring the Remote Office 9150 unit Standard 2.0 Configuring the system settings This section describes the settings that apply to the system rather than to the RLC port or Remote Office 9150 trunks or stations. Getting there 9150 Configuration Manager...
Page 209 Complete the fields as described in “9150 System Configuration field descriptions” on page 186. Click OK to save the information in the temporary work file. To update the Remote Office 9150 unit with the new information, click Send. IF you are...
Page 210 Field Description Unit ID Enter a unique number between 1 and 255 to identify this Remote Office 9150 unit. This number must be different from: the number assigned to the RLC where this Remote Office 9150 unit connects the numbers assigned to other remote units connected...
Page 211 September 2001 Configuring the Remote Office 9150 unit Field Description SPRE Codes: Online Enter the SPRE code that is used to put your site into online mode, or accept the default. The default is #99. Note: The SPRE code is automatically prefixed with the pound sign (# in North America).
Page 212 Maximum length: 3 digits in addition to the pound sign Trunk support Choose 56K if you know that your Remote Office 9150 unit is in a PSTN network that can only transport at 56K. Choose 64K if you know that your Remote Office 9150 unit is in a PSTN network that supports speeds that vary from 64K to 56K.
Page 213 September 2001 Configuring the Remote Office 9150 unit Field Description Local SwitchOver Select Enable to automatically route through the Remote Office 9150 unit, the voice path for local station-to-station calls that are made on the host call appearance key. The signaling data is routed through the host PBX.
Page 214: Configuring International Tones
Configuring the Remote Office 9150 unit Standard 2.0 Configuring International Tones The Tone Code field on the International Tones Support dialog box specifies the frequency and levels for the NT8D17 TDS card. When configuring International Tones, consider the following: International Tone configuration uses NT8D17 card Tone Codes. These codes are valid for all countries and Option11/IPE Controller cards.
Page 215 September 2001 Configuring the Remote Office 9150 unit In the following example there are three different values for XCAD. Collect the LD 56 WCAD details for each different XCAD value. >ld 56 REQ prt TYPE FCAD for XCAD 0 WCAD 0...
Page 216 Configuring the Remote Office 9150 unit Standard 2.0 Getting there 9150 Configuration Manager 9150 System Configuration International Tones Support property sheet To configure International Tones Click on the International Tones button in the System Configuration sheet. Complete the fields as described in “International Tone field descriptions”...
Page 217 Cadence Time fields are dimmed. Tone Code Enter the four letter LD 56 Tone Codes that you want this Remote Office 9150 unit to use for the tone type you selected. No of Cycles Enter the number of cycles that you want in the tone type you selected.
Page 218 Configuring the Remote Office 9150 unit Standard 2.0 Note: Refer to the Configuration Manager Help file for more information about International Tones. Remote Office 9150...
Page 219: Configuring The Remote Office 9150 Unit's Ip Interface
Differentiated Services (DiffServ) This setting modifies the IP Header and is applicable across the entire WAN. If enabled, this feature allows the Remote Office 9150 unit to set the DiffServ code-point to Nortel Network’s standards for Voice over IP: EF (Expedited Forwarding).
Page 220 Standard 2.0 IP Configuration sheet To enter the IP addresses Enter the IP address assigned to the Remote Office 9150 unit into the IP Address boxes. Enter the subnet mask into the IP Network Mask boxes. Enter the IP address of the network gateway into the IP Gateway boxes.
Page 221 Save the changes to a file on your administration PC. Restart the Remote Office 9150 unit. Note: For instructions on how to restart the Remote Office 9150 unit, see “Performing a system restart or shutdown” on page 177. Installation and Administration Guide...
Page 222: Configuring The Rlc Connection Information
Configuring the Remote Office 9150 unit Standard 2.0 Configuring the RLC connection information This section describes how to configure information needed by the Remote Office 9150 unit to establish connections with the RLC on the host PBX. Getting there 9150...
Page 223 Complete the fields as described in “RLC Connection Configuration field descriptions” on page 200. Click OK to save the information in the temporary work file. To update the Remote Office 9150 unit with the new information, click Send. IF you are...
Page 224 Description Unit ID Enter the number (between 1 and 255) assigned to the RLC to which this Remote Office 9150 unit is connected. The RLC’s unit ID must be different from this Remote Office 9150 unit’s ID the IDs of other units that are also connected to the...
Page 225 September 2001 Configuring the Remote Office 9150 unit Field Description Block Incoming Local Call Select Enable if incoming local calls should not be on Primary B Channel received on the first B-channel. Select Disable if the first B-channel should receive incoming local calls.
Page 226: Configuring The Pstn Connection Number
If you select Caller ID as the security level, then the PSTN number that you enter for the Remote Office 9150 unit to connect to the RLC is compared with the telephone number configured on the RLC for your site.
Page 227 To configure the PSTN number Enable the PSTN Connection option. Enter the telephone that the Remote Office 9150 unit will dial to connect to the RLC in the PSTN Number to Connect to RLC field. Click OK to save the information in the temporary work file.
Page 228: Configuring The Security Level
RLC and the Remote Office 9150 unit to prevent toll fraud. The security level defines what type of security authentication is used between the Remote Office 9150 unit and the host PBX. The information used to perform security authentication depends on the security level chosen. There are three...
Page 229 September 2001 Configuring the Remote Office 9150 unit RLC Connection Configuration sheet To configure the security level Select one of the following security level settings from the Security Level list box: n No Security n Caller ID n Provision ID...
Page 230 Result: The List of Caller IDs dialog box appears. In the Caller ID box, enter the telephone number from which the Remote Office 9150 unit can accept calls. Ensure that the telephone number you enter matches the Caller ID actually presented by the RLC.
Page 231 RLC port to which this Remote Office 9150 unit is assigned. Click OK to save the information in the temporary work file. To update the Remote Office 9150 unit with the new information, click Send. IF you are THEN...
Page 232: Configuring Trunks And Trunk Groups
PSTN, as well as through the RLC on the host PBX. Primary trunk on the Remote Office 9150 unit The primary trunk on the Remote Office 9150 unit is one of the following: the lowest-numbered B-channel defined as Remote only...
Page 233 A B-channel can be a member of more than one trunk group. Trunk access codes Trunk access codes are numbers that are used by the Remote Office 9150 unit to determine which trunk group to use when routing the call. You must define a trunk access code for each trunk group.
Page 234 Configuring the Remote Office 9150 unit Standard 2.0 For a list of the default trunk access codes, refer to the “Remote Office 9150 Configuration Information—Dialing Plans on page 354. ISDN configuration In order to configure European ISDN, the PSTN must support the following...
Page 235: Configuring Bri Trunks
September 2001 Configuring the Remote Office 9150 unit Configuring BRI trunks This topic shows you how to configure the BRI trunks. See “Configuring trunks and trunk groups” on page 208 for a detailed explanation of BRI configuration settings. Getting there...
Page 236 Complete the fields as described in “BRI Configuration field descriptions” on page 213. Click OK to save the information in the temporary work file. To update the Remote Office 9150 unit with the new information, click Send. IF you are...
Page 237 September 2001 Configuring the Remote Office 9150 unit BRI Configuration field descriptions Field Description Module # Select the number identifying the trunk interface module that you are configuring. Note: The number you select must match the module position where the module has been installed.
Page 238 Configuring the Remote Office 9150 unit Standard 2.0 Field Description PSTN Number Enter the full telephone number provided to you by your (B channel 1 and B channel ISDN service provider for this B-channel. Include access codes, dialing prefix, and area code if necessary.
Page 239: Configuring Trunk Groups
Configuring the Remote Office 9150 unit Configuring trunk groups This section shows you how to enable and create trunk groups for use with the Remote Office 9150 unit. For more information, see “Trunk groups” and “Trunk access codes” on page 209. Getting there...
Page 240 Configuring the Remote Office 9150 unit Standard 2.0 To update the Remote Office 9150 unit with the new information, click Send. IF you are THEN logged on to the the changes are written into the Remote Remote Office 9150 unit Office 9150 unit’s buffer.
Page 241 September 2001 Configuring the Remote Office 9150 unit Trunk Group Configuration field descriptions Field Description Group No Select a group number. You can create up to ten groups. Status Select Enable to activate the trunk group. Select Disable to deactivate the trunk group.
Page 242 Configuring the Remote Office 9150 unit Standard 2.0 Field Description Trunk Group Click Trunk Group B Channels. B Channels Result: The Trunk Group B-Channel dialog box appears. Trunk Group Complete the fields as follows: B Channels Module: Displays trunk interface module numbers.
Page 243: Configuring Stations
Bridge Ports are proxy ports that represent local calls or inbound PSTN calls to the PBX. When a local call on a Remote Office 9150 unit needs PBX services, the Bridge Port obtains a PBX presence on behalf of the local call.
Page 244 Local call capability Stations defined as local can make and receive calls through the local PSTN or to other stations at the Remote Office 9150 site. Calls through the host PBX are not allowed. Local stations are not associated with RLC ports.
Page 245 Internal calls initiated on the local call appearance key are routed to other stations at the Remote Office 9150 site. The Remote Office 9150 unit distinguishes an incoming call by its calling line identification, and rings it as follows: on the host call appearance key if the call was routed through the host PBX...
Page 246 If you are connecting a fax machine to the Remote Office 9150 unit, then configure a private line to the fax. Incoming calls on this line are routed directly to the fax.
Page 247 September 2001 Configuring the Remote Office 9150 unit Calling permissions and restrictions You can consider the ability to make certain types of calls from a station to be a calling permission. Similarly, a certain type of call that is not allowed is a calling restriction.
Page 248 64 Kbps of data across the ISDN BRI B-channel. The following table identifies the number of MCAs or ATAs that can be connected to the Remote Office 9150 unit: IF the Remote Office 9150 unit is connected to...
Page 249: Defining Stations
September 2001 Configuring the Remote Office 9150 unit Defining stations To make and receive calls, you must use Configuration Manager to configure each station (telephone or other device such as a fax machine) in your office. Note: To ensure that digital telephones, ATAs, and MCAs operate as expected, you must specify the Phone Type when configuring a station as Local or Remote.
Page 250 Note: The associated port on the host PBX must be configured with data capability. Note: You can use ports 32–47 and 48–63 only if this Remote Office 9150 unit connects to a 2-slot RLC on the host PBX. Under Port Type, click the call processing capability that this station should have: n Local: if only calls through the local PSTN are allowed.
Page 251 Configuring the Remote Office 9150 unit Notes: n Generally, the Remote Office 9150 port and RLC port should match to simplify configuration and administration. n If the station is equipped with an MCA or ATA for data transmission, or if the port is used for fax, the RLC port must be configured on the host PBX with data capability.
Page 252 Configuring the Remote Office 9150 unit Standard 2.0 Local Profile Configuration field descriptions Field Description CPND Enter the calling party name display (CPND) for the user to which the station is assigned. Enter the user’s local extension number. Note: If Auto DN Discovery is enabled on the RLC, then this field is configured to be the same DN as the primary DN configured on the host PBX for this station.
Page 253 September 2001 Configuring the Remote Office 9150 unit Field Description Forward Busy/No Enter the number of times this station rings before transferring the Answer: Number of call to the configured DN. Default is four rings. Rings before transfer Forward Busy/No...
Page 254 Configuring the Remote Office 9150 unit Standard 2.0 Field Description Optional Feature If you configured the port as Local, click this button to assign Keys local features to specific keys. Result: The Key Feature Configuration property sheet appears. Note: Ensure that the selected key does not already have a feature assigned to it through the PBX.
Page 255: Configuring A Fax Station
Configuring a fax station The Remote Office 9150 unit provides the ability to connect and use a fax machine. You can define port 64 as the fax machine on the Remote Office 9150 unit in one of the following ways:...
Page 256 Configuring the Remote Office 9150 unit Standard 2.0 Getting there 9150 Configuration Manager RLC Port Configuration 9150 Port Configuration sheet To configure the fax port Locate port 64. On port 64, under Port Type, click the call processing capability the fax machine should have: n Local: if only faxes through the local PSTN are allowed.
Page 257 Accept the default RLC Port to which this station is assigned, or enter a new RLC port number. Notes: n Generally, the Remote Office 9150 port and RLC port should match to simplify configuration and administration. n For fax transmissions, the RLC port must be configured on the host PBX with data capability.
Page 258 Keys 8 and 9 are recommended. You can select Key 0 if the port is configured as local only. Click OK to save the information in the temporary work file. To update the Remote Office 9150 unit with the new information, click Send. IF you are...
Page 259: Configuring Dsp Resources
Configuring DSP resources This section shows you how to configure DSP resources on your Remote Office 9150 unit. The Remote Office 9150 unit must provide the same number of voice DSP channels as the maximum number of simultaneous calls your remote services network supports.
Page 260 The upper portion of the DSP configuration property sheet displays fields that identify the module you are currently configuring. In the Module Number drop down box, choose the module position on the Remote Office 9150 unit that the DSP module occupies. Module 0 represents the built-in DSP resources on the Remote Office 9150 unit–the equivalent of one DSP application module.
Page 261 Description Module Number Select the number of the module DSP position on the Remote Office 9150 unit occupied by the DSP application module you are configuring. Valid options are: 1–4. No of Devices This is a read-only field displaying the number of DSP devices on the application module in the selected module position.
Page 262 Configuring the Remote Office 9150 unit Standard 2.0 Remote Office 9150...
Page 263: Using Remote Office 9150 Stations
C h a p t e r 6 Using Remote Office 9150 stations In this chapter Modes of operation Placing and receiving calls Indicator updates Display messages Telephone features operation Going online and offline Installation and Administration Guide...
Page 264: Modes Of Operation
Using Remote Office 9150 stations Standard 2.0 Modes of operation Digital telephones at your Remote Office 9150 site can operate in the following modes: host-controlled locally controlled online to host PBX offline from host PBX Host-controlled mode Host-controlled mode means that the host PBX controls the following:...
Page 265 September 2001 Using Remote Office 9150 stations Locally Controlled mode Local-controlled mode means that the Remote Office 9150 unit at your site controls the following: calls to other stations at this site calls that are made to or received from your community through your local...
Page 266 The online and offline modes can be controlled by one or both of the following: the online/offline schedule configured for your site on the RLC at the host special prefix (SPRE) codes configured on the Remote Office 9150 unit at your site...
Page 267 RLC. SPRE codes used at your site If SPRE codes have been defined on the Remote Office 9150 unit at your site, your site can control the times at which stations are put into online or offline modes.
Page 268: Placing And Receiving Calls
Remote between the RLC and Remote Office Office 9150 station to RLC port assignment in 9150 unit the Remote Office 9150 unit’s ports configuration. The call rings on the host call appearance key. information contains the DN of another rings on the local call appearance key.
Page 269 September 2001 Using Remote Office 9150 stations Methods for placing outgoing calls You can place an outbound call from a Remote Office 9150 station in one of the following ways. Method 1: Pick up the handset. This method automatically initiates a host-controlled call.
Page 270 Dial a trunk access code, if required. Result: The Remote Office 9150 unit obtains a free trunk and you hear another dial tone. Note: If a trunk is not available, you hear a reorder dial tone (a fast busy...
Page 271 Pick up the handset or press the host call appearance key. Result: A connection is established with the Remote Office 9150 unit and you hear a dial tone. The indicator beside the host call appearance key lights.
Page 272: Indicator Updates
(MWI) update is received by someone at your site Note: If the PSTN is being used and the Remote Office 9150 unit is configured with a permanent (always on) connection to the host PBX, the ISDN BRI service is active and telephone indicators are always updated.
Page 273 September 2001 Using Remote Office 9150 stations Note: The Remote Office 9150 unit passes key presses and the on- or off- hook status for the host call appearance key to the host PBX. Handsfree Mute Installation and Administration Guide...
Page 274: Display Messages
Using Remote Office 9150 stations Standard 2.0 Display messages This section describes the messages that can appear on your digital telephone display. Message descriptions Message Description Going Offline in 30 Secs This message warns you that all digital telephones at this...
Page 275 The QoS has degraded on the IP network and your active call is being automatically moved to the PSTN. Release and Try Again All Remote Office 9150 trunks are busy or there are not enough DSP resources to process the call. Try again at a later time.
Page 276 Call Failure If you see this message and hear a fast busy signal when you attempt to place a call, then the Remote Office 9150 unit failed to establish the PSTN connection to the RLC. Wait a moment, and then try your call again.
Page 277: Telephone Features Operation
North America) to be programmed by your system administrator. If the PSTN is used to route calls, and someone dials this emergency service number on any station that is connected to the Remote Office 9150 unit, the call is processed by your local telephone service provider.
Page 278 PBX might try to present a call and ring your station while you are busy with a locally controlled call. The Remote Office 9150 unit always checks the status of your station before ringing it. If your station is busy with a call, the alert tone is sounded instead.
Page 279 September 2001 Using Remote Office 9150 stations How Call Waiting works in locally controlled mode If you are busy with a locally controlled call, incoming calls are handled as follows: An incoming host-controlled call flashes the host call appearance key and sounds the alert tone.
Page 280 Using Remote Office 9150 stations Standard 2.0 Conference The Conference feature is supported for host-controlled calls only. You cannot conference in someone who must be called through the local PSTN. To place a conference call Press the Conference key. Result: The active call is placed on hold and you hear a dial tone.
Page 281: Going Online And Offline
Using Remote Office 9150 stations Going online and offline Stations at the Remote Office 9150 site operate in either online mode or offline mode. This is controlled by one or both of the following: SPRE codes to manually toggle all stations at your site between online and...
Page 282 Using Remote Office 9150 stations Standard 2.0 To override an automatic offline event from the host PBX If the host PBX attempts to process an offline event while you are on a host- controlled call, you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30, 20, or 10 seconds.
Page 283: Administration
C h a p t e r 7 Administration In this chapter Changing the administration password Section A: Performing backups and restores Section B: Working with system logs Section C: Viewing statistics Section D: Performing upgrades Installation and Administration Guide...
Page 284: Changing The Administration Password
Standard 2.0 Changing the administration password The Remote Office 9150 unit’s configuration is protected by two layers of password security. If you want to secure the Remote Office 9150 unit’s configuration so that others cannot make configuration changes, you should...
Page 285 September 2001 Administration Complete the fields as described in “Password dialog box field descriptions” on page 263. Click OK. IF the password change THEN was successful the following appears: Click OK. was not successful one of the following messages appears: was not successful (continued) Click OK, and then try again.
Page 286 Administration Standard 2.0 To change the Remote Office 9150 unit’s password From the menu, choose Connect Change Password Node. Result: The Change Password - Node dialog box appears. Complete the fields as described in “Password dialog box field descriptions” on page 263.
Page 287 Click OK, and then try again. From the menu, choose Upload/Download Save to Flash. Result: The Remote Office 9150 unit’s flash memory is updated with the new password. Restart the Remote Office 9150 unit. Password dialog box field descriptions...
Page 288 Administration Standard 2.0 Remote Office 9150...
Page 289: Section A: Performing Backups And Restores
September 2001 Administration Section A: Performing backups and restores In this section Creating a backup configuration file Restoring the configuration Installation and Administration Guide...
Page 290: Creating A Backup Configuration File
Administration Standard 2.0 Creating a backup configuration file Create a backup copy of the Remote Office 9150 unit’s configuration by downloading the Remote Office 9150 unit’s configuration from flash memory to a text file on your administration PC. When to create a backup...
Page 291 September 2001 Administration Navigate to the folder where you want to put the configuration text file. Enter a name for the file in the File name box. Note: This configuration file will become your backup file, so ensure the file name is meaningful.
Page 292: Restoring The Configuration
Before you begin Before you can upload the configuration file to the Remote Office 9150 unit, you must do the following: Start the TFTP server application.
Page 293 September 2001 Administration In the IP Address boxes, enter the IP address of the TFTP server. Note: Since the TFTP server application is running on your administration PC, this is the IP address of the PC. Click Browse. Result: The Open dialog box appears. Ensure the Files of type box shows Text File(*.TXT).
Page 294 Uploading Config to Board Status messages relating to the upload appear in the middle of the Upload Configuration dialog box. The following is an example. Remote Office 9150...
Page 295 Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload. If you interrupt the configuration upload, this results in an incomplete configuration in the Remote Office 9150 unit’s database. If the configuration upload is interrupted, repeat this procedure immediately.
Page 296 When the save is finished, the following message appears in the middle of the Upload Configuration dialog box: CONFIGURATION IS UPDATED INTO FLASH... Click Close. Restart the Remote Office 9150 unit. Note: For instructions, see “Performing a system restart or shutdown” on page 177. Remote Office 9150...
Page 297: Section B: Working With System Logs
September 2001 Administration Section B: Working with system logs In this section Displaying logs Resizing logs Clearing logs Installation and Administration Guide...
Page 298: Displaying Logs
Administration Standard 2.0 Displaying logs The Remote Office 9150 unit keeps track of system performance through the maintenance of logs. Each line stored in the log represents a separate action completed by the unit. Use these logs when you want to troubleshoot system problems. You can print the log to a text file by copying the information from the log window, and then pasting it into a text file.
Page 299 From the menu, choose Alarms/Stats/Logs Display Logs. Result: The Remote Office 9150 unit displays the logs it maintains in a window similar to the following. You can use the scroll bar to browse through the logs to find the information in which you are interested.
Page 300: Resizing Logs
You might find that you want the logs to occupy a larger or smaller percentage of memory on the Remote Office 9150 unit. You can use the following procedure to change the size of the logs that the Remote Office 9150 unit keeps. Getting there...
Page 301: Clearing Logs
September 2001 Administration Clearing logs The Remote Office 9150 unit allows you to increase memory by clearing the log queue. Use the following procedure to discard information from the logs that is no longer useful. Getting there 9150 Configuration Manager...
Page 302 Administration Standard 2.0 Remote Office 9150...
Page 303: Section C: Viewing Statistics
September 2001 Administration Section C: Viewing statistics In this section Trunk Connection Statistics screen Bandwidth Connection Statistics screen Caller Information Statistics screen Hardware Statistics screen DSP screen Ethernet Interface Statistics screen BRI Statistics screen Local Call Statistics screen Remote Call Statistics screen Device Information screen ISDN Module Information screen Network Statistics screen...
Page 304: Trunk Connection Statistics Screen
From the menu, choose Alarms/Stats/Logs Trunk Connection Statistics. Result: The Trunk Connection Statistics screen appears. Wait while Configuration Manager gathers statistics from the Remote Office 9150 unit’s system logs. Result: The statistics appear. The following is an example. Remote Office 9150...
Page 305 September 2001 Administration Do one of the following: n To refresh the statistics, click Refresh. n To close the statistics screen, click Close. Trunk Connection Statistics field descriptions Column Description Trunk Number 9150 - Identifies the ISDN BRI module and B-channel used for the call.
Page 306: Bandwidth Connection Statistics Screen
The Bandwidth Connection Statistics screen allows you to see how much bandwidth the Remote Office 9150 unit can use, and how much is actually being used. Use this statistics log to help you determine if you need to add more bandwidth on PSTN or IP connections.
Page 307 September 2001 Administration Do one of the following: n To refresh the statistics, click Refresh. n To close the statistics screen, click Close. Bandwidth Connection Statistics field descriptions Column Description Remote Unit Number Identifies the remote unit that initiated the call. Signaling Status Identifies whether a connection is up on this unit.
Page 308: Caller Information Statistics Screen
From the menu, choose Alarms/Stats/Logs Caller Info Statistics. Result: The Caller Info Statistics screen appears. Wait while Configuration Manager gathers statistics from the Remote Office 9150 unit’s system logs. Result: The statistics appear. The following is an example. Remote Office 9150...
Page 309 Caller Info Statistics field descriptions Column Description Call Number Identifies the number of the call that was processed by the Remote Office 9150 unit. Remote ID Identifies the board ID of the remote site that was involved in the call. Connection ID Identifies the serial number of this call through the lifetime of the logged on unit.
Page 310 Last Transition to PSTN Identifies the last time the RLC moved the call from the IP network to the PSTN. Last Transition to IP Identifies the last time the RLC moved the call from the PSTN to the IP network. Remote Office 9150...
Page 311: Hardware Statistics Screen
Hardware Statistics screen The Hardware Statistics screen provides a listing of what modules you have installed in your Remote Office 9150 unit. Use it to determine which module positions in the Remote Office 9150 unit are populated, and what they contain.
Page 312 Column Description Module No Identifies the DSP application module’s position on the Remote Office 9150 motherboard. Status Identifies whether there is a functional DSP application module in the position identified in the Module No field. Valid options are: Equipped, meaning that a DSP...
Page 313: Dsp Screen
September 2001 Administration DSP screen Digital Signal Processor (DSP) Statistics provide information about the DSP application modules installed on the logged-on RLC. Use this screen to determine the module positions that are populated, what type of DSP those positions contain, and the functionality provided by each module. Getting there 9150 Configuration Manager...
Page 314 Identifies the number of unused voice channels on this DSP device. Total Modem Channels Identifies the number of channels on this DSP device that can transmit modem calls. Available Modem Channels Identifies the number of unused channels on this DSP that can transmit modem calls. Remote Office 9150...
Page 315 September 2001 Administration Column Description Total Flex Channels Identifies the number of channels on this DSP that can provide multiple functionalities. Available Flex Channels Identifies the number of channels on this DSP currently available to provide multiple functionalities. Total Tones Channels Identifies the number of channels on this DSP that can transmit tones.
Page 316: Ethernet Interface Statistics Screen
From the menu, choose Alarms/Stats/Logs Ethernet Interface Statistics. Result: The Ethernet Interface Statistics screen appears Wait while Configuration Manager gathers statistics from the Remote Office 9150 unit’s system logs. Result: The statistics appear. The following is an example. Remote Office 9150...
Page 317 September 2001 Administration Do one of the following: n To refresh the statistics, click Refresh. n To close the statistics screen, click Close. Ethernet Interface Statistics field descriptions Column Description Channel Identifies the Ethernet device that the statistics on that line apply to.
Page 318 Disc Identifies the number of outbound packets discarded by the interface due to resource problems. Identifies the number of outbound packets discarded due to errors. QLen Identifies the number of bytes in the interface’s outbound queue. Remote Office 9150...
Page 319: Bri Statistics Screen
September 2001 Administration BRI Statistics screen The BRI Statistics screen allows you to see the operational BRI channels and the cross connections between those channels and telephone sets. Getting there 9150 Configuration Manager To display the BRI statistics From the menu, choose Alarms/Stats/Logs BRI Statistics.
Page 320 Identifies the ISDN BRI module’s working and non- working channels. Available Channels Identifies the working channels on the ISDN BRI module. Cross Connect Type Identifies the cross-connect type used by the ISDN BRI module. Valid options are: DS30X, AMB, REG and VHD. Remote Office 9150...
Page 321: Local Call Statistics Screen
The Local Call Statistics screen allows you to see how many local calls were processed by the Remote Office 9150 unit, and how long they lasted. Use this statistics log to determine how much traffic is being processed through the local PSTN.
Page 322 To close the statistics screen, click Close. Local Call Statistics field descriptions Column Description Port No. Identifies the Remote Office 9150 port through which the call was processed. Call Start Time Identifies the time when the call started. Call Duration Identifies the length of the call.
Page 323: Remote Call Statistics Screen
The Remote Call Statistics screen allows you to see how many calls were processed by the Remote Office 9150 unit through the host PBX, and how long they lasted. Use this statistics log to determine how much traffic is being processed through the host PBX.
Page 324 To close the statistics screen, click Close. Remote Call Statistics field descriptions Column Description ROU (Remote Office Unit) Identifies the Remote Office 9150 port through which the Port No. call was processed. Connection ID A sequential number used for tracking individual calls.
Page 325: Device Information Screen
September 2001 Administration Device Information screen Device Information Statistics screens allows you to see all telephones on the Remote Office 9150 unit, their capability and current status. Getting there 9150 Configuration Manager To display device information From the menu, choose Alarms/Stats/Logs Device Information.
Page 326 Valid options are: Busy and Idle. Login Status Identifies whether the telephone connected to this port is active on the system. Valid options are: Logged on and Logged off. Note: This statistic applies only to ports to which ACD telephones connect. Remote Office 9150...
Page 327: Isdn Module Information Screen
September 2001 Administration ISDN Module Information screen The ISDN Module Information statistics screen provides information about the ISDN BRI line. In particular you can use this statistics screen to determine if the BRI line is currently in use and the status of the link. Getting there 9150 Configuration Manager...
Page 328 BRI-U, BRI-ST and INVALID. Link Status Identifies the current status of the ISDN BRI line. Valid options are: UP, DOWN, and INVALID. Usage Identifies whether the ISDN BRI line is in use or not.Valid options are: IDLE and ACTIVE. Remote Office 9150...
Page 329: Network Statistics Screen
September 2001 Administration Network Statistics screen Network Statistics allow you to see the performance over the last 24 hours of the remote units connected to the logged-on RLC. Use these statistics to identify periods when other network activity can adversely affect Remote Office system performance.
Page 330 Identifies the hour that the statistics on that line apply to. These numbers refer to the most recent 24 hours, such that “1” refers to one hour ago, “2” refers to two hours ago, and so on. Remote Office 9150...
Page 331 September 2001 Administration Column Description Tx Frames Identifies the number of frames transmitted in the given hour. Rx Frames Identifies the number of frames received in the given hour. Rx Error Identifies the number of frames received in the given hour with an error.
Page 332 Administration Standard 2.0 Remote Office 9150...
Page 333: Section D: Performing Upgrades
September 2001 Administration Section D: Performing upgrades In this section Verifying the firmware and software version Obtaining the latest upgrade file Extracting upgrade files from the download file Performing a firmware upgrade Performing a software upgrade Installation and Administration Guide...
Page 334: Verifying The Firmware And Software Version
This ensures that you do not replace the installed firmware or software with an older version. To verify the software version From the menu, choose Help About Configuration Manager. Result: The following dialog box appears: Remote Office 9150...
Page 335 September 2001 Administration To verify the firmware version From the menu, choose System Information System Data. The System Configuration Details screen appears. Review the Firmware Version box. This identifies the version of firmware installed on the unit. To determine the current firmware and software versions To determine the current firmware and software versions, refer to the Remote Office and RLC Release Notes (NTP 555-8421-102).
Page 336: Obtaining The Latest Upgrade File
The firmware contains the code necessary for operating the Remote Office 9150 unit. To download the upgrade file With your web browser, connect to the Nortel Networks web site at http://www.nortelnetworks.com/remoteoffice. Locate the software and firmware you need. Download the files into a temporary location on your PC.
Page 337: Extracting Upgrade Files From The Download File
Extracting upgrade files from the download file Before you perform an upgrade, ensure you have obtained the latest upgrade files from your Nortel Networks distributor. The upgrade files are enclosed in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade.
Page 338 Administration Standard 2.0 Click Unzip. Result: The file extraction begins. A status bar shows the extraction progress. When completed, a message similar to the following appears: Click OK. Result: The WinZip Self-Extractor screen reappears. Click Close. Remote Office 9150...
Page 339: Performing A Firmware Upgrade
TFTP server’s base directory must point to the directory that contains the upgrade files. To ensure that the RLC and Remote Office 9150 unit do not experience communication problems during or after the firmware upgrade, Nortel Networks recommends that you perform the upgrades in the steps shown below.
Page 340 Obtain the firmware upgrade from Nortel Networks. For instructions, see “Obtaining the latest upgrade file” on page 312. Extract the upgrade files from the file you received from Nortel Networks. For instructions, see “Extracting upgrade files from the download file” on page 313.
Page 341 September 2001 Administration To upgrade the firmware From the menu, choose Upload/Download Upload S/W. Result: The Software Upload screen appears. Do one of the following: IF you are upgrading THEN motherboard firmware in the Module section, click Application. ISDN BRI module do the following: firmware a In the Module section, click ISDN.
Page 342 Administration Standard 2.0 Click Browse. Result: The Open dialog box appears. Ensure the “Files of type” box shows Upgrade Files(*.UPG). Navigate to the folder where the firmware file is located. Remote Office 9150...
Page 343 Uploaded File box. Click Upload. Wait until the file uploads completely before entering any other commands. The Log Report box displays a confirmation message when the upgrade is completed. Restart the Remote Office 9150 unit. Installation and Administration Guide...
Page 344: Performing A Software Upgrade
InstallShield displays about versions of files (such as DLL files) that already exist on your PC. If you overwrite these files, you can inadvertently cause other applications on your PC to stop working. Result: The InstallShield installs the software on top of the previous version. Remote Office 9150...
Page 345: Troubleshooting
C h a p t e r 8 Troubleshooting In this chapter Before you begin Remote Office 9150 LEDs Digital telephone Device connectivity Software problems Using Configuration Manager’s Ping Recovering from a catastrophic failure Installation and Administration Guide...
Page 346: Before You Begin
Troubleshooting Standard 2.0 Before you begin If you experience problems in setting up or running your Remote Office 9150 unit, this chapter will help you to isolate and solve the problem. Identifying why the problem occurred Before you begin, ask yourself the questions listed in the following table:...
Page 347: Remote Office 9150 Leds
September 2001 Troubleshooting Remote Office 9150 LEDs During a Remote Office 9150 unit power-up cycle, watch the front panel of the Remote Office 9150 unit. The LEDs should appear as follows: The Power LED should light and remain lit. The Status LED should stay lit after the power-up cycle is completed.
Page 348 However, if this LED is lit solid, do the following: 1 Check the physical network connection. 2 Verify that the Remote Office 9150 unit can be pinged. 3 Check the network configuration (such as routing, traffic load, and so on). Adjust the network configuration, if required.
Page 349: Digital Telephone
Ask your service provider to check this. 4 Restart the RLC, wait one minute, and then restart the Remote Office 9150 unit. 5 Ensure the RLC is enabled in its host PBX slot. In Load 97 on the Meridian 1 PBX, stat the RLC, disable and enable it, or reseat it if necessary.
Page 350 Remote Office 9150 unit and RLC on the host PBX 5 Ping the RLC from the Remote Office 9150 unit to verify IP network connectivity. Lamps or indicators do not reflect It is possible that there is a synchronization error the true status of the telephone.
Page 351 Remote Office 9150 unit and RLC on the host PBX 3 Ping the RLC from the Remote Office 9150 unit to verify IP network connectivity. 4 Ensure the ISDN BRI line is working. Ask your service provider to check this.
Page 352 Incoming calls are not being 1 Ensure your telephone is not on call forward. received from the host PBX. 2 Ensure the Remote Office 9150 unit is not in offline mode by entering the Online SPRE code at a digital telephone.
Page 353 PSTN. your service provider to check this. (continued) 5 If the problem persists, contact your telecom administrator or Nortel Networks distributor. A call in progress was suddenly 1 Does your telephone display “Offline Mode?” disconnected. If so, enter the Online SPRE code to go back online.
Page 354: Device Connectivity
If you are not able to establish or maintain data network connectivity, perform troubleshooting as described in the following table. Note: To enable valid loopback testing of serial ports and cables, Nortel Networks recommends that you use a breakout box.
Page 355 Remote Office 9150 unit. 9 Ping the Remote Office 9150 unit to see if it responds. 10 If the Remote Office 9150 unit does not respond, ping the Remote Office 9150 unit’s gateway to see if it responds.
Page 356 However, if this LED is lit solid, do the a solid Ethernet COLL LED. following: 1 Check the physical network connection. 2 Verify that the Remote Office 9150 unit can be pinged. 3 Check the network configuration (such as routing, traffic load, and so on). Adjust the network configuration, if required.
Page 357 3 Ensure that the RLC’s IP address and PSTN number are correctly configured on the Remote Office 9150 unit (as appropriate). 4 Verify that the IP network and PSTN are operational (up and running) as appropriate.
Page 358: Software Problems
TFTP server application. 3 Review messages displayed by the TFTP server application for clues. 4 Ping the Remote Office 9150 unit to verify that network connectivity exists. when 1 Ensure that you selected an appropriate file.
Page 359 Note: Each time you perform a firmware upgrade, you should also create a backup of the configuration. The configuration database format in the Remote Office 9150 unit is dependent on the version of firmware installed. If you recently downgraded to a previous version of firmware, you might also need to revert to a previous configuration format.
Page 360: Using Configuration Manager's Ping
Enter the IP Address of the unit you want to ping. In the Number of Cycles box, enter the number of times you want to ping the unit. The number must be in the range of 1–100. Remote Office 9150...
Page 361 September 2001 Troubleshooting Click OK. Result: The PING test results screen appears, showing the ping results. The following is an example of a successful ping: The following is an example of an unsuccessful ping: Click Close. Result: The Ping test screen closes. Installation and Administration Guide...
Page 362 Confirm this by viewing the IP Configuration property sheet for the device. Ping the device’s gateway. If the gateway does not respond, ping a known good device on the device’s network. Contact your data network administrator. There may be a configuration error elsewhere on the network. Remote Office 9150...
Page 363: Recovering From A Catastrophic Failure
For the purposes of this discussion, a catastrophic failure is defined as a failure of the equipment to operate. Inoperative hardware If your Remote Office 9150 unit fails to operate, consult with your Nortel Networks distributor for hardware replacement. Installation and Administration Guide...
Page 364 Troubleshooting Standard 2.0 Remote Office 9150...
Page 365: Planning Forms
A p p e n d i x A Planning forms In this appendix Overview Completing the Remote Office 9150 forms Installation and Administration Guide...
Page 366: Overview
Overview This appendix provides several forms that you can use to plan and record the various data necessary for proper configuration of a Remote Office 9150 unit at your site. Note: RLC forms are provided in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
Page 367 September 2001 Planning forms Reach Line Card Online/Offline Table Configuration (if required) For more details, see “Completing the Remote Office 9150 forms” on page 344. Installation and Administration Guide...
Page 368: Completing The Remote Office 9150 Forms
Designate a B-channel as a primary trunk. The Remote Office 9150 unit uses primary trunk to establish connections between the Remote Office 9150 unit and the RLC. Note: The primary trunk on the Remote Office 9150 unit is defined as follows: n the lowest-numbered B-channel defined as Remote only n the lowest-numbered B-channel defined as Local and Remote Do not include the primary trunk in any trunk groups.
Page 369 If you choose to change the code, record the new code on the Dialing Plans form. Define the trunk access and Paging SPRE codes. Trunk access codes are used by Remote Office 9150 unit users to get outside lines. Note: Default trunk access digits and paging SPRE codes have already been defined.
Page 370: Configuration Information-Stations
Planning forms Standard 2.0 Remote Office 9150 Configuration Information—Stations Page 1 of 4 Notes: A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64.
Page 371 Both Local Remote Both Local Remote Both Local Remote Both Use ports 32 through 63 only if this Remote Office 9150 unit connects to a 2-slot RLC on the host PBX. Local Remote Both Local Remote Both Local Remote Both...
Page 372 Planning forms Standard 2.0 Remote Office 9150 Configuration Information—Stations Page 3 of 4 Notes: A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64.
Page 373 September 2001 Planning forms Remote Office 9150 Configuration Information—Stations Page 4 of 4 Notes: A maximum of seven MCAs and ATAs can be connected to digital telephones at this site. If you are connecting a fax machine or analog device that is not equipped with an ATA, it can be connected only to port 64.
Page 374: Configuration Information-Isdn Bri Modules
Planning forms Standard 2.0 Remote Office 9150 Configuration Information—ISDN BRI Modules Page 1 of 3 Module 4 ISDN line type (variant): Switch type: ________________________________________ _____________________________ B-channel 1 DN: SPID: ___________________________ _____________________________ Connection type: Local Local and Remote Remote Trunk group:...
Page 375 September 2001 Planning forms Remote Office 9150 Configuration Information—ISDN BRI Modules Page 2 of 3 Module 5 (continued) B-channel 2 DN: SPID: ___________________________ _____________________________ Connection type: Local Local and Remote Remote Trunk group: Trunk access code: ___________________________ _____________________________ Module 6...
Page 376 Planning forms Standard 2.0 Remote Office 9150 Configuration Information—ISDN BRI Modules Page 3 of 3 Module 7 ISDN line type (variant): Switch type: ________________________________________ _____________________________ B-channel 1 DN: SPID: ___________________________ _____________________________ Connection type: Local Local and Remote Remote Trunk group:...
Page 377: Configuration Information-Network Connections
__________________________ IP address: Subnet mask: Default gateway: If the security level is Provision ID, what is the Remote Office 9150 unit’s security identifier? __________________________ Connection to RLC information IP address to reach the host PBX (for IP network): Telephone number to reach host PBX...
Page 378: Configuration Information-Dialing Plans
Page 1 of 1 Notes: Nortel Networks recommends that you use the preconfigured default codes listed below. The pound sign (# in North America) is mandatory and is automatically preconfigured in Configuration Manager. The pound sign prevents conflicts with the dialing plan on the host PBX.
Page 379: System Expansion Worksheet
Complete one worksheet for each Remote Office 9150 unit. Number of stations: 1 How many digital telephones will be installed at the Remote Office 9150 site? Note: A maximum of 32 digital telephones can be connected to the Remote Office 9150 unit.
Page 380 However, when using G.729A compression, the first B-channel can support only six simultaneous calls because 16 Kbps are required for transporting call signaling data for the entire Remote Office 9150 unit (and all of its connected stations) to the host PBX.
Page 381 Line 8: _____________ / 8 = ______________ ___________ 18 Record the number of DSP application modules already installed. Note: The Remote Office 9150 unit ships from Nortel Networks with one DSP module already installed. Your response here must include that module. ___________ 19 Calculate how many DSP modules you need to purchase.
Page 382 Planning forms Standard 2.0 Remote Office 9150...
Page 383: Sample Configuration Files
A p p e n d i x B Sample configuration files In this appendix Example of a network Voice port configuration on the Meridian 1 PBX Data port configuration on the Meridian 1 PBX RLC configuration Remote Office 9150 unit Installation and Administration Guide...
Page 384: Example Of A Network
Remote Office 9150 unit: on page 370 Configuration recommendation The quickest way to configure the RLC and Remote Office 9150 unit is to run the Configuration Wizard. For instructions, see “Using the Configuration Wizard to perform initial configuration” on page 124. For your reference, the Configuration Wizard screen examples are completed using the same information.
Page 385 Host PBX ports configuration PSTN The TN for each port is the IPE slot number and RLC port number. (0 and 16 in this example.) Remote Office 9150 phone number 606-555-6987 Remote Connection to RLC information Office RLC's Unit ID:...
Page 386: Voice Port Configuration On The Meridian 1 Pbx
REQ: prt Telephone type TYPE: 2616 MARP NOT ACTIVATED DATE PAGE Bryan Dion RLC slot and port numbers 005 0 00 00 TYPE 2616 CDEN 8D CUST 0 TGAR 1 NCOS 0 SGRP 0 RNPG 0 XLST Remote Office 9150...
Page 387 September 2001 Sample configuration files CTD FBD WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD...
Page 388: Data Port Configuration On The Meridian 1 Pbx
This section shows the configuration settings for the data port on the Meridian 1 PBX. The data port provides the communication path between the RLC and the Remote Office 9150 unit, and must be configured as an MCA adapter. Configuration example This configuration example uses the settings identified in the network diagram shown on page 361.
Page 389 September 2001 Sample configuration files TOV 0 MINS Network ports must be defined as DTAO MCA MCA. PSEL DMDM HUNT PSDS TRAN ASYN SPACE FULL BAUD 9600 KBD ON PLEV 02 IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 00 SCR 1234 0 MARP...
Page 390: Rlc Configuration
(only module 1 is configured APPMODCFG 7,NC,NC in this case) Unit ID and node name SYSCFG 1,HOST1 RLCCFG E,E ACCFG D PORTCFG 0,1,0,2,2,D PORTCFG 1,1,0,2,2,D PORTCFG 2,1,0,2,2,D Ports configured as remote ports PORTCFG 3,1,0,2,2,D PORTCFG 4,1,0,2,2,D PORTCFG 5,1,0,2,2,D Remote Office 9150...
Page 391 September 2001 Sample configuration files PORTCFG 6,0 Ports configured as PORTCFG 7,0 local ports PORTCFG 8,0 PORTCFG 9,0 PORTCFG 10,0 PORTCFG 11,0 PORTCFG 12,0 PORTCFG 13,0 PORTCFG 14,0 PORTCFG 15,0 Port configured as PORTCFG 16,2,2,6065556987 network port PORTCFG 17,0 PORTCFG 18,0 PORTCFG 19,0 PORTCFG 20,0 PORTCFG 21,0...
Page 392 ONOFFCFG 5,SUN,0 00:00 ONOFFCFG 5,MON,0 00:00 ONOFFCFG 5,TUE,0 00:00 ONOFFCFG 5,WED,0 00:00 ONOFFCFG 5,THU,0 00:00 ONOFFCFG 5,FRI,0 00:00 ONOFFCFG 5,SAT,0 00:00 ONOFFCFG 6,SUN,0 00:00 ONOFFCFG 6,MON,0 00:00 ONOFFCFG 6,TUE,0 00:00 ONOFFCFG 6,WED,0 00:00 ONOFFCFG 6,THU,0 00:00 ONOFFCFG 6,FRI,0 00:00 Remote Office 9150...
Page 393 September 2001 Sample configuration files ONOFFCFG 6,SAT,0 00:00 ONOFFCFG 7,SUN,0 00:00 ONOFFCFG 7,MON,0 00:00 ONOFFCFG 7,TUE,0 00:00 ONOFFCFG 7,WED,0 00:00 ONOFFCFG 7,THU,0 00:00 ONOFFCFG 7,FRI,0 00:00 ONOFFCFG 7,SAT,0 00:00 ONOFFCFG 8,SUN,0 00:00 ONOFFCFG 8,MON,0 00:00 ONOFFCFG 8,TUE,0 00:00 ONOFFCFG 8,WED,0 00:00 ONOFFCFG 8,THU,0 00:00 ONOFFCFG 8,FRI,0 00:00 ONOFFCFG 8,SAT,0 00:00...
Page 394: Remote Office 9150 Unit
Sample configuration files Standard 2.0 Remote Office 9150 unit This section shows the configuration settings for the Remote Office 9150 unit. You can obtain a similar configuration printout by performing a configuration download while connected to the Remote Office 9150 unit.
Page 395 September 2001 Sample configuration files RLCDETCFG 1,3,0987654321,1234567890,E,10.2.1.1,E,6135551234,E,D Host PBX connection information: n RLC’s unit ID n security information (inbound and outbound security IDs) n RLC’s IP address n RLC PSTN number ROUDEVCFG 0,2,0,E,E,E,Bryan Dion,8734,04 ROUDEVCFG 1,2,1,E,E,E,Marc Horman,8707,04 ROUDEVCFG 2,2,2,E,E,E,Brad McAllister,8708,04 ROUDEVCFG 3,2,3,E,E,E,Andrew Wong,8760,04 ROUDEVCFG 4,2,4,E,E,E,Corey Smith,8709,04 ROUDEVCFG 5,2,5,E,E,E,Tracey Black,8743,04...
Page 396 TRKGRPCFG 3,D,#63,1.0.0 1.0.1 2.0.0 2.0.1,4004 TRKGRPCFG 4,D,#64,1.0.0 1.0.1 2.0.0 2.0.1,4006 TRKGRPCFG 5,D,#65,1.0.0 1.0.1 2.0.0 2.0.1,4008 TRKGRPCFG 6,D,#66,1.0.0 1.0.1 2.0.0 2.0.1,4010 TRKGRPCFG 7,D,#67,1.0.0 1.0.1 2.0.0 2.0.1,4012 TRKGRPCFG 8,D,#68,1.0.0 1.0.1 2.0.0 2.0.1,4014 Caller ID (not configured) Item not Configured Remote Office 9150...
Page 397: Connection Pin-Out Tables
A p p e n d i x C Connection pin-out tables In this appendix TELCO 1 connector pin-out table TELCO 2 connector pin-out table Ethernet connector pin-out table Admin (serial) connector pin-out table Power connector pin-out table Installation and Administration Guide...
Page 398: Telco 1 Connector Pin-Out Table
B-SL Digital port 15 DP 15 RING BL-Y DP 15 TIP Y-BL Leave open for UL Open OR-Y Open Y-OR spacing requirements Module 4 MOD 3 Tip 0+ GR-Y Module 3 Tip 0- Y-GR (ISDN BRI—ST only) Remote Office 9150...
Page 399 September 2001 Connection pin-out tables Port or module Pin # Signal Color Pin # Signal Color Module 4 MOD 3 Ring 0+ BR-Y Module 3 RING 0- Y-BR (ISDN BRI—U or ST) Module 5 MOD 4 Tip 0+ SL-Y Module 4 Tip 0- Y-SL (ISDN BRI—ST only) Module 5...
Page 400: Telco 2 Connector Pin-Out Table
B-SL Digital port 31 DP 31 RING BL-Y DP 31 TIP Y-BL Leave open for UL Open OR-Y Open Y-OR spacing requirements Module 6 MOD 5 Tip 0+ GR-Y Module 5 Tip 0- Y-GR (ISDN BRI—ST only) Remote Office 9150...
Page 401 September 2001 Connection pin-out tables Port or module Pin # Signal Color Pin # Signal Color Module 6 MOD 5 Ring 0+ BR-Y Module 5 Ring 0- Y-BR (ISDN BRI—U or ST) Module 7 MOD 6 Tip 0+ SL-Y Module 6 Tip 0- Y-SL (ISDN BRI—ST only) Module 7...
Page 402: Ethernet Connector Pin-Out Table
Standard 2.0 Ethernet connector pin-out table Pin number Signal name Description Transmit Clock + Transmit Clock Common (Ground) Transmit Clock - Chassis Ground Shield Chassis Ground Shield Receive Clock Common (Ground) Receive Clock + Receive Clock - Remote Office 9150...
Page 403: Admin (Serial) Connector Pin-Out Table
September 2001 Connection pin-out tables Admin (serial) connector pin-out table Pin number Signal name Description MMI-RXD MMI RS-232C Receive Data MMI-TXD MMI RS-232C Transmit Data Ground Logic Ground Installation and Administration Guide...
Page 404: Power Connector Pin-Out Table
Connection pin-out tables Standard 2.0 Power connector pin-out table Pin number Signal name Current Description 5.0 A Ground Logic Ground +24V 1.5 A +24v -12V 0.1 A +24v Remote Office 9150...
Page 405: Display Log Definitions
A p p e n d i x D Display log definitions In this appendix Display logs Installation and Administration Guide...
Page 406: Display Logs
Display log definitions Standard 2.0 Display logs The display log functionality is significantly improved over prior releases of Remote Office 9150. This appendix lists the 9150 system’s display log error and status messages. Statistic Definition LOG NUMBER DESCRIPTION This is a description of the log that is being generated.
Page 407 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that system started. SEVERITY NORMAL TASK PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS None DISPLAYED TEXT System started LOG NUMBER DESCRIPTION This logs indicates that there was a failure in allocation of the TCM block SEVERITY CRITICAL...
Page 408 ACTION TO BE TAKEN 1) The destination host is unreachable check its status. 2) Check the configuration. PARAMETERS Unit ID of remote board for which message was intended. DISPLAYED TEXT Couldn’t send message to unit ID: P1 Remote Office 9150...
Page 409 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that the QoS of the IP network degraded and the system transitioned to the PSTN. SEVERITY NORMAL TASK QoS Transitioning PRODUCT RLC, 9150, 911x CANCELLATION Log number 2 - FB_RECOVERY_LOG_ID ACTION TO BE TAKEN Investigate why the IP network was determined to be below VoIP quality.
Page 410 This log indicates that a user logged off from the system. SEVERITY NORMAL TASK Session Control PRODUCT RLC, 9150, 911x CANCELLATION Log number 7 ACTION TO BE TAKEN None PARAMETERS Logoff type – normal or terminated. DISPLAYED TEXT User logged off: P1 Remote Office 9150...
Page 411 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that logon to the system failed. SEVERITY WARNING TASK Session Control PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS Reason – wrong user name, password, device busy etc. DISPLAYED TEXT User login failed: P1 LOG NUMBER...
Page 412 This log indicates that user tried saving a new configuration to Flash. SEVERITY NORMAL TASK PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS Status of Save to Flash – success or failure DISPLAYED TEXT Database save to Flash: P1 Remote Office 9150...
Page 413 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that a user defaulted the configuration of the board using the Set default configuration command. SEVERITY NORMAL TASK PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS None...
Page 414 This can happen when the user configures a module and then removes it from the system. SEVERITY MAJOR TASK PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Module type 2) Mismatch details DISPLAYED TEXT Application module configuration mismatch: P1 P2. Remote Office 9150...
Page 415 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that there is a DN clash. This can happen in the following cases: n Same DNs configured for multiple ports. n Same access codes configured for trunk groups. n Same SPRE code is configured for different functions.
Page 416 RS232 Port using the Xconnect command. SEVERITY NORMAL TASK PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS Status of cross-connect attempt - success or failure DISPLAYED TEXT User cross connect to PBX: P1 Remote Office 9150...
Page 417 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that a user tried a Remote connection to another system using the Telnet command. SEVERITY NORMAL TASK PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) Status of Telnet attempt - success or failure...
Page 418 This log signals that the link to the specified Remote Office unit went down. SEVERITY MAJOR TASK CallProcessing PRODUCT CANCELLATION None ACTION TO BE TAKEN None PARAMETERS Unit ID of the Remote Office unit to which the link went down DISPLAYED TEXT Link down for remote site: P1 Remote Office 9150...
Page 419 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that a Remote Office unit registered. SEVERITY NORMAL TASK CallProcessing PRODUCT CANCELLATION None ACTION TO BE TAKEN None PARAMETERS Unit ID of the Remote Office unit that registered. DISPLAYED TEXT Remote site: P1 is registered.
Page 420 1) Port number of remote port registered on multiuser/dynamic port 2) Unit ID of remote on which remote port resides 3) Port number of multiuser/dynamic port on RLC DISPLAYED TEXT Port P1 on remote site: P2 is registered with multiuser /dynamic pool port P3. Remote Office 9150...
Page 421 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates a port registration clash for a Multiuser port. SEVERITY MAJOR TASK CallProcessing PRODUCT CANCELLATION None ACTION TO BE TAKEN None PARAMETERS 1) number of remote port for which there is a registration clash 2) unit ID of the Remote Office unit on which port resides 3) port number of multiuser port on RLC 4) port number of currently registered remote port...
Page 422 ACTION TO BE TAKEN The system memory allocation has failed and might have been exhausted. If the problem persists reboot the system. PARAMETERS port number DISPLAYED TEXT Call register allocation failed in local calling on Port P1. Remote Office 9150...
Page 423 September 2001 Display log definitions LOG NUMBER DESCRIPTION This log indicates that there were insufficient DSP channels when a voice call was attempted. SEVERITY MINOR TASK Device Control/Call Processing PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) All the DSP channels on the system are in use. Wait for calls to be dropped.
Page 424 ACTION TO BE TAKEN 1) Confirm that the BRI modules are plugged in properly and the BRI link is UP. 2) Confirm that the BRI configuration is correct. PARAMETERS port number DISPLAYED TEXT Local trunk allocation failed on port P1. Remote Office 9150...
Page 425 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that a local call failed because the dialed DN didn’t exist. SEVERITY WARNING TASK Device Control PRODUCT 9150, 911x CANCELLATION None ACTION TO BE TAKEN Verify the dialed digits with the configuration numbers. PARAMETERS Dialed digits.
Page 426 This log indicates a change in the system Mode SEVERITY NORMAL TASK Device Control, Call Processing PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN None PARAMETERS Status: online/offline DISPLAYED TEXT Changing system mode to: P1 Remote Office 9150...
Page 427 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that there was a failure in registering to a remote RLC. This would indicate that the Host is unreachable through both the IP and the PSTN. SEVERITY MAJOR TASK Device Control...
Page 428 Display log definitions Standard 2.0 Statistic Definition LOG NUMBER DESCRIPTION This log indicates the success or failure of a Remote Office 9150 unit port’s attempt to register with a Multiuser/Dynamic port on a RLC. SEVERITY NORMAL TASK Device Control PRODUCT...
Page 429 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that an attempt to connect to a Remote Office unit on the specified medium failed. 1) If the same message is displayed with both IP and PSTN, in succession, the specified remote cannot be reached.
Page 430 ACTION TO BE TAKEN Verify for the specified log numbers and note them. If this happens frequently, new trunks may have to be added. PARAMETERS Remote Office unit ID DISPLAYED TEXT No free additional trunk available to remote site: P1 Remote Office 9150...
Page 431 PSTN. This message should have a corresponding message with same number on the Remote Office 9150 unit board. This might cause a voice call to fail, depending on the media allowed to communicate with that remote device and the priority of the call.
Page 432 Trunk route might be busy to that remote. c) If the specified logs also appear, IP network could be down PARAMETERS Remote Office unit ID DISPLAYED TEXT Transition did not happen to remote site: P1 Remote Office 9150...
Page 433 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates the failure of the system to connect to the specified remote on the IP network due to a network problem other than unacceptable QoS. SEVERITY WARNING TASK Network Manager PRODUCT RLC, 9150, 911x...
Page 434 If this ID is there, it is a genuine closure. 3) Link might have failed somewhere in the PSTN. PARAMETERS Remote Office unit ID DISPLAYED TEXT Abnormal failure of one of the trunks. remote site: P1 Remote Office 9150...
Page 435 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates an abnormal failure of the primary signaling link. This leads to the dropping of all active connections to the Remote Office unit. SEVERITY CRITICAL TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION...
Page 436 911 (emergency) call as there were no available trunks. SEVERITY WARNING TASK Network Manager PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN None PARAMETERS None DISPLAYED TEXT Closing an additional trunk to place 911 call Remote Office 9150...
Page 437 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that inactivity timer creation failed. This could lead to the primary signaling channel not closing to the remote. If the IP QoS is BAD, the PSTN trunk stays on. Otherwise, IP stay on. SEVERITY WARNING TASK...
Page 438 3) This may be an indication of an unauthorized Remote Office unit attempting to connect. PARAMETERS 1) Remote Office unit ID 2) media 3) connection type: primary/additional DISPLAYED TEXT Security failure to remote site: P1 on medium P2. Remote Office 9150...
Page 439 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that an unknown remote tried to connect and the attempt failed. SEVERITY WARNING TASK Network Manager PRODUCT RLC, 9150, 911x CANCELLATION None ACTION TO BE TAKEN 1) Confirm that the configuration of the unit IDs are OK between the units.
Page 440 BRI trunk numbers only are given to outsiders to call 9150’s local sets. 3) Unauthorized unit may be trying to connect. Verify! PARAMETERS PSTN number from which the call originates DISPLAYED TEXT Incoming connection rejected. Address P1 Remote Office 9150...
Page 441 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that an incoming connection from the specified Remote Office unit failed because the specified medium is not allowed to connect to that Remote Office unit. SEVERITY WARNING TASK Network Manager PRODUCT...
Page 442 2) Check for updates completed while system was active. 3) If the message is consistent, even after proper configuration, report to vendor. PARAMETERS unit ID of Remote Office unit to which connection was attempted. DISPLAYED TEXT Connection attempted to invalid remote site: P1 Remote Office 9150...
Page 443 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates the system was unable to place a voice call, which could be caused by the following conditions: 1) No connection to the remote. Attempts failed. 2) HIGH/NORMAL priority: No BW on trunk and IP not available. 3) PSTN only call: No BW available, trunk disabled, or trunk not reachable.
Page 444 2) unit ID of remote to which call is connected 3) media on which the call was active at the time of failure DISPLAYED TEXT Call of P1 BW got dropped to remote site: P2, medium: P3 Remote Office 9150...
Page 445 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates a failed attempt to switch a voice connection to the specified medium. This is an indication of a loss of one of the following: 1) signaling packets 2) synchronization between RLC - 9150, 911x SEVERITY MINOR...
Page 446 SEVERITY MAJOR TASK Network Manager PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN Confirm that physical trunk connections are intact Check for failure on the PSTN. PARAMETERS None DISPLAYED TEXT Local trunk call abnormally failed. Remote Office 9150...
Page 447 September 2001 Display log definitions LOG NUMBER DESCRIPTION This message indicates that a local trunk call was dropped for an emergency (911) call because there were no free trunks. SEVERITY WARNING TASK Network Manager PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN None PARAMETERS None...
Page 448 Device Control, Call processing PRODUCT RLC, 9150, IDVR CANCELLATION None ACTION TO BE TAKEN 1) Check for the IP connectivity to server. 2) Check for the IDVR server status. PARAMETERS IDVR server’s IP address. DISPLAYED TEXT IDVR server status: P1 Remote Office 9150...
Page 449 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates a PSTN connection to a peer unit failed. This could be caused by several possible problems, including: 1) A cabling issue at the Remote Office unit could keep that unit from being able to connect on the PSTN.
Page 450 Another possible scenario is that bit errors could be occurring, preventing communication from initializing at 64k, but allowing 56k. This is probably the lease frequent cause. PARAMETERS Unit ID of the unit that tried to connect. DISPLAYED TEXT PSTN connection initialized at 56k clear channel unavailable. Remote Office 9150...
Page 451 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that the unit attempted a PSTN connection to its peer unit, and that the connection attempt succeeded initially at 56K, failed at 65K, and then failed again at 56K. SEVERITY MAJOR TASK...
Page 452 TASK PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN: It the status is Failure, user must re-configure the system. PARAMETERS 1) Status 2) Starting version (From version) 3) Current version (To version) DISPLAYED TEXT Database Conversion: P1 Remote Office 9150...
Page 453 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that a locally-defined feature clashes with a PBX defined feature. SEVERITY NORMAL TASK Device Control PRODUCT RLC, 9150 CANCELLATION None ACTION TO BE TAKEN: 1. In the case of failure, check the key configurations on the switch and the key configurations done on the 911x, 9150, IDVR for the port concerned.
Page 454 ACTION TO BE TAKEN: None PARAMETERS 1. Remote board ID 2. Mode in which test started. a. Disruptive test b. Non disruptive test DISPLAYED TEXT PSTN connectivity test started for remote = P1, in mode = P2 Remote Office 9150...
Page 455 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that a PSTN connectivity test is completed or aborted. SEVERITY NORMAL TASK Network Manager PRODUCT CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS 1. Remote board ID 2.
Page 456 Do not configure MADN on the primary key if both of the sets are on the 9150. PARAMETERS 1. Remote Office unit Port Number 2. DN which couldn’t be added to the system. DISPLAYED TEXT MADN Conflict for DN P1 on Port P2: Could not update local DN. Remote Office 9150...
Page 457 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that the PBX has returned an Illegal number error when attempting to dial from the Network port on the RLC to the 9150 Remote Office unit. Most frequently, this error occurs when the dialed number is going to be routed by the PBX, or Central Office, over an analog trunk instead of a clear channel data path.
Page 458 TASK PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS Status - SUCCESS if Save to Flash is successful. Status - FAILED if the flash save attempt failed. DISPLAYED TEXT Key Map Save to Flash: P1 Remote Office 9150...
Page 459 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates an invalid compression type (e.g., G729/Fax or G726) has been configured for the 911x. It is then reset to G729. SEVERITY MINOR TASK PRODUCT 911x CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS...
Page 460 This log indicates a status change (e.g, UP/DOWN) for the BRI line. SEVERITY NORMAL TASK PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS P1: Describes status change (e.g, UP) P2: BRI Module Number DISPLAYED TEXT P1 detected for BRI Module P2. Remote Office 9150...
Page 461 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates the system is not able to bring up an analog line due to non-availability of modem DSPs. SEVERITY MINOR TASK PRODUCT 9150 CANCELLATION None ACTION TO BE TAKEN: a) Ensure that enough Modem channels are configured on DSPs PARAMETERS...
Page 462 SEVERITY MAJOR TASK PRODUCT 9150, RLC, 911x CANCELLATION None ACTION TO BE TAKEN: Verify software versions on both units. PARAMETERS P1: Remote Unit ID DISPLAYED TEXT Communication with Remote P1 is not possible due to software incompatibility Remote Office 9150...
Page 463 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that the RLC’s remote unit config does not match the remote device that is initiating the call. This is probably due to a config error. SEVERITY MAJOR TASK PRODUCT CANCELLATION...
Page 464 This is normal when upgrading major PBX versions. SEVERITY NORMAL TASK PRODUCT CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS P1, P2: Keymap database version P3: Indicates Success or Failure DISPLAYED TEXT PBX Model database conversion from Ver P1 to Ver P2 P3 Remote Office 9150...
Page 465 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates the status of the keymap flash read. SEVERITY NORMAL TASK PRODUCT CANCELLATION None ACTION TO BE TAKEN: None PARAMETERS P1: SUCCESS or failure reason. DISPLAYED TEXT P3 PBX Model database read - P1 Statistic Definition LOG NUMBER...
Page 466 RLC and the remote 3) Check if any of the units got reset for any reason. PARAMETERS 1) Remote unit 2) Medium (ISDN, IP) DISPLAYED TEXT Abnormal failure of connectivity on Media: P1 to Remote: P2 Remote Office 9150...
Page 467 September 2001 Display log definitions Statistic Definition LOG NUMBER DESCRIPTION This log indicates that Network Manager task states for a particular remote unit got reset and all the connections to the remote are cleared. This can happen due to the following reasons: 1) An error occurred in the system to automatically trigger Network Manager reset 2) User has issued a debug command "nmr x"...
Page 468 (either triggered by time-of-day or manually). In case of FAILURE / PARTIAL SUCCESS, check if DN Discovery port is idle, not in set busy, or call forwarded state. PARAMETERS Status: SUCCESS, PARTIAL SUCCESS, FAILURE DISPLAYED TEXT DN Discovery has completed: result - P1 Remote Office 9150...
Page 469: Glossary
Glossary 10BaseT Ethernet The Ethernet standard for baseband local area networks using twisted-pair cable carrying 10 megabits per second (Mbps) in a star topology. A-law A companding technique used in encoding and decoding audio signals in 30-channel pulse code modulated (PCM) systems. A-law companding is the primary method used in Europe.
Page 470 0 or 1. branch station A phoneset or fax machine located at the Remote Office 9150 site. Basic Rate Interface. An ISDN subscriber service that uses two B (64 Kbps) channels and one D (64 Kbps) channel to transmit voice, video, and data signals.
Page 471 September 2001 Glossary bridge A protocol-independent device that connects two LANs or two segments of the same LAN. Bridges are faster (and less versatile) than routers because they forward packets without analyzing and rerouting messages. A collection of wires that connects the microprocessor and main memory to internal computer components.
Page 472 Caller ID Caller ID is used on the RLC to identify the number of the caller requesting access to one of its ports. It is also used on the Remote Office 9150 unit to authenticate incoming calls from the RLC.
Page 473 September 2001 Glossary COM or COMM Communications port. This usually refers to the Logical Device name of PC serial ports as defined by DOS. computer-based training Computer-based training (CBT) is a type of education in which students learn by running special training programs on a computer. CBT is especially effective for training people to use computer applications, because the CBT program can be integrated with the applications.
Page 474 A 25-pin connector labeled V.35 provides a V.35 serial port connection for voice and signaling. This connection can be used to send voice traffic over a Frame Relay network instead of an Ethernet network. Note: On the RLC and Remote Office 9150 unit, the V.35 connector is for future use. DHCP See dynamic host configuration protocol.
Page 475 This is the network connection from the PBX to the RLC. It is an Ethernet LAN that is segmented from the rest of the Ethernet network and enables signaling and administration access to the RLC. Nortel Networks recommends the following: IP traffic should not be routed between the main network and the ELAN.
Page 476 Glossary Standard 2.0 Emergency Service Number The Remote Office 9150 unit allows you to program an emergency service number (such as 911). Electromagnetic interference error correction code A scheme that can detect and fix single-bit memory errors without crashing the system.
Page 477 In Remote Office context, the gateway is the device on the network that directs traffic to and from the Remote Office 9150 unit or RLC. Gbyte 1 073 741 824 bytes. One Gbyte is equal to 1024 Mbytes.
Page 478 A common connection point for all 10Base-T cables connected to a small network. A hub enables data to go from one device to another. icon A small picture that represents an object or program in a graphical user interface. Remote Office 9150...
Page 479 September 2001 Glossary idle timer Identifies the maximum length of time during which an ISDN connection should remain idle before it can be closed. Idle means that a voice connection does not exist, and buttons are not being pressed on the digital telephone. input/output Refers to any operation, program, or device that enters data into a computer or extracts data from a computer.
Page 480 A call that originates at your site. local call appearance key An assigned key on the telephone set at the Remote Office 9150 site that is used to call another station at the branch office, or to make and receive calls through the local PSTN.
Page 481 September 2001 Glossary Mbyte 1 048 576 bytes megahertz One million cycles per second. See megahertz. An abbreviation for Reach Line Card. The RLC is installed on the host PBX at the host location and relays voice and signaling information from the digital telephones connected at a remote site to the PBX at the host site.
Page 482 See network interface card. node A device connected to the network capable of connecting to other network devices. For example, the RLC and Remote Office 9150 unit are both nodes on the network. See Number Plan Area. Number Plan Area...
Page 483 See Open System Interconnection. packetized voice Digital Signal Processors (DSPs), located in the Remote Office 9150 unit and RLC, convert analog voice into digital data. The data is constructed as a UDP/IP voice packet for transmission over an IP network.
Page 484 Technology that can automatically switch calls from the IP network to the PSTN when the voice Quality of Service falls below a predetermined threshold, and back to the IP network when the Quality of Service returns to normal. Remote Office 9150...
Page 485 A phoneset or fax machine located at the Remote Office 9150 site. remote trunk From the RLC’s point of view, remote trunks are the ISDN BRI connections between the PSTN and the Remote Office 9150 unit located at the branch office site. RJ-45 connector An 8-position, 8-conductor modular jack that provides the 10BaseT Ethernet connection.
Page 486 A set of protocols for managing complex networks. SNMP sends messages called protocol data units (PDUs) to different parts of a network, and then analyzes the responses. single-user ports A RLC port that supports one remote station. SNMP See Simple Network Management Protocol. SPID Service Profile Identifier Remote Office 9150...
Page 487 ATA-equipped station from host-controlled mode to locally controlled mode so that local calls can be made register a Remote Office 9150 unit for a multi-user or dynamic port station A telephone or fax machine located at a Remote Office 9150 site.
Page 488 (DID), ISDN, and central office connectivity. trunk access code A trunk access code is a number that is used by the Remote Office 9150 unit to determine which trunk to use when routing a call. For example, 9 is a common trunk access code used to obtain an outside line.
Page 489 September 2001 Glossary uninterruptible power supply A power supply that includes a battery to maintain power in the event of a power outage. Typically, a UPS keeps a computer running for several minutes after a power outage, enabling you to save data that is in RAM and to shut down the computer safely.
Page 490 Glossary Standard 2.0 Wide area network. A computer network that spans a relatively large geographical area. Typically, a WAN consists of two or more local area networks (LANs). The largest WAN in existence is the Internet. Remote Office 9150...
Page 491: Fields Index
Fields index Caller ID 206 Caller Info Statistics Add on Module Type 228 Call BW 285 Auto Hold 228, 233 Connection ID 285 Current Media 285 Last Transition to IP 286 Last Transition to PSTN 286 Priority 285 B Channel 218 Remote ID 285 B Channel Usage 134 Start Time 285...
Page 492 Total Flex Channels 291 Trunk Group B-Channel 218 Total MIPS 290 Module # 213 Total Reserved Channels 291 Module Number 237 Total Tones Channels 291 Module Status 134 Total Voice Channels 290 Help (button) 154 Hour 306 Remote Office 9150...
Page 493 September 2001 Fields index New Password 263 Security Level 205 No of Voice Calls on IP 283 Select the Country Type 134 No of Voice Calls on PSTN 283 Select the Protocol Type 134 Node Name 186 Send (button) 153, 160, 163 Number of devices 237 Set the unique Unit ID of the unit 130 Set the Unit ID of the RLC to connect to 132...
Page 494 Trunk Number 281 Trunk Group B Channels 218 Trunk Number 281 Tx Frames 307 Type 213, 285 Unit ID 9150 System Configuration 186 RLC Connection Configuration 200 UPkts 294 Used IP BW 283 Used Trunk BW 283 Remote Office 9150...
Page 495: Index
Remote Office 9150 unit call blocking calculating system requirements connection options defined Meridian Administration Tools and reducing between Remote Office 9150 unit Configuration Manager and host PBX software Call Forward command line interface Call Transfer Configuration Manager...
Page 496 Tone Code downloading Tone type uploading Trunk Group Configuration sheet configuration file trunk groups, configuring creating connecting the Remote Office 9150 unit opening cables you must provide description of connection panel diagram device type, selecting pin-out references file operations connection bandwidth...
Page 497 Telco 2 DSP Statistics connectors DSP Statistics screen 25-pair dynamic port pooling DB-25 DB-9 RJ-45 cover, removing the Remote Office 9150 electrostatic discharge emergency activation code description of DB-25 connector calls, placing DB-9 connector service calls deploying Remote Office 9150 unit...
Page 498 Remote Office 9150 unit DSP modules, adding Configuration Wizard maximum configurations connecting trunk interface modules, adding cover, removing general safety...
Page 499 Local Profile Configuration property sheet local switchover locally controlled mode and Call Transfer feature network and Call Waiting feature connecting the Remote Office 9150 unit to and Hold feature calls, placing considerations indicator updates call blocking local call, example...
Page 500 Ping, using transport connections pin-out tables, connector Admin Ethernet Power – rack installation Telco 1 RAM memory test Telco 2 Reach Line Card planning as a component configuration configuration (example) data entry form completion sequence description of Remote Office 9150...
Page 501 Remote Call Statistics data network security remote configuration description configuring the remote connection settings identifier RLC Connection Configuration sheet property sheet Remote Office 9150 unit security level, configuring add-on modules system configuration – administering toll fraud as a component Send...
Page 502 Speed overview UPkts Ping option Hardware Statistics screen recovering from a catastrophic failure overview Remote Office 9150 LEDs Remote Call Statistics screen software problems Trunk Connection Statistics screen trunk access codes viewing Trunk Connection Statistics Status LED Remote Office 9150...
Page 503 September 2001 Index trunk connections when to perform bandwidth allocation UPkts changing online/offline mode Upload Configuration online/offline schedule QoS transitioning technology Trunk Group Configuration property sheet trunk groups V.35 LED configuring voice jitter trunk access codes Voice over IP trunk groups, configuring implementing trunk interface modules packetized voice...
Page 504 Index Standard 2.0 Remote Office 9150...
Page 505 September 2001 Index Installation and Administration Guide...
Page 506 Index Standard 2.0 Remote Office 9150...
Page 508 Copyright © 2001 Nortel Networks, All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

Nortel Remote Office 9150 Installation And Administration Manual

Quick Links

Related Manuals for Nortel Remote Office 9150

Summary of Contents for Nortel Remote Office 9150

Table of Contents